4/10 – Schlecht
Kathleen T.
17. Feb. 2024
Gut: Sauberkeit
Nice but frustrating
The property is very, very nice with 2 notable exceptions. The process of check in is difficult. Do not go unless you have watched and taken note on the videos they send you. Also, you won't get the code for the key lock box until after 3 pm on the day of arrival and it's in the video. My phone would not play the video - I should have watched it earlier I admit, so I had a heck of a time getting the information. Finally the host used WhatsApp to communicate the code, the identity of the mailbox the lockbox was in - there's not obvious marking on it, the door that was actually the one to the suite - since there was not marking on any of those either.
Additionally, once the key is acquired - nearly every door you go in and out needed to be unlocked with that key. The key is VERY problematic and is was always a question if at some point it would unlock the door. Often it took several minutes of fiddling with it and trying it get it to unlock. That most certainly needs to be addressed before someone breaks the key or gets completely locked out.
The other thing that would prevent me from staying is the garage. It is very small. I would rent a small car and not an SUV. If I had had a smaller car, this would not have been a problem. But since it was a boxy SUV, it was so difficult to get in and out of, we chose to walk or use the bus instead if we could. Once great thing about this location is that it is right on the bus line and the public transportation in Luxembourg is free!
Kathleen T.
Aufenthalt von 4 Nächten im Februar 2024