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Bewertungen von Mandarin Oriental Palace, Luzern

5 out of 5
Mandarin Oriental Palace, Luzern
Haldenstr. 10, Luzern, LU

Bewertungen

9.4

Aussergewöhnlich

19 von insgesamt 23 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
2 von insgesamt 23 Gästebewertungen haben eine Bewertung von 8 - Gut" "
1 von insgesamt 23 Gästebewertungen haben eine Bewertung von 6 - Okay" "
0 von insgesamt 23 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 23 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

10/10

Sauberkeit

9.8/10

Personal & Service

9.6/10

Ausstattung

10/10

Zustand der Unterkunft

9.8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Xin

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location, service and staff hospitality
Antwort von Christian Wildhaber am 1. Mai 2024
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 – Hervorragend

Evelin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Experiência fantástica
Uma experiência maravilhosa! Ficamos encantados com este hotel. Nós definitivamente voltaremos. Hospitalidade incomparável, excelente recepção, serviço e cuidado de todos os funcionários, especialmente do Concierge Tiago Oliveira que nos encantou com sua dedicação, gentileza, generosidade e atenção! O quarto muito confortável. O restaurante é lindo, delicioso café da manhã, limpeza e decoração impecáveis!
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Christian Wildhaber am 14. Feb. 2024
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the fantastic rating on Expedia. We are delighted to hear that you were able to enjoy a nice time with us and hope that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 – Hervorragend

Natalia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Dezember 2023

10/10 – Hervorragend

Juan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is one of the best hotels we have stayed. Our room was awesome!! Every detail !!! Everything is thought to give you a wonderful confort. People at hotel are very nice all around, at the lobby, the restaurant, room service, etc. Everybody is looking how make you feel like never before. We have special appreciation for Catherine at from desk, well she was very kind with us since the arrival; during our stay was always worried about our needs and at our departure concern in every detail!! This hotel spoils guests!! After been there you don't want to stay in any other place.
Aufenthalt von 2 Nächten im November 2023
Antwort von Christian Wildhaber am 15. Dez. 2023
Dear Guest,Thank you for your recent visit at Mandarin Oriental Palace, Luzern.I am delighted to learn that you had an excellent visit and enjoyed the exceptional service from our team and all the wonderful amenities the hotel has to offer.We strive to make every stay memorable and I am delighted you had an amazing experience.Thank you again for your kind feedback and we look forward to welcoming you on your next visit.Yours sincerely,Christian WildhaberGeneral Manager

10/10 – Hervorragend

Rory

Aufenthalt von 2 Nächten im November 2023
Antwort von Christian Wildhaber am 15. Dez. 2023
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 – Hervorragend

Ana Paula

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Voltaria
Hotel lindo, localização perfeita, quarto muito confortável, cama maravilhosa
Aufenthalt von 2 Nächten im November 2023
Antwort von Christian Wildhaber am 13. Nov. 2023
Dear Ana Paula,Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Hotels.com. We are delighted to hear that you were able to enjoy a nice time with us and hope that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 – Hervorragend

Marlena

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von Christian Wildhaber am 13. Nov. 2023
Dear Marlena,Thank you very much for your recent stay at Mandarin Oriental Palace, Luzern and for your amazing review. The team and I are delighted that you chose our place for your Lucerne trip and we are very pleased to hear that you enjoyed it at the fullest. We are already looking forward to welcoming you back for your next stay and send our best regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 – Hervorragend

ZHIYAN

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Christian Wildhaber am 9. Okt. 2023
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Hotels.com. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

6/10 – Okay

MOHAMMAD

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Over all better than avarage
Aufenthalt von 2 Nächten im September 2023
Antwort von Christian Wildhaber am 6. Okt. 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We hope to welcome you back to our hotel very soon.Sincerely,Christian WildhaberGeneral Manager

10/10 – Hervorragend

Purevdash

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2023
Antwort von Christian Wildhaber am 6. Okt. 2023
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Hotels.com. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 – Hervorragend

NORE ALDEIN

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing
Aufenthalt von 2 Nächten im August 2023
Antwort von Christian Wildhaber am 24. Aug. 2023
Dear Mr. Nore Aldein,Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We are delighted to read that you were able to enjoy a nice time with us and hope that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

2/10 – Ungenügend

Eugene

Aufenthalt von 4 Nächten im August 2023

10/10 – Hervorragend

Josefina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente en todo sin duda volveremos a elegirlo
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Christian Wildhaber am 17. Aug. 2023
Dear Josefina,Thank you for your recent visit at Mandarin Oriental Palace, Luzern.It was a great pleasure to welcome you to our place and we are delighted to learn that you are pleased with the service extended by my colleagues. My colleagues and I will strive to enhance our legendary standards and services for your next visit to be another memorable experience.Once again, thank you for your kind feedback and we look forward to welcoming you back to Mandarin Oriental Palace, Luzern.Yours sincerely,Christian WildhaberGeneral Manager

