Sehr geehrter Oliver, wir danken ihnen für Ihr Feedback. Wir bedauern jedoch, dass Ihr Aufenthalt in unserem Hotel nicht Ihren Erwartungen entsprochen hat. Wir möchten uns für die Unannehmlichkeiten bezüglich entschuldigen. Ihre Anmerkungen sind für uns sehr wichtig, um unseren Service stetig zu verbessern. Wir werden Ihre Anmerkungen intern besprechen und entsprechende Maßnahmen ergreifen, um solche Situationen in Zukunft zu vermeiden. Wir hoffen Sie beim nächsten Mal von uns zu überzeugen Mit freundlichen Grüßen, Mónica Parra Manager

Sehr geehrter Markus, wir bedanken uns herzlich für dies wundervolle Bewertung. Wir haben uns sehr darüber gefreut, dass Sie mit Ihrem Aufenthalt bei uns rundum zufrieden waren. Wir hoffen, Sie besuchen uns wieder einmal. Mit freundlichen Grüßen,

Sehr geehrte Richard,im Namen des Hotels danken wir Ihnen herzlich, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten.Immer wieder sind wir froh über positive Rückmeldungen.Wir hören aber auch ganz genau auf die kritischen Stimmen, da es uns wichtig ist, Schwachstellen zu erkennen und diese natürlich zu beheben.Aus diesem Grund würden wir uns sehr freuen, wenn sie uns erneut besuchen, damit wir Ihnen die Umsetzung der von Ihnen angesprochenen Kritikpunkte präsentieren können.

Dear Roman,Thanks for such a great review!We are thrilled to know that you enjoyed your stay with us! Your positive feedback will inspire our team to continue pursuing excellence in all that we do.We look forward welcoming you back soon in our beautiful city. Como back soon! Best regards,

Dear Uwe , First of all, we would like to thank you for having chosen our Hotel ILUNION Alcalá Norte for your stay in Madrid and for the time you devoted to give us feedback about your experience. Getting such a positive feedback from a guest means a major impact in the motivation of the team, and your recommendation to other potential guests through this rating is much appreciated. We look forward to welcoming you back to our lovely city soon! Best regards,

Dear customer, My apologies for not speaking your language, I just wanted to thank you for your comment and rating. We note your impressions and will work to improve. I'm at your disposal Nieves Toro.

Dear Nik, I just wanted to thank you for your comment and rating. We note your impressions and will work to improve. I'm at your disposal Nieves Toro.

Dear Customer, Thank you very much for your comment and rating.My apologies about the inconveniences happened in the restaurant. We note your impressions and will work to improve. I'm at your disposal. Best regards. Nieves Toro

Dear customer, My apologies for not speaking your language, I just wanted to thank you for your comment and rating. We note your impressions and will work to improve. I'm at your disposal Nieves Toro. Hotel Manager

Dear client, My apologies for not speaking your language.Thank you very much for sharing your opinion and good rating. We will continue working to improve. Thank you specially for your appreciation about our breakfast. I´m very gratefull if you have more coments o suggestions that can help us to improve. I remain at your disponsal. Nieves Toro

Dear Customer, My apologies for not speaking your language,Thank you very much for sharing your opinion and good rating. Thank you specially for your appreciation about our good comunications, facilities and optimal value comfort/money. We will continue working to Nieves Toro

Dear Vlad, My apologies for not speaking your language, I just wanted to thank you for your comment and rating. We note your impressions and will work to improve. I'm at your disposal Manuel Jimenez Hotel Manager

Dear Nayel, First of all, thank you for choosing our hotel for your stay in the capital, and for sharing your valuable opinion through this platform. Regarding the noise, we are sincerely sad that it has affected your rest, since we do everything possible to ensure that the levels are kept within reasonable limits. You can be sure that we will take your comments into account to study possible measures that can help us minimize or eradicate this type of inconvenience. We hope that this does not prevent you from staying with us again and that we can welcome you again in the future offering you a more positive experience, just as this one should have been. Best regards, Mónica Parra Manager

Dear Martin, On behalf of everyone at ILUNION Alcalá Norte, I would like to thank you for this great review you have posted about our hotel. We are completely thrilled to know that you have enjoyed your stay with us. It definitely makes us start our day with a boost of energy. We hope to welcome you back to our city many many times. Best regards, Mónica Parra Manager

Dear Ying, Thank you for posting such a positive review about your recent stay with us.Thank you so very much for highlighting our cleanliness, being fully aware that this is an aspect of primary importance for our guests. Once again, we thank you for sharing this valuable feedback with us and we hope to welcome you back soon. Best regards, Mónica Parra

Dear Fernando, First and foremost, thank you for sharing your opinion about your recent stay at lLUNION Alcalá Norte. For us, the main goal is to have our guest feel like home and make the most of the experience and when this is not the case we do feel the frustration that comes with it. Nevertheless, your comments are the base of our continous improvement and therefore we can only thank you to share them with us so to be able to put in place what needs to be done so to improve. As a team, we are committed to achieving 100% guest satisfaction and appreciate comments such as yours’ as a powerful wake-up call on areas where we need to do a better job. I am sorry that we did not live up to your expectations on this occasion and assure you that we will take immediate action. I truly hope to have the opportunity to welcome you back again, should you wish to do so, please do not hesitate to contact me personally so to handle your request. Best regards, Mónica Parra Manager

