Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
322 von insgesamt 999 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
322
266 von insgesamt 999 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
266
178 von insgesamt 999 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
178
97 von insgesamt 999 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
97
136 von insgesamt 999 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
136
7.4/10
Sauberkeit
7.8/10
Personal & Service
6.8/10
Ausstattung
7.0/10
Zustand der Unterkunft
6.8/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Lenny
25. Aug. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lenny
Aufenthalt von 5 Nächten im August 2022
Antwort von Manager am 27. Aug. 2022
Hello Lenny, It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
4/10 – Schlecht
Verifizierter Reisender
19. Feb. 2020
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Verifizierter Reisender
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Manager am 20. Feb. 2020
Thank you for your honest feedback. We hope to hear more from you for us to know where we need to improve more. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. I do hope you'll return and let us show you a far better experience.
6/10 – Okay
Verifizierter Reisender
Mit einer Gruppe gereist
25. Aug. 2019
Verbesserungswürdig: Ausstattung
Das hotel hätte großes potential da es eine gute lage hat. Allerdings könnten die zimmer eine renovierung gebrauchen und es sind nicht genügend parkplätze vorhanden. Leider verfügt das hotel auch nicht über einen safe.
Verifizierter Reisender
Aufenthalt von 7 Nächten im August 2019
Antwort von Manager am 25. Aug. 2019
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
10/10 – Hervorragend
Verifizierter Reisender
12. Aug. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gutes schönes, sauberes Hotel
Hier gibt es kaum etwas zu meckern außer beim Frühstück hier gibt es nur Plastik, überall Plastik dies ist nicht umweltbewusst
Verifizierter Reisender
Aufenthalt von 2 Nächten im August 2019
Antwort von Manager am 12. Aug. 2019
Know that your voice is of tremendous importance to us and we value your comments about our hotel. Please do come see us again.
8/10 – Gut
Verifizierter Reisender
10. Aug. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Jederzeit gern wieder
Schönes ruhiges Motel in einem schönen Vorort von Los Angeles.
Zimmer waren sauber, Frühstück gut und das Motel in einem sehr guten Zustand.
Ich würde hier noch mal eine Unterkunft buchen.
Verifizierter Reisender
Aufenthalt von 5 Nächten im August 2019
Antwort von Manager am 28. Aug. 2019
Thank you for your review and comments regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.
8/10 – Gut
Verifizierter Reisender
30. Juli 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 5 Nächten im Juli 2019
Antwort von Manager am 30. Juli 2019
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.
10/10 – Hervorragend
Israel
13. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great
Israel
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Guest Relation Management am 14. Mai 2024
Hi Israel,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
6/10 – Okay
José Antonio Mercado
Mit dem Partner gereist
12. Mai 2024
Gut: Sauberkeit und Personal & Service
La experiencia en general fue promedio. El personal fue amable y el cuarto estuvo en condiciones aceptables. A los cuartos les falta insonorización, ya que puedes escuchar todo lo de los cuartos adjuntos, lo cual puede ser muy molesto si uno tiene sueño ligero. La cama fue cómoda pero las almohadas muy rellenas lo cual tuvimos que quitarlas y dormir sin ellas ya que la cabeza quedaba muy levantada.
José Antonio Mercado
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Relation Management am 14. Mai 2024
Hi José Antonio,Thank you for sharing your feedback about your recent stay with us. We appreciate your honesty and are glad to hear that you found our staff friendly and the room in acceptable condition. Your comments about the noise and pillow comfort are valuable to us, and we will review these aspects to see how we can improve. We value your input and hope to have the opportunity to provide you with a more comfortable stay in the future.
10/10 – Hervorragend
David
Mit dem Partner gereist
29. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and clean.
David
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relation Management am 30. Apr. 2024
Hi David,Thank you for sharing your feedback! We're delighted to hear that you found our hotel nice and clean during your stay. Providing a comfortable and clean environment for our guests is a top priority for us, and we're pleased that you had a positive experience. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!
