Ausblick vom Zimmer

Bewertungen von Astagina Resort Villa and Spa

4 out of 5
Astagina Resort Villa and Spa
Jalan Werkudara, Double Six, Seminyak, Badung, Legian, Bali

Bewertungen

8.6

Hervorragend

242 von insgesamt 525 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
193 von insgesamt 525 Gästebewertungen haben eine Bewertung von 8 - Gut" "
57 von insgesamt 525 Gästebewertungen haben eine Bewertung von 6 - Okay" "
25 von insgesamt 525 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
8 von insgesamt 525 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.6/10

Sauberkeit

9.0/10

Personal & Service

8.6/10

Ausstattung

8.2/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Juergen, Bavaria

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent hotel
We had a big and clean room with an balcony. Unfortunately, this balcony was surrounded be walls. We came back to the hotel always late in the afternoon. So it was no problem that we did not see anything of the landscape or of Ubud from our room. But if you would have liked to sit on the balcony in the afternoon to seen something of the landscape or of Ubud this room would not be helpful.
Aufenthalt von 3 Nächten im August 2017

10/10 – Hervorragend

Severin, Konstanz; Germany

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and clean hotel with beautiful facilities
I stayed with my girlfriend for four nights at Astagina Hotel. It was has been overall a great stay there. The receptionists were very friendly and helpful (finding a motorbike rental), the room was very nice. Comfortable bed, nice shower and bathtub, small balcony and a big TV with lots of TV channels. I can recommend this hotel to anyone, if it's family, singles or older people. If i'll come back to Bali again, i will book again there.
Aufenthalt von 4 Nächten im Juli 2017

10/10 – Hervorragend

Holger

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gut, nix wie hin!!!
waren jetzt zum zweiten mal dort. super hotel mit allem komfortablem schnick schnack und sehr netten angestellen. nur das wlan netz ist eher unzuverlässig... nun gibt es schlimmeres, aber wenn familiär drauf angewiesen ist... aber absolut zu empfehlen!!!

10/10 – Hervorragend

Matthias und Karin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr schöne Oase fernab des Trubels und dennoch Ze
cillig

10/10 – Hervorragend

Mark, eigelstein

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nettes Personal und super Zimmer
Hatten ein superior Zimmer mit allem was nötig ist. Sehr gerne kommen wir wieder. toller Spa-bereich gutes Frühstücksbuffet und klasse poolbar

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schönes Hotel mit tollem Service
Ein wirkliches hübsches Hotel. Sehr gepflegter Pool. Ordentliches WIFI. Sehr freundliches Personal. Hatten leider 2 mal eine Kakerlake ist aber unserer Absicht nichts wofür das Hotel irgendwas kann!!

6/10 – Okay

Sabrina Lina, Deutschland

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Schönes Hotel, schlechter Service
Schönes Hotel, tolle Honeymoon-Überraschung, ansonsten leider schlechter Service, 5 min zu Fuß zum Strand. Frühstück für deutsche Verhältnisse ok.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Saubere Anlage, zentral gelegen,schöner Pool. Personal top!

8/10 – Gut

Reisender, Bochum

Gut: Personal & Service und Komfort des Zimmers
Gutes Hotel, mit verbesserungsbedarf im Service
Waren insgesamt 9 Tage bei unserem Aufenthalt in Bali dort. Von den gesehen Hotels das beste. Dennoch sind Verbesserungen möglich und sinnvoll. In so ziemlich jedem der 4 verschiedenen zimmern, die wir hatten, war nach dem duschen ein Pool im Zimmer. Beim Frühstück stehen unzählige Servicekräfte herum, bemerken aber nicht das die Tassen leer sind. Der Kaffee wird nicht gefiltert aufgegossen, sondern man hat ziemlich viel Pulver in der Tasse Besonders enttäuschend war es, das man ein Wasserglas was herrunterfallen ist, zu einem wucherpreis ersetzen muss. Essen und Trinken sind am Pool sehr teuer. (Im Vergleich zur Umgebung) alkoholische Getränke, die von ausserhalb kommen, sollen mit einer extra Gebühr belegt werden. Dies wurde aber nicht "vollstreckt" Ansonsten stimmen die Hotel Fotos mit der Wirklichkeit überein

