The apartment is managed by a company called 'Lovelystay' and communication from our initial booking throughout our stay was very clear and helpful. Finding the apartment in an off main street location was a little tricky as it is located in a rabbit warren of narrow streets and we arrived in the dark! However, the check in process using a digital code for the main door to the property and a separate code to access the apartment was easy and straightforward. The property itself was accessed via a very very steep set of stairs which was not too easy with luggage. Inside, the two bedrooms were comfortable but one of the bedrooms was on a lower floor accessed again by very narrow steep stairs with a very low ceiling. Not too easy if you are tall or have any mobility issues. The bathrooms were not well ventilated and there was some evidence of damp and mould in some areas which was also present in the bedrooms however this was minimal. The showers were fine but the sinks were effectively hand sinks which were completely impractical for a wash and shave. Equipment in the apartment was adequate although we did have to ask to have some wine glasses provided which was managed very speedily and helpfully. The apartment is in an excellent central location in the Alfama district and there are numerous small bistros and restaurants nearby. All in all, it was a great location to explore Lisbon and albeit a bit quirky, the apartment was comfortable and in a quiet location.