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Bewertungen von Mövenpick Hotel & Resort Al Bida'a Kuwait

5 out of 5
Mövenpick Hotel & Resort Al Bida'a Kuwait
Salmiya 7306, Salmiya

Bewertungen

8.2

Sehr gut

109 von insgesamt 239 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
68 von insgesamt 239 Gästebewertungen haben eine Bewertung von 8 - Gut" "
37 von insgesamt 239 Gästebewertungen haben eine Bewertung von 6 - Okay" "
15 von insgesamt 239 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
10 von insgesamt 239 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.2/10

Personal & Service

8.6/10

Ausstattung

8.0/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Rene

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schönes Hotel mir sehr zuvorkommendem Personal
Schöne saubere Hotelanlage, gut geeignet auch zum Baden - in Pool und im Meer - sehr nettes Personal, ab Donnerstag Partystimmung im Hotel von einheimischen Gästen… deshalb auch ein wenig lauter als sonst.
Aufenthalt von 6 Nächten im Juni 2022
Antwort von MI am 13. Juli 2022
Dear Rene , We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Ausstattung
Aufenthalt von 3 Nächten im Januar 2020
Antwort von AF am 26. Jan. 2020
Dear Guest, Many thanks for sharing your rating. It seems that we failed at meeting your expectations and we are very sorry about this. Please be assured that we constantly strive to achieve only the highest levels of quality, service and hospitality and I truly regret that we fell short of our goals.We hope you may share more details with us regarding your experience. We are looking forward to welcome you again. Kind Regards, General Manager - Mohamed Ibrahim

10/10 – Hervorragend

Hanne, Bayern

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Personal erfüllte individuelle Gästewünsche umgehend, freundlich und effektiv. Super Frühstücksbuffet! Geldwechsel an der Rezeption und Taxiservice. Der gutgepflegte Privatstrand zum Baden ist toll. Auch der Flughafentransfer lief hervorragend.
Aufenthalt von 7 Nächten im Oktober 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 14 Nächten im April 2019
Antwort von Mohamed Ibrahim am 20. Mai 2019
Dear Guest, Thank you for sharing your feedback. We are looking forward to welcome you back to our hotel very soon. Best Regards, General Manager - Mohamed Ibrahim

10/10 – Hervorragend

Benjamin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice Hotel, near to the Airport with private beach
The Hotel stuff was very friendly and fast. The private beach was perfect.
Aufenthalt von 3 Nächten im Juli 2017
Dear Benjamin, Thank you for your lovely review. It is great to hear that you enjoyed your experience at our hotel. Your feedback is highly valued and appreciated. We will look forward to our next opportunity to serve you, hopefully very soon. Best Regards, Maged Gubr

10/10 – Hervorragend

Branimir

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Kuwait stay
This is great beachfront hotel in Salmiya, with two restaurants. Rooms aren’t too spacious, but bed was great and comfortable. Several swimming pools including with heated waters are available and gym consisted of numerous cardio work out engines.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von MI am 27. Feb. 2024
Dear BranimirMany thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent except the Launch buffet it is so expensive and not worth 19 KD specially for the guests
Aufenthalt von 2 Nächten im November 2023
Antwort von MI am 19. Nov. 2023
Dear our valuable guest, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back.Best regards, General Manager - Mohamed Ibrahim

10/10 – Hervorragend

Allan

Aufenthalt von 12 Nächten im Oktober 2023
Antwort von MI am 19. Nov. 2023
Dear Alam, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 – Hervorragend

Mohammed, Blacksburg

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
As always, it is very pleasant to stay at the Movenpick Hotel (Al-Bida'a). We originally booked a two-bedroom apartment with pool access. Upon arrival and due to the unavailability of the booked apartment, we were immediately upgraded to the Villa (with pool access). Pool area is well-maintained. The breakfast buffet is delicious (but could use a little more variety). Overall, it was an enjoyable stay, and I will definitely go there again.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von MI am 27. Juli 2023
Dear Mohamed, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad to hear you enjoyed your stay with us and that you found our facilities to your satisfaction. We do have one of the best locations in Kuwait in the heart of the city, with direct access to the beach and in close proximity from key locations, including Kuwait City and the biggest malls in Kuwait. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

10/10 – Hervorragend

Dalal

Aufenthalt von 2 Nächten im Juli 2023
Antwort von MI am 11. Aug. 2023
Dear Dalal, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

