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Bewertungen von Townhouse Hotel Manchester

4 out of 5
Townhouse Hotel Manchester
101 Portland Street, Manchester, England

Bewertungen

8.4

Sehr gut

486 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
327 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
115 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
48 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
26 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

8.8/10

Personal & Service

8.2/10

Ausstattung

8.2/10

Zustand der Unterkunft

8.0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Mathias

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

2/10 – Ungenügend

Diana

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Pete am 3. Aug. 2023
Thank you for leaving us a review. We appreciate it.

8/10 – Gut

Dominik

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sehr gute zentrale Lage, unkompliziertes Personal, schneller Check-in. Frühstück naja....
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Pete, Operations Manager am 30. Mai 2023
vielen Dank für Ihre netten Worte. Wir wissen das zu schätzen und freuen uns, dass Sie Ihren Aufenthalt genossen haben. Wir sehen uns wieder!

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Leider ist am ersten Tag die Klimaanlage ausgefallen, die Fenster ließen sich nicht öffnen. Ab der zweiten Nacht hat alles funktioniert. Personal war sehr flexibel uns zuvorkommend. Alles war sauber und auch das Frühstück war sehr lecker. Empfehlenswert!
Aufenthalt von 3 Nächten im März 2020
Antwort von Debbie - Front Of House Manager am 16. März 2020
Dear Anonymous, Thanks for taking the time to share your feedback of your recent stay here at the Townhouse Hotel. I am sorry the first night is not perfect for you, but I am glad the 2nd night everything back to normal for you. We are looking forward to see you again soon. Kind Regards, Debbie Front Of House Manager

10/10 – Hervorragend

Lena

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Zentrale Lage, feine Gegend, super Hotel
Aufenthalt von 2 Nächten im Juni 2019
Antwort von Debbie - Front Of House Manager am 14. Juni 2019
Dear Lena, Thanks for your comment, looking forward to see you again

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2019
Antwort von Debbie - Front Of House Manager am 14. Juni 2019
Thank you

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im April 2019

8/10 – Gut

Daniela

Gut: Sauberkeit und Personal & Service
Für eine Übernachtung in Ordnung
Ich bin im Townhouse Hotel nur für eine Übernachtung gewesen. Da ich alleine war, hatte ich nur ein Einzelzimmer gebucht. Das Zimmer war recht klein, das Bett insgesamt für englische Verhältnisse okay, auch das Badezimmer war neu renoviert und in Ordnung. Was mich jedoch wirklich gestört hat, war, dass es keine Möglichkeit gab, das Fenster zu können, um frische Luft hereinzulassen. Stattdessen gab es einen Hinweis, dass man doch dafür die Klimaanlage benutzen sollte, wovon ich leider gar kein Fan bin. Das fand ich schon ziemlich seltsam und gab einem ein recht beengtes Gefühl. Das Frühstück am nächsten Morgen war gut - wenn man englisches Frühstück mag. Für eine Übernachtung war das Townhouse Hotel in Ordnung- für einen längeren Aufenthalt würde ich jedoch eine andere Location wählen.
Aufenthalt von 1 Nacht im September 2018

10/10 – Hervorragend

Julie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Always choose this hotel for its friendly staff, location and comfort!
Aufenthalt von 1 Nacht im April 2024
Antwort von Kate - FO Manager am 17. Apr. 2024
Hello Julie, Thank you very much for your review, we appreciate your feedback. I will make sure to let the team know. We would love to welcome you back any time. Kind regards,

10/10 – Hervorragend

Timothy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great room, incredible location, highly recommended.
Aufenthalt von 1 Nacht im April 2024
Antwort von Natasha am 6. Apr. 2024
Hi Timothy, Thank you so much for your 5 star review! We appreciate you feedback and we hope for you to stay again soon. Natasha - Operations Manager

10/10 – Hervorragend

Ruth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The architectural aspects of the hotel is grand! Something to admire. The staff, everyone was soooo lovely, welcoming, pleasant and kind. Chris was made to be in the position of his role, he is just such a lovely, lovely receptionist and helpful (we could do with him working in the NHS). The bedroom was really a home from home, it was soooo lovely, clean, pleasant and tidy. The breakfast; OMG, there was a wide selection of continental and traditional British cooked breakfast…delicious! We spent 2 nights one break with my parents for my mum’s birthday and this enhanced and exceeded our expectations. All your local amenities and bus routes are in very close proximity to the hotel. Big thank you all 😊
Aufenthalt von 2 Nächten im März 2024
Antwort von Natasha am 2. Apr. 2024
Hi Ruth, Thank you so much for your review and for your feedback. We appreciate it. We will be sure to let Chris know about his name mention. He is however our General Manager, but glad he is leading by example. We are glad you enjoyed your stay and we hope to welcome you back soon. Natasha - Operations Manager

