Bar (in der Unterkunft)

Bewertungen von InterContinental Los Angeles Downtown, an IHG Hotel

4.5 out of 5
InterContinental Los Angeles Downtown, an IHG Hotel
900 Wilshire Blvd, Los Angeles, CA

Bewertungen

8.8

Hervorragend

1669 von insgesamt 2447 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
349 von insgesamt 2447 Gästebewertungen haben eine Bewertung von 8 - Gut" "
190 von insgesamt 2447 Gästebewertungen haben eine Bewertung von 6 - Okay" "
122 von insgesamt 2447 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
117 von insgesamt 2447 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.2/10

Sauberkeit

9.0/10

Personal & Service

8.8/10

Ausstattung

9.2/10

Zustand der Unterkunft

9.0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Ersach

Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Customer Service am 15. Jan. 2024
Thank you for the excellent rating, Ersach!Our goal is to go above and beyond to ensure our guests have a memorable experience at InterContinental Los Angeles Downtown, an IHG Hotel! We look forward to hosting you again soon.Matthias KaiserHotel Manager

6/10 – Okay

AADARSH

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
The staff is super nice, welcoming and accommodating. The Hotel itself is okayish. It looks more beautiful in pictures and the rooms are definitely not worth the price. The entrance and the lobby is very fancy but that’s it. The rooms are very basic, old fashioned and need a bit of renovation. Getting to the rooms is a bit inconvenient as whatever or wherever one has to go, one has to get to the lobby on 70th floor and then change the elevator to the next destination. Overall experience was fine but the hotel was not upto my expectations.
Aufenthalt von 3 Nächten im August 2023
Antwort von Customer Service am 30. Aug. 2023
It's encouraging to hear you appreciated the warm welcome and accommodations provided by our team members. However, we're disappointed that certain elements of the hotel did not meet your expectations. Our team strives to provide a worthwhile and distinct experience, and we regret to hear that aspects of our design and room layout did not cater to your preference. Your feedback about the elevator usage and overall ease of navigating around the building is valuable, and we appreciate your input. We are constantly seeking ways to improve, and your perspective aids in shaping that progress. We hope to have the opportunity to elevate your next stay with us.

6/10 – Okay

Markus

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
- Personal am Empfang teilweise unfreundlich/ wenig serviceorientiert großzügiger Poolbereich
Aufenthalt von 3 Nächten im April 2023
Antwort von Joel C. am 3. Mai 2023
Greetings, Markus.We are deeply disturbed to hear that your stay was not to your expectations. Our hotel truly aims to provide a unique experience. We appreciate your feedback and we will relay this information to our team for better training opportunities.We hope to get another opportunity to welcoming you back in the near future!

10/10 – Hervorragend

Roman

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Alles Top
Aufenthalt von 2 Nächten im Februar 2023
Antwort von David Cho am 14. Feb. 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 – Hervorragend

MICHAEL, Glattbach

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
top
Aufenthalt von 4 Nächten im August 2022

10/10 – Hervorragend

Masoud

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr gut
Aufenthalt von 2 Nächten im August 2022

10/10 – Hervorragend

Cornelia

Aufenthalt von 2 Nächten im August 2022

10/10 – Hervorragend

Gun

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2022

10/10 – Hervorragend

Marcin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
War alles super
Aufenthalt von 2 Nächten im April 2022

10/10 – Hervorragend

Marcin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr freundliches personal. Sauberes zimmer kein problem mit verlangerung
Aufenthalt von 2 Nächten im April 2022

8/10 – Gut

Claudia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles Hotel in einer besonderen Lage
Das Hotel ist sehr gut. Was doch sehr stört ist die Lage Downtown. Das Problem LA's mit den Wohnungslosen, liegt wort wörtlich vor dem Hotel auf der Strasse. Wir fühlten uns Abends unsicher.
Aufenthalt von 5 Nächten im März 2022

10/10 – Hervorragend

Daniel

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean room, large and well equipped gym, expensive restaurants, but overall a great stay
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Charles

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 3. Mai 2024
Charles, it's great to hear you had a satisfying experience at InterContinental Los Angeles Downtown, an IHG Hotel. We're grateful for your rating and trust you enjoyed your time with us. We're looking forward to your next visit.Matthias KaiserHotel Manager

10/10 – Hervorragend

rolando

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great view. Polite staff.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 2. Mai 2024
Rolando, thank you for your glowing feedback. We're thrilled you enjoyed the amazing vistas at InterContinental Los Angeles Downtown and found our team members courteous and professional. We hope to have the pleasure of welcoming you back soon.Matthias KaiserHotel Manager

