Fassade der Unterkunft

Bewertungen von Valverde Sintra Palácio de Seteais

5 out of 5
Valverde Sintra Palácio de Seteais
Rua Barbosa do Bocage, 8, Sintra, Lisbon

Bewertungen

9.6

Aussergewöhnlich

277 von insgesamt 348 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
56 von insgesamt 348 Gästebewertungen haben eine Bewertung von 8 - Gut" "
10 von insgesamt 348 Gästebewertungen haben eine Bewertung von 6 - Okay" "
3 von insgesamt 348 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 348 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.6/10

Sauberkeit

9.6/10

Personal & Service

8.8/10

Ausstattung

9.2/10

Zustand der Unterkunft

9.0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Vera

Aufenthalt von 2 Nächten im Februar 2022
Antwort von Paulo am 3. März 2022
Dear Mrs. Vera, Thank you for the preference . I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. Best regards

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schöner Hotel herzlich empfange. Sehr hilfsbereit und zu vorkommen. Sehr gute Küche und Frühstück. Top Personal . Nur die duschbrowse ist zu schwach den Wasserdruck.
Aufenthalt von 1 Nacht im Mai 2021
Antwort von Paulo Vaz am 18. Mai 2021
Dear Guest, First of all thank you for choosing the Hotel Tivoli Pala´cio de Seteais for your stay in Sintra. We are glad that we could proportioned a great stay, and we hope we have the chance to receive you again during your next stay in Sintra. We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to welcoming you back on your next stay in Sintra. Best Regards, Paulo Vaz

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wunderbare Zeit
Wir haben in Palacio Setais sehr schöne Tagen in einem sehr eleganten und stillvollen Ambiente und wunderbaren Natur.
Aufenthalt von 4 Nächten im Juni 2017
Antwort von Pedro am 20. Juli 2017
Dear Guest, It is delightful to read such positive feedback regarding your experience at Tivoli Palácio de Seteais. I'm very happy to know that our services and facilities suited your needs so well, providing you an excellent experience. On behalf of our Team thank you for your comments and we look forward to welcome you once again. With kind regards, Mário Custódio - General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Das Hotel ist wunderschön und man fühlt sich als würde man in einem Museum wohnen.
Antwort von Frazão am 30. Jan. 2017
Dear Guest, Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal. We look forward to welcoming you back on your next stay in Sintra. Kind regards, General Manager

10/10 – Hervorragend

Joe, NRW, Germany

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wunderbarer Aufenthalt in traumhafter Landschaft
Ruhig gelegenes stilvolles Hotel mit großzügigen Räumlichkeiten und herrlichem Pool. Fantastisches Frühstück, freundliches Personal. Alles top!
Antwort von Frazão am 6. Juni 2016
Dear Joe, Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal. We look forward to welcoming you back on your next stay in Sintra. Kind regards, Pedro Frazão General Manager of the Tivoli Palácio de Seteais

10/10 – Hervorragend

katerina, Baden

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ein perfektes Schloss.
Wir lebten hier in einem Schloss
Antwort von Pedro am 18. Juni 2016
Dear Katerina, Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal. We look forward to welcoming you back on your next stay in Sintra. Kind regards, Pedro Frazão General Manager of the Tivoli Palácio de Seteais

2/10 – Ungenügend

ROBERT

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

6/10 – Okay

Matt

Mit dem Partner gereist
Gut: Ausstattung
While the grounds were very nice and the staff quite friendly, we were very disappointed for the price we paid for the night. If you are looking to sweat off the Portuguese wine while sleeping, this is your place. I’ve never been so hot at a hotel and the AC was not operational. We managed to get a window open but had to use my shoe to prop it open. Finally to top it off we got very little sleep given our neighbour was testing the limits of apnea and snoring. If it’s not the peacocks crowing 24/7 then it’s staff having full conversations at 2AM just as you fall asleep. One more thing, don’t count on any shuttle service and plan on paying €15-20 for an Uber or the 20 minute hike up the steep hill. Disappointed given the high price!!
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Chen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Amazing palace property. Staff is very helpful except food is mediocre and toliet sink/pipe is stuck.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Yamen

