Property has high end finishes and is pretty. However, when we arrived it was not cleaned well (hair balls on floor, feet turn black if you walk barefoot, pink mold in shower, etc), the towels were not stocked, the dryer had wet towels and linens in it. The listing had a lot of inaccuracies (no desk, deadbolt, sq footage, etc) and the elevator to the suite floor was broken so we had to use an alternate elevator that takes you to another floor that is under construction - not a great experience and then you have to take half a flight of stairs to the correct floor. The hallway to the unit was very low lite making it difficult to see the keypad to unlock the door. The unit needed repairs like the freezer door handle was broken on one side, the bathroom sink faucet handle was very loose, another was hitting the wall, etc.) There are many more things, but you get the idea - it didn't meet our expectations.
I spoke with the owner who is very responsive. She had additional linens dropped off and a maintenance worker there the next day. She offered to send someone to clean but that would be another day we would have to rearrange our plans as I didn't want someone in the room with our belongings if we weren't there, so I declined. The owner is going to address everything so hopefully all of these things will be corrected for the next set of guests.