Extérieur

Avis sur Hilton Checkers Los Angeles

4 out of 5
Hilton Checkers Los Angeles
535 South Grand Avenue, Los Angeles, CA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 430 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 264 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 137 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 94 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 76 avis sur 1001." "

8,4/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Dominic

Séjour de 2 nuits en octobre 2021

8/10 Bien

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019
Réponse de Tory le 21 sept. 2019
Thank you for taking a moment to rate your experience. We look forward to welcoming you back in the near future

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Personnel mal aimable surtout à la réception Le client dérange!! On vous propose de garer votre voiture dans ke parking. Coût 47$ par jour. Alors que lorsque vous la garez vous même c’est 12$!! Cherchez l’erreur
Séjour de 2 nuits en mai 2019

8/10 Bien

SANDRA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel situé dans le downtown
Hôtel situé dans le downtown, il est donc éloigné d'Hollywood et de Beverly Hills. Le soir est calme et rien à faire en soirée dans les alentours. Dans le quartier, on a la tristesse de voir beaucoup d'indigents, cela fait un choc. L'hôtel est correct, la literie confortable. Le parking de l'hôtel est hors de prix 42 $ par jour. Optez plutôt pour le parking de Pershing square à 3 minutes à pieds où cela vous coûtera 16 $. Le wifi est payant 15 $ par jour.
Séjour de 2 nuits en octobre 2017

6/10 Satisfaisant

Nicolas

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Hotel en bon état mais quelques quiproquos avec le personnel. Le wifi en chambre est en supplément mais il est inclus depuis le hall, une connexion depuis le hall m'avait été facturé 10$ sans me demander mon accord, après négociation, l'hôtel a annulé la transaction. Attention au frais du parking, l’hôtel nous a annoncé un parking à 25$ et arrivé la c'était 35 ! Après explication à la réception, l'hôtel ne dispose pas de son propre parking et n'a pas la main sur les prix pratiqués. Belle et grande chambre toutefois, quelques moutons sous le lit.
Séjour de 6 nuits en août 2017

8/10 Bien

Danielle, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel situé au centre pratique pour visite à pied
Très belle façade et intérieur confortable et personnel agréable

10/10 Excellent

Luis

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Andreas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to LA Metro Rail station. Good for solo travellers.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Andreas, We are thrilled to read you found Hilton Checkers Los Angeles conveniently located near the LA Metro Rail station. We value providing ease of access for solo travelers. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay soon!Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Adrian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Secluded safe and close to a lot of things
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Adrian, We are delighted to read you enjoyed the convenient location of Hilton Checkers Los Angeles. Providing a safe and accessible environment for our guests is our priority. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay soon.Best Regards,Althea AbdallahGeneral Manager

6/10 Satisfaisant

Peter, Birmingham

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Peter, Thank you for staying with us and for sharing your comments. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope you are already planning another visit our way. Thank you again for your feedback!Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

ANA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the room, very clean. Great location
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 mai 2024
Dear ANA, We are thrilled to read that you loved your room at Hilton Checkers Los Angeles and found it to be clean and comfortable. Our prime location adds to the overall experience, providing convenience and accessibility to nearby attractions. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay.Best Regards,Althea AbdallahGeneral Manager

8/10 Bien

LaTanya

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The overall stay was great Clean and up to date rooms. Could use a bigger TV. Front desk staff were quick to help with some billing errors and explaining all adjustments. If you are a Hilton Honors member, you get $25 daily to use for dining and gift shop which came in handy for beverages and evening snacks. Overall, my daughter and I enjoyed our birthday week stay.
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 7 mai 2024
Dear LaTanya, We are thrilled to read that you and your daughter enjoyed your birthday week stay at Hilton Checkers Los Angeles. Our team strives to provide clean, up-to-date rooms and excellent service. We are glad you found the Hilton Honors member perks useful and hope to welcome you back for another memorable stay soon.Best Regards,Althea AbdallahGeneral Manager

