Thank you!

Lieber Kunde, vielen Dank für die Bewertung. Wir entschuldigen uns für einige Fehler. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Grüße aus Madeira! Jorge Xavier - Direktor

Thank you very much! Regards from Madeira! Jorge Xavier - GM

Dear Guest, We would like to take this opportunity to thank you for taking the time to share your feedback on your experience at Muthu Raga Hotel. It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us. We look forward to welcome you again at Muthu Raga Madeira Hotel and assure you best services. Best regards Alwyn

Dear Guest Thank you for taking the time to share your comments after your recent stay. My team and I are pleased to read your positive comments about the Muthu Raga Madeira hotel. Thank you !! It was a pleasure to have you here. We will be happy to welcome you back to our hotel Muthu Raga Madeira. Best regards Alwyn Vaz

Dear Guest Thank you for taking the time to share your comments after your recent stay. Thank you !! It was a pleasure to have you here. We will be happy to welcome you again at our Muthu Raga Madeira Hotel. best regards Alwyn Vaz

Lieber Gast Es war mir eine Freude, Sie im Muthu Raga Hotel begrüßen zu dürfen. Wir freuen uns sehr über Ihre Bewertung und danken Ihnen, dass Sie sich Zeit genommen haben, um das Feedback zu posten. Das Team und ich freuen uns sehr, zu lesen, wie sehr Sie Ihren Aufenthalt genossen haben. Wir hoffen, dass Sie in nicht allzu ferner Zukunft viel mehr Möglichkeiten haben, uns wieder zu besuchen. Herzliche Grüße Alwyn

Lieber Gast Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Kommentare nach Ihrem letzten Aufenthalt mitzuteilen. Mein Team und ich freuen uns, Ihre positiven Kommentare zum Muthu Raga Madeira Hotel zu lesen. Vielen Dank !! Es war mir eine Freude, Sie hier zu haben. Ich habe mir Ihr Feedback zu den Betten notiert, wodurch wir uns auf die Verbesserung unserer Produkte und Dienstleistungen konzentrieren können. Wir würden uns freuen, Sie wieder in unserem Muthu Raga Madeira Hotel begrüßen zu dürfen. Schöne Grüße, Alwyn Vaz

Dear Guest, We would like to take this opportunity to thank you for taking the time to write a review on your experience at Muthu Raga Hotel.. It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you are having a wonderful stay with us. We have made a note of your feedback and sincerely apologise for the inconvenience caused by the guests. We greatly value your patronage and wish you a wonderful stay. Warm regards Alwyn Vaz

Dear Guest Thank you for sharing your feedback. We are disappointed to note that your stay was not up to the expectations and we sincerely apologise for any inconvenience caused. We look forward for another opportunity to enable us to make amends. best regards Alwyn

Lieber Gast Vielen Dank für Ihr Feedback zum letzten Aufenthalt. Ich entschuldige mich für die Unannehmlichkeiten, die Ihnen während Ihres Aufenthalts entstanden sind. Ich kann Ihnen versichern, dass ich alle von Ihnen angesprochenen Bedenken mit den jeweiligen Teams aufgreifen werde, um sicherzustellen, dass dies in Zukunft nicht wiederholt wird In Bezug auf die Betten, bitte ich Sie, bitte teilen Sie Ihre Präferenz der Betten vor der Ankunft, um sicherzustellen, dass das Ihnen zugewiesene Zimmer in Übereinstimmung mit Ihrer Anfrage ist. Wir haben sehr begrenzte Zimmer mit King-Size-Betten und daher wird in der Beschreibung deutlich erwähnt, dass die Zimmer je nach Verfügbarkeit entweder zwei- oder einreihig sind. Die Aussicht vom Zimmer hängt von der Buchung ab. Wir haben 2 Arten von Zimmern, entweder mit Blick auf das Meer oder die Berge und die Zimmer sind auf der Grundlage der getätigten Buchung ausgestattet. Ich freue mich auf Ihren nächsten Besuch, um sicherzustellen, dass Sie eine befriedigende Erfahrung haben. Bitte schreiben Sie mir an rmh.gm@muthuhotels.com, sobald Sie eine Buchung gemacht haben, um Ihre Anfrage für Kingsize-Bett zu stellen, und ich werde mein Bestes tun, um Ihre Präferenz entsprechend zu sichern. Freundliche Grüße Alwyn

Lieber Gast, Danke, dass Sie sich die Zeit genommen haben und eine Rezension über Ihre Erfahrungen mit uns geschrieben haben. Seien Sie versichert, dass ich jeden Aspekt Ihres Feedbacks persönlich mit den jeweiligen Teams aufnehmen werde, damit andere Gäste nicht mit den gleichen Schwierigkeiten konfrontiert werden. Wir hoffen, dass Sie diese Erfahrung nicht zulassen werden, um Ihre Wahrnehmung unseres Hotels für immer zu beeinträchtigen, und werden uns eine weitere Gelegenheit bieten, unser Engagement zu beweisen, Ihre Erwartungen zu übertreffen. Das Team ist bestrebt, Ihnen bei Ihrem nächsten Besuch einen deutlich verbesserten Aspekt unserer Service-Standards zu präsentieren. Wir freuen uns, Sie bald wieder zu begrüßen. Freundliche Grüße Alwyn Vaz

Lieber Gast Danke für Ihre Rückmeldung. Wir freuen uns, Sie bald wieder in Muthu Raga begrüßen zu dürfen. Freundliche Grüße Alwyn

Unfortunately, your review is not correct. as a first point, very unfortunately, we are unable to place photos of the condition of your room on a daily basis. We have indeed verified your room at the time of your complaint and nothing was found broken besides all the mess your left room on a daily basis. So, we are sorry, but we never ignored your comment at reception and our pictures would prove exactly the other way round. We never had guests leaving room in the conditon you left!

