Dear Jens,Thank you for your feedback! We're glad to hear that you had a good experience at our hotel. If you have any further comments or suggestions, feel free to let us know. We hope to welcome you back in the future.Best regards,Mario GoncalvesOperations Manager

Thank you for your kind words about our hotel! We're thrilled to hear that you enjoyed your stay and found our establishment to be nice. Providing a comfortable and enjoyable experience for our guests is our top priority, and it's always rewarding to receive positive feedback.We strive to create a welcoming and relaxing atmosphere throughout the hotel, from the guest rooms to the common areas. Our dedicated staff works hard to ensure that all your needs are met, and we're pleased to know that you had a pleasant experience during your time with us.If there's anything specific you particularly enjoyed or any suggestions you have for us to further enhance our services, we'd love to hear from you. Your feedback is invaluable in helping us continuously improve and provide the best possible experience for our guests.Once again, thank you for your kind words. We hope to have the opportunity to welcome you back to our hotel in the future and provide you with another enjoyable stay.

Dear Valued Guest Thank you for choosing our hotel for your accommodation: I was pleased to see the good scores given, i do apologise for the experience you had at the hotel. Good news terminal 4 has opened and the transport links to London and the Heathrow airport is really positive in the way our guest get around the airport. Regards Aaron

Dear Valuable Guest, Many thanks for your kind feedback. We hope to welcome you back in the near future. Best Regards.

Dear Juliet,Thank you for taking the time to share your experience of your recent stay at Crowne Plaza Hotel at Heathrow T4. We are thrilled to hear that our hotel was an excellent choice for your convenience, especially due to its proximity to the T4 departure lounge and easy access to the Piccadilly Line Rail into London.Regarding your dining experience, we appreciate your comments about the restaurant. We are continuously striving to improve our service and offerings, and your feedback will help us in this endeavor.We are delighted that you would consider staying with us again based on our location and access to transportation. It would be our pleasure to welcome you back and ensure that your next stay is even more enjoyable.Thank you once again for choosing Crowne Plaza Hotel at Heathrow T4. We look forward to the opportunity of hosting you again in the future.Warm regards,Giusy VitaleFront of house manager

Dear Keiko,Thank you for sharing your experience. I'll address your concerns in English.I appreciate your feedback regarding your recent stay at our hotel. I'm sorry to hear that you encountered difficulties with transportation to and from the terminals, as well as with the layout and amenities of the room.Regarding transportation, I understand that navigating between terminals can be confusing, especially with the need to transfer via the Heathrow Express. We apologize for any inconvenience this caused.Regarding the room, I'm sorry to hear that it did not meet your expectations in terms of simplicity and cleanliness. Your comments regarding the lack of amenities and the condition of the pillowcase have been noted, and I assure you that we take such feedback seriously.We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of this during your stay. Your feedback will be shared with our team to address these issues and ensure that future guests do not encounter similar problems.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Giusy VitaleFront of House Manager

Dear Julia,Dear Morag,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON HEATHROW T4.We are pleased to hear you had a good stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards,Giusy VitaleFront of House Manager

Dear Fred,I'm truly sorry to hear about your disappointing experience during your stay at Crowne Plaza London Heathrow T4. It's disheartening to learn that your initial encounter was marred by issues with the room allocation and amenities.Such inconveniences, like the malfunctioning TV and lack of tea or coffee facilities, undoubtedly detract from the comfort and enjoyment of one's stay. It's especially regrettable that your concerns weren't promptly addressed by the reception team despite being reported.Your feedback is invaluable as it highlights areas where the hotel can improve its services and ensure that future guests don't encounter similar issues. Rest assured, I'll pass along your comments to the management team at Crowne Plaza London Heathrow T4 so they can take appropriate action and prevent such occurrences in the future.I sincerely hope that this experience hasn't dissuaded you entirely from considering Crowne Plaza for future stays. Should you decide to give us another chance, please don't hesitate to reach out to me directly, and I'll ensure that your next visit is nothing short of exceptional.Warm regards,Giusy Vitale

Dear Jane,Dear Morag,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON HEATHROW T4.We are pleased to hear you had a good stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards,Giusy VitaleFront of House Manager

Dear KellyAnne,Thank you for sharing your positive feedback regarding your recent experience at Crowne Plaza London Heathrow Terminal 4. We are thrilled to hear that you enjoyed our bar and food offerings during your stay.We are delighted to know that you found our hotel to be the perfect choice for your early morning flight from the airport. Providing our guests with a comfortable and convenient stay, especially for those with early flights, is one of our main objectives. We are pleased that we were able to meet your expectations in this regard.Your kind words about our bar, food, and overall experience are greatly appreciated. We take pride in providing excellent service and amenities to ensure that our guests have a memorable stay with us.It would be our pleasure to welcome you back to Crowne Plaza London Heathrow Terminal 4 for another enjoyable stay whenever your travels bring you to the area. Thank you for choosing to stay with us, and we look forward to serving you again in the future.Warm regards,Giusy