10/10 – Hervorragend

Jayne, COVENTRY

Aufenthalt von 1 Nacht im März 2024
Antwort von Natasha am 14. Apr. 2024
Hi Jayne, Thank you for your review! We are glad you enjoyed your stay with us! Natasha - Operations Manager

10/10 – Hervorragend

Stephanie

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Great customer service and within in walking distance of many businesses.
Aufenthalt von 2 Nächten im März 2024
Antwort von Natasha am 23. März 2024
Hi Stephanie, Thank you so much for your review! We are glad you enjoyed your stay and happy the staff met excellent customer service. We look forward to welcoming you back soon. Natasha - Operations Manager

4/10 – Schlecht

stuart

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
My advice is to shop around for a better hotel. As soon as I arrived, instead of a warm welcome I asked to pay a tourist tax. A tax I’ve never had to pay before in a UK hotel before. Surely Expedia or the hotel should have made the guest aware before booking. This was not a big issue; not annoying nevertheless. The room itself was not great, there was no sunlight from the close proximity to the building opposite making the room very dark. The bathroom was ok, but the toilet was not functional. The TV remote needed new batteries so I was unable to watch TV in bed. Annoying issues so far. The biggest issues was the noise. I barely slept during my stay. Either from people in different rooms or from people outside, screaming and shouting, bins being emptied and of course car alarms going off. I’ve learned an available lesson; not to leave it last minute to book a hotel. When you do; the Townhouse hotel is the result.
Aufenthalt von 2 Nächten im März 2024
Antwort von Natasha am 22. März 2024
Hi Stuart, Thanks for your review and for your feedback. We appreciate it. It makes us become a better business. The City tax is something that Manchester City Council bought in Last April (2023). Due to our city center location, you can unfortunately hear the noise of a busy city. We are working towards better sound proofing for this. Once again, we appreciate your feedback as we can look into these issues. ThanksNatasha - Operations Manager

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel with easy access to public transport
Aufenthalt von 2 Nächten im März 2024
Antwort von Lorna - Guest Service Manager am 13. März 2024
Good morning David! Thank you so much for the amazing 5 star review! It was a pleasure having you here and we look forward to your return! Warmest Regards

10/10 – Hervorragend

Pascal

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tout était parfait. Personnel très accueillant et gentil, très bon hôtel très bien placé dans le centre de Manchester très bon rapport qualité-prix. Petit déjeuner parfait également et copieux merci beaucoup pour ce séjour 👍👍👍👌😉
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Natasha am 16. Feb. 2024
Hi Pascal, Thanks for your 10 ut of 10 review! We appreciate your feedback and are glad you enjoyed your stay! We look forward to welcoming you back soon. Thanks Natasha - Operations Manager

10/10 – Hervorragend

Pauline

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Warm welcome. Helpful staff especially as I have mobility issues.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Chris am 8. Feb. 2024
Dear Pauline,Thank you for your survey response received after your recent stay. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,Chris Thomson General Manager

6/10 – Okay

Mike

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Chris am 5. Feb. 2024
Dear Thank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate you taking the time to rate your stay. We are sorry you were not able to give us more detailed feedback to help us improve our offer or services. We hope to welcome you back in the near future. Kind Regards, Chris Thomson General Manager

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We were on the 5 th floor with a window we couldn’t open for some fresh air !!!! My partner has had heart failure so he needs fresh air to help him breathe esp at night !!!! Room wasn’t very clean either & we only had 1 toilet roll for the 2 nights we stayed !!!!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Chris am 30. Jan. 2024
Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit. We are a grade 1 listed property and our bedroom windows don't open at the hotel for safety reasons.I will be sharing this feedback with the Housekeeping team to improve our cleanliness. Our reception team is 24hrs should you require additional items to make your stay comfortable.Thank you again for your feedback and I do hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 – Hervorragend

Yvonne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great reception! staff friendly
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Chris am 29. Jan. 2024
Dear Yvonne,Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

10/10 – Hervorragend

Nicola

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Hotel is lovely and was quiet during our 3 night stay, Sunday to Wednesday. Had a couple of small issues that were dealt with and we were offered a different suite. The staff were fantastic and are a credit to the hotel. Breakfast was lovely with a nice choice. We will definitely be returning.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Chris am 29. Jan. 2024
Dear Nicola,Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 – Hervorragend