10/10 – Hervorragend
Andrew, Long Beach
Mit einer Gruppe gereist
28. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect for what we wanted. Not first class but definitely better than most hotels at same rate.
Andrew
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relation Management am 30. Apr. 2024
Hi Andrew,Thank you for your feedback! We're thrilled to hear that our hotel was perfect for what you wanted during your stay. Providing a comfortable and enjoyable experience for our guests is our goal, and we're delighted that we met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!
2/10 – Ungenügend
Cheryl
28. Apr. 2024
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
My room had fleas alot and called desk and they would not offer to move me he respond is i might can cancel the rest of your stay but have to charge a little more for the over night.
Cheryl
Aufenthalt von 3 Nächten im April 2024
Antwort von Guest Relation Management am 30. Apr. 2024
Hi Cheryl,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
6/10 – Okay
Cesia
28. Apr. 2024
Gut: Personal & Service
Cesia
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relation Management am 30. Apr. 2024
Hi Cesia,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
10/10 – Hervorragend
Catherine
Mit dem Partner gereist
27. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk staff was friendly, professional, and efficient. I booked a king suite with a hot tub in the room. Suite was much larger than anticipated. Very clean, new/updated fixtures and furniture, lots of though put into guest experience. I am very pleased.
Catherine
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 28. Apr. 2024
Hello Catherine,We are delighted to hear that you had a positive experience with our front desk staff and enjoyed your spacious and well-appointed king suite. Your satisfaction is our top priority, and we appreciate your feedback on the cleanliness and guest experience. Should you have any future inquiries or require assistance, please don't hesitate to reach out.
8/10 – Gut
SYLVIA
26. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will stay again
SYLVIA
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 28. Apr. 2024
Hello SYLVIA,We are glad to hear that you had a positive experience during your stay with us. We appreciate your feedback and look forward to welcoming you back in the future for another enjoyable stay.
6/10 – Okay
Victor
26. Apr. 2024
Gut: Personal & Service und Zustand der Unterkunft
Victor
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 28. Apr. 2024
Hello Victor,We regret to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay.
2/10 – Ungenügend
ShailendraSinh
24. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Not clean.
ShailendraSinh
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Relation Management am 24. Apr. 2024
Hi ShailendraSinh,Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short in this aspect during your stay. Your feedback is essential in helping us identify areas for improvement, and we will address this matter promptly with our housekeeping team to ensure that such issues are not repeated in the future. We value your patronage and hope to have the opportunity to restore your trust in our hotel during any future visits.
10/10 – Hervorragend
Salame
21. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good professional staff
Salame
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relation Management am 26. Apr. 2024
Hi Salame,Thank you for your positive feedback about our hotel's staff! We're delighted to hear that you had a great experience with our professional team members. Providing excellent service and hospitality is our priority, and we're glad that our staff made a positive impression on you during your stay. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!
10/10 – Hervorragend
Lacy
Mit der Familie gereist
19. Apr. 2024
Gut: Sauberkeit und Personal & Service
The rooms were nice and spacious also clean.
Lacy
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 20. Apr. 2024
Hello Lacy,We're delighted to hear you enjoyed the spacious and clean rooms during your stay. Your comfort and satisfaction are always our top priorities. Thank you for sharing your positive feedback with us!
6/10 – Okay
Jhanyce
18. Apr. 2024
Verbesserungswürdig: Zustand der Unterkunft
It’s good for the price but not somewhere I would stay long term! Maybe if you want a quickie stay nothing more than that. It could have been cleaned a lot more especially around & inside the property. They had bed frames and stuff outside the rooms & everything. Rooms definitely need more cleaning & mopping . There was hair everywhere however it’s was nice.
Jhanyce
Aufenthalt von 1 Nacht im April 2024
Antwort von Front desk am 18. Apr. 2024
we are going through renovation of the rooms. because of every day work and constant moving of furniture things were there. Thank you for staying with us.
