The house is as pictured and clean. Check in was uncomfortable. I messaged Tadeu that our eta to the house would be 6:40. He arrived a few minutes late. He seemed nice enough but in the confines of the small elevator we could tell he reeked of alcohol. He was unclear in some of the things he was saying. My sister went to her bathroom and there was no soap, so asked him for bar soap. He was holding unto a bag of what I think was all the different amenities. When my sister asked him for the bar soap, he said he didn't have time before to stock the house. She again asked him for the soap and he insisted on placing them in the bathrooms himself. Anytime I asked a question about the apt, he kept looking for the house book. He kept repeating that the house book was missing. He said he would have to return to restock the amenities like the dishwashing detergent and laundry detergent. When I asked why he couldn't just leave one or two of the ones he was holding, he replied "I have to take these with me". After he left, we were all rushing to get ready. We were unable to turn on the shower in the hall bathroom (a previous review mentioned the same issue) I contacted Vera to explain the shower issue and asked if we could have a different person as our point of contact. She said Tadeu was a trusted member of their staff and the shower worked which she would have explained. We spent the next morning on a chat with vbro, the owner, and looking for a hotel to check into.