8/10 – Gut

Robeon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved it. I would’ve given it 5 stars if the amenities were good and available.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 2. Mai 2024
Robeon, we're delighted to learn that you had such an enjoyable experience at the InterContinental Los Angeles Downtown, an IHG Hotel. We're sorry that the amenities didn't entirely live up to your expectations and we are prioritizing improvements in this area. We hope to have the opportunity to welcome you back for a complete five-star experience!Matthias KaiserHotel Manager

10/10 – Hervorragend

Ariel

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Chantel at the Front Desk was very kind, even offered to take pictures of us in the night-sky. Great hotel, would highly recommend.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 1. Mai 2024
Ariel, much appreciated for the wonderful feedback regarding your recent visit to the InterContinental Los Angeles Downtown. We're thrilled hearing about the kindness exhibited by Chantel and the extra effort she made to enhance your experience. We take pride in our team members going the extra mile for our guests. Your recommendation means a lot to us. Looking forward to your next visit.Matthias KaiserHotel Manager

10/10 – Hervorragend

Kianoosh, Cincinnati

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel. Downtown LA is not safe.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 1. Mai 2024
Kianoosh, it's great to hear you enjoyed your stay at the InterContinental Los Angeles Downtown, an IHG Hotel. We acknowledge your concerns regarding the surroundings. Our hotel prides itself in offering secure accommodations and facilities to ensure guest peace of mind. We look forward to hosting you again and providing a fantastic experience.Matthias KaiserHotel Manager

10/10 – Hervorragend

Jamie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Views
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 1. Mai 2024
Jamie, thank you for your succinct, positive review. At InterContinental Los Angeles Downtown, we're thrilled you enjoyed the magnificent views our property has to offer. We look forward to creating more memorable experiences for you in the future.Matthias KaiserHotel Manager

10/10 – Hervorragend

Stephanie, Brooklyn Park

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I love this place
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 1. Mai 2024
Stephanie, thanks for sharing your love for the InterContinental Los Angeles Downtown. It's wonderful to know you enjoyed your experience and we look forward to serving you again in the future.Matthias KaiserHotel Manager

10/10 – Hervorragend

Melvin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 30. Apr. 2024
Melvin, it's wonderful to see your 5-star rating of the InterContinental Los Angeles Downtown, an IHG Hotel. We're thrilled you had a great experience with us and we look forward to welcoming you back in the future!Matthias KaiserHotel Manager

10/10 – Hervorragend

TAKEAKI

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 30. Apr. 2024
Takeaki, thank you for choosing InterContinental Los Angeles Downtown, an IHG Hotel for your stay. We're delighted that you had a wonderful experience. Your positive feedback truly inspires us. We're eager to welcome you back in the future.Matthias KaiserHotel Manager

10/10 – Hervorragend

Jay

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 29. Apr. 2024
Jay, it's wonderful to see that your stay at the InterContinental Los Angeles Downtown, an IHG Hotel, left a strong impression. We're glad we could provide a satisfying visit. We look forward to welcoming you back in the future!Matthias KaiserHotel Manager

10/10 – Hervorragend

Faure

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 28. Apr. 2024
Faure, it's fantastic to know you had a wonderful experience at InterContinental Los Angeles Downtown, an IHG Hotel. We thank you for choosing us and taking the time to rate us on Expedia. We look forward to welcoming you back in the future.Matthias KaiserHotel Manager

10/10 – Hervorragend

Ronald

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything
Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Service am 27. Apr. 2024
Ronald, it's fantastic to know that you appreciated every aspect of your stay at the InterContinental Los Angeles Downtown. We hope to have the opportunity to welcome you back for another superb experience soon.Matthias KaiserHotel Manager

10/10 – Hervorragend

Juliocesar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was the highlight. Would definitely stay again.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 25. Apr. 2024
Juliocesar, it's heartwarming to learn that our dedicated team members played a significant role in your positive stay at the InterContinental Los Angeles Downtown, an IHG Hotel. It's our mission to provide a delightful experience, and it's wonderful to hear that we hit the mark. Looking forward to having you back for another memorable stay!Matthias KaiserHotel Manager

10/10 – Hervorragend

Juan Francisco

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
👍
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 25. Apr. 2024
Juan, it's fantastic to hear that you had a great experience at the InterContinental Los Angeles Downtown. We're thrilled you've given us the thumbs up! We can't wait to offer you another memorable stay in the future.Matthias KaiserHotel Manager

10/10 – Hervorragend

Benedictus

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We always stay here whenever we go to LA and definitely will come back in the future. Thank you
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 23. Apr. 2024
Benedictus, it's heartwarming to know you always choose InterContinental Los Angeles Downtown during your travels to LA. We deeply appreciate your loyalty and are thrilled to hear that you will be returning. We are looking forward to your next visit.Matthias KaiserHotel Manager