6/10 – Okay

Hesham

It took 15 minutes to check me in after the staff was discussing with the manager on whether a single person can be checked in and they were lecturing me about people visits and policies for any visitors. Beside that some staff annoyed me daily at the beach where I was laying down asking me whether I stay in the hotel and what’s my room number and my name and this was daily. And when the weather got hot the A/C in the room was bad.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von MI am 27. Juli 2023
Dear Hesham, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back.Best regards, General Manager - Mohamed Ibrahim

10/10 – Hervorragend

Mohammad

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von MI am 27. Juli 2023
Dear Mohammad, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to serving you again hopefully very soon.Sincerely,General Manager - Mohamed Ibrahim

10/10 – Hervorragend

Kevin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Kuwait 2023
Great hotel with good location. Friendly staff
Aufenthalt von 9 Nächten im Mai 2023
Antwort von MI am 2. Juni 2023
Dear Kevin, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Merenrannalla oleva hieno allas ei ollut lämmitettävä, joten emme tarjenneet käyttää sitä. Jouduimme tyytymään sisäpihan altaaseen, joka ei ole lainkaan yhtä viihtyisä. Lasten kiipelypaikka oli purettu ja käyttökiellossa. Lasten leikkihuoneeseen emme saaneet viilennystä päälle. Onneksi lapsemme viihtyi hyvin uimaleikeissä. Hotelli muuten mainio.
Aufenthalt von 6 Nächten im April 2023
Antwort von MI am 14. Apr. 2023
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 – Hervorragend

Rashid

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im März 2023
Antwort von Ayman Fouad am 23. März 2023
Dear Mr. Rashid,We want to thank you for rating our hotel and we always look forward to welcome you back again.Best Regards,Front Office Manager - Ayman Fouad

4/10 – Schlecht

Malika El

Aufenthalt von 12 Nächten im Februar 2023
Antwort von Front Office Manager - Ayman Fouad am 2. Apr. 2023
Dear Mrs.Malika El Boussouni,Many thanks for sharing your Rating about your stay at the Mövenpick Hotel & Resort Al Bida’a. It seems that we failed at meeting your expectations and we are very sorry about this, appreciate if you can share more details about your stay and rating

10/10 – Hervorragend

FIRAS

Aufenthalt von 1 Nacht im Februar 2023
Antwort von MI am 17. März 2023
Dear FIRAS,Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 – Hervorragend

Yasar

Aufenthalt von 4 Nächten im Februar 2023
Antwort von MI am 17. März 2023
Dear Yasar, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

4/10 – Schlecht

Hussein Ibrahim

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Nicely situated by beach. Family room is good size with fridge freezer, washing machine, hob. Trouble is downstairs cars parked and noisy. More like a motel. Towels - not always provided or had to chase to get 2 hand towels and face cloths each day. Last night only one hand towel was left from the day before. Had to ring to get more. Not 5 star!! Breakfast good but service poor
Aufenthalt von 5 Nächten im Februar 2023
Antwort von MI am 17. März 2023
Dear Hussein Ibrahim, Many thanks for sharing your feedback about your stay at the Mövenpick Hotel & Resort Al Bida’a. It seems that we failed at meeting your expectations and we are very sorry about this. Please be assured that we constantly strive to achieve only the highest levels of quality, service and hospitality and I truly regret that we fell short of our goals. We hope to welcome you again in our hotel to have a second chance to show you the quality of our services. Kind Regards,General Manager - Mohamed Ibrahim

10/10 – Hervorragend

EHAB, FLUSHING

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
nice quite clean and hospitality is very good
Aufenthalt von 5 Nächten im Januar 2023
Antwort von AF am 17. Feb. 2023
Dear Ehab, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment "nice quite clean and hospitality is very good" is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 – Hervorragend

Olga

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Antwort von MI am 25. Jan. 2023
Dear Olga, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hote. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 – Hervorragend

abdulaziz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fabulous
Aufenthalt von 2 Nächten im Dezember 2022
Antwort von MI am 6. Jan. 2023
Dear Abdulaziz, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

8/10 – Gut

Paolo

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Nella media
Antwort von MI am 16. Dez. 2022
Dear Paolo, Thank you for your rating. We are looking forward to serve you again hopefully very soon.Sincerely,General Manager - Mohamed Ibrahim

8/10 – Gut

Meteb, Dammam

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel nice location
Antwort von MI am 24. Dez. 2022
Dear Mr. Meteb,Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad to hear you enjoyed your stay with us and that you found our facilities to your satisfaction. We do have one of the best locations in Kuwait in the heart of the city, with direct access to the beach and in close proximity from key locations, including Kuwait City and the biggest malls in Kuwait. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

10/10 – Hervorragend

Maha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great time enjoyed everything. Good service good stuff
Aufenthalt von 4 Nächten im November 2022
Antwort von MI am 16. Dez. 2022
Dear Maha, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 – Hervorragend