10/10 – Hervorragend

Holger, dem provinzkaff

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
sehr zu empfehlen!
sehr zufriedenstellend, saubere anlage, nettes personal, leckeres essen und ein toller pool!
Antwort von Management am 6. Feb. 2016
Dear Holger, Warmest greeting from Astagina Resort Villa and Spa... Thank you for allocated your time to write a review on Astagina. It was an honor to have you stayed here. We are pleased to hear that you enjoyed your stay and thank you for the compliment upon Astagina, we really appreciate it. Thank you once again and we are looking forward for your next stay. Best Regards, Management

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
クナイコトソクイト クラカイリ ニモ ラスカ
das hotel war in ordnung, das zimmer und das bad waren sauber und gross. das fruehstueck war ok, aber wenn der speisesaal voll war, war das personal ziemlich ueberfordert.
Antwort von Astagina Resort Villa and Spa Management am 3. Dez. 2015
Dear Sir/Madam, Warmest greeting from Astagina Resort Villa and Spa… Thank you for allocated your time to write a review on Astagina. It was a pleasure to have you stayed here. We are pleased to hear that you enjoyed your stay and thank you for the compliment of yours upon our resort, we really appreciate it. Furthermore, we also want to thank you for the feedback, we have noted it for correction. Thank you once again and we are looking forward for your next stay. Best Regards, Management

6/10 – Okay

KK

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Ruhig gelegenes Hotel
Wer Wert auf reichhaltiges Frühstück und gute Dienstleistungen legt, ist hier falsch. Wer eine sehr schöne, gepflegte Anlage und saubere Zimmer sucht, ist hier richtig.

8/10 – Gut

Pierre, Zürich

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Eine gemütlicheSuite
Sauberes Hotel mit einen zuvorkommenden und freundlichen Personal( erfüllt jeden Wunsch) ! Das Hotel liegt leider ein wenig vom Strand entfernt (ca. 12 Minuten ). Die Suite war toll ,nur das Schlafzimmer hätte ein bisschen größer sein können,aber im Vergleich zu den normalen Zimmern empfehlenswert !
Antwort von Astagina Resort Villa and Spa Management am 13. Nov. 2015
Dear Pierre, Warmest greeting from Astagina Resort Villa and Spa… Thank you for allocating your time to write a review on Astagina. It was a pleasure to have you stayed here. We are pleased to hear that you enjoyed your stay and thank you for the compliment upon our service and staffs’ performance, we really appreciate it. Furthermore, we thank you for recommending us and we are looking forward for your next stay. Best Regards, Management

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Toller Aufenthalt...
Mit Expedia Angebot von -70% hat sich der Aufenthalt total gelohnt! Lediglich die Portionen beim Essen waren ziemlich kein, aber sehr lecker!
Antwort von Astagina Resort Villa and Spa Management am 31. Okt. 2015
Dear Sir/Madam, Warmest greeting from Astagina Resort Villa and Spa… Thank you for allocating your time to write a review on Astagina. It is a pleasure to have you stayed here. We are glad that you enjoyed your stay. Furthermore, thank you for your feedback upon our breakfast’s portions, we have noted it for correction. Thank you once again and we are looking forward for your next stay. Best Regards, Management.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super Hotel
Top Hotel, super Familienzimmer, wir hatten ein Zimmer direkt am Pool, Barbecue Night ist zu empfehlen, top Service!
Antwort von Management am 23. Jan. 2016
Dear Sir/Madam, Warmest greeting from Astagina Resort Villa and Spa... Thank you for taking your time to write a review on Astagina. It was an honor to have you stayed here. We are pleased to hear that you enjoyed your stay and thank you for your compliment upon our services and accommodations, we really appreciate it. Thank you once again and we are looking froward for your next stay. Best Regards, Management

