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Bewertungen von Montcalm Marble Arch Townhouse

3 out of 5
Montcalm Marble Arch Townhouse
41 Great Cumberland Place, London, England

Bewertungen

6.8
26 von insgesamt 126 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
39 von insgesamt 126 Gästebewertungen haben eine Bewertung von 8 - Gut" "
26 von insgesamt 126 Gästebewertungen haben eine Bewertung von 6 - Okay" "
17 von insgesamt 126 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
18 von insgesamt 126 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.6/10

Sauberkeit

7.4/10

Personal & Service

7.2/10

Ausstattung

6.8/10

Zustand der Unterkunft

6.2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Udo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2019

10/10 – Hervorragend

Ingunn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Two blocks from Oxford Street and yet so calm. Didn't hear a sound at night. Our room had a good size bathroom fully equipped. The bedroom had sink, microwave, safe, and refreshments. The electricity went out late the day we arrived,but we didn't need them until the next morning and they were there first thing. Excellent service! They stored our luggage because we arrived hours before check-in and after shopping we came to our room and they had brought our luggage there. Same for departure, they stored our luggage. Will definitely recomend this hotel for others and we will hopefully come back in the future! Thank you for the service! Loved the staff! Ingunn Engeland
Aufenthalt von 2 Nächten im April 2024
Antwort von Montcalm Collection Team am 13. Mai 2024
Dear Ingunn, I hope this message finds you well. On behalf of the entire team, I would like to extend our heartfelt thanks for your recent 5-star review. We are thrilled to hear that you enjoyed your experience with us.Your feedback is invaluable to us and serves as a wonderful encouragement to our team, who strive daily to provide exceptional service. It was our pleasure to have you as a guest, and we are delighted that we could contribute to making your stay memorable.We look forward to welcoming you back in the near future and hope to continue exceeding your expectations.Thank you once again for choosing us and for taking the time to share your experience.

10/10 – Hervorragend

Joanne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean & comfortable room, only thing missing was that towels were not provided in our room
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Montcalm Collection Team am 13. Mai 2024
Dear Joanne, I would like to extend our heartfelt thanks for your recent 5-star review. We are thrilled to hear that you enjoyed your experience with us.Your feedback is invaluable to us and serves as a wonderful encouragement to our team, who strive daily to provide exceptional service. It was our pleasure to have you as a guest, and we are delighted that we could contribute to making your stay memorable.We look forward to welcoming you back in the near future and hope to continue exceeding your expectations.Thank you once again for choosing us and for taking the time to share your experience.Kind Regards

6/10 – Okay

Verifizierter Reisender

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Sentralt hotel
Sentralt og stort rom. Bærer preg av slitasje og fukt. Gode senger og stort rom. Heilt ok for ein langhelg
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Montcalm Collection Team am 13. Mai 2024
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are glad to hear that you found the room size satisfactory and the beds comfortable for your long weekend stay.We appreciate your observations regarding signs of wear and moisture in the room. We are actively working on these issues to ensure our accommodations are of the highest quality and comfort.Your feedback is invaluable as we continue to improve our guest experience. We hope to welcome you back soon and provide an even more satisfying stay.Warm regards,

10/10 – Hervorragend

ellen

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2023

8/10 – Gut

Erik

Aufenthalt von 2 Nächten im November 2023

4/10 – Schlecht

morris

Verbesserungswürdig: Ausstattung
No lift Narrow staircase False advertising No indication of rooms below ground Breakfast in a different location one block away WOULD AVOID
Aufenthalt von 3 Nächten im November 2023

6/10 – Okay

maura

Gut: Personal & Service
Il personale dell'hotel è stato molto disponibile nel momento in cui, resisi conto che mia madre non poteva raggiungere facilmente la stanza posta al 4 piano senza ascensore, ci hanno immediatamente trasferite in una stanza al pian terreno. Complessivamente il giudizio sulla struttura è positivo, vista anche al posizione centrale e la vicinanza dei mezzi pubblici
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Jade Brito am 4. Nov. 2023
Dear Maura,We are glad to read your kind words, please do come to visit us in the near future.Looking forward to welcoming you soon!Kind regards,

10/10 – Hervorragend

Florian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jade Brito am 4. Nov. 2023
Dear Florian,We are glad to read your kind words, please do come to visit us in the near future.Looking forward to welcoming you soon!Kind regards,

10/10 – Hervorragend

Billy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jade Brito am 4. Nov. 2023
Dear Billy,We are glad to read your kind words, please do come to visit us in the near future.Looking forward to welcoming you soon!Kind regards,

2/10 – Ungenügend

Timothy

Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Jade Brito am 4. Nov. 2023
Dear TimothyWe are sorry to hear that you did not have a good experience with us at The Marble Arch Suites. If you decide to visit us in the future we will be very happy to make your stay memorable.Kind regards,

