I am sorry that we did not meet your expectations for your stay with us. I have informed both my Head of Housekeeping as well as my maintenance staff to investigate the issues that you raised with the fourth floor.We would love the chance to offer you a better guest experience if you are in the area again in the future.Don StokesGM Comfort Inn and Suites Shelbyville

Hi there John,Thank you so much for taking the time to leave us such a great review. On behalf of all of my staff and myself, I am so pleased that we could make your stay with us so enjoyable and I'm so glad that you got to try the great restaurant next door during your stay.We look forward to welcoming you back again very soon!

Hello there Darrell,Thanks for taking the time to leave us a review.I apologize that we put you in a room that you did not feel secure in. The room in question is only supposed to be used as a very last resort when we are sold out, which was the case during your stay. I can assure you that we are working to get the door to this room replaced so that it will once again offer our guests the safety they expect.Please accept my apologies for the inconvenience you experienced during your stay.

Thank you for taking the time to leave us your feedback. Unfortunately, since you didn't mention anything specific , I don't know how to address any issues you might have had.Please feel free to reach out to me directly if you would like to discuss your stay with us.

Hello there Darrell,Thank you so much for taking the time to leave us your feedback about your recent stay at our property. I am very sorry that we were not able to offer you the great customer service and quality that you were expecting.I am not exactly sure what the issue may have been that was unsatisfactory during your stay, but I would love the chance to speak with you directly about it so that we can try to find a solution. Please feel free to reach out to me directly at the property at any time if you would like to do so.

Thank you so much for taking the time to give our property such a great review! I'm so happy that you enjoyed your stay with us and on behalf of myself and my staff, I hope we can welcome you back to the hotel again very soon!

Hi there Rebecca!Thanks so much for taking the time to leave us your feedback about your recent stay at our property. As a GM, it is always a pleasure to hear that a guest enjoyed their stay with us and went out of their way to leave us a great review. I can promise you that I will share this with all of my staff.We hope you will come and stay with us again very soon!

I am very sorry that there was an issue with the cleanliness of your room. I can assure you that I will speak with the appropriate housekeeper to address this issue.I am not sure exactly what issue you are referring to with our hot breakfast bar? We always have the items you mentioned as well as either scrambled eggs/egg patties and sausage every day. Furthermore, on the weekends we also offer biscuits and gravy along with the other hot items on the breakfast bar.

I am very sorry that there was an issue with the cleanliness of the room during your stay. I can assure you that both myself as well as my Head of Housekeeping have spoken with the housekeepers who cleaned your room during your stay so this issue should not happen in the future.

Thanks so much for taking the time to leave a review of our property. It looks like you enjoyed your stay with us. We appreciate your business and I hope you will come see us again very soon.

Thank you for taking the time to leave us your feedback about your recent stay with us. We appreciate hearing from our guests and always try to use their feedback to improve the guest experience at the property.I hope you will come visit us again very soon.

Our property only requires a security deposit for guests that either book with a pre-paid 3rd party reservation or anyone who presents an id at check in that shows an address within a 75-mile radius of the property. This is done because 3rd party reservations are paid for with a pre-paid virtual card that will only cover the exact amount of the room/tax for your stay. It does not cover any possible damages, etc. to the room. So, per the owners of the property, we require the front desk to authorize a personal cc for the amount of our smoking damage fee at check in. When a guest checks out, this authorization is automatically released and processes back onto the guest credit card. Those funds are available for the guest to use again between 5-7 business days after check out. I hope this helps explain the deposit policy for our hotel more clearly.

Thank you so much for the great review. I am so happy that my staff and I were able to provide you with such a great experience.We hope to see you again at the property very soon!

Thank you so much for your great review of our property.We hope to be able to welcome you back again very soon.

Thank you so much for taking the time to leave us your feedback about your recent visit to our property in Shelbyville. It is always a pleasure to hear that my staff and I were able to offer our guests a great stay. I am very proud of my front desk staff and all the effort they put in to make each guest feel welcome and well taken care of. I will absolutely pass along your kind remarks to all of them.We would love to welcome you back to our property again very soon.

Thank you for the kind remarks about my front desk staff. I really do feel like the do their very best to offer all of our guests a warm and friendly stay with us. I always make sure to pass along any guest reviews that highlight their great customer service, so they realize that their hard work is being appreciated.I hope we can welcome you back to the hotel again very soon.

Thank you for taking the time to leave our property such a great review. It is always such a pleasure as a GM to hear that my staff has taken such good care of our guests and left such a great impression on them. I will be sure to pass along your kind remarks to them so that they are aware that our guests appreciate all their hard work.We would love to see you back at the property again very soon.