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful Hotel
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 24. Apr. 2024
Robert, thank you for choosing InterContinental Los Angeles Downtown, an IHG Hotel. We're elated to hear your positive remarks about our aesthetic appeal. We hope to have the pleasure of hosting you again in the future.Matthias KaiserHotel Manager

10/10 – Hervorragend

Victor

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 24. Apr. 2024
Victor, it brings the entire team at InterContinental Los Angeles Downtown, an IHG Hotel immense joy to see your glowing score. Thank you for taking the time to rate us. We look forward to welcoming you back in the near future!Matthias KaiserHotel Manager

10/10 – Hervorragend

Alesia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place is amazing. Yes it is pricey but in my opinion it is well worth the price. The valet staff is always on top of it when it came to parking and retrieving my car.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 22. Apr. 2024
Alesia, thank you for sharing your wonderful experience with us. We're delighted to know that you found the InterContinental Los Angeles Downtown to be amazing. Your comments about our valet team members' impressive service particularly warmed our hearts. We strive to ensure our guests feel that the value they receive is well worth the price. We look forward to welcoming you back in the future.Matthias KaiserHotel Manager

8/10 – Gut

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 24. Apr. 2024
Jennifer, thank you for staying with us at InterContinental Los Angeles Downtown, an IHG Hotel. It's great to see you had a good experience. Your feedback contributes to our continuous effort to enhance our services and guest experience. We look forward to your next visit.Matthias KaiserHotel Manager

10/10 – Hervorragend

MARIA JIMENA

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Muy bien ubicada
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 22. Apr. 2024
Thank you for the 5/5 rating, Maria!It's excellent you enjoyed your time at InterContinental Los Angeles Downtown, an IHG Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Matthias KaiserHotel Manager

10/10 – Hervorragend

Brittani

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Its such a beautiful property. The staff was really nice and that for me, is what makes a hotel. Aside from cleanliness and comfort. Will definitely return!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 21. Apr. 2024
Brittani, thank you for your glowing feedback on your stay at InterContinental Los Angeles Downtown, an IHG Hotel. We are thrilled to hear you appreciated the beauty of our property and that our team members' attentiveness helped make your experience even better. Cleanliness and comfort are indeed critical, and we're glad to have hit the mark. We're looking forward to welcoming you back!Matthias KaiserHotel Manager

10/10 – Hervorragend

samuel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
good view
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 21. Apr. 2024
Thanks for the perfect rating, Samuel!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at InterContinental Los Angeles Downtown, an IHG Hotel.Have a wonderful day!Matthias KaiserHotel Manager

10/10 – Hervorragend

Manuel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience best hotel to stay In
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 18. Apr. 2024
Manuel, thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at InterContinental Los Angeles Downtown. It's a delight to know we're your top choice for accommodation. We're looking forward to welcoming you back in the future!Matthias KaiserHotel Manager

10/10 – Hervorragend

Somtochukwu

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Daily resort fee and not having option of parking yourself rather than valet. But overall was good.
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 26. Apr. 2024
Somtochukwu, we're delighted to hear that you generally found your stay at InterContinental Los Angeles Downtown satisfying. We appreciate your remarks on parking and resort fees, as we're constantly improving to accommodate guest preferences better. We hope that the overall enjoyment of your stay makes us your choice of accommodation on your next trip to Los Angeles.Matthias KaiserHotel Manager

2/10 – Ungenügend

Douglas

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Not what you expect. Staff are rude. Area is unsafe . Dirty when checked in. We had hair and soap everywhere in the bath
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 18. Apr. 2024
Douglas, it's disheartening to read about your less-than-satisfactory experience. It's highly unusual for guests to find their accommodation unsanitary, as we uphold rigorous cleanliness standards. Acknowledging the comments you made regarding interactions with our colleagues, it raises concern as we strive to offer courteous and engaging service. Safety is a priority for us and we appreciate your insights about the surrounding environment. We value your feedback and assure you that your voiced concerns will be reflected upon for improvements.Matthias KaiserHotel Manager

10/10 – Hervorragend

Micah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 18. Apr. 2024
Micah, it's great to see your 5-star rating for the InterContinental Los Angeles Downtown! Our team is thrilled to know you had a wonderful stay. We look forward to welcoming you back for another remarkable experience!Matthias KaiserHotel Manager

10/10 – Hervorragend

Lana

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotek
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 17. Apr. 2024
Lana, it's wonderful to hear that you had an excellent experience at the InterContinental Los Angeles Downtown, an IHG Hotel. We strive to create memorable stays for our guests and it seems we've achieved that for your visit. Thank you for choosing us, and we look forward to welcoming you back in the future.Matthias KaiserHotel Manager

