Thanks Nicole for rating us. Happy to know that you had such a great stay. Looking forward to see you again anytime soon in any of our locations. Best, Bob W

Hi Zeynep, thank you very much for leaving us a comment. I am happy to read that you enjoyed your stay. I hope you can visit us again anytime soon. Best, Bob W

Hi Sarah, thank you for your kind words. It’s great to hear that you had a nice stay with us, the smarter alternative to hotels and random rentals. Our aim is to give you the best of both worlds, including super easy contactless check-in, a fully equipped kitchen, and complimentary gym passes. It would be great to welcome you again at any of our locations in Tallinn, Tartu, Helsinki, Madrid, Florence or London!Best,Bob W.

Hi Shantel, thank you very much for your comment. Happy to read that you had a fantastic stay and it has exceed your expectations. I hope you toke the camera out to capture the best moments of your trip. I would love to host you again anytime soon in any of our locations. Best, Bob W

Hello Edwardo! Thank you very much for leaving a comment. Happy to know that you had a wonderful stay and that the location of our building, next to Atocha Station, made your trip extra nice. Looking forward to host you again anytime soon in any of our locations. Best, Bob W

Thank you John for your comments, it is a pleasure that you had a great stay and love our apartments as well as for your comments about our cleanliness and location!!It will be a pleasure if you can come back and visit us soon

Thank you Allyson for your comments, it is a pleasure that you had a great stay and love our apartments as well as our check-in online process!!It will be a pleasure if you can come back and visit us soon in Madrid or in any of our locations

thank you John for leaving a comment, as well as our time via phone we really appreciate your feedback and will have a look into the different mentioned points.I am sorry that you did not mentioned to any of your concerns to my team during your stay. They are always pending about our guests confort and ensure that everyone feels at home. I hope you could give us a second chance anytime soon in any of our locations. Best, Bob W

Thank you very much Jean-Sebastien for your comment. Happy to read that you had a great stay and my 24/7 customer service team has answered to any of our queries during your stay. Looking forward to host you again anytime soon in any of our locations. Best, Bob W

Thank you Simon for your comments about your stay in Bob W. Chueca, it is a pleasure that you love our location and our apartment sizes!!It will be a pleasure if you can visit us soon

Thank you very much Mandy for your comment. Happy to read that you had a wonderful stay and you enjoyed the location of our building. Looking forward to host you again anytime soon. Best, Bob W

Thank you Danairy for your comments, it is a pleasure that you had a great stay and love our location and our cleanliness.I hope you can visit us soon.

Muchas gracias Tomas por tus comentarios, me alegra saber que tuviste una bonita segunda estancia y que quieras volver alojarte con nosotros.Nos encanta tenerte de vuelta y que disfrutes de todos los detalles de nuestros apartamentos y de nuestra atención al cliente.

Hi Vanina, First of all, thank you very much for choosing us for your stay in Madrid. Your comments will help our company to follow our mission which consists of delivering memorable stays to our guests as well as providing them the best stay ever. That is the reason why we are grateful for the time that you have invested on giving us feedback.After carefully reading and investigating what could happen during your stay, with the different departments involved we are really sorry to read that we were not able to meet your expectations even though we made everything that was in our hands to make you feel at home. That is why, we would like to apologize again for the inconveniences that you faced during your journey with us.I would also like you to know that we tried to contact you by phone in order to apologize personally again and listen to you as your opinion is truly important for us, but it was not possible on this occasion . We tried really hard to solve the situation but unfortunately, we did not have a suitable apartment for 4 people on that night except the one that you were in, but considering you were 3 guests and the off-hours of our on-site staff, we provided the first night in a 3-person apartment with the assurance of priority relocation to a larger space the following day.We understand that this solution did not meet your preferences, and you opted to manage the situation independently, including changing the sheets yourself.As you also know, the very first thing we did the next morning was to offer you our maintenance and cleaning teams help, to check the bathroom frame and change the sheets, but as per your request we could not enter the room until 5pm. Nevertheless, the operations team that was in the building at that time, went personally to apologize and offered to change the sheets for you.Please be assured that our team made every effort to resolve the situation promptly, and we also extended compensation, including complimentary breakfast and a partial refund as a gesture for all inconveniences.Once again, we are sorry that the solutions offered were not to your satisfaction. We hope you can give us another opportunity in the future to demonstrate that this was an isolated case, and you get to enjoy our 5 star service next time. Thank you for your time and trust and we hope you have had a good trip back home. We are here for you.Bob W.