2/10 Horrible

Daniel

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We and another family stayed there and our credit card was compromised never again will stay there
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 mai 2024
Dear Daniel, Thank you for sharing your experience. We are truly sorry to read about the issue related to the card you and another family are having. We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We completely understand the frustration you must have experienced. Thank you for bringing this to our attention. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Best Regards,Althea AbdallahGeneral Manager

8/10 Bien

Kaleb

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 19 mai 2024
Dear Kaleb, Thank you for choosing Hilton Checkers Los Angeles and for your kind review. We are thrilled we met your expectations for a fantastic stay. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best Regards,Althea AbdallahGeneral Manager

6/10 Satisfaisant

Morgan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 28 avr. 2024
Dear Morgan, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best Regards,Althea AbdallahGeneral Manager

8/10 Bien

Steven

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 17 mai 2024
Dear Steven, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Hilton Checkers Los Angeles. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We are delighted you included us in your travel plans and hope you will be back to see us again soon.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff. Didn’t like wi-fi set up
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Dear Julie, We are delighted to read that you found our staff friendly during your stay at Hilton Checkers Los Angeles. We appreciate your positive feedback. We apologize for any inconvenience with the Wi-Fi setup and will work to improve this aspect for a better experience in the future. Thank you again for your review. We hope to see you soon.Best Regards,Althea AbdallahGeneral Manager

4/10 Médiocre

Arturo

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Arturo, Thank you for rating your recent stay at our hotel. We strive to ensure an exceptional experience for each guest. Therefore, we are disappointed to know that we fell short on this visit. Please accept our apologies for any disappointment caused. We are wholly committed to regaining your trust and hope for the opportunity to welcome you back for an improved stay in the future.Best Regards,Althea AbdallahGeneral Manager

8/10 Bien

KAZUYA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
周辺の施設にいいレストランはないですが、ホテルはこじんまりしていながらも清潔さがあります。
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 31 mars 2024
Dear KAZUYA, We appreciate your feedback regarding Hilton Checkers Los Angeles. While we understand the dining options nearby may not have met your expectations, we are thrilled you found our hotel clean and inviting. Our commitment to cleanliness and guest comfort is paramount. We hope you enjoyed your overall stay with us and look forward to welcoming you back soon.Best Regards,Althea AbdallahGeneral Manager

2/10 Horrible

Sirikorn

Voyage en groupe, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didn’t stay
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear Sirikorn, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Rodrigo

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was great
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 19 mars 2024
Dear Rodrigo, Thank you for sharing your comments. We are pleased to read how much you enjoyed your stay. Everything we do is aimed at making our guests feel right at home. We appreciate you choosing Hilton Checkers Los Angeles during your time in the area. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Althea AbdallahGeneral Manager

8/10 Bien

Alex A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Exceptional clean and and safe.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 19 mars 2024
Dear Alex A, We're delighted by your review! A clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and we would be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay here at Hilton Checkers Los Angeles.Best Regards,Althea AbdallahGeneral Manager

2/10 Horrible

KAZUKI

Voyage en famille
Les points faibles : Personnel et service
Booked a double with a queen bed. The hotel says they don't have a room due to circumstances. I complained, but I was given another room that was the same. Very disappointing.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Kazuki, Thank you for sharing your feedback. We apologize that the requested room type was unavailable and regret any frustration and inconvenience caused. We do everything possible to honor requests. However, we are very grateful for your patience and hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

christina, Las Vegas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this place
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 17 mars 2024
Dear Christina, It was a pleasure to read your fantastic review of the Hilton Checkers Los Angeles. We strive to provide our guests with outstanding hospitality, and your compliments encourage us all. Thank you again for your review. We hope to see you soon! Best Regards,Althea AbdallahGeneral Manager

8/10 Bien

Jagdev

Séjour de 2 nuits en mars 2024
Réponse de General Manager le 4 avr. 2024
Dear Jagdev, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Checkers Los Angeles; we hope to see you again soon. Best Regards,Althea AbdallahGeneral Manager

8/10 Bien

Daniel, Kingwood

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Some water in the room would be nice. We liked the terrace.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 12 mars 2024
Dear Daniel, It is wonderful to read how much you enjoyed your stay at Hilton Checkers Los Angeles. We are pleased that you appreciate our amazing views from the terrace. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Phillip, Stockton

