2/10 – Ungenügend
Renae
22. Feb. 2024
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
We stayed here for my husbands birthday and were really looking forward to a weekend away however when we checked into our room and looked around the property we went back to our room and opened the door to find another couple in the room. We had been double booked and it was such a disappointing awkward experience. However following that were downgraded to a smaller room because it was ready and clean which was located near the pool room. When we entered there was a dead cockroach in the bathroom. Due to the rooms proximity to the pool room which had no restrictions, there were hotel guests playing music and pool all through the night that we could hear through the paper thin walls. When we finally called to complain after 1am we were met with a rude staff member who upon the second call acted like she didn’t know what we talking about and on the third call just responded with ‘okay’. My husband had to tell the hotel guests in the pool room to leave because we couldn’t get any sleep. When I went to pass on feedback at checkout I felt rushed and not heard so they could check the rest of the hotel guests out. I wouldn’t stay here again but it was a beautiful property.
Renae
Aufenthalt von 1 Nacht im Februar 2024