10/10 – Hervorragend

Alita

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very central lovely staff very comfortable beds will definitely return.
Aufenthalt von 5 Nächten im April 2024
Antwort von Dwi am 25. Apr. 2024
Dear Alita,Thank you for sharing your experience at Astagina Resort Villa and Spa. We're delighted to hear that you found our location central, our staff lovely, and our beds comfortable. It's wonderful to know that you had a comfortable stay with us. We look forward to welcoming you back for another enjoyable visit in the future. Warm regards,Management Team Astagina

6/10 – Okay

Gillian

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
This was a good option to be close to everything in Legian. We were surprised and disappointed we didn’t get a connecting room when we had informed them we had 2 adults and 3 children and was told upon check in that they can not confirm connecting rooms until check in. Also while we wee the we had the air conditioning leak, the toilet break and the elevator break.
Aufenthalt von 5 Nächten im März 2024
Antwort von Dwi am 4. Apr. 2024
Dear Gillian,We're pleased to hear that you found our location convenient for exploring Legian. However, we're truly sorry to learn about the inconveniences you encountered during your stay. We want to assure you that our team is dedicated to promptly addressing issues such as the leaking air conditioner and broken toilet, provided that we are informed about them. Additionally, our elevators undergo monthly maintenance to ensure guest safety and functionality.Upon reviewing your booking, we did not receive a request for a connecting room as you mentioned. Instead, we accommodated your party with two rooms placed side by side, as per your booking request. Please understand that fulfilling last-minute requests for connecting rooms can be challenging.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay.Warm regards,Management Team Astagina

10/10 – Hervorragend

Ranno

Aufenthalt von 4 Nächten im März 2024
Antwort von Dwi am 20. Apr. 2024
Dear Ranno,Thank you so much for the perfect rating. We're thrilled to hear that you had a fantastic experience at Astagina Resort Villa and Spa. We hope to welcome you back again soon for another memorable stay.Warm regards,Management Team Astagina

10/10 – Hervorragend

Ai

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Dwi am 4. März 2024
Dear Ai, Thank you for staying at Astagina Resort Villa and Spa. Hopefully we will have another time to serve you again to create another enjoyable stay in the future. Regards, Management Team

8/10 – Gut

Amy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Property was a little worn but overall very good. Bed was comfortable but bathroom a bit tight. Pool, pool bar and breakfast was excellent
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Dwi am 24. Jan. 2024
Dear Amy,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the comfortable bed, excellent pool, pool bar, and breakfast.We also acknowledge your observation regarding the property's wear and the bathroom size. Your input is valuable, and we will certainly use it to improve and enhance the overall guest experience.We hope to have the pleasure of welcoming you back in the future, allowing us the opportunity to exceed your expectations.Best regards,Dwi Jaya Praditya

4/10 – Schlecht

Mark

Verbesserungswürdig: Ausstattung
Aufenthalt von 10 Nächten im Januar 2024
Antwort von Dwi am 20. Jan. 2024
Dear Mr. Mark, Thank you for staying at Astagina Resort Villa and Spa. Hopefully you enjoyed your recent stay with us. If you have any detail feedback about your stay, please feel free to share it to us via rdm@astaginaresort.com to allow us to improve our future services. Thank you and best regards, Dwi Jaya Praditya

10/10 – Hervorragend

Joel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed the overall experience of my stay. Staff were helpful and very friendly. Located close to the beach and within walking distance of everything. I would certainly stay again on a future visit.
Aufenthalt von 5 Nächten im November 2023
Antwort von Dwi am 18. Dez. 2023
Dear Joel,Thank you for sharing your positive experience at Astagina Resort Villa and Spa. We're thrilled to hear that you enjoyed your overall stay and found our staff helpful and very friendly. It's great that our convenient location near the beach and within walking distance of everything added to the enjoyment of your visit. We look forward to welcoming you again on your future visit to provide another memorable experience.Warm regards,Team Astagina Resort