Muchas gracias Carlos por tus comentarios es un placer saber que tuviste una bonita estancia y disfrutaste de Bob W. Chueca.Referente al lavabo en la cocina, informarle que disponemos de apartamentos con lavabo asi como tiene disponible en la cocina lavavajillas , siempre que lo necesiten. Las lavadoras que disponemos en la washateria también son secadoras, la próxima vez que se aloje con nosotros no dude en ponerse en contacto con nuestro equipo de atención al cliente para que le ayudemos en todo lo que necesite.Esperamos verte pronto de vuelta

Thank you very much Amneris for leaving a comment. I am happy to read that you had a wonderful stay and you enjoyed our 5 star service from my team. Our number 1 priority are our guests, so for us its amazing to know that you felt like at home. I hope you can visit us again anytime soon in any of our locations. Best, Bob W

Hello Claudia, thank you very much for leaving a comment and for all the feedback. On one hand, I am happy to know that the cleanliness of your apartment was according to our company standards and you enjoyed the area, in the city center. On the other hand, I am really sorry to know that there were aspects of your stay that did not met your expectations and that you did not feel confortable. We work really hard to make every guest a 5 star experience and it is really unfortunate that there was nothing that we could have done during your stay, to make your stay a bit better. I wish you could give us a second chance and stay with us in any other of our locations so we could provide you an unforgettable stay.

Thank you very much Qing for your comment. Happy to read that you had a great stay and enjoyed the location of our building. I would love to host you again anytime soon in any of our locations. Best, Bob W

Muchas gracias Aryam por tus comentarios, me alegra saber que disfruto de su estancia en Bob W. Chueca y de nuestra maravillosa localización.Ojalá que nos visite prontoBob W.

Hi Aaron, thank you very much for your review. Happy to know that you had a great stay and my customer service team has exceed your expectations. I would love to host you again anytime soon in any of our locations. Best, Bob W

Muchas gracias Boris por valorar tu estancia con un 10, eso significa que todo fue perfecto y pudo disfrutar de Madrid y de Bob W. Chueca.Espero que nos visite pronto

Muchas gracias María por valorar tu estancia con un 10, es un placer que tuviese una estancia perfecta!!Esperemos verte pronto de vuelta

Muchas gracias Pascale por tus comentarios, me alegra saber que tuvo una bonita estancia y que todo fue perfecto en Bob W. Chueca.Esperamos verte pronto de vuelta

Thank you so much for the comment and I'm glad Maria and I could provide a pleasant experience!

Muchas gracias Javier por tus comentarios, me alegra saber que todo fue perfecto en Bob W. Chueca y que nuestra ubicación le pareció inmejorable.Espero que nos visite pronto en Madrid o en otras de nuestras localizaciones como Londres, Helsinki o Milan

Thank you so much Lihong for your comments, it is a pleasure that you had a great stay in Bob W. Chueca.I hope you could visit us soon.

Muchas gracias tomas por tus comentarios, es un placer saber que tuvo una bonita estancia y que todo fue maravilloso.Referente al bullicio, al localizarnos en el centro de Madrid es una zona con mucho transito, pero disponemos también de apartamentos interiores, estos dan a un patio interior y no a la plaza, siempre que necesite ayuda para reservar el apartamento que mejor se adapte a sus necesidades nuestro equipo de atención al cliente puede ayudarle.Ojalá verte pronto de vuelta en Madrid o en otra de nuestras localizaciones como Londres, Milan o Berlin.

Thank you Vitor for your comments, it is a pleasure that you had a great stay and love Bob W. Chueca.As you said our customer service is brilliant, they are always available when my guests need anything.I hope you could visit us soon

Hi Chim, Thank you very much for rating us. I am really happy to know that you had a wonderful stay. I hope the 24/7 customer service team support made your trip extra nice. I hope you can visit us again anytime soon in any of our locations. Best, Bob W

Hi Janice, Thank you very much for leaving a comment. Happy to read that you had such a wonderful stay and you enjoyed the location of our building. Would love to host you again anytime soon in any of our locations. Best, Bob W

Thank you so much Anonymous for your comments, it is a pleasure that you had a great stay with us.I hope you could visit us soon

Thank you Adolf for your comments, it is a pleasure that you had a great stay and love our wonderful location in Chueca area.Let us inform you that we have different categories with different apartments sizes, so next time do not hesitate to contact us and we will more than happy to help you.I hope I can see you soon

Hey Thomas,Thank you very much for your time and for choosing us as your home in Madrid.We love to read that our fantastic location in the city center has been a plus during your stay.We would love to see you soon again in Bob W.Best,

