Dear Jan-Patrick,Thank you for your feedback regarding your recent stay with us. We're glad to hear that you found our lobby and entrance beautiful; however, we apologize that the rooms did not meet your expectations. We understand the importance of providing modern and comfortable accommodations for our guests, and we appreciate your input regarding the need for modernization.Please know that we take guest feedback seriously, and we will share your comments with our management team for further review. Our goal is to continuously improve the guest experience, and your feedback helps us to identify areas where we can make enhancements.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you for choosing to stay with us.Best Regards,

Dear Jacqueline,We sincerely apologize for any confusion regarding your breakfast experience. It appears there might have been a miscommunication, as your booking did not include breakfast. We regret any inconvenience this may have caused. Your feedback is valuable, and we will address your concern regarding the food quality with our food and beverage team to ensure a smoother experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything specific you'd like to discuss further, please feel free to reach out. Thank you for bringing this to our attention. Safe travels.

Thank you for taking the time to leave your review! We're glad to hear you had a great stay with us. If you ever want to provide more details about your experience, please feel free to share.

Dear Marcus,Thank you so much for taking the time to leave us a perfect rating! We're delighted to see that you had a wonderful experience during your stay. If you ever have specific feedback or suggestions you'd like to share, please feel free to reach out. We appreciate your support and look forward to welcoming you back soon!

Dear Werner ,Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the not too distant future.

Good afternoon, Mike! Thank you for taking the time to leave a review with our property. We love to see you enjoyed your recent stay with us! Our housekeepers work diligently to make sure our guests have as clean of a room as possible! I will pass on your comments to our food and beverage team as it sounds like it wasn't as great of an experience as it was on the rooms side of your stay. Regardless, we hope to see you the next time you visit Los Angeles! Safe Travels!

Good afternoon, Silvan!Thank you for taking the time to leave a review with our property! I'm glad to hear you enjoyed your stay!Safe Travels,

Good evening, Kevin!Thank you for taking the time to leave a review with our property. I would also like to apologize for the issues you described during your stay. I will be making sure to share your review with our hotel management, including our Director of Housekeeping, for their review and further investigation. I would like to apologize for any inconvenience this may have caused you during your stay.Safe travels,

Hello Matthias! We're very thankful you took the time to leave a review with our property! I would like to apologize if you were unsatisfied with the prices of our parking. We're glad you enjoyed the room and lobby aspects of your stay!

Dear Amanda,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will be reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

Dear Hugo,Thank you for choosing to stay at the Hilton Los Angeles Airport and for taking the time to share your feedback with us.We appreciate your comments regarding our convenient location and reliable airport shuttle service. It's wonderful to hear that these aspects of your stay met your expectations and contributed to a positive experience.We also appreciate your feedback regarding the condition of the carpet in the room. Please know that we take cleanliness and the overall appearance of our hotel seriously, and we will share your comments with our team as we continue to assess opportunities for improvement.Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back for another comfortable stay in the future.Warm regards,

Dear Lakisha,We sincerely apologize for any inconvenience caused by the overcharge for parking. We understand how frustrating this situation can be, and we're sorry for the oversight. Rest assured; our front desk team acted promptly to refund the erroneous charge to your card. If you require any further assistance or have any additional concerns, please don't hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Best Regards,

Dear Teresa,We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay with us. It's truly disheartening to learn about the issues you encountered, and we understand the frustration caused by the initial room odor and the subsequent hot water problem.Your comfort is our priority, and we regret that we were unable to provide you with a seamless experience. We apologize for any miscommunication regarding the hot water situation, and we assure you that this matter will be addressed with our team to ensure better coordination and communication in the future.Regarding the compensation offered, we understand your concerns. We will review our policies to ensure that appropriate measures are taken to address such inconveniences effectively. We value your loyalty as a Hilton Honors member, and we hope you will consider giving us another opportunity to provide you with the exceptional service and experience you deserve.Warm regards,