10/10 – Hervorragend

Trine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotellet er fantastisk. Værelserne er store med dejlige senge. Morgenmaden er overdådig, personalet imødekommende og serviceorienterede. Vi nød opholdet og kan varmt anbefale hotellet.
Aufenthalt von 4 Nächten im November 2023
Antwort von Dwi am 1. Dez. 2023
Kære Trine,Vi er glade for at høre, at du fandt Astagina Resort Villa and Spa fantastisk og nød de rummelige værelser, komfortable senge, overdådig morgenmad og vores imødekommende og serviceorienterede personale. Det er altid en fornøjelse at modtage positiv feedback, og vi sætter stor pris på, at du anbefaler vores hotel. Vi ser frem til at byde dig velkommen tilbage til endnu et vidunderligt ophold i fremtiden.Varme hilsner,Astagina Team

10/10 – Hervorragend

Zoe

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful villa with beautiful staff. 10 out of 10 for service... food .. grounds. Amazing location
Aufenthalt von 4 Nächten im November 2023
Antwort von Dwi am 25. Nov. 2023
Dear Zoe,We're thrilled to hear that you enjoyed your stay at Astagina Resort Villa and Spa. It's wonderful to know that our villa, staff, service, food, and grounds all met your expectations. We strive to create a memorable experience for our guests, and it's truly rewarding to receive a perfect 10 out of 10 from you. We appreciate your kind words and hope to welcome you back for another amazing stay in the future.Best Regards,The Astagina Resort Villa and Spa Team

10/10 – Hervorragend

Daniel

Aufenthalt von 10 Nächten im November 2023
Antwort von Dwi am 18. Dez. 2023
Dear Daniel,Thank you for sharing your positive experience at Astagina Resort Villa and Spa. We hope you enjoyed your recent stay with us. We look forward to welcoming you again on your future visit to provide another memorable experience.Warm regards,Team Astagina Resort

8/10 – Gut

Tracy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The resort was an easy and short walk to the shops and the beach and local restaurants. The staff were excellent and the grounds beautiful. The restaurant was great and the spa provided all services but were a bit pricey compared to the local spa offerings. The bathrooms were a little dated but the rooms were traditional style and had all the amenities needed.
Aufenthalt von 12 Nächten im Oktober 2023
Antwort von Dwi am 24. Okt. 2023
Dear Ms. Tracy,Thank you for taking the time to share your thoughts about your stay at Astagina Resort Villa and Spa. We're glad to hear that our resort's location made it easy for you to explore the shops, the beach, and local restaurants.Your kind words about our excellent staff and beautiful grounds are greatly appreciated. We're also delighted to know that you enjoyed our restaurant and found our rooms to be traditional and well-equipped with the amenities you needed.Your feedback on our spa pricing and the dated bathrooms is valuable to us, and we'll certainly take it into consideration as we continually strive to enhance our guests' experiences.We hope to have the pleasure of welcoming you back in the future. If you have any special requests or if there's anything else you'd like to share, please don't hesitate to reach out.Warm regards,Management Team

8/10 – Gut

Vittoria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very convenient area Staff very helpful
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Dwi am 24. Okt. 2023
Dear Ms. Vittoria,Thank you for your brief but valuable feedback. We're pleased to hear that you found our location very convenient and that our staff was helpful during your stay.Your satisfaction is important to us, and we're here to assist you with anything you may need in the future. We look forward to welcoming you back to Astagina Resort Villa and Spa.Warm regards,Management Team

10/10 – Hervorragend

Kate

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel, very friendly staff. Lovely grounds and pool with swim up bar. Breakfast was delicious. Would definitely stay here again
Aufenthalt von 3 Nächten im September 2023
Antwort von Dwi am 21. Sept. 2023
Dear Ms. Kate,Greeting from Astagina Resort Villa and Spa.Thank you for your kind words. We're delighted to hear that you had a great stay with us, enjoyed our friendly staff, lovely grounds, and delicious breakfast. We look forward to welcoming you back for another wonderful experience in the future.Warm regards,Management Team

