Dear André,Many thanks for sharing your feedback with about the Mercure Lyon Centre Château Perrache. We are pleased that we met your expectations during your stay and that you enjoyed our location as well as your room. We really hope to have the pleasure of welcoming you again in our hotel for your next trip to Lyon Best regards

Cher(e) client(e),Nous vous remercions pour votre belle note de 4/5 suite à votre séjour dans notre hôtel.Nous ne manquerons pas de la partager avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’espoir de vous accueillir à nouveau très bientôt !

Dear Oskar, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Madame, Monsieur, Nous vous remercions d’avoir pris le temps de noter votre séjour à Hôtel Mercure Lyon Centre Perrache. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Nous restons à votre disposition si vous souhaitez nous donner des détails sur votre séjour chez nous pour que puissions nous améliorer. Vous pouvez nous écrire à l'adresse email suivante : marion.begoc@accor.com Dans l’attente de vous accueillir prochainement, nous vous prions de croire en l’expression de nos sentiments les meilleurs. Marion BEGOC, Chef de réception

Dear Guest Thank you very much for this nice comment. We are really glad to notice that you enjoyed your stay with us and that our staff made your stay even more comfortable! It was a real pleasure to welcome you and we hope to see you again in Lyon very soon. Best regards, Gustave Receptionnist

Dear guest, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed, we apologize about the noise of an event during your stay, please rest assured that it is not usual. For your next stay with us, do not hesitate to contact front desk, they will be happy to assist you if needed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Dear GuestThank you very much for this nice comment. We are really glad to notice that you enjoyed your stay with us and that our staff made your stay even more comfortable!It was a real pleasure to welcome you and we hope to see you again in Lyon very soon.Best regards,

Dear Sir,Thank you for your review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you again very soon !Sincerely,

Dear Madam,Thank you for your comments following your stay at Hôtel Mercure Lyon Centre Château Perrache.We are pleased to receive your overall score of 4/5. We will share your appreciation with our entire team and we will work on the areas for improvement that you highlighted.In the expectation of welcoming you again,Sincerely

Dear Hiu Ying,Thank you for having taken the time to give us your views on your stay in our hotel.I am sorry that your experience did not meet your expectations for the cleanliness in the room; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Looking forward to welcoming you shortly Yours sincerely,

Chère Madame,Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lyon Centre Château Perrache.Nous ne manquerons pas de partager vos appréciations avec toute notre équipe et nous travaillerons sur les points à améliorer que vous avez souligné.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs.