2/10 Horrible
Peter B E.
26 déc. 2025
Les points faibles : Propreté
Avoid this unit. Place is comfortable, nicely updated, but when I checked in there was a horrible, intense disinfectant smell. It was hard to breathe. I immediately reached out to both grand welcome management and VRBO to let them know the stench made the place uninhabitable, and I was staying for the week. VRBO said it was up to GW to move me. GW sent over a property manager who immediately confirmed the intense smell. She mopped which helped a bit, and said that if I left the windows open the smell would dissipate over the next day. When I woke the next morning, it was still really bad. When I returned at 3pm I called GW, told them the problem had not gone away and it would probably force me to move from the unit. I asked if they could look through their empty places to move me (mid-week in early December with poor snow, so virtually every place in Mammoth Lakes was available, plus rates are low). I did not want to have to move so I mopped multiple times and left for an event. When I came back at 6pm the unit still smelled as bad as ever. GW said that they would not move me, and that further there was no guarantee of a refund if I left. I found another place on a competitor and was out by 7:30pm. GW has thus far only refunded half the cleaning deposit and none of the room fees despite confirming the place stank. I am disputing the charges through my credit card, per VRBO instructions. I'd avoid GW (and this unit) until they fix the problem and their customer service.
Peter B E.
Séjour de 5 nuits en décembre 2025