8/10 – Gut

Joanne

Gut: Sauberkeit und Personal & Service
Antwort von Dwi am 13. Sept. 2023
Dear Ms. Joanne,Greeting from Astagina Resort Villa and SpaWe wanted to take a moment to express our heartfelt gratitude for choosing to stay at Astagina Resort Villa and Spa during your recent visit. It was a pleasure to have you as our guest, and your presence added to the warmth and vibrancy of our establishment.It was a pleasure serving you, and we hope to have the honor of welcoming you back in the future. If there is anything more we can do to enhance your next stay, please do not hesitate to let us know.Warmest regards,Management Astagina

8/10 – Gut

Sharyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very comfortable resort
Aufenthalt von 17 Nächten im August 2023
Antwort von Dwi am 2. Sept. 2023
Dear Ms. Sharyn,We're pleased to hear that you found Astagina Resort Villa and Spa to be a very comfortable resort.Our team is dedicated to providing a comfortable and relaxing experience for our guests, and we're delighted that you had a comfortable stay.We hope to have the pleasure of hosting you again in the future. If you plan on returning, please feel free to reach out to us with any special requests or preferences you may have for your next stay.Thank you for choosing us for your visit, and we look forward to welcoming you back soon!Regards, Managament Team

8/10 – Gut

Hayley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im August 2023
Antwort von Dwi am 26. Aug. 2023
Dear Mr. Hayley,Thank you for choosing Astagina Resort Villa and Spa for your recent stay. We hope you had a wonderful time with us. If you have any feedback or suggestions to share, we'd love to hear them. Your input helps us improve and provide even better experiences for our guests.We look forward to the opportunity of welcoming you back in the future for another great stay.Best regards,Management Astagina

10/10 – Hervorragend

Lyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved Astagina. Staff amazing & friendly & happy. Resort is not super modern. But extremely good value. Great if you aren't after crowds, bogans, and partying. Great to base yourself & relax.
Aufenthalt von 2 Nächten im August 2023
Antwort von Dwi am 26. Aug. 2023
Dear Ms. Lyn,Thank you for taking the time to share your experience at Astagina Resort Villa and Spa.We're thrilled to hear that you loved your stay with us. Our staff truly aims to create a welcoming and joyful atmosphere, and we're glad their efforts left a positive impression on you.While we may not be the most modern, we're dedicated to providing excellent value and a comfortable environment for our guests.Your description of our resort as a peaceful and relaxing base is wonderful, and we're delighted to have been able to provide you with the tranquility you were seeking.We appreciate your feedback and hope to have the pleasure of hosting you again in the future for another enjoyable stay.Best regards,Management Astagina

6/10 – Okay

Martyn

Mit dem Partner gereist
Gut: Sauberkeit
Aufenthalt von 2 Nächten im August 2023
Antwort von Dwi am 18. Aug. 2023
Dear Mr. Martyn, Greeting from Astagina Resort Villa and Spa Thank you for your recent stay at our home. We hope you enjoyed your stay with us and we look forward to welcoming you back for creating another enjoyable stay. See you soon! Regards, I Md Dwi Jaya Praditya

10/10 – Hervorragend

Melissa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, close to beaches and plenty of good restaurants and bars.
Aufenthalt von 5 Nächten im August 2023
Antwort von Dwi am 14. Aug. 2023
Dear Ms. Melissa,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay at Asagina Resort Villa and Spa.It's wonderful to know that you appreciated our resort's prime location, with its proximity to beautiful beaches and a variety of excellent dining and entertainment options. We understand the importance of providing our guests with convenient access to local attractions, and we're delighted that our location added to the overall enjoyment of your visit.Your kind words are a true testament to our team's commitment to creating a memorable experience for each of our guests. We're glad you found our resort to be a comfortable and enjoyable haven during your time here.Should your travels bring you back to this area, we would be absolutely thrilled to have the opportunity to welcome you once again. Please don't hesitate to reach out if there's anything we can assist you with in the future.Thank you once again for choosing Asagina Resort Villa and Spa. We hope your memories of your stay continue to bring a smile to your face.Warmest regards,Management TeamAsagina Resort Villa and Spa