Gut: Sauberkeit, Personal & Service und Ausstattung
Great stay, will be back!
Aufenthalt von 2 Nächten im November 2023

4/10 – Schlecht

Shvat

Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Renee

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Unique but small bedroom with queen bed
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Paulo am 16. Okt. 2023
Dear Mrs. Renee.First of all thank you for the preference.We are very pleased that you enjoyed our hotel, with a great location in the heart of Sintra, UNESCO World Heritage town.I hope we have the chance to receive you again during your next stay in Sintra.Best Regards

6/10 – Okay

jane lindsay

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Beautiful property. Room was not great. Paid for pool view, there was none. Bed was a double. For two adults this is not adequate. Could t sleep.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Paulo am 13. Okt. 2023
Dear Mrs. Jane,First of all we thank you for the prference.We sincerely apologies that we did not meet your expectations.We hope to welcoming you in the future to provide a better stay.Best Regards

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von Paulo am 13. Okt. 2023
Dear Guest,Thank you for the preference and hope to receiving you in a near future.Best regards

10/10 – Hervorragend

Ted

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We missed the run off for the hotel on the first go round, but other than that everything was amazing. One of the most relaxing places I've ever stayed.
Aufenthalt von 1 Nacht im September 2023
Antwort von Paulo am 10. Sept. 2023
Dear Mr. Ted,First of all we thank you for the preference and sharing your experience.We are very pleased that you enjoyed our hotel, a former XVIII Century Palace, located on the hills of Sintra, UNESCO World Heritage town.We look forward to being able to welcome you back on your next stay in Sintra.Best Regards

10/10 – Hervorragend

Kristen, Cambridge

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are very gracious and helpful. Very professional, but warm. I loved all the nice touches - fresh honey on the breakfast buffet, local pastries, etc. The pool area and back garden are stunning at sunset.
Aufenthalt von 3 Nächten im September 2023
Antwort von Paulo am 10. Sept. 2023
Dear Mrs. Kristen,First of all thank you for the preference and sharing your experience.We are very pleased that you enjoyed our Hotel, a former XVIII Century Palace, located on the hills of Sintra, UNESCO World Heritage town, and our breakfast at Seteais Restaurant.I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.We look forward to being able to welcome you back on your next stay in Sintra.Best regards

8/10 – Gut

Renato

Aufenthalt von 1 Nacht im August 2023
Antwort von Paulo am 13. Okt. 2023
Estimado Sr. Renato,Obrigado pela preferência e esperamos poder recebe-lo numa proxima visita a Sintra.Melhores cumprimentos

10/10 – Hervorragend

Frederico

Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Henri

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Amazing service, very attentive and friendly. Beautiful historical building and grounds. Great location
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Paulo am 15. Juni 2023
Dear Mr. Henri,First of all we thank and sharing with us your experience at the Tivoli Palácio de Seteais.We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town.I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.We look forward to welcoming you back on your next stay in Sintra.Best Regards,

8/10 – Gut

John, Fennville

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful location. Front desk people were excellent and very helpful. Our room was stuffy and too warm despite our effort to adjust in room air unit. It was a very cool night b
Aufenthalt von 1 Nacht im April 2023
Antwort von Paulo am 27. Apr. 2023
Dear Mr. John,First of all we thank you for the preference.We are very pleased that you enjoyed our hotel, with a great location in the heart of Sintra, UNESCO World Heritage town.I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.We hope we have the chance to receive you again during your next stay in Sintra.Best Regards

6/10 – Okay

Xinxin, Woodside

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2023

4/10 – Schlecht

Ramzi

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
No impressed
Beautiful setting unfortunately it’s not easily accessible. Ubers kid taxis don’t want to take you there. Staff pays attention to VIP guests only. Restaurant services substandard.
Aufenthalt von 3 Nächten im April 2023
Antwort von Paulo am 19. Apr. 2023
Dear Mr. Ramzi,First of all we thank you for the preference.We sincerely apologize since our service did not meet your expectations.Your feedback is very important because it is through them that we can improve our services. I will be sharing your comments with the team responsible so as ensure ongoing improvement. Hope you will come stay with us again and allow us to serve you better.

