2/10 Horrible
Stephanie F.
2 déc. 2024
Les points faibles : Propreté
It certainly wasn't Charles Dickens
This was the most dreadful experience I have ever had in many years of being both a vrbo host and guest. It started on arrival, the coldest day in London at the beginning of winter. We had to fetch the key a 10 minute walk from the apartment (lugging luggage) and when we entered the apartment, it was freezing cold and manifestly had not been heated for weeks. The management company (City Relay) was only contactable by WhatsApp and their responses consisted of "Our team is working on solving your problem." After a 2 and 1/2 hour effort to get heat and hot water functioning, we told the agency we were leaving for a hotel. The next morning the apartment was starting to warm, but only after my son managed to start the heat. Following this unpleasant start, we asked for blankets--the only ones on the beds were a thin summer duvet, the agency told us we would have an additional charge for blankets. By then, we knew that anything amounting to "comfort" or "customer service" was going to be non-existant. Next, the chairs in the dining area started to collapse and of 6 chairs, 3 were unusable. Agency response "the chairs can't be fixed and we will replace them." But of course, not during our stay. Other "minor" observations: 3 sofa throws were in the living room--soiled and dirty. The sofa had been damaged by cats' claws on the upholstery. My bedroom on the top floor had no heat. There were several high speed rail tracks 20 feet outside my window and trains ran non-stop.
Stephanie F.
Séjour de 8 nuits en novembre 2024