Hotels in Kulaura

„Terrible customer service“

„They have various kind of rooms. We didn't like the initial room we have booked by app, later we have upgraded the room to little bit better room. But the room size is small compear to it's class!“

„Ganz neues grosses luxuriöses Hotel, 10 Tuktuk-Minuten von Srimongol entfernt an ruhiger lokalen Strasse, sehr nahe bei den Tee- und Fruchtplantagen. Freundliches Mitarbeiterteam, zZt aber sehr wenig Gäste, wirkt noch etwas ausgestorben. Grosszügige schöne Zimmer mit Balkon, gutes Internet, wunderbares grosses Schwimmbad, sehr sauber und gepflegt. Angenehme lokale Umgebung mit kleinen Läden und weiteren Restaurants. “

„Room was basic felt like in 2* hotel, cold and shower was not working properly. Pool water was very cold. Not much choice for continental breakfast Outdoor deco was nice Not worth for the price paid for the villa“

„It’s an ok resort if you’re visiting for a day or so. This isn’t somewhere you’d spend a week or even 2 days. The staff are extremely polite, helpful and will go out of their way to make sure you’re taken care of. “

„Breakfast was limited and same every day. For tea and coffee they have to get to kitchen to get hot water every times you order for it during breakfast times. Made mistakes for my stay room rent. They provide nuts and chips during your stay without telling you that they are not“

„Front desk stuff was rude. Do not have basic sense of customer service. Hotel booked with free airport shuttle. The hotel did not honour that and charged us extra. Room had mosquitoes. Not sure why there was hype about this hotel. According to the service, this is the worst hotel in Sylhet. Will never stay here again. “

„ We booked a hotel based on what was shown on the website, but upon arrival, we were given a completely different hotel — Al Ebraj Hotel — which looks nothing like the photos on the booking site. They told us this is our hotel, but it does not match what we originally booked. Regards, M. Khan “

„Overall, this hotel looks good. Apart from cleanliness, hygiene. Not all rooms have a window that can be opened or there is no window to open at all. The windows are so dirty that you can hardly see anything outside. The rooms are cleaned with some smelly chemicals/Grand Suite room/. You can also book room 915 or 916 directly at the hotel /The Royal Suites/. These rooms are equipped with a small kitchenette, NO plates, pots, cutlery, just nothing. If you want to cook something, you have to go to ...

„The service was good“