10/10 – Hervorragend

Sharon

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
I hadn’t been to Bali for over 20 years, staying at the Astagina resort made the holiday even more memorable it was clean friendly safe and staff were all amazing highly recommend from Sharon and Tim Australia
Aufenthalt von 7 Nächten im Juli 2023
Antwort von Dwi am 10. Aug. 2023
Dear Mr/s. Sharon and Tim,Thank you so much for choosing Astagina Resort Villa and Spa for your Bali getaway after two decades. We're thrilled to have been part of your memorable experience. Your kind words about our cleanliness, friendly atmosphere, safety, and amazing staff mean the world to us. Your recommendation is truly appreciated and we can't wait to have you back on another remarkable stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even better.Management Team Astagina Resort Villa and Spa

10/10 – Hervorragend

craig

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place! We will return
Aufenthalt von 2 Nächten im August 2023
Antwort von Dwi am 10. Aug. 2023
Dear Mr. Craig,Thank you for your wonderful feedback. We're delighted to hear that you had a great time at Astagina Resort Villa and Spa. Your intention to return warms our hearts, and we can't wait to welcome you back for another fantastic stay. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. Warm regards,Management Team Astagina Resort Villa and Spa

10/10 – Hervorragend

Robin

Aufenthalt von 2 Nächten im Juli 2023
Antwort von Dwi am 14. Aug. 2023
Dear Mr. Robin,Thank you for choosing Asagina Resort Villa and Spa for your recent stay. Your satisfaction is our ultimate reward, and we are truly grateful for your support and patronage. If there is anything more we can do for you, or if you have any feedback to share, please do not hesitate to reach out to us.Wishing you all the best in your future endeavors and travels. May your days be filled with joy, adventure, and cherished memories.Warmest regards,Management TeamAsagina Resort Villa and Spa

6/10 – Okay

Abdulrahman Abdulhadi

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
It’s very expensive given what they offer. It’s only a room with its amenities!!
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Dwi am 24. Juli 2023
Dear Mr. Abdulrahman Abdulhadi Alamri,Thank you for sharing your feedback with us. We apologize for any disappointment you experienced during your stay at Astagina Resort Villa and Spa.We understand the importance of offering value for money to our guests, and we regret that you found our prices to be on the higher side. We constantly strive to provide a memorable and enjoyable experience for all our guests, and we take your comments seriously.Please know that your feedback is valuable to us, and we will use it to review and improve our offerings to ensure a better experience for our guests in the future.If you have any specific suggestions or concerns, we would appreciate hearing from you directly so that we can address them more effectively.We hope you will consider giving us another opportunity to exceed your expectations during your future travels.Best regards,Team Astagina

10/10 – Hervorragend

Veasna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Awesome hotel with cabana and pool outside room. Best breakfast in Bali but staff were pushy with getting their name recommended. One even knocked on my door whilst I was asleep, bad timing. Therefore I gave a tip to the most hard working person there: Sueta the security guy, he never asked for anything and was surprised & grateful with tip I gave.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Dwi am 21. Juli 2023
Dear Ms. Veasna,Thank you for choosing Astagina Resort Villa and Spa for your Bali getaway. We appreciate your kind words about our cabanas, pool, and breakfast. We strive to provide the best experiences for our guests. However, we apologize for any inconvenience caused by our staff's eagerness in seeking recommendations. Your feedback is valuable to us, and we will address this matter to ensure our guests' comfort and privacy are respected at all times. On a positive note, we're thrilled to hear about your encounter with Sueta, our diligent security guy. We will make sure to recognize his outstanding service. Once again, thank you for your visit, and we hope to have the pleasure of welcoming you back to Astagina Resort Villa and Spa in the future for another delightful stay.Best regards,Managenent Team