Pedro

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Chris am 29. Jan. 2024
Dear PedroThank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Chris am 22. Jan. 2024
Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 – Gut

RACHEL

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
2 night stay.
We have stayed before and were happy to return. My husband was disappointed it was no longer a menu for breakfast but a buffet. He said his was cold, I didnt have any issues. Our key cards kept de-activating so had several trips to reception to resolve this each time. We also had a plumbing issue in our bathroom just as we were going out on our second eve. This couldn't be resolved so we had to use the bathroom in the next room. Not ideal when you need the loo at 5am. No apology the next morning which was a little disappointing.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Phil (FOH Manager) am 21. Jan. 2024
Hi Rachel, I am really sorry about the bathroom issue. I did offer your husband a room move but he declined and said that using the room next door was fine. Thank you for your feedback regarding breakfast, I will pass these comments on to the head chef.

4/10 – Schlecht

Gareth

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Most modern hotels operate with keycards to get you inside after dark and the trust that you will use the facilities as any reasonable person might. But at Townhouse they like to question you about your guests, like you are a teenager, rather than say, in your 50s. And thus Townhouse staff decided it was ok to police my life - I can't agree with that. I cannot recommend this establishment.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Phil (FOH Manager) am 19. Jan. 2024
Hi Gareth, Thank you for your feedback. Due to the hotel policy we can not allow outside visitors to rooms after 11pm. This is to keep hotel guests safe and also to comply with fire safety regulations. We are sorry that we will not be seeing you again. Best Wishes

6/10 – Okay

Julia

Location to Palce theatre
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Phil (FOH Manager) am 19. Jan. 2024
Thank you for your feedback.

8/10 – Gut

Debra

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great find in Manchester
Great find … well priced, good location, friendly and attentive staff and excellent breakfast. Nothing to fault would happily book again.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Phil (FOH Manager) am 19. Jan. 2024
Debra, Thank you for your valued feedback. We look forward to welcoming you back in the near future.

10/10 – Hervorragend

Luis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place is very good located at the heart of the city. Just 10 minute walk to Oxford-Road train station and 15 minute walk or less to Picadilly Station. There are lots of restaurants and take aways close to the place. City Center is just 5 to 10 minute walk. The hotel is pretty good and personnel very friendly and helpful. The room is spacious and clean. Breakfast is average, I think it should be imporved. Overall stay was grat ! Thanks !
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Phil (FOH Manager) am 19. Jan. 2024
Luis, Thank you do much for your great review. Our breakfast offer is currently under review and changes will be made in the near future. We hope to see you again soon.

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Radiator not working in my room, so bitterly cold.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Phil (FOH Manager) am 19. Jan. 2024
Thank you for your feedback.

8/10 – Gut

Tim

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Business trip
Convenient hotel in centre of the city. Breakfast not brilliant compared to other hotels in the city but staff pleasant and helpful
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Chris am 15. Jan. 2024
Dear Tim,Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 – Hervorragend

Linda

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Theatre trip with friends
Hotel in great location for theatre trip and easily walkable from Piccadilly train station. Checked in early and left our bags as rooms not ready but we didn’t expect them to be. Staff lovely and helpful throughout the stay. Rooms comfortable and clean although l little warm overnight (personally). Air con a little loud so wouldn’t have slept through. Breakfast was very pleasant and hot. Young lady in restaurant was friendly and very helpful. Only thumbs down in my opinion was the coffee ☕️. Could do with better coffee!! Checkout was as simple as check in and the team at the hotel were as pleasant as our stay.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Chris am 15. Jan. 2024
Dear Linda,Thank you for your survey response received after your recent stay. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,Chris Thomson General Manager

8/10 – Gut

charles

Geschäftlich gereist
Gut: Personal & Service
Reasonably priced
Dated hotel room but overall hotel was reasonably priced
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Chris am 12. Jan. 2024
Dear Charles,Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

10/10 – Hervorragend

Rob

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Natasha am 10. Jan. 2024
Hi Rob, Thank you so much for your 5 star review! We appreciate it greatly. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 – Hervorragend

Donald

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natasha am 10. Jan. 2024
Hi Donald, Thank you so much for your 10 star review! We appreciate it greatly. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 – Hervorragend

