4/10 Médiocre
Belinda P.
14 août 2025
Les points forts : Propreté
DANGEROUS Staircases! Booked the 4 bedroom property in Gibbons Road, Kingston over 12 weeks in advance for 4 nights. I receive a call at 1pm on the day of check in saying that the hob is not working, that they will send someone around to look at the hob the next day. The hob was not fixed the entire stay despite multiple calls where someone said it would be and emails following it up. This is a very poor customer service experience. The house is arranged over 3 floors - living, dining and kitchen on the ground floor. The family bathroom and 2 bedrooms on the first floor which you access climbing a VERY steep, dangerous staircase with stairs that are only 20cm depth (see photos) – so not a lot of room for your foot – it feels like you are climbing a ladder! It is not safe climbing such narrow and steep stairs with your suitcases and every time you need the bathroom. The second floor of the house has 2 bedrooms – 1 has an ensuite bathroom. This floor is also accessed via stairs that in a circle and does not have a handrail which is UNSAFE. This accommodation was booked for 3 elderly family members that had flown from overseas for our wedding. The fitter 70 yo could manage the DANGEROUS and steep stairs to the first floor, but my 2 x 80year old relatives could not and I needed to find last minute accommodation for them. I reported the issue of the stairs to the hosts and they replied saying they did not promise the accommodation would be suitable for people with mobility issu
Belinda P.
Séjour de 4 nuits en juillet 2025