We enjoyed our stay very much. It was not our first time in Lugano.
The flat is perfectly located, very close to the centre of Lugano. The facilities are as described and are satisfactory. Very friendly and prompt support from the Happy Holiday Homes team. My only comment is that it would be helpful to have a bit more information about local amenities - shops, good restaurants, train and bus travel, rubbish disposal etc. Would happily return.