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Bewertungen von The Pines Melaka

4 out of 5
The Pines Melaka
33, Jalan Tun Sri Lanang, Malacca City

Bewertungen

8.4

Sehr gut

386 von insgesamt 942 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
392 von insgesamt 942 Gästebewertungen haben eine Bewertung von 8 - Gut" "
113 von insgesamt 942 Gästebewertungen haben eine Bewertung von 6 - Okay" "
32 von insgesamt 942 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 942 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.6/10

Sauberkeit

8.4/10

Personal & Service

7.8/10

Ausstattung

8.4/10

Zustand der Unterkunft

8.2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Ulrike

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Ok
Aufenthalt von 1 Nacht im April 2024
Antwort von The Management am 24. Apr. 2024
Dear Ulrike,Thank you for choosing The Pines Melaka and we look forward to your return visit in the near future.Best regards,The Pines Melaka

10/10 – Hervorragend

Heike, Wuerzburg

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Tolle Unterkunft mit wunderschöner Aussicht und Personal (besonders Rebecca von der Rezeption)
Aufenthalt von 2 Nächten im Juni 2023

8/10 – Gut

Stefan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2023

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nettes Hotel am Malaka Fluss gelegen! Ruhig und bequem, trotz der vielen Hotelgäste!
Aufenthalt von 5 Nächten im Dezember 2018
Antwort von JOhnathan Lazaroo am 1. Jan. 2019
Greetings From The Pines Melaka. Thank you for choosing to stay with us at The Pines Melaka, we are so glad that you enjoyed your time with us. I very much hope we can welcome you back sometime soon.

10/10 – Hervorragend

Anne-Marie

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Saffronz

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great room
Aufenthalt von 1 Nacht im März 2024
Antwort von The Management am 31. März 2024
Dear Saffronz,Thank you for choosing The Pines Melaka and we look forward to your return visit in the near future.Best regards,The Pines Melaka

6/10 – Okay

Nilmini Manori

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
The 2 bedroom unit was nice but as soon as we entered the room there was an issue with one of the toilets. We called maintenance and even though they came to look at the problem they never resolved it. After returning from being out all day we had to call maintenance again to fix the issue once and for all. The biggest issue was that the air con stopped working during the night which made it unbearable to have a good night sleep. The entire apartment was warm until around 6:30am. We attempted to rectify this but the panels were not working. The breakfast was of poor quality. More suited to a 2 star hotel. The ladies at reception were nice and offered good service and as mentioned before the apartment was very nice.
Aufenthalt von 1 Nacht im März 2024
Antwort von The Management am 28. März 2024
Dear Nilmini,Thank you for sharing this with us and we deeply apologized for the shortfalls of our room condition. Your feedback will be shared with the units concerned for immediate rectification and improvement. Thank you for choosing The Pines Melaka and we hope you will give us another opportunity to serve you again on you return visit to the historical Melaka.Best regards,The Pines Melaka

8/10 – Gut

SAY KEE

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
The safe had no battery in 1 of our rooms. After informing front desk, it was still not repaired. Another room, the hot water was not working but after repair, the technician left the toilet all wet instead of cleaning it up
Aufenthalt von 3 Nächten im März 2024
Antwort von The Management am 26. März 2024
Dear Say Kee,Thank you for sharing this with us and we apologized for the technical shortfalls of our room. Your feedback is valuable to us and it will be shared to the unit concerned for immediate improvement. We hope your stay was pleasant and we look forward to serve you again on your return visit in the near future.Best regards,The Pines Melaka

10/10 – Hervorragend

Andy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff and services are excellent. Would come Back again
Aufenthalt von 4 Nächten im März 2024
Antwort von The Management am 19. März 2024
Dear Andy,Thank you for the inspiring comments and it was indeed an honor to have you as our guest. Thank you for choosing The Pines Melaka as we look forward to serve you again on your return visit to the historical Melaka soon.Best regards,The Pines Melaka

10/10 – Hervorragend

Haridas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von The Management am 13. März 2024
Dear Haridas,It was an honor to have you as our guest. Thank you for choosing The Pines Melaka and we look forward to serve you again on your return visit to the historical Melaka.Best regards,The Pines Melaka

8/10 – Gut

Nicolas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel, next to the river
Aufenthalt von 2 Nächten im Februar 2024
Antwort von The Management am 1. März 2024
Dear Nicolas,Thank you for choosing The Pines Melaka and we look forward to serve you again on your return visit to the historical Melaka.'Best regards,The Pines Melaka