Maha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very nice hotel and quiet area plus excellent services
Aufenthalt von 3 Nächten im November 2022
Antwort von MI am 16. Dez. 2022
Dear Maha, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

8/10 – Gut

MOHAMMED

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von MI am 5. Nov. 2022
Dear MOHAMMED, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

8/10 – Gut

Eman

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
شكرا اليت ريزورت
موظفات الإستقبال مهناز وأزهار تعاملهم راقي وترحبيهم بنا كان ممتاز
Aufenthalt von 4 Nächten im August 2022

10/10 – Hervorragend

Mohammad

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good team, clean and spacious room
Aufenthalt von 5 Nächten im September 2022
Antwort von MI am 5. Nov. 2022
Dear Mohammad,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

2/10 – Ungenügend

Ahmad

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
swim and go back home
its a place to go and swim then take shower and go back home ... not comfortable to sleep at hotel
Aufenthalt von 1 Nacht im August 2022

6/10 – Okay

Anfal

Aufenthalt von 2 Nächten im August 2022

8/10 – Gut

peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2022
Antwort von MI am 22. Juli 2022
Dear peter , Thank you for your rating. We are looking forward to serve you again hopefully very soon. Sincerely, General Manager - Mohamed Ibrahim

10/10 – Hervorragend

ABDUL HAFEEZ

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Experience
Aufenthalt von 1 Nacht im Juni 2022
Antwort von MI am 13. Juli 2022
Dear ABDUL HAFEEZ, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

10/10 – Hervorragend

Mohammed, Blacksburg

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice resort for the kids and family. Hotel is well-maintained. Breakfast buffet includes a lot of varieties. Beach is conveniently accessible.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von MI am 10. Juni 2022
Dear Mohammedو Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

8/10 – Gut

EMAN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
كانت جميلة وممتعة
Aufenthalt von 3 Nächten im März 2022
Antwort von MI am 25. März 2022
Dear Eman, Many thanks for your positive feedback further to your stay with us here at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

8/10 – Gut

Hamad

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
الاقامة جيدة لكن السعر مقابل الاقامة مرتفع نسبيا
Aufenthalt von 2 Nächten im März 2022
Antwort von MI am 25. März 2022
Dear Hamad , Many thanks for your positive feedback further to your stay with us here at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

8/10 – Gut

David

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
will come back
great place, helful staff, good facilities. will come back for sure.
Aufenthalt von 6 Nächten im Februar 2022
Antwort von MI am 23. Feb. 2022
Dear David, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

8/10 – Gut

Husam

Geschäftlich gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Kuwait visit
location is great food is ok service is not ok
Aufenthalt von 3 Nächten im Dezember 2021
Antwort von MI am 12. Dez. 2021
Dear Husam, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad to hear you enjoyed your stay with us and that you found our facilities to your satisfaction. We do have one of the best locations in Kuwait in the heart of the city, with direct access to the beach and in close proximity from key locations, including Kuwait City and the biggest malls in Kuwait. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

6/10 – Okay

Faisal

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 5 Nächten im November 2021
Antwort von MI am 23. Nov. 2021
Dear Faisal, Thank you for your rating. We are looking forward to serve you again hopefully very soon. Sincerely, General Manager - Mohamed Ibrahim

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von MI am 23. Nov. 2021
Dear Andrew, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 – Hervorragend

MESHAL

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
ماكن رائع و خدمة رائعة جداً ممتاز للعائلة
Aufenthalt von 5 Nächten im August 2021
Antwort von MI am 20. Aug. 2021
Dear MESHAL, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Just okay…
My husband and I took the room that had direct access to the pool. Room was of decent size with two stove burners, a full refrigerator, a MW oven and a “washerdryer” (first time I saw one). It was very noisy, not a lot of privacy. There was only ONE towel, one pair of slippers, no robe. Not all amenities mentioned on Hotels.com really matched. Check in process was a little slow and they seemed to be understaffed. Furniture looked very old and apartment was a little dusty. Pillows smelled a little. Unstable Wi-Fi connection. By local standards, Mövenpick is definitely a good deal. By US standards, it was overpriced.
Aufenthalt von 1 Nacht im August 2021
Antwort von MI am 16. Aug. 2021
Dear our valuable guest, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned departments whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back. Best regards, General Manager - Mohamed Ibrahim

6/10 – Okay

Mohamed

Mit der Familie gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Very good
It was very good over all but the hotel needs renovation and the pool needs more cleaning
Aufenthalt von 1 Nacht im August 2021
Antwort von MI am 16. Aug. 2021
Dear Mohamed, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back. Regards Mohamed Ibrahim General Manager