Thank you for your review and being on a subtropical island and considering the finding of ants is to say bad cleaning, we do not agree but of course respect your point of view.Thank you for your visit.

Thank you.

Thank you for your review and we are pleased that you had a nice stay. Thank you for your visit

We are delighted you truly apreciated the room upgarde from the most basic cheap one to a Superior Sea View. For one night stay, we are sorry for your points, but roach in the room in this season? ok.... if you say so. Dirty floor when cleaning is one of the highlights of the hotel? Strangly, if this was as such, why did you not request or complain at reception? We know what was wrong which ios not at your benefit to mention here. Thank you for your visit

Thank you so much for your review and the most important, is that you had a great time at our hotel. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you for your review and visit.

Muito agradecemos a sua avaliação mas sobretudo estamos satisfeitos que tenha sido esta sua estada do seu agrado. Gratos pela Vossa visita que foi um grande prazer recebe-los.

Thnk yo for your review and firstly, we were delighted in granting you the room upgrade even though you booked for 1 night the most basic possible option. For your points, which we feel very unfair on one hand against all sheared opinions mainly on cleaning but further considering your room expectations not granted were not fullfilled. Thank you for your visit.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important, is that you had a great time at our house. Thank you for your visit which was indeed a pleasure having had you with us.

Thank you so much for your review and the most important is indeed you had a great time in Madeira and stay with with us!! Thank you for your visit which was a pleasure having had you with us.

Thank you so much for your review and we are delighted that you had a great time in Madeira and at our hotel!Thank you for your visit which was indeed a great pleasure having had you with us.

Thank you so much for your review and we are delighted that you had a great time in Madeira and with us. Thank you for your visit which was a pleasure having had you with us.

Thank you for your review and we are sorry you faced some issues as expressed, particularly regarding our reception team that is received with some surprise considering that usually they are always very and highly praised. It was indeed a great pleasure having had you with us.

Thank you for your review and we are sorry that you faced issues with your WIFI connection.Thank you for your visit which was a pleasure having had you with us

Thank you for your review and we are very pleased that you had a good time in Madeira and stay with us.Thank you for your visit which was a pleasure having had you with us.

Thank you so much for your review but the most important is that you indeed had a great time and we are very pleased you enjoyed your stay with us. Thank you so much for your visit which was a pleasure having had you with us.

Thank you so much for your review but most important is that you enjoyed the overall of your stay. We are really sorry the issues faced with WIFI which daily have been improved.Thank you for your visit which was indeed a great pleasure having had you with us.

Thank you for your review and visit which was a pleasure having had you with us.

Muito agradecemos a sua avaliação mas sobretudo estamos satisfeitos que tenha sido esta sua estada do seu agrado. Gratos pela Vossa visita que foi um grande prazer receb-los

Thank you so much for your review and we are so sorry your experience was not as expected. Further apologies of course if you felt our staff team was not nice speaking to you. We have felt many times that the language barrier can express not the intended. Best and sunny warm regards Ricardo Rodrigues General Manager

Thank you so much for your very kind review but the most important is that you indeed had a great time and we are very pleased you enjoyed your stay with us. Thank you so much for your visit which was a great pleasure having had you with us.

Thank you so much for your very kind review but the most important is that you indeed had a great time and we are very pleased you enjoyed your stay with us. Thank you so much for your visit which was a great pleasure having had you with us.

Firstly, please allow me to express the great pleasure in having welcomed you at Muthu Raga Madeira Hotel – it was indeed a great honour. I am very thankful that you have expressed some of your feelings with this review about your stay. It is always very important for us to receive your valuable comments thus I personally take very much care and interest as well as concern for all comments also negative considering them as constructive criticism as I believe it help us in improving and perfectionning our services to the satisfaction of our guests. We would like of course to deeply apologize for some of the mentioned inconveniences, which please be assured and especially regarding refurbishments, are due to start very soon. Therefore, we do hope to welcome you back and show to you all these improvements and that we are much better for your future stay - please do contact us forehand and all these expressed issues will be bared in mind for your stay. I do further sincerely hope you will consider Madeira and Muthu Raga Madeira Hotel for a future stay and please at that time write to me directly and I will be delighted in personally taking care of your reservation. With our very best and sunny warm regards Ricardo Rodrigues General Manager

Dear Guest, Good morning. There must be some misunderstanding, for sure. As anonymous, I cannot answer to this particular remark, I'm sorry. Thank you. Jorge Xavier - GM

Dear Rachel, Thank you for your review. I'm sorry that you didn't find our hotel up to your expectations. Our buffet breakfast is quite complete and it's included in your daily rate. The pool wasn't heated, it's true, because we had rain in the previous days, making the heating process worthless. Once again, thank you and please accept our best regards. Jorge Xavier - GM

Dear Guest, Thank you very much for your review and rating. Greetings from Madeira, Jorge Xavier - GM