10/10 – Hervorragend

Nanna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hyggeligt hotel, venligt personale
Antwort von Dwi am 20. Juli 2023
Dear Mr/s. Nanna,Thank you for your kind review of Astagina Resort Villa and Spa. We're thrilled to hear that you found our hotel cozy and that our staff made your stay enjoyable with their friendly and attentive service. Our team takes great pride in providing a warm and welcoming atmosphere for all our guests.We hope that you had a memorable experience during your time with us, and we look forward to the pleasure of hosting you again for another cozy and delightful stay in the future.If there's anything specific you'd like to share or if you plan to return, please don't hesitate to contact our team. We're always here to assist you in any way we can.Thank you once again for your kind words, and we can't wait to welcome you back to Astagina Resort Villa and Spa soon!Warm regards,Management Team

8/10 – Gut

Rachael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pool villa was really nice. Breakfast was average. Room service hours terrible. Food average.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Dwi am 20. Juli 2023
Dear Mr. Rachael,Thank you for taking the time to share your feedback about your recent stay at Astagina Resort Villa and Spa.We're delighted to hear that you enjoyed our pool villa and had a pleasant experience with it. However, we apologize for not meeting your expectations when it came to the breakfast and room service experience. We take your comments seriously and will discuss them with our culinary and operations teams to make the necessary improvements.Your feedback is essential to us as we continuously strive to enhance the quality of our services and amenities.Should your travels bring you back to Bali, we hope you would consider staying with us again. If you do, please don't hesitate to reach out to our team directly so that we can ensure a more enjoyable and satisfying stay for you.Thank you once again for sharing your thoughts, and we look forward to the opportunity to welcome you back in the future.Warm regards,Management Team

10/10 – Hervorragend

Aisha

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were fantastic, check in amd out were easy. Car booked to transfer to the airport, new car good driver. At the reception Putu Mei Lastrini, Kadek Dwi Saputr Jaya and the rest of the ataff were very nice and supportive. I will definitely stay again and recommend it highly.
Aufenthalt von 5 Nächten im Juni 2023
Antwort von Dwi am 11. Juli 2023
Dear Ms. Aisha,Thank you for sharing your wonderful experience at Astagina Resort Villa and Spa. We're thrilled to hear that our staff exceeded your expectations and made your stay enjoyable from check-in to check-out.We take pride in providing seamless and hassle-free experiences for our guests, and we're glad to know that your airport transfer was smooth, with a comfortable car and a skilled driver.Putu Mei Lastrini, Kadek Dwi Saputra Jaya, and the rest of our team appreciate your kind words. They strive to create a welcoming and supportive environment for all our guests. We are grateful for your recommendation and delighted to hear that you plan to stay with us again. We can't wait to welcome you back to Astagina Resort Villa and Spa for another exceptional experience.Warm regards,Astagina Management & Team

10/10 – Hervorragend

Shawn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff are amazing. They were an absolute delight. The resort is in a great location, close to everything, but removed from the main road. Thoroughly recommend . ❤️🙏
Aufenthalt von 9 Nächten im Juni 2023
Antwort von Dwi am 11. Juli 2023
Dear Mr/s. Shawn,Thank you for taking the time to share your feedback about your recent stay at Astagina Resort Villa and Spa. We are delighted to hear that our staff left a positive impression on you. Providing exceptional service is our top priority, and we're glad to know that they contributed to making your experience enjoyable.Our resort's location is indeed one of its highlights, offering a convenient proximity to various attractions while maintaining a peaceful ambiance away from the main road. We're pleased to hear that you found it to be a great location.Once again, we appreciate your recommendation, and we look forward to welcoming you back for another delightful stay at Astagina Resort Villa and Spa in the future.Warm regards,Astagina Management & Team

