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Bewertungen von Embassy Suites Ontario Airport

3.5 out of 5
Embassy Suites Ontario Airport
3663 E Guasti Rd, Ontario, CA

Bewertungen

8.0

Sehr gut

532 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
195 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
102 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
86 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
86 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.2/10

Personal & Service

7.8/10

Ausstattung

8.2/10

Zustand der Unterkunft

8.2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Stephan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Juni 2022
Antwort von George G am 13. Juni 2022
Thank you so much for your feedback.

8/10 – Gut

Tijanna, Murrieta

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
The pool doesn't work
Aufenthalt von 1 Nacht im April 2024
Antwort von Viviana am 15. Mai 2024
Thank you for your feedback, Ms. Tucker. We are working hard to get our pool back to normal operations.

8/10 – Gut

susan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to airport with free shuttle. Courteous staff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Viviana am 15. Mai 2024
Thank you for the great feedback, Susan. We look forward to welcoming you back soon

10/10 – Hervorragend

Natasha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's was okay
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Viviana am 13. Mai 2024
Thank you for your great feedback, Natasha. We look forward to welcoming you back soon.

10/10 – Hervorragend

Ann

Mit der Familie gereist
Close to airport and has a shuttle to take you there. Shower head was old and rickety, iron worked but was damaged.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Viviana am 12. Mai 2024
Thank you for the great feedback, Ann! We apologize for the condition of the shower head and iron. We hope you'll give us a 2nd chance in the future.

10/10 – Hervorragend

Brianna

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy check in, amenities outstanding, very nice suite and comfortable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Viviana am 12. Mai 2024
Thank you for the great feedback, Brianna! We take pride in our suites and customer service. We look forward to welcoming you back soon!

10/10 – Hervorragend

Marlene

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful rooms and stead was friendly and helpful.
Aufenthalt von 1 Nacht im März 2024
Antwort von Viviana am 12. Mai 2024
Thank you for the great feedback, Marlene! We take pride in our cleanliness and customer service. We look forward to welcoming you back soon!

10/10 – Hervorragend

Lorena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Viviana am 12. Mai 2024
Thank you for the great feedback, Lorena! We look forward to welcoming you back soon!

6/10 – Okay

Tijanna, Murrieta

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
I have been at this location over a dozen times and lately It's been a problem with the pool and that is why we pick this location because of the indoor pool I called and they said it was working properly but we got there and it was not working
Aufenthalt von 1 Nacht im April 2024
Antwort von Viviana am 12. Mai 2024
Thank you for the great feedback, Tijanna. We apologize for not providing the experience you anticipated. We are working hard to get the pool area back to our standards.

10/10 – Hervorragend

Jose

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Viviana am 12. Mai 2024
Thank you for the great feedback, Jose! We look forward to welcoming you back soon!

4/10 – Schlecht

Barbara

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I stayed at this location before, and the staff was wonderful. My most recent stay was a disaster. I was told by a staff member I had to service my own room, after waiting for over 2 hours to get clean towels. I will make sure to tell all my family & friends to stay away from this property.
Aufenthalt von 2 Nächten im April 2024
Antwort von Viviana am 9. Apr. 2024
Thank you for your feedback, Barbara. Your comments will be shared with the management team to ensure this won't happen again. We hope you'll give us a second chance in the future.

6/10 – Okay

Vanessa

Aufenthalt von 2 Nächten im April 2024
Antwort von Viviana am 12. Mai 2024
Thank you for your feedback, Vanessa. We look forward to welcoming you back soon.

10/10 – Hervorragend

Pete

Geschäftlich gereist
Gut: Zustand der Unterkunft
Very clean and like new property
Aufenthalt von 5 Nächten im April 2024
Antwort von Viviana am 7. Apr. 2024
Thank you for the great feedback, Pete! I'll be sharing your kind words with the management ) We look forward to welcoming you back soon

10/10 – Hervorragend

Alicia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Viviana am 7. Apr. 2024
Thank you for the great feedback, Alicia! We look forward to welcoming you back soon!

10/10 – Hervorragend

Cassandra

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, well-appointed, and convenient airport hotel option. Very friendly, helpful staff!
Aufenthalt von 1 Nacht im März 2024
Antwort von Viviana am 6. Apr. 2024
Thank you for the great feedback, Cassandra! We look forward to welcoming you back soon!

