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Bewertungen von Best Western of Lake George

2.5 out of 5
Best Western of Lake George
2452 State Route 9N, Lake George, NY

Bewertungen

8.2

Sehr gut

446 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
323 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
123 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
68 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
40 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.2/10

Sauberkeit

8.8/10

Personal & Service

8.0/10

Ausstattung

7.8/10

Zustand der Unterkunft

8.0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Bruno

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Die Lage, die Sauberkeit und das Personal waren gut. Das Bett hingegen war eine kleinere Katastrophe. Zudem sind die Zimmer sehr ringhörig.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von CM am 22. Okt. 2023
Thank you for taking our online survey, your feedback is greatly appreciated

8/10 – Gut

Volker, Steinweiler

Gut: Personal & Service
Zwischenstopp auf dem Weg zu den Niagarafällen
Sehr nettes Personal. Typische "Best Western" Ausstattung. Großzügige Außenanlage mit Picknick und Grillgelegenheit. Der Ortskern kann man schnell und einfach mit Auto erreichen.
Aufenthalt von 1 Nacht im Juli 2018
Antwort von DJ am 15. Juli 2018
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Hotel zu überprüfen. Wir freuen uns über Ihre Kommentare.

8/10 – Gut

LISA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room we stayed in this time (March) was supposed to be "deluxe" it was NOT, bathroom wasn't as clean as I would have liked. carpet in rough shape, dusty fixtures in the entire room and sticky stuff on the night stand between the beds, I had to clean it before I put anything on it. We were also on the first floor near the front desk so a lot of people walking through the halls and noisy vehicles right outside our window. The room we stayed in on our July visit was the extreme opposite, VERY nice. 2nd floor and very much "deluxe". will definitely stay again but request a 2nd floor room with outdoor pool view. Outdoor pool is gorgeous and indoor pool/hot tub good. Breakfast was descent and what I would expect from a hotel that includes it.
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Victor

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Nice and affordable hotel. The pool is small and the breakfast is just ok, but totally fine for the price I paid.
Aufenthalt von 3 Nächten im Februar 2024

10/10 – Hervorragend

Lisa, Nedrow

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lady at check in was very pleasant and informative
Aufenthalt von 1 Nacht im April 2024
Antwort von Rebecca am 29. Apr. 2024
Dear Lisa,It's so great to hear positive feedback from our guests! We hope to be able to host your next trip to Lake George. Thank you again for taking the time to review our property and staff.

2/10 – Ungenügend

Richard

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
They were booked out for the solar eclipse. They put us in a handicap room that didn’t even have a queen bed. Two ppl paid to sleep on a full size mattress that was so old it has divets in the bed. The floor was filthy. I spilled some water and cleaned it up and the floor made the towel black. I had to wear shoes the rest of my trip in the room. The bathroom shower head was broken spraying water everywhere and the tub was clogged as well. I wish they’d just give my money back.
Aufenthalt von 3 Nächten im April 2024
Antwort von Rebecca am 10. Apr. 2024
Dear Richard,Thank you for taking the time to share your thoughts with us. I'm sorry to hear we fell short of expectations, I understand how that can be frustrating. Your comments have been shared with our housekeeping and engineering department heads to ensure this is an isolated issue.We hope you'll consider staying with us the next time your travels bring you to Lake George

8/10 – Gut

Malathi, New Providence

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A good location to stay the night prior to the eclipse. Basic hotel with a breakfast.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Raymonde

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nous avons bien aimé
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Eric

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

vladimir

Gut: Ausstattung
Great place
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Elena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is our favorite place to stop on our way to Canada. Rooms are always clean and very comfortable. Staff is helpful and friendly, plus they have a great breakfast. Also free coffee anytime!
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Sylvain

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
C était très propre et pas loin de l autoroute
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Alexei

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Julie, haughton

Gut: Sauberkeit, Personal & Service und Ausstattung
The walls were paper thin and the entry door to room was too small for the opening. I had to put towels at base of door because it did not extent to the floor. Light and sound still came in on the other 3 sides of the door.The sounds from the adjouning rooms were loud (loud TV, children playing, and loud voices) all night long. Unable to sleep due to the noise.
Aufenthalt von 1 Nacht im März 2024
Antwort von Rebecca am 19. März 2024
Dear Julie,Thank you for taking the time to share your comments about your stay. I'm sorry to hear that you did not get good sleep due to noise, I understand that can be frustrating. Again, I appreciate you letting us know that your stay wasn't up to our usual standards. I will address with our engineering and front desk staff to ensure this is an isolated incident.I hope you will consider staying with us again in the future.

2/10 – Ungenügend

Sarah

Holiday Inn and Best Western switched my reservation made through expedia, never told me and then charged me even when expedia and Best Western agreen that is what happened. Never saw the place. Never want to.
Aufenthalt von 2 Nächten im März 2024
Antwort von Rebecca am 17. März 2024
Hello Sarah,I'm sorry to hear that happened. I'd like to review what happened to see if there is anything we can do on our end to help your situation. Please feel free to reach out at your leisure.Warm Regards,

10/10 – Hervorragend

Lis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff, clean room, convenient to Lake George.
Aufenthalt von 1 Nacht im März 2024
Antwort von Rebecca am 17. März 2024
Thanks Lis,So glad to hear you enjoyed staying with us! We hope to see you again whenever your travels bring you into town!