8/10 – Gut

Naveen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good for stay near Oxford Street
Everything fine, except the breakfast. Options were vry less. Staff was courteous. But suites had some infrastructure issues.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jade Brito am 4. Nov. 2023
Dear Naveen,Thank you for your kind words.We are glad you enjoyed our breakfast and your stay overall. We look forward to welcoming you back to our hotel.Kind regards,

8/10 – Gut

Colin

Aufenthalt von 1 Nacht im August 2023

8/10 – Gut

Julianne

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Utmerket hotell til min reise. Rommet er lite, enn hva vi er vant med i Norge. Ellers hyggelige personal og kort avstand til shopping.
Aufenthalt von 2 Nächten im Juli 2023

6/10 – Okay

Mark

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
It's in a good location for Oxford Street,but it's not a good hotel.The wi-fi only allows 1 device access,the air conditioning is poor,the windows are not double glazed,the bathrooms are tiny
Aufenthalt von 1 Nacht im Juli 2023

4/10 – Schlecht

Tracey

Mit einer Gruppe gereist
Gut: Personal & Service und Zustand der Unterkunft
The hotel is really nice in a great location. The room is spacious & clean. The reception staff were helpful when we stayed there. However..... i left a dress in the wardrobe, i emailed them twice & had no response. I called 5 times & each time was told they would ask housekeeping & call me back. They never did!! I can only assume that housekeeping stole my dress. I would think twice about booking
Aufenthalt von 1 Nacht im Juni 2023

6/10 – Okay

Mark

Mit der Familie gereist
Gut: Personal & Service
Staff was ok Room had just a hint of cigarettes USB ports were broken Tiny bathroom Refrigerator didn’t work
Aufenthalt von 3 Nächten im Juni 2023

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Trangt og slitt, men godt renholdt og sentralt
Trangt og slitt. Møblene på badet holdt på å falle fra hverandre. Komisk å kalle ett litt større rom, ca. 16 kvm. for en "suite". Det fins ingen fasiliteter her, lobby, bar e.l. Du bare leier rommet, som bare kan brukes til å sove i. Beliggenheten er dog bra, to minutter fra Marble Arch og Oxford Street.
Aufenthalt von 3 Nächten im Mai 2023

4/10 – Schlecht

Arne

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
Really, really disapointed.
Got there at 2pm, as was the deal. The receptionist then told me there was no vacancies (I had booked three weeks earlier), and that I should have received a mail about it from the hotel. I had. Two hours earler, while busy working, so I hadn't seen it. Then she told me that I was booked at another hotel, and the mail also said that. Problem was, the address was wrong, so I had two taxi trips, with three pieces of luggage, on my own expence, before I found the hotel that they had booked for me. Problem was, the hotel hadn't been told. It took another 30 minutes, and then we were given the smallest room in the hotel. Not a bad room, but not exactly what I had paid for. Then, at four in the morning, a terrible noise suddenly appoeared and went on for 20 minutes. Couldn't sleep until it was over. Then, at 6am, it started again. We decided to get up and went for breakfast. At 8am, it started again, and now we fetched the hotel receptionist. He was very nice, and gave us another room, much bigger, thank you, and with a view out to the street. The rest of the stay was okay, but not by merit of the Marble Arch Suites. Avoid them.
Aufenthalt von 5 Nächten im Mai 2023

6/10 – Okay

Marita

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im Mai 2023

4/10 – Schlecht

grete

Aufenthalt von 3 Nächten im April 2023

8/10 – Gut

Linda

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Massive potential
Could be lovely. Some great design in the room just a few things need fixing. There is a potential mini kitchen but without cutlery or crockery it is a bit frustrating. Staff lovely, room clean and bed very comfortable
Aufenthalt von 1 Nacht im März 2023

8/10 – Gut

Omar

Gut: Sauberkeit und Personal & Service
Aufenthalt von 5 Nächten im März 2023

6/10 – Okay

Tessa

Geschäftlich gereist
Gut: Personal & Service
Central/convenient - but tired
Good value for a central location and the reception ladies were cheerful, even though they were dealing with an antiquated system and the tiniest desk space. Bedrooms were tired but the bed was comfortable. However, the air-con in my room was so noisy (old) that I had to turn it off in the middle of the night. The small shower room was not as clean as I would have hoped and the extractor fan rattled deafeningly. There was also a crazily bright green security/sensor light on the ceiling, so the room was far too lit-up during the night, rather defeating the point of the blackout curtains.
Aufenthalt von 1 Nacht im März 2023

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Decent stay, great location, especially uncomfortable pillows, good service
Aufenthalt von 2 Nächten im März 2023

8/10 – Gut

Raja

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Bra beliggenhet, men ingen varme el vifte på badet.
Aufenthalt von 2 Nächten im März 2023

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Meget larm fra indgang og reception. Værelse ikke rent. Tomme skåle og muggent brød på morgenbuffeten som vi forlod og ikke kom tilbage til.
Aufenthalt von 4 Nächten im Februar 2023

8/10 – Gut

Jason

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Great hotel, badly advertised parking
The overall hotel was great l, room was good and clean however a big part of this was “parking available” on the site only to be told that there was no onsite parking and that the only parking was on the street for 4hrs only. This was a massive inconvenience having to find alternative parking and at an additional cost that I wasn’t expecting to be paying
Aufenthalt von 1 Nacht im Februar 2023