Thank you so much for taking the time to leave us your feedback about your stay at our property. It is always a pleasure to hear that our guests enjoyed their stay with us and took the time to let us know.I am very proud of both my staff and the renovations that we have recently completed at the property. I really do feel like we are able to stand out and give our guests a great room at a reasonable price.We would love to see you again at the property very soon.

Thanks for taking the time to leave us your feedback about your recent stay. I'm so glad that you enjoyed your stay and I agree with you that the Cattleman's Steakhouse next door is absolutely worth a visit to anyone coming to Shelbyville.We hope you will come see us again very soon.

I am so glad to hear that you had a great experience with us. I am very proud of all of my staff from the front desk, to breakfast and housekeeping. They all do a great job of showing our guests that we value and appreciate their business. I can assure you that I will let them know about your kind remarks.We hope you will stop in to see us again if you are in need of accommodations in the area in the future.

I appreciate your kind comments about both my staff and the cleanliness of the hotel. We try our best to offer all of our guests a great stay and I feel like we hit the mark in your case. Thank you so much for your business. We really appreciate all our guests and we would love to welcome you back to the property again very soon.

Thanks for taking a minute to leave us your feedback about your recent stay at our property in Shelbyville. I am so happy that you had such a great experience and I am pleased that you made the effort to let us know that you enjoyed things so much.On behalf of myself and all of my staff, thank you for your business. We appreciate your choosing our property and we hope to see you again very soon.

Thank you so much for taking a moment to leave us your feedback about your recent stay at our property in Shelbyville. It is always a pleasure to hear that our guests had a great experience at our property and, judging by your review, it seems like we were able to achieve that goal.I hope we can welcome you back again very soon.

Thank you for taking the time to leave a review of your recent stay with us. It seems like everything went ok for you. Is there anything in particular we could have done to make your stay more enjoyable? If so, I would love to hear your feedback.

Thank you so much for leaving such a great review of our property. I will make sure that all of my staff sees your comments.On behalf of all of us here at the property, we hope you will come visit us again very soon.

Thank you for your feedback about your stay at our property. It looks like you had an ok experience with us. I would love to know anything specific we might have been able to do to make your stay even better.We hope you will come see us again and we will work hard to try to earn a 10/10 for your next stay.

Thank you for your feedback about your stay with us. We appreciate your business and we hope you will come see us again very soon.

Hello there David,Thank you so much for taking the time to leave us a review of your recent stay with us. I am so glad that you found your room clean and quiet and that we were able to offer you a great stay with us.I sincerely hope to see you again in the future if you are in the area.

Hello there,I would like to take this chance to reach out to you and apologize for the issue that you had with housekeeping during your stay with us. I can assure you that we take every one of these issues very seriously and I will be looking into this further to try to find out what went wrong with your room. Nevertheless, this is never an acceptable situation and I did want to make sure that you knew that I am aware of it and also taking the appropriate proactive steps to prevent it happening in the future.Once again, I would like to offer my sincere apologies that we did not live up to your expectations at the property.

Hello there Melinda,Thank you so much for the great review. I am sorry that we are not able to accommodate you next year at the current time, but I would strongly encourage you to keep checking on availability as it may very well change that far into the future.We appreciate your kind review so much and I can assure you that I will make sure my staff knows how much you enjoyed your stay with us.

Hello there Thomas,I am very sorry that you did not enjoy your stay at our property. I can assure you that I have brought up both the housekeeping and maintenance issues that you mentioned to the property staff and we will make sure that the appropriate actions are taken to prevent these issues from occuring in the future. I realize this does not change how your experience at our property, but I did want to reach out and apologize to you directly.

Hello there,As I mentioned when we spoke about the booking issue at the hotel, we are sorry that we had to change your room because of a plumbing issue. Unfortunately, these things can happen in the everyday running of a property. We do our very best to accommodate our guests when these issues arise and we did offer you another room with 2 beds which matched your reservation. I also apologized to you directly when we spoke and explained to you that we are unable to compensate a 3d party reservation like yours because it was prepaid through another booking agency independent of the hotel and we were charging a virtual card for your room and taxes. Any further compensation would have to be initiated with the 3rd party agency that you booked your reservation through.Once again, I am very sorry that you were unhappy with your stay, however, I disagree that we did not try to accommodate your booking in the best way that we were able to under the circumstances.

Hi there Richard!Thanks so much for the top marks you gave our property. We are also pleased to hear that our guests had such a great stay with us.We hope you will come see us again very soon if you are in the area again.

Hello there Nancy,Thank you so much for taking the time to leave a review of your stay with us. It is always a pleasure to hear that our guests enjoyed their experience at the property and I'm glad you were able to have a quiet and restful stay.We hope you will come see us again very soon.