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Viviana am 6. Apr. 2024
Thank you for the great feedback, Mary! We look forward to welcoming you back soon!

2/10 – Ungenügend

Tijanna, Murrieta

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our stay was a very poor experience outside of the staff . We went to the property the experience was horrific. We arrived early 2pm for check in and was asked to wait even after calling ahead for approval. After a 2 hour wait . Once we were given keys to the room they did not work . 3 trips to the front desk now 5pm hours wasted they provided my family with not just an unclean room but unsanitary. Fenkel matter in the toilet. Used towls on the floor and across the room. A dirt ring in the tub. Trash in the trash cans.. We were then given keys to another room that didn't work. Once in a clean room now 7pm ready to take a swim the keys wouldn't allow access to the pool or the fitness room. Finally in the pool area the pool was unacceptable with a shoe at the bottom of the pool and a used bandaide.floating. After leaving the pool once again the keys wouldn't work to get back into the room. The whole experience was unacceptable . Please contact me for any further information needed to complete a refund . 313 980 1198 Mrs Tucker.
Aufenthalt von 1 Nacht im März 2024
Antwort von Viviana am 23. März 2024
Thank you for your feedback, Ms. Tucker. We are very sorry to hear your stay did not go as planned. Management will reach out to you personally.

6/10 – Okay

Wendy, BEVERLY HILLS

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
My room was freezing and had no hot water to take a shower. They said the whole floor had the problem. They offered points but I’m not going to stay there again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Viviana am 23. März 2024
Thank you for your feedback, Wendy. We are so sorry to hear your stay did not go a planned. We hope you'll give us a second chance in the future.

10/10 – Hervorragend

Andres

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place nice complementary breakfast good variety.
Aufenthalt von 1 Nacht im März 2024
Antwort von Viviana am 7. März 2024
Thank you for the great feedback, Andres! We look forward to welcoming you back soon!

10/10 – Hervorragend

Judith

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent customer service. But the elevator was dirty. The floor in my room was really sticky and restroom counter dirty. Shampoo bottle empty and no Kleenex. Telephones in room not working. Had to call help desk to request wi-fi information as this was not provided not check-in.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Viviana am 7. März 2024
Thank you for your feedback, Judith. We apologize your stay didn't go as planned. We normally take pride in our cleanliness and hope you'll give us a second chance in the near future.

10/10 – Hervorragend

Judith

Geschäftlich gereist, Mit dem Partner gereist
Gut: Zustand der Unterkunft
Excellent customer service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Viviana am 7. März 2024
Thank you for the great feedback, Judith! We look forward to welcoming you back soon!

8/10 – Gut

Neician

Gut: Sauberkeit und Zustand der Unterkunft
Very close to the airport and nice size rooms. Rated lower due to the fire alarm going off in the middle of the night, having to evacuate in the cold until the power came back on. Had less than three hours of sleep before long work travel day. Not fun.
Aufenthalt von 1 Nacht im November 2023
Antwort von Viviana am 7. März 2024
Thank you for your feedback, Neician. We apologize your stay didn't go as planned and hope you'll give us a second chance in the future.

10/10 – Hervorragend

Sabrina

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was nice and very clean. Breakfast was really good.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Viviana am 7. März 2024
Thank you for the great feedback, Sabrina! We look forward to welcoming you back soon!

6/10 – Okay

Erin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Hotel is clean, room was clean. They had complimentary late checkout until 11:30 which was nice. Breakfast was good even though their website said breakfast starts at 7am on the weekend, it doesn't start until 7:30 and we had to leave by 7:15am so we didn't get to eat the first morning there. In the room, the batteries in one of the remotes were dead so we couldn't use the TV. Pool was not heated. When we went to use the shower, there was no shampoo or conditioner so we had to call downstairs to have them bring some. They did come up fast, but that should have been checked by housekeeping when they cleaned the room after the prior guest. Also I requested 4 towels and 4 wash cloths in the bathroom and 2 pillows for the sofa bed and there were only 2 wash cloths and 1 pillow in the room when we arrived, despite them responding to my requests prior to check in saying they would make sure I had the items requested in the room. Water pressure in the shower was not good but I have yet to find a hotel that has good water pressure in the shower. The ice machine on our floor was not working so I went to 2 more floors to try to get ice and none of those ice machines were working either. For the cost of this hotel, I expected better. I doubt we will be staying here again unless it happens to be the cheapest in the area.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Viviana am 24. Feb. 2024
Thank you for your feedback, Erin. I apologize for the experience you had and will be sharing your comments with department leaders. We hope you'll give us a second chance in the future.

