First and foremost the staff! They are amazing every single one of them. Everything from cleaners, receptionists, bar staff and wait staff. So welcoming and friendly, helpful and really sets the tone for the whole hotel. The hotel is fantastically located near the sea with an equally lovely beach restaurant. So glad we chose this part of Cala d'or which is much quieter than the center but still within a pleasant walking distance. In the area around the hotel there are good restaurants, entertainment, small shops, nice beaches and the location is perfect for a quiet and pleasant holiday - exactly what we were looking for. When we extended our stay we had a bottle of wine delivered to our room. Another day when my partner was in a Skype meeting at the computer, the cleaning lady came in with a tray of cups, coffee/tea and a kettle without him asking. Breakfast is great and the pool area never feels to busy even though the hotel were fully booked. There is a lovely grass area with palms and trees where you can seek lovely shadow ans also a nice terrace with sundbeds. We enjoyed ourselves so much and will definitely be back!