10/10 – Hervorragend

Marlicia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The nicest hotel I’ve stayed in! Everyone was exceptionally nice, informative , made you feel safe!
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 17. Apr. 2024
Marlicia, your kind words are very much appreciated. We're delighted to hear that you had a wonderful stay at the InterContinental Los Angeles Downtown. Your recognition of our team's exceptional service and commitment to guest safety really stands out. Thank you for choosing us and we hope to welcome you back again for another memorable stay.Matthias KaiserHotel Manager

8/10 – Gut

Taiwani

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Customer service was amazing
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 16. Apr. 2024
Taiwani, it's wonderful to hear how much you appreciated the exceptional service at InterContinental Los Angeles Downtown, an IHG Hotel. Our team members strive to provide an exceptional experience for our guests. We hope to have the pleasure of welcoming you back in the near future.Matthias KaiserHotel Manager

10/10 – Hervorragend

Georges

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 17. Apr. 2024
Georges, thank you for choosing the InterContinental Los Angeles Downtown, an IHG Hotel. We're thrilled that your stay was enjoyable. It's always fantastic to know that guests leave with positive impressions. We can't wait to welcome you back for another delightful experience.Matthias KaiserHotel Manager

10/10 – Hervorragend

Juanita

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel and excellent customer service!
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 15. Apr. 2024
Juanita, thank you for sharing your wonderful experience at the InterContinental Los Angeles Downtown, an IHG Hotel. Your compliments on our architecture and top-notch customer service are deeply appreciated. We look forward to welcoming you back for another stellar stay in the future.Matthias KaiserHotel Manager

10/10 – Hervorragend

Lannie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 15. Apr. 2024
Lannie, it's great to know you enjoyed your stay at the InterContinental Los Angeles Downtown, an IHG Hotel. Your high rating speaks volumes about your experience, and we appreciate it very much. We're excited to welcome you back for more memorable times in the future!Matthias KaiserHotel Manager

10/10 – Hervorragend

Rosie

Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

susan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location
Aufenthalt von 7 Nächten im März 2024
Antwort von Customer Service am 15. Apr. 2024
Thank you for leaving us this wonderful review, Susan!We're thrilled your time at InterContinental Los Angeles Downtown, an IHG Hotel was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience!Matthias KaiserHotel Manager

10/10 – Hervorragend

Ching

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 15. Apr. 2024
Ching, it's great to learn that your stay at the InterContinental Los Angeles Downtown was satisfactory. We aim to provide a memorable experience for all our guests. We look forward to welcoming you back in the future. Safe travels!Matthias KaiserHotel Manager

8/10 – Gut

Michael

Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 14. Apr. 2024
We appreciate you sharing this positive rating, Michael!The comfort of our guests is important to us so we can't wait to see you back again at InterContinental Los Angeles Downtown, an IHG Hotel. We want to share an even more enjoyable experience with you next time.Matthias KaiserHotel Manager

10/10 – Hervorragend

Ricardo

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 1. Mai 2024
Ricardo, we're thrilled to note your 5-star rating for InterContinental Los Angeles Downtown. Thank you for taking the time to rate your stay, and we hope to welcome you back in the future.Matthias KaiserHotel Manager

6/10 – Okay

Masahiro

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
家族で3泊しました。 70階がロビーで、外出の際も部屋に戻る際も 一旦70階を経由する必要があるのがとても面倒でした。 ホテルもお部屋も綺麗でした。 水は言わないと冷蔵庫に補充されなかったのと 夜にお湯が欲しかったのにないと言われて フロントに掛け合ってようやく部屋までもってきてくれました。45分以上かかりました。 個人的にはインターコンチでこの対応はないと思いました。 またシャワーのボディソープのボトルが3日間空っぽでした。アメニティの入れ物も初日は空でした。 外観は素敵なのに、サービスが伴っていないと思います。いいホテルで期待値が高いからこそ、サービスの残念な点がとても目立ちました。 立地は大変良くおいしいレストランやカフェなども楽しめました。
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 8. Apr. 2024
マサヒロ様、詳細なご意見をありがとうございます。ご滞在中にご不便をおかけしたとのこと、残念に思います。当ホテルは、お客様に快適なご滞在をお届けできるよう努めておりますが、アメニティや対応時間に関して改善の余地があることは明らかです。ご指摘いただいた点はすべてメモさせていただき、今後のお客様のご滞在をより良いものにいたします。当ホテルの魅力的な外観と、上品な施設に囲まれた立地がお客様のご期待に沿えたことを嬉しく思います。お客様の以前のご経験を改善するための別の機会を心待ちにしております。Matthias KaiserHotel Manager