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 12 mars 2024
Dear Phillip, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Checkers Los Angeles. We look forward to your return and wish you all the best with your future travels.Best Regards,Althea AbdallahGeneral Manager

6/10 Satisfaisant

Rosa

Voyage en famille
Les points forts : Propreté et personnel et service
The room was well kept, bathroom was a decent size. The room was a bit small, the mini fridge did not work and no microwave. There was quite a bit of noise but that’s to be expected in that location.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 11 mars 2024
Dear Rosa, We appreciate your positive feedback regarding the well-kept room and spacious bathroom. We regret any inconvenience caused by the room size and its amenities. Your understanding of noise levels in a bustling location is valued. We strive to provide a comfortable stay and hope to welcome you back for an improved experience in the future.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

LEIGH

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice rooms. Staff were great and helpful. In a good location for getting around.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 10 mars 2024
Dear LEIGH, Thank you for staying with us at Hilton Checkers Los Angeles and posting your kind remarks. We appreciate you highlighting our relaxing rooms and the seamless service provided by our devoted staff members. We're also glad our convenient location was beneficial for your travels around the city. We loved hosting you and hope to welcome you back for another satisfying stay soon!Best Regards,Althea AbdallahGeneral Manager

8/10 Bien

Mario

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 29 mars 2024
Dear Mario, Thank you for choosing Hilton Checkers Los Angeles. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Althea AbdallahGeneral Manager

6/10 Satisfaisant

Jessica

Les points forts : Propreté et personnel et service
The Valet and Front Desk staff were incredibly nice, they took complete care of us. The reason for the average rating is because of all the fees that were charged for each day we stayed. The nightly rate for the actual room itself was around $150/night, but after a 3 night stay we ultimately were charged $1000 after all of the fees, taxes and parking. I wouldnt say it was worth it to stay there for that much money.
Séjour de 3 nuits en février 2024
Réponse de General Manager le 6 mars 2024
Dear Jessica, Thank you for choosing us and for taking the time to evaluate your stay. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks about our staff. We always want our guests to enjoy our great location, hospitality, and accommodations, so we are disappointed that your visit did not meet some of your expectations. We value our guests' feedback, and we thank you for taking the time to share yours. We hope you will return and give us another opportunity to confirm why we are consistently a preferred choice for the area. Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Efrén de Jesús, Puebla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El centro de los Ángeles con mucho homeless. No conocía honestamente pero debe haber otros lugares mejores para hospedarse.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 1 mars 2024
Dear Efrén de Jesús, Thank you for choosing Hilton Checkers Los Angeles for your stay. We appreciate your feedback about the downtown area. While we understand your concerns, we're pleased you selected our hotel. Our team is dedicated to providing a positive experience, and we hope the overall comfort and service at our property made your stay enjoyable. We value your patronage and look forward to welcoming you back.Best Regards,Althea AbdallahGeneral Manager

8/10 Bien

Marco

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de General Manager le 27 févr. 2024
Dear Marco, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Checkers Los Angeles, and we hope to see you again soon. Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Cecilia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excelente servicio, limpio y personal muy amable
Séjour de 3 nuits en février 2024
Réponse de General Manager le 23 févr. 2024
Dear Cecilia, Thank you for choosing Hilton Checkers Los Angeles and taking the time to share your experience. We are thrilled that our staff helped make your stay memorable. We also believe we have the best team in town and work hard daily to deliver outstanding service. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. It was a true pleasure to have you as our guest, and we hope to see you again.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Myca Love

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Easy walk to local shops and restaurants. The hop on/hop off bus stop is steps from the entrance. Rooms were nice, service was great!
Séjour de 3 nuits en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Myca Love, We're delighted to hear that you enjoyed your stay at Hilton Checkers Los Angeles! It's fantastic to know that our convenient location, comfortable rooms, and excellent service contributed to a positive experience. Thank you for your kind words, and we hope to welcome you back soon for another memorable stay!Best Regards,Althea AbdallahGeneral Manager