10/10 – Hervorragend

Margarita

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was nice. Buffet need some fruits. Parking should have been free.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Viviana am 24. Feb. 2024
Thank you very much for your great review and feedback, Margarita! We will share your comments with our department leaders. Thank you for choosing Embassy Suites Ontario Airport

6/10 – Okay

eddie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Cleanliness could be better though the Hotel elevators were dirty and halls should be swept and cleaned by staff more often...
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Viviana am 24. Feb. 2024
Thank you for your feedback, Eddie. We apologize for the experience you had and hope you give us a second chance in the near future.

8/10 – Gut

Mardi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Small inconveniences
The rooms were good, however our ice machine didn’t work and I had to go to another floor to find one. Went to the pool but it was freezing cold I had expected it to be heated because it was an indoor pool. We were close to everything which was great. However coming home late after the show we went to there was no parking available due to an event that was happening in the property and we had to park on the street, we did ask to be refunded the parking fee due to this and they obliged. Food was good as expected.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Viviana am 24. Feb. 2024
Thank you for your feedback, Mardi. We sincerely apologize your stay did not go as expected and hope you give us a second chance in the near future.

10/10 – Hervorragend

Lisa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von George G am 29. Jan. 2024
Thank you so much for the outstanding rating, we appreciate your feedback and will be always looking forward to welcoming you back to Embassy Suites Ontario.

10/10 – Hervorragend

Carlos

Mit der Familie gereist
Gut: Personal & Service
They give us 2 free drinks per adult
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Viviana am 28. Jan. 2024
Thank you for the great rating, Carlos! We look forward to welcoming you back soon!

2/10 – Ungenügend

Roberto

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
My stay with my family was very bad. At the time of check-in, they wanted to charge me $15 for parking, something they never mentioned on their website, and I told them to clean me every day and they didn't. They did it, the bathroom didn't work, they kept throwing water out of the toilet all the time and we couldn’t rest, and the worst thing was when my wife went to the gym, and asked for towels at the front desk, they told her that if she works in the hotel, and they couldn't give her any, that's racism . We will never go back to that place again.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Viviana am 28. Jan. 2024
Thank you for your feedback, Roberto. I see that the parking fee was waived for you but it is on the hotel's website along with Expedia's website. We are sorry to hear you had a bad experience and hope you give us a second chance in the future.

10/10 – Hervorragend

kirk

Aufenthalt von 1 Nacht im Januar 2024
Antwort von George G am 29. Jan. 2024
Thank you so much for the outstanding rating, we appreciate your feedback and will be always looking forward to welcoming you back to Embassy Suites Ontario.

8/10 – Gut

Andrea

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Definitely will stay again!
The room was amazing and everything was fantastic - especially the rainfall shower head and the breakfast offerings. The only negative was that the pool heater and spa weren't working, so my son didn't really get to swim. Everything else was wonderful.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Viviana am 28. Jan. 2024
Thank you for your feedback, Andrea. We're sorry your stay fell short of your expectations and hope you'll give us a second chance in the future.

10/10 – Hervorragend

Jayson

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Viviana am 16. Feb. 2024
Thank you for your feedback, Jayson. We look forward to welcoming you back soon!

2/10 – Ungenügend

Sandra

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Viviana am 28. Jan. 2024
Sorry to hear your stay did not go as planned, Sandra. We hope you give us a second chance in the future.

10/10 – Hervorragend

Reuben

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We love Embassy Suites always have and this property was very good. Rooms are spacious and staff was nice.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Viviana am 28. Jan. 2024
Thank you for the great feedback, Reuben. We look forward to welcoming you back soon!

10/10 – Hervorragend

Anthony, San Clemente

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
South facing is quiet! Thanks
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Viviana am 28. Jan. 2024
Thank you for the great rating, Anthony. We look forward to welcoming you back soon!