Donald

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Chris am 8. Jan. 2024
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Good location and comfortable beds
Nice hotel, very central, so no parking available, so best to consider how much the cost will be if you have a car with you. Bedroom very comfortable, well insulated acoustics from street and neighbouring rooms. But hotel a few years old, so it's fraying around the edges ; shower thermostats not working very well, etc .. but overall a friendly and very well located hotel
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natasha am 10. Jan. 2024
Good Afternoon, Thank you so much for your review! We will be sure to take the feedback on board and look into this. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 – Hervorragend

Raymond

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Chris am 8. Jan. 2024
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 – Hervorragend

Micheal

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A great property. Very welcoming staff, less than 10 minutes from Piccadilly gardens for a nice meal or shopping. The rooms are spacious and comfy. The breakfast is delicious, buffet style with many options.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Chris am 8. Jan. 2024
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 – Hervorragend

Lucy

Mit dem Partner gereist
Loved it
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von chris am 1. Jan. 2024
Dear Lucy,Thank you for the 5 out of 5 review for your recent stay.We look forward to welcome you back in the near future to the Townhouse.thanksChris

6/10 – Okay

Jason

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von chris am 1. Jan. 2024
Dear Jason,thank you for your review after your recent stay with us.We hope to welcome you back in the futurethanksChris

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Receptionist staff rude and didn’t respond when we said hello, floor in the room was dirty and there were stains and dust on the ceiling. Did not sleep very well as the bed wasn’t comfy and felt hard.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Chris am 29. Dez. 2023
Dear Anonymous,Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit. We are sorry the team member never acknowledge during the stay. I will be sharing this feedback with team to improve our service and product. we are sorry you never shared your details to allow us to investigate your room in particular. Thank you again for your feedback and I hope to welcome you back soon. Kind regardsChris Thomson General Manager

8/10 – Gut

Jodi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room was lovely, clean and spacious. Breakfast had many hot and cold options.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Chris am 29. Dez. 2023
Dear JodiThank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate your rating about your stay. We are glad you like the room.We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 – Gut

Eeli

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Natasha am 15. Dez. 2023
Hi Eeli, Thank you so much for your review! We are glad you enjoyed your stay with us and look forward to welcoming you back soon.

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natasha am 13. Dez. 2023
Thank you for your review! We hope you enjoyed your stay with us .

2/10 – Ungenügend

Wendy

Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Myself and my partner stayed over night at the townhouse Hotel 101 portland Street Manchester M16DF on Monday the 4th November 2023. We checked into the hotel at 4pm and was allocated room number 117, as soon as we entered the room we set the heating system to 24 degrees and the portable radiator to full so when we came back into the room later on that evening the room would be nice and warm. We came back to the room between 10 - 10.30pm and the room temperature was freezing, it felt like a fridge. For some reason the heating system and the radiator had both turned off. We tried to re set the heating and when we retired to bed we had no choice but to sleep in our clothes, we struggled to sleep as we were to cold, it was the most uncomfortable sleep due to the room temperature. Again waking up in the morning and the room temperature was still freezing. It actually was warmer in the corridor than it was in our room. As we went to check out at reception We spoke to the receptionist on duty and placed our complaints and concerns, she apologised to us and she reported the issues to the hotel manager.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natasha am 13. Dez. 2023
Hi Wendy, Thank you for taking the time to write a review! We appreciate your feedback. I apologize for the inconvenience and the unfortunate temperature problem you went through during your stay. The issue was indeed handed over to the manager and we are now following up on this with our maintenance team. Thanks Again

4/10 – Schlecht

Sioux

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Staff were lovely and accommodating but the facilities and rooms are very tired and need a refit.
Antwort von Chris am 8. Feb. 2024
Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit regards out listed property. I will be sharing this feedback with team to improve our service and product.Thank you again for your feedback and I hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best hotel we have stayed in, in Manchester
Best hotel we have stayed in, in Manchester with a very spacious room and the bed and pillows were very comfortable.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natasha am 7. Dez. 2023
Hi John, Thank you for your 10 star review! We are glad you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very impressed with this hotel. Will certainly book again. Everything perfect.
Aufenthalt von 1 Nacht im November 2023
Antwort von Natasha am 6. Dez. 2023
Hi Robert, Thank you so much for your 10 star review. I am glad you enjoyed your stay with us and we look forward to welcoming you back.

8/10 – Gut

Chris

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natasha am 6. Dez. 2023
Hi Chris, Thanks for your review! We are glad you enjoyed your stay and we look forward to welcoming you back.

10/10 – Hervorragend

james

Aufenthalt von 1 Nacht im November 2023
Antwort von Natasha am 6. Dez. 2023
Thank you for your 10 star review! We look forward to welcoming you back soon.