8/10 – Gut

Wai Ling

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean not fancy
The hotel does not have fancy furnishings and the junior suite has a very small bathroom. The shower cubicle was leaking water onto the outside floor, making the bath mat wet. We think it is either the grout or the glass seal that lets water seep out. What we like is that the place is clean and the housekeeping staff do a good job, cleaning the rooms.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von The Management am 29. Feb. 2024
Dear Wai Ling,Thank you for sharing your stay experience. Rest assured that areas highlighted will be shared with the relevant department for improvement.Thank you for choosing The Pines Melaka and we look forward to serve you again on you return visit to the historical Melaka.Best regards,The Pines Melaka

10/10 – Hervorragend

Nor

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk am 30. Jan. 2024
Dear Nor,Thank you for choosing The Pines and we look forward to serve you again on your next visit to the historical Melaka.Best regards,The Pines Melaka

8/10 – Gut

Paul

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Can you sort out the breakfast food temperature.
Good. The front desk would benefit from some extra training. Overall it was reasonable. There was a funny smell in the gym. The breakfast hot plates only had one burner under two trays so naturally my breakfast was like warm at best 3 days on the run. I even told them in day two so they had the opportunity to rectify this and chose not too. Instead I had to get the chef to warm my food in the microwave.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Front Desk am 30. Jan. 2024
Dear Paul,Thank you for sharing your experience with us. We truly apologized for the shortfalls and rest assured your valuable comments will be shared with the units concerned. We hope you had a memorable stay with us and we look forward to serve you again on your next visit to the historical Melaka.Best regards,The Pines Melaka

10/10 – Hervorragend

Sankaran

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
shopping and food very convenient
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Front Desk am 1. Feb. 2024
Dear Sankaran,Thank you for choosing The Pines and we look forward to serve you again in the near future.Best regards,The Pines Melaka

8/10 – Gut

Oscar

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Front Desk am 1. Feb. 2024
Dear Oscar,Thank you for choosing The Pines and well forward to serve you again in the near future.Best regards,The Pines Melaka

8/10 – Gut

SAY KEE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean, friendly staff, adequate parking. However, wifi is slow
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von The Management am 5. Jan. 2024
Dear Say Kee,We are delighted to know that you had a pleasant stay with us during your recent visit. We look forward to welcoming you back to The Pines on your upcoming visit to the historical Melaka.Best Regards,The Management.

8/10 – Gut

Kumaran

Gut: Sauberkeit
Decent hotel
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Front Office am 30. Jan. 2024
Dear Kumaran,Thank you for choosing The Pines and we look forward to serve you again on your next visit to the historical Melaka.Best regards,The Pines Melaka

10/10 – Hervorragend

Yew

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love the hotel view of the Malacca River both during the day and night. We definitely enjoyed our one night at the hotel. Wish could extend longer ♥️
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Management am 5. Jan. 2024
Dear Yew,We are delighted to know that you has pleasant stay with us during your recent visit. Thank you for the valuable feedback and we look forward to welcome you back again to The Pines on your next visit to the historical Melaka.Best Regards,The Management.

8/10 – Gut

SAY KEE

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
One of our rooms had chewing gum on the wall of the washroom. The other room, housekeeping did not replenish the body soup
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Hui Ying

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Front Desk am 1. Feb. 2024
Dear Hui Ying,Thank you for choosing The Pines and well forward to serve you again in the near future.Best regards,The Pines Melaka

10/10 – Hervorragend

Chong

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Front Desk am 1. Feb. 2024
Dear Chong,Thank you for choosing The Pines and we look forward to serve you again in the near future.Best regards,The Pines Melaka

8/10 – Gut

Sohaib, SINGAPORE

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Front Desk am 1. Feb. 2024
Dear Sohaib,Thank you for choosing The Pines and we look forward to serve you again in the near future.Best regards,The Pines Melaka

6/10 – Okay

Jeanine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Spacious room but non-working phone in room caused inconvenience to call to front desk for assistance
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Manling

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Personal & Service
I was expecting better standard with the hotel, but it turned out to be a disappointment. The staffs were friendly, and the room is spacious. However the room that we stayed in had a broken shower head, and the cleanliness was below expectations. The toilet bowl seat cover was broken as well. The breakfast was just normal, with little variety. Overall I would say it is just normal.

6/10 – Okay

Manling

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
I was expecting better standard with the hotel, but it turned out to be a disappointment. The staffs were friendly, and the room is spacious. However the room that we stayed in had a broken shower head, and the cleanliness was below expectations. The toilet bowl seat cover was broken as well. The breakfast was just normal, with little variety. Overall I would say it is just normal.