8/10 Bien

Takashi

Séjour de 1 nuit en février 2024
Réponse de General Manager le 21 mars 2024
Dear Takashi, Thank you for choosing to stay with us and leaving your rating. We're delighted you had a great experience at Hilton Checkers Los Angeles. We look forward to welcoming you back on your next visit.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Marcos

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en février 2024
Réponse de General Manager le 13 févr. 2024
Dear Marcos, Thank you for the kind review of Hilton Checkers Los Angeles! We're delighted to have provided you with a satisfying visit and are pleased to see that you appreciated our immaculate accommodations. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Jennifer

Séjour de 1 nuit en février 2024
Réponse de General Manager le 21 mars 2024
Dear Jennifer, We are happy you had a lovely stay at Hilton Checkers Los Angeles! Thank you for sharing your rating with us. We look forward to hosting you again soon for an even more incredible experience.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Nyna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the staff and the amazing woman that checked me in. Great room. ONLY downfall or “negative” is the parking situation.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 11 févr. 2024
Dear Nyna, We're delighted to learn that you had a great experience with us at Hilton Checkers Los Angeles. Thank you for acknowledging our devoted staff members and relaxing rooms. However, we apologize for any displeasure caused by our parking service. We strive to provide a premium and seamless valet service for guest convenience and satisfaction, and we regret failing to meet your expectations. Your feedback is valuable to us, and we'll explore ways to enhance our guest experience moving forward. Thank you for choosing us, and we hope to have the opportunity to welcome you back for another excellent stay in the future!Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Brenda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The valets were very helpful and friendly. The breakfast and meals at the restaurant were excellent. I appreciate the safety feature in the elevator with the need to swipe room key before it would ascend
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 8 févr. 2024
Dear Brenda, We're delighted to learn that you had a wonderful experience with us at Hilton Checkers Los Angeles! It's fantastic to see that our devoted staff members made your visit exceptional and that the delicious meals at our restaurant added to your enjoyment. Further, we are pleased that you appreciated the added safety feature in the elevator, highlighting our commitment to ensuring a secure and comfortable stay for all our guests. We can't wait to have the pleasure of welcoming you back for another exceptional stay!Best Regards,Althea AbdallahGeneral Manager

2/10 Horrible

Charlena

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SMH
Heater did not work and maintenance couldn’t fix it. Instead of moving me to a different room they gave me a portable heater. Room did not smell fresh, bed was hard as a rock but the pillows were soft. Out of all the Hiltons I been to this one was the worse including the lying staff name Ruth.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 6 févr. 2024
Dear Charlena, We sincerely apologize for the issues you experienced during your recent stay. It's disheartening to read about the issues with the heater and room condition. Please rest assured that we take your feedback seriously, and we'll review these concerns with our maintenance team to ensure a more pleasing accommodation for future guests. Further, we are very sorry for your disappointing encounter with one of our team members. Your observations are much appreciated as we continually strive to enhance the guest experience, and your insights are invaluable in this process. We appreciate your loyalty to the and hope you'll consider giving us another opportunity to exceed your expectations on your next visit to the area.Best Regards,Althea AbdallahGeneral Manager

4/10 Médiocre

Chaiwat

Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 2 févr. 2024
Dear Chaiwat, Thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have an outstanding visit, and we regret this was not your experience. We hope you will revisit so we can have the opportunity to show you a much-improved experience.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Timothy, Warranwood

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2024
Réponse de General Manager le 19 janv. 2024
Dear Timothy, Thank you for the fabulous review. We are thrilled we met your expectations for a fantastic experience at Hilton Checkers Los Angeles. We hope to have the pleasure of doing so again on your next visit to Los Angeles.Best Regards,Althea AbdallahGeneral Manager