10/10 – Hervorragend

ALAN, MILILANI

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Viviana am 28. Jan. 2024
Thank you for the great rating, Alan. We look forward to welcoming you back soon!

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Viviana am 28. Jan. 2024
Thank you for the great rating, John. We look forward to welcoming you back soon!

8/10 – Gut

Inas

Gut: Personal & Service und Komfort des Zimmers
Pretty good
The first room that was given to me smelled really bad and a dog was right next door. However, the front desk clerk was accommodating and changed my room. The tv stations were not that appealing, they should look into netflix or streaming apps.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Viviana am 28. Jan. 2024
Thank you for your feedback Inas. We hope you give us a second chance in the future.

10/10 – Hervorragend

Robert, Buckeye

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk staff was very helpful and professional. I will stay here when I'm back in California. University of Redlands Alumni...
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Viviana am 9. Dez. 2023
Thank you for the great feedback, Robert! We look forward to your return!

10/10 – Hervorragend

Virginia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Viviana am 9. Dez. 2023
Thank you for your feedback, Virginia! We look forward to welcoming you back soon!

4/10 – Schlecht

Daniel

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Like the fact that it was clean but the toilet got plugged and there was no hand soap but there was a little bar soap and not enough towels and when we asked for towels and call downstairs the girl at the front desk said they couldn't bring them just a little bit disappointing and when we went downstairs for breakfast I was coming to my wife we should go eat upstairs in the room and some lady walking around said oh you can take your food upstairs you have to eat here so we looked at each other and said screw it or just check out early and go eat somewhere else that was a bit disappointing not sure why after that comment my wife got a little bit upset like if we were little kids so we checked out early I went to go eat somewhere else......
Aufenthalt von 1 Nacht im November 2023
Antwort von Viviana am 4. Dez. 2023
We're sorry your experience fell short. Our department leaders will be informed and we hope you'll give us a second chance in the future.

10/10 – Hervorragend

Soni

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bar service was great, spacious room, good water pressure for a nice hot shower!
Aufenthalt von 2 Nächten im November 2023
Antwort von Viviana am 4. Dez. 2023
Thank you for the great feedback, Soni. We look forward to welcoming you back soon.

8/10 – Gut

Scott

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Breakfast was good and staff working and cleaning were awesome. Frustrating that ice machine on my floor didn’t work, either did machine on floor above so had to go 2 floors up to get ice.
Aufenthalt von 2 Nächten im November 2023
Antwort von Viviana am 22. Nov. 2023
Thank you for your feedback, Scott. We apologize for the inconvenience and hope you give us a second chance in the future.

10/10 – Hervorragend

James

Gut: Sauberkeit
Aufenthalt von 1 Nacht im November 2023
Antwort von Viviana am 22. Nov. 2023
Thank you for your great feedback, James! We look forward to welcoming you back.

10/10 – Hervorragend

Norma, Amarillo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly service
Aufenthalt von 2 Nächten im November 2023
Antwort von Viviana am 22. Nov. 2023
Thank you for your great feedback, Norma! We look forward to welcoming you back.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Viviana am 18. Nov. 2023
Thank you for your review.

10/10 – Hervorragend

JoAnne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was well appointed and comfortable.
Aufenthalt von 1 Nacht im November 2023
Antwort von Viviana am 18. Nov. 2023
Thank you for your great feedback, JoAnne! We look forward to welcoming you back in the near future.

8/10 – Gut

ANGEL

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No coffee
Aufenthalt von 1 Nacht im November 2023
Antwort von Viviana am 18. Nov. 2023
Thank you for your feedback, Angel. We apologize you did not have coffee. We hope you give us a second chance in the future.

8/10 – Gut

Jay

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay at ES, although the breakfast was mediocre at best. Also late check out is now $25/hr, which is a non-starter. Other than that we enjoyed our stay. Nice flat screens in two rooms. Nice view of the mountains from the 6th floor. Bathrooms are spacious and clean. Ontario Mills mall is 6 min away. All good.
Aufenthalt von 2 Nächten im November 2023
Antwort von Viviana am 14. Nov. 2023
Thank you for your feedback, Jay. We look forward to welcoming you back in the near future