8/10 – Gut

Adel

Mit der Familie gereist
Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juni 2021
Antwort von MI am 5. Juli 2021
Dear Adel, We want to thank you for rating our hotel and we always look forward to welcome you back again. Best Regards, General Manager - Mohamed Ibrahim

8/10 – Gut

Fahed

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I enjoyed with my family 👪
Very good hotel . beds are not comfortable. Pools and beach were clean
Aufenthalt von 2 Nächten im Mai 2021
Antwort von MI am 31. Mai 2021
Dear Mr. Fahad It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best regards, General Manager - Mohamed Ibrahim

2/10 – Ungenügend

Verifizierter Reisender

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service
Booked my girlfriend and 2 of her female friends a 2 night stay from 12-15 May, 2021 for her birthday. Total price 1,500 USD. Upon arrival after presenting her reservation, passport and civil ID she was told that she would not be granted admission because she is not married and the resort is for families only. This is an absolute lie. Infact, the resorts website doesnt state anything even remotely close to this. After going back and forth with the staff for 30 minutes and ultimately refusing to leave after having already paid, the male at the reception pretended to call a supervisor on the phone and then dropped the entire issue. My girlfriend is a black woman and has been treated like this at multiple resorts in Kuwait before. Because of her skin complexion she is immediately perceived to be an african expat and everyone knows that they get disrespected and treated unfairly in Kuwait. She is actually a citizen of the UK. I dont think the resort realized this initially but it is downright shameful to treat anyone like that because of their skin color... Never again.
Aufenthalt von 2 Nächten im Mai 2021
Antwort von MI am 31. Mai 2021
Dear Valued Customer, First of all, I would like to sincerely apologize for any behaviors that may have caused any bad feelings to your girlfriend. I would also like to inform you that we are a global company that is not subject to such behavior, and the evidence for that is that we have more than 23 nationalities around the world are working in the resort from different colors, religions and beliefs, and they are working in a perfect harmony. The resort is subject to internal laws and policies that prohibit unmarried individuals from staying in a hotel even if he/she resides in the state, and this is how most, if not all, hotels in Kuwait have been put in place. Any exception, it is necessary to take the approval from the duty manager to assess the situation in a way that does not harm the reputation of the hotel and not because of a religion, color or belief. One last time, kindly accept my apology, with sincere thanks and appreciation. Ayman Fouad Front Office Manager

8/10 – Gut

Fatemah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2021
Antwort von MI am 12. Apr. 2021
Dear Fatemah, Thank you for your rating. We are looking forward to serve you again hopefully very soon. Sincerely, General Manager - Mohamed Ibrahim

8/10 – Gut

Abdulla

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
موڤيمبك البدع
موقع الفندق ممتاز يطل على البحر كباشر ، هادئ ، نظيف ، حمامات سباحه نظيفه ، الغرف ممتازه ولكن ينقصها الصيانه الدوريه مثل الاضاءه لاتعمل كلها والحمام به خرير مزعج انصح بالفندق
Aufenthalt von 2 Nächten im März 2021
Antwort von MI am 31. März 2021
السيد عبدالله المحترم، نود أن نشكركم على أخذ وقتكم الثمين لإخبارنا عن تجربتكم. ونود أن نعلمكم بأننا نتخذ قيمة تعليقاتكم بعين الاعتبار، كما أننا نشكركم على هذه الملاحظة التي من شأنها أن تساعدنا على تحسين خدماتنا وتجنب مواقف مماثلة في زيارتكم التالية أو مع ضيوفنا عموما. نحن دائما نتطلع الى الترحيب بكم مرة اخرى الى فندق ومنتجع البدع، وأؤكد لكم أننا لن ندخر جهدا لجعل إقامتكم معنا تجربة أكثر متعة ولا تنسى. شكرا ولكم أطيب التحيات والتقدير والإحترام، المدير العام محمد ابراهيم

8/10 – Gut

osamah

Mit der Familie gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Everything was okay but when we arrived the room was dirty !
Aufenthalt von 2 Nächten im März 2021
Antwort von Mohamed Ibrahim am 17. März 2021
Dear Mr. Osamah, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back. Best regards, General Manager - Mohamed Ibrahim

8/10 – Gut

osamah

Mit der Familie gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Februar 2021
Antwort von Mohamed Ibrahim am 8. März 2021
Dear osamah, Thank you for taking the time to share your review. We hope to welcome you back to our hotel very soon. Best Regards, General Manager - Mohamed Ibrahim