10/10 – Hervorragend

Karsten

Geschäftlich gereist
Aufenthalt von 5 Nächten im November 2023

10/10 – Hervorragend

Aishah

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rooms are spacious and affordable, worth the money.
Aufenthalt von 2 Nächten im August 2023

8/10 – Gut

Chew Seng

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Debaan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location is perfect. 1km walk to prime locations. Breakfast was satisfying l. Staff was friendly. Hotel cleanliness is well maintained. Rooms are huge and spacious.
Aufenthalt von 1 Nacht im September 2023

2/10 – Ungenügend

CHIN

Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

SK

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Value for money & convenient
Aufenthalt von 1 Nacht im Juli 2023

6/10 – Okay

Kong Meng

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Short Weekend Getaway
It was our second time staying at this hotel.Stayed again this round cos all the good food places are within walkable distances.highly the bulldog, a reservation only dine in for lunch and dinner.supwrber food and reasonable prices.the hotel room was a tad disappointing.booked with bathtub but unable to use as it was tilted at one side and water can't drain away.left message at the front desk to get it fixed while we are out.after so many hours, we returned to our room only to find out nothing was done.called front desk again,and they gave all sort of excuse.finally a technician came to fix but we lost the mood to use it already.the breakfast was the same for the three mornings we stayed.thumbs down all the way and limited variety.overall a let down stay this time.avoid booking rooms with bathtub cos all not in good condition and the service was lacklustre.book at your own risk.
Aufenthalt von 2 Nächten im September 2023

10/10 – Hervorragend

Abdul Malik

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The Pines Hotel Review
I had a wonderful stay at the pines hotel. Check-in was a breeze even though we came early and our room view at the 20th floor was quite nice especially at night. The breakfast spread was not too bad either and there were quite a good and varied spread. I did not get to try the swimming pool but it looked awesome too! I personally found the location of the hotel to be excellent but for those who prefer to be near shopping areas or malls, the hatten hotel might suit them better. Overall, I will definitely stay here again.
Aufenthalt von 2 Nächten im September 2023

10/10 – Hervorragend

Verifizierter Reisender

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Spacious Room
Overall it was an excellent experience but a few things should not have happened in a good hotel: The bedsheets were visibly dirty despite the request to ensure clean bedsheets during booking. During check-in, there were about 6 front desk staff, and neither of them made eye contact or addressed me, even though there were no other customers. All staff continued to talk to each other, I (the only customer at that time) had to wait at the counter for a minute or 2, for them to finish talking to each other and assist me with check-in.
Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

SAY KEE

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like the big rooms with sofa bed and table with the 2 chairs if we choose to dine in the room
Aufenthalt von 3 Nächten im September 2023

8/10 – Gut

chong

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im August 2023

8/10 – Gut

Nicole

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

SHING

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good choice for family travel
Renewal hotel with God service, 4 pax room is very good for family
Aufenthalt von 3 Nächten im August 2023
Antwort von The Pines Melaka am 10. Aug. 2023
Dear Shing, Thank you for sharing your experience at The Pines Melaka through the Guest Satisfaction Survey.As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay.Thank you again for your time and come visit us again soonThe Pines Melaka

10/10 – Hervorragend

Izura

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great
Aufenthalt von 1 Nacht im Juli 2023
Antwort von The Pines Melaka am 10. Aug. 2023
Dear Izura, Thank you for your good rating through Guest Satisfaction Survey.Thank you again for your time and come visit us again soon!The Pines Melaka

10/10 – Hervorragend

Wai Ling

Aufenthalt von 7 Nächten im Januar 2023
Antwort von The Pines Melaka am 10. Aug. 2023
Dear Wai Ling,Thank you for your good rating through Guest Satisfaction Survey.Please come visit us again soon!The Pines Melaka

10/10 – Hervorragend

Puteri

Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Chew Seng

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Sivakumar

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nil
Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Yungming

Aufenthalt von 2 Nächten im Juni 2023

8/10 – Gut

SAY KEE

Aufenthalt von 4 Nächten im Juni 2023

6/10 – Okay

Koh Yee Loo

Gut: Sauberkeit
Can hear prayer sessions every morning which woke me up for two days in a row. Bath towels don’t look exactly white and clean - as if not bleached and not washed well enough. Toilet is super small even tho room was big. Not very near to eating places.
Aufenthalt von 2 Nächten im Juni 2023

8/10 – Gut

Eng Seng

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Booked 3 rooms. The rooms are really clean and nice interior design. This is the 2nd time we came back to this hotel. One thing that could be better is the buffet breakfast, the selections could be more and I prefer grind coffee instead if instant coffee.
Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Jessica Diane, Ampang

Mit dem Partner gereist
The view from the room was nice and the room was clean. Will definitely stay again!
Aufenthalt von 1 Nacht im Juni 2023

8/10 – Gut

Lew

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
New facilities and clean. Nice view and easy access to river walk. breakfast varieties are quite limited but ok. Just the scramble egg quality are poor, more likely to watery scrambled egg...hope to buck up
Aufenthalt von 1 Nacht im Mai 2023