The hotel amenities were ok, the cleaners do an amazing job, however the young receptionist from the night shift, he is just not cut for the job. He just couldn’t be bothered, he just had no interest of being there even patronising at some point. Never mentioned the vip perks, stuck us on a basement room and I have never seen a smile on his face, just rudeness and grumpiness. Completely ruined the stay. Also, during busy times there was no hot water and they wouldn’t keep the luggage after 14:00. if i knew that in advance I would have stayed in an airbnb. The room in the basement, there was no keys to open the window so for someone staying there for 3 x nights the air doesn’t even circulates. Overall, there is potential to be a nice hotel but all this minor things together do not make it a nice experience.