10/10 – Hervorragend

Walker

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2023

10/10 – Hervorragend

Dulce

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Paulo am 27. Apr. 2023
Dear Mrs, Dulce.Thank you for your preference.We are very pleased that you enjoyed our hotel, a former XVIII Century Palace with a prime location on the hills of Sintra, UNESCO World Heritage town.We look forward to welcoming you back on your next stay in Sintra.Best regardsPaulo vaz

8/10 – Gut

Fernanda

A cama era muito pequena (quarto superior ) . Restante bom
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Paulo am 19. Apr. 2023
Estimada Sra. Fernanda,Antes de mais agradecemos vossa preferência.Lamentamos que a sua estadia não tenha corrido dentro das suas expectativas.O seu feedback é muito importante para nós porque é através dele que podemos melhorar os nossos serviços.Irei compartilhar os seus comentários com a equipa responsável para garantir a melhoria contínua. Espero que venha ficar connosco novamente e que nos permita servi-la melhor.Melhores Cumprimentos

10/10 – Hervorragend

Daniel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff and service provided by Tivoli Palácio de Seteais are exceptional. If you are looking for a beautiful and historical accommodation with fantastic staff and excellent location, this is your place! I was treated so well by every single employee that it was so hard to leave. It's a perfect place for a romantic stay in Sintra.
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Paulo am 20. Feb. 2023
Dear Daniel,First of all we thank you for the preference and sharing with us your experience.We are glad that we could proportioned a great stay, and we hope we have the chance to receive you again during your next stay in Sintra.We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town.I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.We look forward to welcoming you back on your next stay in Sintra.Best Regards,

10/10 – Hervorragend

wendy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Delightful Stay
Incredible experience! The service by the staff was fantastic! Our room was beautiful! We can’t wait to return!
Aufenthalt von 1 Nacht im Februar 2023

10/10 – Hervorragend

lauren

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There were lots of special touches by this friendly and professional staff here that made us feel taken care of from check in to check out. The property is beautiful (the building itself as well as the gardens) and it was very easy to both park and walk to downtown Sintra. Everything is so elegant feeling.
Antwort von Paulo am 20. Feb. 2023
Dear Mr. Lauren,First of all we thank you for the preference and sharing with us your experience .We are glad that we could proportioned a great stay, and we hope we have the chance to receive you again during your next stay in Sintra.We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town.I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.We look forward to welcoming you back on your next stay in Sintra.Best Regards,

10/10 – Hervorragend

Kathleen

Aufenthalt von 2 Nächten im Januar 2023
Antwort von Paulo am 20. Feb. 2023
Dear Mrs. Kathleen,Thank you for sharing with us your experience at the Tivoli Palácio de Seteais.We are glad that we could proportioned a great stay, and we hope we have the chance to receive you again during your next stay in Sintra.We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town.I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.We look forward to welcoming you back on your next stay in Sintra.Best Regards,

6/10 – Okay

Luca

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Colazione eccellente, personale gentile ma la struttura è vecchia, neceasir dice manutenzione, le cameee piccole il letto piccolo e sxomodo, la cosa peggiore è il fatto che la camera era piano terra e fuoei ci sono i visitatori fuori. Assolutamente non da 5 stelle
Antwort von Paulo am 12. Jan. 2023
Dear Mr. Luca,First of all we thank you for the preference.I sincerely apologize since our service did not meet your expectations.Your feedback is very important because it is through them that we can improve our services. I will be sharing your comments with the team responsible so as ensure ongoing improvement. Hope you will come stay with us again and allow us to serve you better.Best regards

10/10 – Hervorragend

Eleonora

Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Paulo am 12. Jan. 2023
Dear Mrs. Eleonora,First of all we thank you for the preference.We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town.I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.We look forward to welcoming you back on your next stay in Sintra.Best regards

10/10 – Hervorragend

morad, washington

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel and staff
Antwort von Paulo am 12. Jan. 2023
Dear Guest,First of all we thank you for the preference.We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town.I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.We look forward to welcoming you back on your next stay in Sintra.Best Regards

10/10 – Hervorragend

Jorge

Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Paulo am 12. Jan. 2023
Estimado Sr. Jorge,Antes de mais agradecemos vossa preferência.Ficamos satisfeitos que tenha gostado do nosso hotel, localizado numa das encostas da Serra de Sintra, vila Património Mundial da UNESCO.A sua avaliação do serviço é muito importante para nós e constitui uma ajuda fundamental, que nos permitirá manter e melhorar a qualidade do serviço prestado. Esperamos voltar a recebê-lo na sua próxima estadia em Sintra. Melhores cumprimentos,

10/10 – Hervorragend

Mikhail, San Diego

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is an exceptional place - one of the kind! It is almost like staying in the palace/museum. The property and the staff are outstanding. I hope to return one day.
Aufenthalt von 1 Nacht im November 2022
Antwort von Paulo am 22. Dez. 2022
Dear Mr. Mikhail,Thank you for the preference and for sharing your experience.We are very pleased that you enjoyed our hotel, with a great location in the heart of Sintra, UNESCO World Heritage town.I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.Best Regards

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2022

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
An absolute treasure of a hotel! Old school tradition that will evoke grand feelings in guests. History and culture are hallmarks of this venue. Bravo!
Antwort von Paulo am 22. Dez. 2022
Dear Mr. John,Thank you for the preference and sharing your experience.We are very pleased that you enjoyed our hotel, with a great location in the heart of Sintra, UNESCO World Heritage town. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.Best regards

10/10 – Hervorragend

Doris

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Endroit très particulier et magnifique
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Paulo am 9. Okt. 2022
Cher Client,Merci de partager votre opinion sur votre expérience au Tivoli Palácio de Seteais.Je suis heureux que vous ayez apprécié l'emplacement de notre hôtel , situé sur les collines de Sintra, ville classée au patrimoine mondial de l'UNESCO et jardins environnants.Votre opinion est très importante pour nous et est un aide essentiel, ce qui nous permettra d'améliorer la qualité du service. Dans l'hôtel Tivoli Palácio de Seteais, nous essayons toujours de fournir à tous nos clients, un service de soins.Nous espérons vous accueillir à nouveau à un nouveau séjour à Sintra.Cordialement

10/10 – Hervorragend

Ted

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2022
Antwort von Paulo am 9. Okt. 2022
Dear Guest,First of all we thank you for the preference.We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town.We look forward to welcoming you back on your next stay in Sintra.Best regards

10/10 – Hervorragend

Ramiro

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2022
Antwort von Paulo am 19. Sept. 2022
Dear Mr. Ramiro,Thank you for the preference.We are glad that we could proportioned a great stay, and we hope we have the chance to receive you again during your next stay in Sintra.We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town.Best regards

8/10 – Gut

Lorraine, Las Vegas

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Service exceptional, unique property and wonderful buffet breakfast included. Beautiful grounds.
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Paulo am 21. Juli 2022
Dear Mrs. Lorraine, Thank you for sharing with us your experience. We are glad that we could proportioned a great stay, and we hope we have the chance to receive you again during your next stay in Sintra. We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to welcoming you back on your next stay in Sintra. Best Regards,

10/10 – Hervorragend

Maria Silvia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Maravilhoso
Hotel lindo, super luxuoso e confortável. Jardins e piscina maravilhosos, café da manhã delicioso. Gostei muito.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Paulo am 16. Aug. 2022
Estimada Sra. Maria Silva, Antes de mais agradecemos vossa preferência. Ficamos satisfeitos que tenha gostado do nosso hotel, localizado numa das encostas da Serra de Sintra, vila Património Mundial da UNESCO, assim como do pequeno-almoço no nosso Restaurante Monserrate. Esperamos voltar a recebê-la no nosso hotel num futuro próximo. Melhores cumprimentos

10/10 – Hervorragend

jose

Aufenthalt von 3 Nächten im Juli 2022
Antwort von Paulo am 21. Juli 2022
Dear José, Thank you for your preference and for your opinion regarding your stay. Best regards