Estimado Juan Francisco,Gracias por haber confiado en nuestro hotel y por el tiempo dedicado a valorar su experiencia con el resto de los usuarios de este portal. De esta forma nos da la oportunidad de mejorar en nuestro día a día en pro de garantizar el más alto nivel de calidad en nuestros servicios e instalaciones y la plena satisfacción de nuestros huéspedes. Por otra parte, informarle que disponemos de un parking público ajeno a nuestra gestión. Con el ánimo de favorecer el conocimiento de esta circunstancia por parte de nuestros clientes desde antes de su entrada, la empresa que lo gestiona, dispone de sus tarifas publicadas en los paneles informativos previos a la entrada del mismo. Agradeciéndole una vez más sus valiosas opiniones, y esperando tener la oportunidad de recibirle nuevamente en nuestro hotel, reciba un cordial saludo, Mónica Parra Directora

Apreciada Rosamagaly, Muchas gracias por tomarse unos minutos de su tiempo para compartir con nosotros sus impresiones acerca de su reciente estancia en ILUNION Alcalá Norte. Nos alegra saber que fuimos capaces de colmar sus expectativas y que se haya llevado un gran recuerdo de su visita, es nuestra mayor recompensa. Nos seguiremos esforzando cada día para ofrecer siempre el servicio amable y profesional que merecen. Esperamos seguir contando con su confianza y volver a darle la bienvenida muy pronto en la que puede considerar desde ya su casa en Madrid. Un afectuoso saludo, Mónica Parra Directora

Dear Thomas, We greatly appreciate the time you spent to share your experience at our ILUNION Alcalá Norte Hotel with us and the Expedia’s readers. We appreciate your kind words towards our great facilities and friendly staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We hope to see you soon in your next visit to Madrid city, so we may welcome you with our best smile and make you feel at home. Best regards,

Estimada Lyudmyla, Gracias por elegirnos para su reciente estancia en la capital y por compartir su opinión con nosotros. En ILUNION Alcalá Norte valoramos mucho a nuestro personal, ya que somos plenamente conscientes de que sus interacciones con él tienen un impacto enorme en la experiencia global. Por lo tanto, nos comprometemos a modificar cualquier actuación que nos aleje de nuestro objetivo, el cual es que nuestros huéspedes se sientan atendidos y bienvenidos en todo momento. Una vez más le damos las gracias por compartir esta información con nosotros, puede estar segura que será utilizada en consecuencia para mejorar la experiencia de nuestros huéspedes. Reciba un cordial saludo,

この度は当ホテルをいただき、誠にありがとうございました。 今後もご期待に沿えるサービスを提供できるよう、尽力して参ります。 またのお越しを、スタッフ一同心よりお待ちしております

Estimado Fernando,Muito obrigado por partilhar a sua experiência no Hotel ILUNION Alcalá Norte durante a sua recente estadia em Madrid.A nossa maior prioridade é a satisfação dos nossos hóspedes e por isso mesmo, lamentamos saber que a sua experiência não tenha correspondido às suas expectativas e por isso mesmo pedimos desculpa por esta experiência menos agradável.Agradecemos mais uma vez o seu tempo despendido em partilhar a sua experiência connosco, pois as suas referências serão avaliadas e consideradas as alterações necessárias.Na expectativa de o voltar a receber de novo, apresento-lhe os meus cumprimentos.

Estimado Javier, Gracias por sus comentarios acerca de su reciente experiencia en nuestro hotel ILUNION Alcalá Norte. Nos alegra muchísimo que nos haya otorgado su generosa valoración y que su estancia con nosotros haya sido tan agradable destacando la amplitud y comodidad de nuestras instalaciones, así como nuestro amable personal. Por otra parte, nuestros chefs se esfuerzan diariamente en desarrollar una oferta variada, de calidad y saludable con el objetivo de satisfacer todas las preferencias de nuestros huéspedes y que puedan empezar el día con toda la energía! Seguiremos trabajando con ilusión para volver a sorprenderle en una próxima visita. Un afectuoso saludo,

Hej Mustafa Imad,Tack för att ni skrivit lite feedback om er vistelse hos oss, vi är glada att se att ni fick njuta och hoppas att välkomna er tillbaka snart igen.Hälsningar,

Dear Christian, Thank you for sharing your feedback on your stay with us, our main goal being to ensure we keep on delivering unforgettable experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive opinions. We lament reading that our location was not convenient for you. We are aware that we are not a central hotel, but our team are on hand for any advice on the best way to visit the surrounding area. Thanks once again for taking the time to let us know. Best regards,

Dear guest, Thank you for sharing your feedback on your stay with us, our main goal being to ensure we keep on delivering unforgettable experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive opinions. We lament reading that our location was not convenient for you. We are aware that we are not a central hotel, but our team are on hand for any advice on the best way to visit the surrounding area. Thanks once again for taking the time to let us know. Best regards,

Beste Phil, Hartelijk dank voor uw recente verblijf en voor het delen van uw ervaringen. Ik heb uw diverse opmerkingen aandachtig gelezen en de opsomming van uw indruk. Uw commentaar zal intern worden gedeeld voor verbeteringsdoeleinden. Mocht u in de toekomst besluiten wederom bij ons te komen overnachten dan verwelkomen wij u graag opnieuw. Vriendelijke groet,

Dear Miray, Thank you for sharing your feedback on your stay with us, our main goal being to ensure we keep on delivering unforgettable experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive opinions. We lament reading that our location, that you chose when making the reservation, was not convenient for you. We are aware that we are not a central hotel, but our team are on hand for any advice on the best way to visit the surrounding area. We are close to some centers of interest and we consider the hotel well connected to the center by direct bus line 28 to Puerta de Alcalá right in front of the hotel, and metro line 5 (Suanzes ), just 10 minutes walking. Thanks once again for taking the time to let us know. Best regards,