4/10 – Schlecht
Christopher
5. Okt. 2025
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Called ahead to confirm 4AM or later check-in would be okay, and was told it would be. When I showed up at 4:15AM the next day, absolutely exhausted, no one was at the desk. Apparently the front desk person was getting breakfast ready. When she went to check me in, I saw the sheet was labeled "3:30AM no show" at the top left. I went up to my room and immediately looked for a DO NOT DISTURB sign, which I could not find. I assumed from the note on the sheet that I would not be disturbed, so I showered and went to bed. At 9AM the next morning cleaning is knocking on my door, when I had to yell through the door repeatedly, they said that "they would be back." I had to go out and open the door to tell them do not return. It wasn't until the next night that I discovered the Do Not Disturb sign - someone had slid it almost entirely under the TV stand on the left side, away from the door.
Please ensure the DO NOT DISTURB signs are easily located in each room, or ensure that guests who arrived very late are not disturbed the following morning by the cleaning crew. Your own internal documentation shows when a guest arrives very late. There is no reason for this to happen, and frankly, I have never had this happen in all my travels. This feels like gross oversight from the perspective of the guest.
Christopher
Aufenthalt von 2 Nächten im Oktober 2025