10/10 – Hervorragend

Angela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
One of my favorite hotels I’ve ever stayed. The location is sensational! The staff are friendly and quick to help. We had breakfast and dinner at the hotel restaurants and both experiences were superb. The room was clean and had everything one would need while traveling. I can’t wait to go back and stay again!
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Christian Wildhaber am 17. Aug. 2023
Dear Angela,Thank you for your recent visit at Mandarin Oriental Palace, Luzern.I am delighted to learn that you had an excellent visit and enjoyed the exceptional service from our team and all the wonderful amenities the hotel has to offer.We strive to make every stay memorable and I am delighted you had an amazing experience.Thank you again for your kind feedback and we look forward to welcoming you on your next visit.Yours sincerely,Christian WildhaberGeneral Manager

10/10 – Hervorragend

Wilson

Aufenthalt von 3 Nächten im Juli 2023
Antwort von Christian Wildhaber am 14. Juli 2023
Dear Guest, Thank you very much for your visit at Mandarin Oriental Palace, Luzern and the fantastic rating on Expedia. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 – Hervorragend

Nathan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful property with amazing views. The staff certainly make the stay extra special.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Christian Wildhaber am 28. Juni 2023
Dear Nathan,Thank you for your recent visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We are delighted to hear that you were able to enjoy a nice time with us and hope that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

8/10 – Gut

hans-christian bodker

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2023
Antwort von Christian Wildhaber am 25. Mai 2023
Sehr geehrter Herr BodkerVielen Dank für Ihren Besuch im Mandarin Oriental Palace, Luzern und die positive Bewertung auf Expedia. Wir hoffen, dass Sie eine schöne Zeit bei uns geniessen konnten und wir Sie bald wieder bei uns begrüssen dürfen. Herzliche Grüsse vom VierwaldstätterseeChristian WildhaberGeneral Manager

10/10 – Hervorragend

Yuriy

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Все сподобалось. Персонал, чистота, ресторан, готель після реновації.
Aufenthalt von 1 Nacht im April 2023
Antwort von Christian Wildhaber am 25. Apr. 2023
Dear Guest, Thank you for your recent visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We are delighted to hear that you enjoyed a nice time with us and we hope we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

8/10 – Gut

Rodrigo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Christian Wildhaber am 28. Feb. 2023
Dear Guest, Thank you for your recent visit at Mandarin Oriental Palace, Luzern and the positive rating. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 – Hervorragend

Paul

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Christian Wildhaber am 9. Feb. 2023
Sehr geehrter Gast Herzlichen Dank für Ihren Besuch bei uns im Mandarin Oriental Palace, Luzern und Ihre damit verbundene Rückmeldung. Ihre positive Bewertung freut uns sehr und gerne haben wir diese mit dem gesamten Team geteilt. Feedbacks wie Ihre sind unsere Motivation, täglich unser Bestes zu geben und unseren Gästen ein einzigartiges Erlebnis zu bieten. Wir freuen uns, Sie bald wieder als unseren Gast begrüssen zu dürfen und verbleiben in der Zwischenzeit mit besten Grüssen Christian Wildhaber General Manager

10/10 – Hervorragend

Pudur, Santa Clara

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The facility and service is excellent. The buffet did not include Hot Oatmeal, though buffet includes excellent European Bakery delicacies when asked for it i was told it will be offered for extra charge which is not consistent with other hospitality
Aufenthalt von 2 Nächten im November 2022
Antwort von Christian Wildhaber am 29. Nov. 2022
Dear Guest,Warmest regards from Mandarin Oriental Palace, Luzern.Thank you very much for your recent visit and for taking the time to share your feedback with us.Your input is highly valued, as this is the only way we can constantly improve ourselves in order to offer our guests an excellent service experience, which is what we stand for with our name. I would like to thank you again for your openness and valuable feedback and would be pleased to welcome you again soon. Best regards,Christian Wildhaber General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Increíblemente bien
Aufenthalt von 3 Nächten im November 2022
Antwort von Christian Wildhaber am 23. Nov. 2022
Dear Guest, Warmest regards from Mandarin Oriental Palace, Luzern. Thank you so much for your amazing review, we are delighted to read about your positive overall feedback and already look forward to welcoming you back to our gem soon.Best regards, Christian Wildhaber General Manager

10/10 – Hervorragend

WONSUK

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
깨끗하고 편리한시설에 환상적인 호수뷰, 친철한서비스까지 유럽 어느호텔보다 최고였어요
Aufenthalt von 6 Nächten im November 2022
Antwort von Christian Wildhaber am 23. Nov. 2022
Dear Mr. Wonsuk, Warmest regards from Mandarin Oriental Palace, Luzern. Thank you so much for your amazing review, we are delighted to read about your positive overall feedback and already look forward to welcoming you back to our gem soon.Best regards from Lake Lucerne, Christian Wildhaber General Manager