8/10 – Gut
Christina
Mit der Familie gereist
16. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Area was safe and quiet
Christina
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relation Management am 17. Apr. 2024
Hi Christina,We're glad to hear that you found the area around our hotel safe and quiet during your stay! Providing a peaceful environment for our guests is important to us, and we're pleased that you had a positive experience in this regard. Thank you for your feedback, and we look forward to welcoming you back for another pleasant experience in the future!
2/10 – Ungenügend
Luis
Mit der Familie gereist
16. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I never stated here again they don't clean the room. The restroom its in a terrible condition the bath tube its old .the blankets really old .i stayed in this hotel for a week they cleaned once. I never stayed here again.
Luis
Aufenthalt von 6 Nächten im April 2024
Antwort von Guest Relation Management am 17. Apr. 2024
Hi Luis,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
10/10 – Hervorragend
Milagro
16. Apr. 2024
Gut: Sauberkeit und Ausstattung
It was ok
Milagro
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Relation Management am 16. Apr. 2024
Hi Milagro,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that overall, your experience was okay. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
6/10 – Okay
CINTHIA
Mit der Familie gereist
14. Apr. 2024
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Bed was comfortable, overall clean. Close to shopping center. We stayed on ground floor, walls were paper thin, you could hear EVERYTHING from next door rooms, stomps from the upper floor. Breakfast was basic to get your day started. If you are looking for one or two nights stay, this hotel is just ok.
CINTHIA
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relation Management am 16. Apr. 2024
Hi Cinthia,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found the bed comfortable and the overall cleanliness satisfactory. We also appreciate your positive comments about the hotel's proximity to the shopping center and the basic breakfast offerings. Your comfort is important to us, and we will look into ways to minimize noise disturbances for our guests in the future. We appreciate your patronage and hope to have the opportunity to welcome you back for another stay.
8/10 – Gut
Maria
14. Apr. 2024
Maria
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 4. Mai 2024
Hello Maria,We're glad to hear you had a pleasant stay with us! Should you have any feedback to share, please do not hesitate to contact us so we can address any concerns. We look forward to welcoming you back soon!
10/10 – Hervorragend
Carlos
12. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Carlos
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relation Management am 12. Apr. 2024
Hi Carlos,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
4/10 – Schlecht
Wilfredo
5. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wilfredo
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 9. Apr. 2024
Hello Wilfredo, We regret to hear that your experience did not meet expectations. We invite you to contact us directly to discuss any specific issues you encountered during your stay. Your comfort and satisfaction are our top priorities.
8/10 – Gut
ROMAN
Mit der Familie gereist
2. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is under renovation, they should make the beds every day
ROMAN
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relation Management am 3. Apr. 2024
Hi Roman,Thank you for bringing this to our attention. We will work to ensure that our housekeeping team pays extra attention to guest rooms, including making beds daily, to provide a more enjoyable stay experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
2/10 – Ungenügend
Destiney
1. Apr. 2024
Destiney
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Relation Management am 23. Apr. 2024
Hi Destiney,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
8/10 – Gut
Karina
Mit der Familie gereist
31. März 2024
Gut: Sauberkeit
🙂
Karina
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relation Management am 2. Apr. 2024
Hi Karina,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
8/10 – Gut
James, HIGHLAND, CA
Mit der Familie gereist
31. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Descent hotel for the money.
James
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 2. Apr. 2024
Hello James,We appreciate your feedback and are glad to hear you found value in your stay. Your comments help us strive for continued improvement. Thank you for choosing our hotel for your accommodations.
10/10 – Hervorragend
Srinivasan
Mit der Familie und kleinen Kindern gereist
30. März 2024
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Room was clean. More restaurants nearby. Decent complimentary breakfast. Overall nice experience.