10/10 – Hervorragend

Elisete

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good hotel for a short stay, close to everything, shops, restaurants, souvenirs and some tourist attractions. The lady who takes care of breakfast is super kind and friendly. I would go back to this hotel.
Aufenthalt von 3 Nächten im März 2024
Antwort von Rebecca am 17. März 2024
Hello Elisete,Thank you for taking the time to share your experience with us! I'll be sure to share your kind words with Elsie, she'll be so elated to hear she was able to provide memorable service!

4/10 – Schlecht

Ada

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Rebecca am 8. März 2024
Dear Ada,I'm sorry to hear that we did not meet expectations. This is below our usual standard and I have shared your review with our staff to better uphold our values.Thank you again for staying with us.

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy access for skiing (Gore Mountain). Close to town and Lake - nice to stroll around, even in winter. Friendly workers.
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

CHIKKU

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rebecca am 8. März 2024
Dear Chikku,Thanks for staying with us! I'm glad to see you had a great stay!

6/10 – Okay

David

Mit der Familie gereist
Rooms a little musty, breakfast staff surly
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Rebecca am 8. März 2024
Dear David,Thank you for sharing your thoughts with us about your stay. It is through our guest comments that we are able to improve.I hope you'll considering staying with us again in the future.

10/10 – Hervorragend

Sean

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Heidi

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I booked this for a quick overnight with my husband and granddaughter to attend attraction at the fort due to very good Expedia reviews, unbelievably low (off-season) rate of $57, free brkfst. After booking I read some other reviews and got a little worried as you usually "get what you pay for." But this stay was EXCELLENT! Yes, hotel is dated, hall carpet and furniture a bit worn, and free brkfst is not a gourmet meal. I would not expect any different at that price, just looking for a clean, safe, economy hotel to sleep 1 night. But this hotel exceeded my expectations in every way! The lobby was clean and inviting, and the girl at the front desk was SO nice and friendly, I wished I had gotten her name. She was there at night when we went to bed, and back again when we left the next morning, working 2 almost back to back shifts on little sleep and was still so nice. Our room was clean, fixtures, water pressure, heat, TV, beds, mini-fridge - all in perfect working order. It was very quiet and we slept well. In the a.m. Elsie in the brkfst room was very friendly and pleasant. There was an excellent variety of foods. Everything was spotless and clean, and surprisingly for a free breakfast the coffee tasted great, the instant scrambled eggs and thin bacon weren't high caliber products BUT were PERFECTLY cooked, moist eggs (not dry) and crispy bacon. Elsie obviously takes pride in her job. I would have paid twice as much for our stay and still thought it a deal. 5-stars!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rebecca am 8. März 2024
Dear Heidi,I'm so glad you enjoyed your stay! It is so encouraging to hear positive feedback and I have shared your kind words with my staff. Thank you for choosing to stay with us and I hope we will see you and your family again the next time your travels bring you to Lake George!

10/10 – Hervorragend

Sharon

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Check in was fast and easy. The gentleman that checked me in was very friendly and helpful.
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Jennifer

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really nice place kids loved it had lots of fun in the pool and hot tub
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Vladislav, River Vale

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Pros: - Close to I-87, - Relatively close to Queensbury with a lot of restaurants and stores - Close to West Mountain - Reasonably priced - Clean rooms - Includes breakfast - Prompt check-in and check-out - Free parking Cons: - Very thin walls - you can hear your neighbors talking - A noisy AC unit (a lot of inexpensive hotels suffer from it) - No room service in 3 days (not sure why) - A bunch of small repairs are needed, such as a door knob, a shower door handle etc. - A tiny pool with a lot of people (maybe due to a busy weekend) - Gore mountain is a 40 minute drive (doable, but not recommended, if you can find something closer) - No elevators, so if you're on a second floor, be prepared to drug you luggage up - Breakfast is very limited and basic - Very dangerous slope to exit the hotel parking when it snows - barely managed to stop before the main road
Aufenthalt von 3 Nächten im Februar 2024

6/10 – Okay

George, Mahopac

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
We had ask our room to be cleaned and it was not nor did they put any fresh towels.
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Jamie

Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

HALIL

Gut: Ausstattung
No carpet in rooms Smelly corridor carpets
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Shanna

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was really a nice stay and the beds are crazy comfy
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rebecca am 12. Feb. 2024
Dear Shanna,Thank you for your review! We are so glad to hear we were able to provide excellent service, we hope to host you again soon.

10/10 – Hervorragend

vladimir

Good
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rebecca am 6. Feb. 2024
Hello Vladimir,Thank you for taking the time to let us know you enjoyed your stay! It is always encouraging to hear positive feedback.We hope to host you again the next time your travels bring you to Lake George.

