I chose this place because I wanted to explore Echo Park and the location seemed like a great way to do so.
Two days before my stay, I got an email with my room # and code to unlock it.
The first night of my stay, I'm tired. I've just driven 2 hours from San Diego. I have 2 heavy suitcases. It takes 30 minutes just to find street parking (there is no parking onsite). I lug my 2 suitcases several blocks to the hotel, which is hard to find especially at 9pm!
I type in the keycode to the building. I lug my 2 suitcases up 2 flights of stairs. I type in the code to my room, only to find that there's a couple already OCCUPYING MY ROOM.
After talking to the couple, it looked like there was indeed overlap. That's pretty awful that TWO separate parties have the same room code?!
Because this is not a traditional hotel, there is no front desk. I frantically leave a message, text the hotel number, and email them. Only 15 minutes later do I get a call back. They have no idea what happened, but they give me a room code for the room next door. That room works, and for all of 5 minutes, I believe that the crisis is averted.
Nope.
I get a call 5 minutes later saying that there are indeed no rooms for me that night. At this point, it's past 10pm. I'm still VERY exhausted. I end up choosing to go w/ a very different hotel for the entire stay, because I'd had enough.
They refunded & comped me for my first day, but the whole experience felt so impersonal and left a bad taste in my mouth.