8/10 – Gut

Richard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 12 Nächten im Mai 2023
Antwort von Dwi am 24. Mai 2023
Dear Mr. Richard, Greeting from Astagina Resort Villa and Spa Thank you for rating our facilities and service we have delivered during your stay with us. Hopefully they meet your satisfaction. We consistently train our team well and always keep our property improved to be able to deliver the high level of customers satisfaction. We were happy to host you, hopefully we will have another time to welcome you back for another memorable stay in the future. Best regards, Management Astagina

10/10 – Hervorragend

Rina

Mit einer Gruppe gereist
Gut: Personal & Service und Zustand der Unterkunft
ゴキブリが出たこと以外はよかった。スタッフの人も優しかったし、朝ごはんもめっちゃ美味しかった。
Aufenthalt von 2 Nächten im April 2023
Antwort von Dwi am 8. Mai 2023
Dear Ms. Rina, Greeting from Astagina Resort Villa and Spa Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our hospitality and the breakfast provided during your stay with us. However, we are disappointed to learn about your experience with the presence of cockroaches in your room. Please accept our sincere apologies for any inconvenience caused. We understand that cleanliness and hygiene are crucial elements of a comfortable stay, and we take this matter very seriously. Our team has immediately taken steps to investigate and address the issue to ensure that such an incident does not happen again in the future. We hope to have the opportunity to welcome you back in the future, where we can exceed your expectations and provide you with a memorable stay.Thank you again for choosing our hotel, and we look forward to serving you on your next visit.Warm regards, Astagina Management Team

10/10 – Hervorragend

Anthony Brian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Staff could not do enough for you. People always working on the up keep of the resort. Just couldn't fault anything
Aufenthalt von 5 Nächten im April 2023
Antwort von Dwi am 19. Apr. 2023
Dear Mr. Anthony Brian, Greeting from Astagina Resort Villa and Spa Thank you for your lovely feedback. We were pleased to have you staying with us and we happy to hear that our accommodation and service could meet your expectation. We look forward to welcoming you back to stay again at Astagina in the future. Best regards, Management Astagina

10/10 – Hervorragend

HIROKO

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
施設内は、とても静かで、スタッフも、親切でした
Aufenthalt von 1 Nacht im April 2023
Antwort von Dwi am 15. Apr. 2023
Dear Mr/s. HIROKO, Greeting from Astagina Resort Villa and Spa Thank you for sharing your lovely stay. We are pleased to have you staying with us recently. Thank you and we love to have another time to serve you again at Astagina in the future. Best regards, Management Astagina

8/10 – Gut

Karmen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location being close to beach. Friendly staff. Breakfast has excellent choices. Play areas for children.
Aufenthalt von 3 Nächten im April 2023
Antwort von Dwi am 12. Apr. 2023
Dear Mr. Karmen, Greeting from Astagina Resort Villa and Spa, Legian Thank you for taking your time to leave your review. We are happy to know that you enjoyed staying at Astagina due to good location, friendly staff, excellent breakfast variety, good area for children. We always maintain our property as well as our team to be able to provide outstanding services. We look forward to welcoming you back to stay again at Astagina in the future. Best regards, Management Astagina

10/10 – Hervorragend

Jason

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Astagina Resort & Spa is a fantastic stay. Close to everything. Staff are wonderful and the property is very well maintained.
Aufenthalt von 12 Nächten im März 2023
Antwort von Dwi am 12. Apr. 2023
Dear Mr. Jason, Greeting from Astagina Resort Villa and SpaThank you for a lovely review you have shared at this platform. We are pleased to know that how you enjoyed your recent stay with us. Thank you for your compliment about the location, staff and well maintenance property. We will miss you and look forward to welcoming you back to stay again at Astagina in the future. Best regards, Management Astagina

6/10 – Okay

Angela

Aufenthalt von 1 Nacht im März 2023
Antwort von Dwi am 12. Apr. 2023
Dear Ms. Angela, Greeting from Astagina Resort Villa and SpaThank you for staying with us and we wish we will have another chance to serve you again at Astagina in the future. If you have a constructive feedback to address, please let us to know to be able to improve our future services. Thank you and we look forward to welcoming you back to stay at Astgaina in the future. Best regards, Management Astagina