10/10 – Hervorragend

Lorraine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very helpful and were there whenever you needed them. They made our stay very enjoyable and safe. Would recommend the hotel to family and friends. It also was.a very clean property.
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Rebecca am 8. Feb. 2024
Hello Lorraine,Thank you for taking the time to express our service success! We strive to make sure every guest has a great stay and it's so encouraging to hear words of praise. We hope to be able to host you the next time your travels bring you to Lake George!

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A great place where I was snowbound
The bed, shower and service was great. The complimentary breakfast looked great, but to get the hot options, you have to be up early. You snooze, you lose, I guess. But don't quote me on that, because I was cool with whatever. A pool and hot tub, vending machines...I just feel a microwave in each room would be a good thing. But still, I have nothing but great things to say, and again, the customer service from all areas, were fantastic.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Rebecca am 8. Feb. 2024
Hey Michael,Thanks for choosing to stay with us. It was a pleasure to host your trip to Lake George and I hope we are able to provide many more memorable stays in your future!

10/10 – Hervorragend

Lynette

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Rebecca am 8. Feb. 2024
Hello Lynette,Thanks for the 10/10 review! We're so glad we were able to provide an excellent experience for you.

10/10 – Hervorragend

Phil

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Rebecca am 12. Feb. 2024
Hello Phil,Thank for leaving a review! We hope to host you the next time your travels bring you to Lake George.

10/10 – Hervorragend

Bobbie J

Gut: Sauberkeit, Personal & Service und Ausstattung
Quiet area and everyone was friendly.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Rebecca am 12. Feb. 2024
Hello Bobbie,Thank you for your review. I hope you'll come see us again whenever your travels bring you to Lake George!

10/10 – Hervorragend

Kyung

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Howard

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had two issues with the location. 1. While it was cold enough to create ice in the parking lot, I was told that the staff member on duty was here to fill in and would try to get to it soon. 2. My TV did not turn on and when I spoke to the staff he told me he could not fix it as he was the only on on duty so he swapped the room after I had unpacked everything,
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Carolyn, Leesburg

I can't give a review of this property because I didn't stay here. The location was 2 hrs away & it was too far to drive after a long day on the road. It popped up on expedia as a close hotel so I booked it. Later I found out on my GPS that it was a long drive into the late evening. Expedia wouldn't let me cancel this within 15 min.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Rebecca am 2. Feb. 2024
Hello Carolyn,I'm sorry to hear you had a poor experience with the Expedia booking, I understand how that can be frustrating.I do hope we can make a good impression, the next time your travels bring you to Lake George.

6/10 – Okay

Andre

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Antwort von Rebecca am 12. Feb. 2024
Hello Andre,Thank you for your review! I'm glad to hear you had a good stay with us.

10/10 – Hervorragend

Brandon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Everyone working there were so friendly and helpful. They made the stay particularly nice.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Rebecca am 2. Feb. 2024
Hello Brandon!Thank you for choosing to stay with us, I'm so glad to hear you enjoyed! We always strive to make each guest stay a great one.We hope to see you next time your travels bring you to Lake George!

10/10 – Hervorragend

Lee

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von CM am 4. Jan. 2024
Thank you for your 5/5 review of the Best Western of Lake George, your feedback is greatly appreciated. We look forward to seeing you again the next time you are in the area.

8/10 – Gut

Benoit

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von CM am 4. Jan. 2024
Thank you for your 4/5 review of the Best Western of Lake George, your feedback is greatly appreciated. We look forward to seeing you again the next time you are in the area.

10/10 – Hervorragend

Luis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von CM am 30. Dez. 2023
Thank you for your 10/10 review of the Best Western of Lake George, your feedback is greatly appreciated. We look forward to seeing you next time you are in the Lake George area.

10/10 – Hervorragend

Mélanie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
C’est bien pour un arrêt
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von CM am 21. Dez. 2023
Thank you for your 5/5 review of the Best Western of Lake George, your feedback is greatly appreciated. We hope to see you next time you visit the area.

10/10 – Hervorragend

Lorraine

Aufenthalt von 10 Nächten im Dezember 2023
Antwort von CM am 4. Jan. 2024
Thank you for your 5/5 review of the Best Western of Lake George, your feedback is greatly appreciated. We look forward to seeing you again the next time you are in the area.

10/10 – Hervorragend

ELLEN, ROUND LAKE

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Dawn am 12. Dez. 2023
Thank you for completing our survey we are so glad you enjoyed your stay

8/10 – Gut

Gary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Rooms, particularly bathrooms dated. Rooms cold in character
Aufenthalt von 1 Nacht im November 2023
Antwort von CM am 18. Nov. 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Schlecht

Yiyin

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bathroom shower base not properly cleaned (red stain all around the door), bed sheets still have hair on, mattress making squeezing sound, fridge is loud and noisy, staff arguing with me about the waffle maker (I had to turn it on to use it but she insisted that it was turned on). An overall unpleasant experience. Won’t recommend.
Aufenthalt von 1 Nacht im November 2023
Antwort von CM am 18. Nov. 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.