Srinivasan
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 2. Apr. 2024
Hello Srinivasan,We're glad to hear you enjoyed the cleanliness of your room and our complimentary breakfast during your stay. It's great to know you appreciated the dining options available in our neighborhood. Should you have any further feedback or if there's anything we can assist with, please feel free to reach out to our management team directly.
6/10 – Okay
Lazaro
Mit der Familie gereist
30. März 2024
Average stay
Lazaro
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest Relation Management am 2. Apr. 2024
Hi Lazaro,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!
8/10 – Gut
Arianna Nichole, Poulsbo
Mit dem Partner gereist
25. März 2024
Gut: Personal & Service
Property was decent. Bed was hard and extremely uncomfortable. I only stayed 1 night and had to get another hotel for the remaining of my stay. Property had old furniture sitting around the grounds.
Arianna Nichole
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Relation Management am 26. März 2024
Hi Arianna,Thank you for your feedback regarding your recent stay at our hotel. Ensuring our guests' comfort and satisfaction is our top priority, and we regret that we fell short of meeting your expectations in this regard. We will address the issue with the bed to ensure that it meets the comfort standards expected by our guests. Additionally, we will review our groundskeeping procedures to ensure that any old furniture is promptly removed to maintain the aesthetics of the property. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
8/10 – Gut
Juan
Mit der Familie gereist
25. März 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Appears that they are under renovations during our stay there but will be a nice place once completed
Juan
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest Relation Management am 26. März 2024
Hi Juan,Thank you for your feedback regarding your recent stay at our hotel. We understand that renovations can sometimes disrupt the guest experience, and we appreciate your understanding and patience during this time. Rest assured, we are working diligently to complete the renovations as quickly as possible to provide an even better experience for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
6/10 – Okay
Samuel
23. März 2024
Samuel
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Manager am 14. Apr. 2024
Hello Samuel,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly so we can address any concerns you may have. We strive to provide all our guests with a pleasant stay.
4/10 – Schlecht
Margarita C
Mit der Familie gereist
22. März 2024
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The place was not too clean the towels very old, The staff people was good not excellent
Margarita C
Aufenthalt von 4 Nächten im März 2024
Antwort von Manager am 24. März 2024
Hello Margarita C,We appreciate your feedback regarding the cleanliness and staff service during your stay. Your comments will be shared with the team for further improvement. Thank you for taking the time to provide us with your valuable input.
8/10 – Gut
kit
22. März 2024
kit
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relation Management am 12. Apr. 2024
Hi Kit,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
6/10 – Okay
Nameet
21. März 2024
Gut: Personal & Service
—
Nameet
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relation Management am 22. März 2024
Hi Nameet,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!
10/10 – Hervorragend
Andrew, Long Beach
20. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Reasonable price, front desk is always polite and personable and room is exactly what I needed.
Andrew
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relation Management am 21. März 2024
Hi Andrew,We're thrilled to hear that you had a positive experience during your stay with us! Providing excellent service and comfortable accommodations at a reasonable price is our goal, and we're delighted that we could meet your needs. We truly appreciate your kind words about our front desk staff. We strive to provide friendly and personable service to all our guests, and it's wonderful to hear that we succeeded in making your stay enjoyable. We value your input and hope to have the pleasure of welcoming you back for another great stay in the future!
4/10 – Schlecht
Christina
19. März 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Christina
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Relation Management am 20. März 2024
Hi Christina,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
4/10 – Schlecht
Nelson
Mit einer Gruppe gereist
19. März 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room floor is so dusty including the window. The restroom is so dirty. Door knob in the restroom not working. Towels are now yellowish in color(needs to be teplaced). Restroom floor is also dusty. The Receptionist is not accommodating. In general… so awful😠
Nelson
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest Relation Management am 19. März 2024
Hi Nelson,Providing a clean and comfortable environment for our guests is our top priority, and it's disheartening to hear that we fell short of meeting your expectations in this regard. We take your feedback seriously, and we will address these issues with our housekeeping and maintenance teams immediately. Steps will be taken to ensure that all rooms are thoroughly cleaned and maintained to the highest standards. Additionally, we will inspect and repair any faulty fixtures, such as the door knob in the restroom. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
10/10 – Hervorragend
Ernesto
18. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ernesto
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Relation Management am 20. März 2024
Hi Ernesto,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
4/10 – Schlecht
John
18. März 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
John
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Relation Management am 19. März 2024
Hi John,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
10/10 – Hervorragend
Petra
Mit der Familie gereist
17. März 2024
Gut: Sauberkeit
Limited breakfast menu.