10/10 – Hervorragend

Andrew

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Heaven! This hotel is perfect.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Paulo am 21. Juli 2022
Deatr Mr. Andrew, Thank you for sharing with us your experience. We are glad that we could proportioned a great stay, and we hope we have the chance to receive you again during your next stay in Sintra. We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to welcoming you back on your next stay in Sintra. Best Regards,

10/10 – Hervorragend

Phil, Framingham

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love everything about it, except one little thing, my room was on the ground floor by the driveway, I could hear the cara pass by, people who passed by were talking loudly and screaming on the phone which woke me up a few times, although everything else was wonderful but I didn’t have a good night sleep due to the noises. Next time, I will definitely book a room in the back of the hotel, much more quiet.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Paulo am 21. Juli 2022
Dear Mr, Phil, First of all we thank you for the preference. We are very pleased that you enjoyed our hotel, a former XVIII Century Palace, located on the hills of Sintra, UNESCO World Heritage town. Best regards

10/10 – Hervorragend

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im März 2022
Antwort von Paulo am 21. Juli 2022
Dear Mr. Thomas, Thank you for the preference and for your opinion regarding your stay. Best regards

6/10 – Okay

Pablo

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Beaux espaces communs mais chambre inconfortable
Bel hôtel, bien situé dans Sintra, avec des espaces communs (salons, terrasse, piscine extérieure) très agréables et au calme. Le petit déjeuner est également très bon. Toutefois, au regard du prix pratiqué, les chambres manquent cruellement : - de confort : lit de 140 cm de large car c'est du mobilier "d'époque", matelas sans indépendance de couchage, une mini bouteille d'eau pour 2 et 2 misérables capsules de café (qui ne sont pas réapprovisionnées automatiquement) tout le reste du minibar étant payant - de calme : aucune isolation (on entend tout du couloir et de la chambre voisine), le jour passe à travers la porte de la chambre (on voit le couloir par le haut et par le bas de la porte une fois la porte fermée) - point de détail, mais pour le niveau affiché de l'hôtel il manque également une salle de sport En somme si vous venez pour l'extérieur foncez, en revanche si vous cherchez le confort et le calme dans votre chambre passez votre tour.
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Paulo am 21. Juli 2022
Cher Monsieur Pablo, Merci de partager votre opinion sur votre expérience. Je m'excuse sincèrement car nos installations n'ont pas répondu à vos attentes. Vos commentaires sont très importants car c’est grâce à eux que nous pourrons améliorer nos services. Je vais partagerai vos commentaires avec l’équipe responsable afin d’assurer une amélioration continue. Cordialement

10/10 – Hervorragend

Sharon

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Gorgeous property with stunning views in every direction. Fantastic staff and service. We were there for two nights but wish we could have stayed longer. Highly recommend a stay or a visit to the restaurant at the very least.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Paulo am 21. Juli 2022
Dear Mrs. Sharon, First of all we thank you for the preference. Thank you for sharing with us your experience at the Tivoli Palácio de Seteais. We are glad that we could proportioned a great stay, and we hope we have the chance to receive you again during your next stay in Sintra. We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to welcoming you back on your next stay in Sintra. Best Regards,

10/10 – Hervorragend

kow

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Paulo am 24. Mai 2022
Dear Guest, Thank you for sharing with us your experience . We are glad that we could proportioned a great stay, and we hope we have the chance to receive you again during your next stay in Sintra. We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. Best regards

10/10 – Hervorragend

Cleonice Costa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Mai 2022

10/10 – Hervorragend

EDUARDO

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Muy buen hotel
Aufenthalt von 1 Nacht im April 2022
Antwort von Paulo am 30. Apr. 2022
Estimado Senor Eduardo, Gracias por compartir su opinión sobre su experiencia . De hecho, tenemos el privilegio de estar situado en los pueblos más bellos de Portugal. Muchas gracias por sus amables palabras. Voy a compartir con el personal su satisfacción, con la seguridad de que va a ayudar a mantener la motivación y el compromiso de todos los empleados. Esperamos poder darle la bienvenida de nuevo en su próxima estancia en Sintra. Saludos Cordiales