2/10
Vrbo said I could check in at 3 when I arrived at 3;30 the beds were not ready! When I contacted Kerry she said I couldn’t check until 4. Sent her a snapshot of the Vrbo listing. She asked me to come back at 4. When I arrived back at 4:30 everything was finished. As I was sitting on the couch two gentleman showed to fix the broken shower heads. They were told the house was empty. I sent Kerry a message and she acted like it was no big deal. They fixed the issue and left. I noticed that they had left their tools in the bathroom and it made me feel uncomfortable so I left the property. I contacted Vrbo and told them what happened and they tried to get a hold of Kerry but she would not respond. After several calls with Vrbo they refused to refund my money. They also felt that I overreacted to strangers coming to fix the property after I arrived. I would not stay at any property owned by Kerry !
Lisa R.
Aufenthalt von 2 Nächten im April 2025