Muchas gracias Alejandro por tus comentarios, me alegra saber que tuviste una maravillosa estancia y disfrutaste de Bob W. Chueca.Como indica tenemos distintos tipos de apartamentos, con distintos tamaños y vistas,asi como con cocina o sin cocina, dependiendo del gusto del huésped. Además de que nuestro servicio de atención al cliente siempre esta disponible para todo aquello que necesiten los huéspedes, pueden contactar al servicio de atención al cliente desde WhatsApp o telefónicamente, pueden ayudarles con la gestión de la reserva o con cualquier incidencia que tengan, como por ejemplo el uso del mando, la próxima vez que se aloje con nosotros no dude en ponerse en contacto con ellos para que le ayuden en todo lo que necesiten.Ojalá verte pronto de vuelta

Hi Judith, thanks for your comment. Sorry once again that you did not enjoyed your stay. As I mentioned in my email, I wish we could have met during your stay or at least know about what might have gone wrong, so I could had a chance to make things better. Me and my team work really hard to give every guest an unforgettable experience, and I am really sorry that yours was not like what we want to provide. Thank you very much for choosing us for your stay in Madrid. I would love to host you again anytime soon in any of our locations. Best, Bob W

Merci beaucoup Joseph pour votre commentaire. Je suis très heureux de savoir que vous avez passé un très bon séjour et que vous avez apprécié tout le confort de l'appartement. J'espère que vous avez emmené votre appareil photo dans la ville pour capturer les meilleurs moments de votre voyage. Je t'attendrai à nouveau dans l'une de nos villes. Cordialement, Bob W.

Hi Julia, thank you so much for leave a comment. So happy to read that you enjoyed everything about your stay and you loved the location of our building. Also, it is great that you find the communication with my 24/7 customer service team easy going and they have answered all of your queries. Hope to see you again anytime soon in any of our locations. Best, Bob W

Thank you Vera for your comment. It is great to know that you had a wonderful stay and you enjoyed the location of our building in heart of Madrid. Would love to host you again anytime soon in any of our locations. Best, Bob W

Thank you Jody for your rate, it is a pleasure that you had a great stay and love our apartments.I hope you could come and visit us soon in Madrid or any of our locations like London, Tallin, Helsinki or Berlin

Thank you Yariliz for your comments, it is a pleasure that you had a great stay and enjoyed Bob W.Chueca.I hope you could taste our wonderful coffee it is from a coffee shop near us.

Thank you Susanna for your comments, it is a pleasure that you had a great stay with us.Due to the laundry room , our washing machines are washing and drying, so our guests could use the drying option without not doubt, we recommend better to use the drying racks due to our environmental aims.I hope you enjoy our gym and of course our yoga mats, as well as our camera instax allows you to take some memories from you stay in Madrid.I hope you could visit us soon.Bob W.

Thank you Steve for your comments, it is a pleasure that you had a great stay with us.Let us inform you that we have different types of apartments exterior and interior, in you case your booking was in an exterior apartment as we were full we could not change you into an interior apartment until the last day, next time that you visit us please contact us and we can help you booking an interior apartment for sure.I hope you could visit us soon

Muchas gracias Natalia por tus comentarios, me alegra saber que tuviste una estancia de 5 estrellas y disfrutaste de Bob W. Chueca.Ojala verte pronto de vuelta en Madrid o en otras de nuestras localizaciones como Londres, Helsinki, Oslo, Berlin o Florencia

Muchas gracias Joshua por calificar tu estancia como 10, es un placer para nosotros saber que todo fue maravilloso y disfrutaste de Bob W. Chueca.Espero que hayas podido degustar nuestro maravilloso café, es de una tienda especializada en café muy cercana a nosotros.Ojala verte pronto de vuelta

Thank you Lilia for your comments, it is a pleasure that you had a great stay and enjoy our location in the center of Madrid.I hope you could visit us soon

Muchas gracias Rebeca por tus comentarios, me alegra saber que pudiste disfrutar de tu estancia y de que todo fue maravilloso.Espero que hayas podido disfrutar de nuestro maravilloso café es de una tienda cercana a nosotros.Espero verte pronto de vuelta

Muchas gracias Carmen por tus comentarios, es un placer que hayas tenido una bonita estancia y esperamos verte pronto de vuelta.

Thank you Fernando for your comments, it is a pleasure that you had a great stay as well as you enjoyed our apartments.Thank you as well for your comments about the cleanliness, our team makes their best for having everything perfect we will have a look into what happened and make sure that this not happen againI hope you could also enjoyed our wonderful coffee, it is from a coffee shop near us.I hope you also visit us soon