Petra
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 19. März 2024
Hello Petra,We appreciate your feedback and will share your comments with our team for future improvements. We hope you otherwise enjoyed your stay with us.
6/10 – Okay
KINES 6300
Mit der Familie gereist
15. März 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property was in a bad area. There was razor wire on the back parking lot. Also was told by security to not park in front as a result of theft from cars.
KINES 6300
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 17. März 2024
Hello KINES 6300,We appreciate your feedback regarding your recent stay. The safety and security of our guests is of the utmost importance to us, and we take all necessary precautions to ensure a secure environment. Thank you for bringing your concerns to our attention so that we can address them accordingly.
10/10 – Hervorragend
Bridgette
14. März 2024
Gut: Personal & Service und Zustand der Unterkunft
Bridgette
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 17. März 2024
Hello Bridgette,We are thrilled to hear that you had a wonderful stay at our hotel! We appreciate you choosing us for your accommodation needs and hope to welcome you back soon for another enjoyable experience.
4/10 – Schlecht
Julio Cesar
Mit einer Gruppe gereist
13. März 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
El personal de recepcion es muy amable, pero no hacen la limpieza diario, estuve 4 noches y solo una vez limpiaron el cuarto, te hacen un cargo de un depósito a tu tarjeta y no te lo regresan al salir, que tarda 5 días en reembolsarse, sigo esperando que me lo regresen.
Julio Cesar
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest Relation Management am 14. März 2024
Hi Julio,We appreciate your kind words about our reception staff, but we understand the importance of regular room cleaning during longer stays. We will address this issue with our housekeeping team to ensure that our cleaning procedures are properly followed. We also understand that prompt refund processing is essential, and we will investigate this matter further to ensure that it is processed in a timely manner. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
10/10 – Hervorragend
Andrew, Long Beach
Mit einer Gruppe gereist
9. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hard to find safe and clean hotels that have smoking rooms these days. This place always comes through and I don’t feel like I have to be around crime just to have a smoking room.
Andrew
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 9. März 2024
Hello Andrew,We're delighted to hear that you enjoyed your stay with us and found our smoking rooms to your liking. Your safety and comfort are our top priorities, and we strive to provide a clean environment for all our guests. We appreciate your positive feedback and look forward to welcoming you back in the future.
6/10 – Okay
Jessica
Mit dem Partner gereist
7. März 2024
Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Check in was easy, had to pay a 75USD deposit. After check out we won't see it for 3-5 business days according to the front desk. The room was OK but felt very outdated. The room had AC which was good, but there was some moldy spots in the corners of the tub and room felt humid compared to outdoors. Bathroom door was notably old, water pressure for shower and sink was poor. The water also took a few minutes to warm up. We also only got room cleaned on our 3rd night. I dropped a pillow on the ground, asked front desk for another pillow case and they didn't have any. The stay was functional but probably would not book again.
Jessica
Aufenthalt von 4 Nächten im März 2024
Antwort von Guest Relation Management am 8. März 2024
Hi Jessica,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is crucial, and I assure you that I will address these concerns with our housekeeping and maintenance teams to ensure that improvements are made. Additionally, we will take steps to ensure that extra amenities such as pillowcases are readily available for guests upon request. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
6/10 – Okay
Ying
7. März 2024
Ying
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relation Management am 12. März 2024
Hi Ying,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!