8/10 Bien

Tania

Voyage en famille
Great location. Clean but ‘tiered’ in some areas. Inconsistency with staff. Some fantastic others not so much. Very quiet which was great and lots of dinning options. More a hotel aimed for business guests. For example, limited room service (only dinner), limited facilities / amenities etc. would stay again but maybe not for as many days.
Séjour de 8 nuits en janvier 2024
Réponse de General Manager le 19 janv. 2024
Dear Tania, Thank you for choosing Hilton Checkers Los Angeles. We appreciate your kind feedback on our convenient location and immaculate environment. It's a pleasure to read that you enjoyed the quiet ambiance and dining options. Further, we appreciate your input regarding our staff. Providing excellent hospitality is our goal, and your review guides our continued efforts for improvement. We look forward to welcoming you back in the future for another satisfying visit.Best Regards,Althea AbdallahGeneral Manager

8/10 Bien

Lee

Les points forts : Propreté, personnel et service, confort de la chambre
Close to Disney Hall
We selected Checkers Hotel because it is within walking distance to Disney Hall and MOCA, not knowing it’s a rather steep climb. But we made it. We found the room comfortable and quiet. The furnishings are pretty tired; perhaps not Hilton standard. The staff was friendly, from the valet through check in. We didn’t have much other interaction as we were there only one night. The $51 parking fee and the $25 hotel charge for whatever it was for were not covered in Hotels dot com, at least not that I saw. But everything worked out just fine. In keeping with the motto “The more you pay, the less you get,” we might have had parking and breakfast included in the price but would have had to stay way out of center city. All in all, it’s a nice little hotel and I’d recommend it.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 18 janv. 2024
Dear Lee, Thank you for choosing Hilton Checkers Los Angeles for your stay and for taking the time to share your experience. We're pleased to see that our location was convenient for your visit. It is also a pleasure to read your kind feedback on room comfort and our friendly staff. We do apologize for any inconvenience regarding the lack of clear information about the mentioned fees. Your input is valued as we continuously strive to enhance the guest experience. Your recommendation is much appreciated, and we hope to welcome you back soon for another comfortable stay.Best Regards,Althea AbdallahGeneral Manager

2/10 Horrible

Armando

Les points faibles : Confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 16 janv. 2024
Dear Armando, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

Martin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
LA downtown
not sure if because I didn't book directly they charged me an additional $25 that was use it or lost besides destination fee. At the front desk advised that I would be charged either way.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 15 janv. 2024
Dear Martin, Thank you for choosing Hilton Checkers Los Angeles. We appreciate your feedback and apologize for any confusion regarding the destination fee. We charged our destination fee so our guests could enjoy the resort amenities. Your insights are essential, and we hope the overall experience was enjoyable. We look forward to welcoming you back for another positive stay.Best Regards,Althea AbdallahGeneral Manager

8/10 Bien

SAKURAI

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
4日間ステイしました。スタッフはフレンドリーで部屋も清潔でした、部屋のコーヒはとてもおいしかったです。残念なのは、コーヒ用の紙コップの補充や、コーヒーの補充がされていなかったことです。それ以外は良かったです。
Séjour de 4 nuits en décembre 2023
Réponse de General Manager le 9 janv. 2024
Dear SAKURAI, Thank you for choosing Hilton Checkers Los Angeles. We're pleased to learn that you had a great stay and enjoyed our exceptional hospitality, immaculate accommodations, and delicious coffee. Your feedback about the paper cups and coffee replenishment is noted, and we appreciate your understanding. We will consider your suggestion for future enhancements. We look forward to the opportunity to welcome you back for another positive experience.Best Regards,Althea AbdallahGeneral Manager

2/10 Horrible

Afidal

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The shower don’t have air fun most electric socket loss and unsafe for kids
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 6 janv. 2024
Dear Afidal, We sincerely apologize for the troubles you experienced during your stay. Your feedback is valuable, and we regret any inconvenience caused by the shower and electrical outlets. Rest assured, we are addressing these issues promptly to enhance safety and convenience for our guests. We are committed to improving our services and hope you will allow us the opportunity to provide you with a more enjoyable and comfortable experience in the future.Best Regards,Althea AbdallahGeneral Manager

10/10 Excellent

James

Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 6 janv. 2024
Dear James, It is a delight to know you enjoyed everything about your time at Hilton Checkers Los Angeles and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Best Regards,Althea AbdallahGeneral Manager