6/10 – Okay

Carol

Aufenthalt von 1 Nacht im Januar 2023
Antwort von Edmund Balasca am 15. Feb. 2023
Dear Carol Thank you for your feedback. Kind RegardsEdmund Balasca Duty Manager

4/10 – Schlecht

Nassima

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Chambre en sous sol Moquette sale Rien pour ranger ou poser ses habits Chauffage brouillant
Aufenthalt von 4 Nächten im Januar 2023
Antwort von Edmund Balasca am 15. Feb. 2023
Dear Nassima We apologies for all the inconveniences faced dooring your stay and we hope you can allow us a second chance to restore your faith in us RegardsEdmund Balasca Duty Manager

8/10 – Gut

Liraz

Aufenthalt von 2 Nächten im Januar 2023
Antwort von Edmund Balasca am 15. Feb. 2023
Dear Liraz Thank you for your kind feedback and we hope to welcome you again soon. Kind Regards Edmund BalascaDuty Manager

6/10 – Okay

Doris

Mit der Familie gereist
Gammelt koldt hotel. Kan ikke anbefales
Hotellets vinduer var meget utætte og badeværelset isende koldt, ingen fornøjelse at gå i bad og på toilet. Rengøring kunne sagtens blive bedre og dobbelt dynen var så lille at den næsten ikke kunne delen mellem to personer, beskidte møbler og gardiner Klagede til den lille reception hvor personale også sad med jakke på grundet kulden. Fik at vide at det var hvad jegkunne forvente af en gammel bygning. Bare ikke godt nok Der var ej heller nogen info ved tjek ind. Personale der sad der kunne heller ikke tjekkes os ind og måtte skaffe en anden personale. Meget dårlig oplevelse KAN IKKE ANBEFALE DETTE HOTEL
Aufenthalt von 2 Nächten im Dezember 2022

10/10 – Hervorragend

Lars Reidar

Aufenthalt von 3 Nächten im November 2022

6/10 – Okay

Kathie

Geschäftlich gereist
Gut: Sauberkeit und Ausstattung
My room was very nice, apparently a deluxe room I somehow got upgraded to. Very spacious and comfortable. On the other hand, my collegue (who booked directly through the website) had a bad experience. They apparently lost or overbooked his reservation, and then he ended up in a small, damp, noisy basement room.

4/10 – Schlecht

Marek

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Avoid
Room in the basement. Terrible smell of mold. Window view terrible, airco sound at the level of diessel engine. Size of the room was a joke.
Aufenthalt von 1 Nacht im Oktober 2022

2/10 – Ungenügend

yael

Aufenthalt von 4 Nächten im September 2022

8/10 – Gut

June

Aufenthalt von 1 Nacht im September 2022

4/10 – Schlecht

Meet

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Complete Rip-off
Complete rip off. Unprofessional staff. Moved my booking to another hotel of the group without explanation. The room was tiny, old and dirty. There was Mold on the bathroom walls. They wouldnt gice drinking water until asked everyday. The list is long. The only thing good about the place was its location.
Aufenthalt von 3 Nächten im August 2022

10/10 – Hervorragend

Mary

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel is superb for concerts at Hyde Park and other sightseeing locations. Plenty of restaurants, cafés to choose from and 18 minutes walk to Paddington train station if flying from Heathrow Airport.
Aufenthalt von 1 Nacht im Juli 2022

8/10 – Gut

Bahjat S

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Good and walkable.
Pleasant stay. Walkable.
Aufenthalt von 2 Nächten im Juli 2022

6/10 – Okay

Spencer

Aufenthalt von 1 Nacht im Juli 2022

6/10 – Okay

Zain-Ul-Abideen, SIALKOT

Verbesserungswürdig: Ausstattung
Location is ideal.
Aufenthalt von 3 Nächten im Juni 2022

4/10 – Schlecht

hanaa

Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Noisy
It was noisy and not clean but bed comfortable
Aufenthalt von 3 Nächten im Juni 2022

6/10 – Okay

Mark

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Poor wifi
Aufenthalt von 1 Nacht im Juni 2022

4/10 – Schlecht

Jeanne

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2022

4/10 – Schlecht

Michiko

Aufenthalt von 3 Nächten im April 2022

8/10 – Gut

Lene

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2022

2/10 – Ungenügend

Tanaka

Aufenthalt von 1 Nacht im Dezember 2021

2/10 – Ungenügend

Rosaline

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Disgusting! Booked 3 -4 days before booking date, travelled 120 miles to arrive at 8pm only to find hotel closed, note on door. Hotels.com customer service team appears to now be based in India and after a 30 minute phone call
Aufenthalt von 1 Nacht im April 2021

8/10 – Gut

DrTFalk, Bournemouth

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
As long as the covid is around , nothing will be normal !
Aufenthalt von 2 Nächten im September 2020