Hi, We would like to express our gratitude for staying with us, and for taking time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again. Stay in touch, Mella Team

Dear Lynne,Thank you for sharing your feedback with us. We appreciate your kind words about the cleanliness of our hotel, especially the lobby and dining area. We apologize for any confusion caused by the previous name still being used. We will address this issue promptly to avoid any further inconvenience for our guests.Regarding the location, we apologize for any inconvenience you experienced. We understand the discrepancy in the travel time to the Mall of Asia and will work on providing more accurate information to our guests.Your feedback is valuable to us, and we will strive to improve our services based on your comments.Sincerely,Abie De los ReyesFront Office Department

Dear Jamie,Thank you for your feedback regarding our property. We appreciate your kind words and are glad to hear that you found it to be nice.We strive to provide a pleasant and comfortable experience for all our guests, and your feedback encourages us to continue delivering excellent service.If there is anything else we can do to enhance your future stays with us, please feel free to reach out. We look forward to welcoming you back to our hotel in the near future.Sincerely,Abie De los ReyesFront Office Department

Dear Micah,Thank you for choosing our hotel once again and for taking the time to provide us with your feedback. We are delighted to hear that we continue to be your first choice when visiting Manila. We strive to provide exceptional service and a comfortable stay for all our guests, and your positive feedback motivates us to keep up the good work.If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back for your next visit to Manila.Sincerely,Abie De los ReyesFront Office Department

Dear Mr. Dean,We are delighted to hear that you enjoyed your stay with us and found our staff to be incredible. It is our utmost priority to make our guests feel like they are at their home away from home, and we are glad that we could provide you with such an experience.Your feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back to our hotel in the future.Sincerely,Abie De los ReyesFront Office Department

Dear Timothy,Thank you for bringing the issue regarding the air conditioning in your room to our attention. We sincerely apologize for the discomfort you experienced during your stay.Please know that we take your feedback seriously, and we have immediately addressed the air conditioning problem to ensure that it is resolved promptly. Your comfort is our top priority, and we regret any inconvenience caused.We value your patronage and would appreciate another opportunity to provide you with a more enjoyable and comfortable stay. If your travels bring you back to our hotel, please do not hesitate to contact us directly, and we will ensure that all necessary arrangements are made to meet your expectations.Thank you for your understanding, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Abie De los ReyesAssistant Front Office Manager

Dear Chino,Wow! We're over the moon to receive your 5-star rating. Thank you so much for taking the time to review us. Your feedback means the world to us and to our entire team! We're thrilled to know we could provide an experience that met your expectations. It's guests like you who inspire us to always strive for excellence.We can't wait to welcome you back for another stellar stay at our hotel. Until then, take care!Sincerely,Abie De los ReyesAssistant Front Office Manager

Dear Gerard Paul,Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your stay didn't meet your expectations, and we apologize for any inconvenience you experienced.We deeply regret the misunderstandings regarding your requests and bookings, and we assure you that we never intend to blame our guests for any miscommunication that may occur. We have taken note of your concerns about the payment issues and will investigate this matter thoroughly.We're also saddened to hear about your observations regarding the cleanliness of the rooms and the overall state of our hotel. We are committed to providing a comfortable and inviting atmosphere for our guests, and it's clear we fell short in this instance. We'll be addressing these issues with our housekeeping and maintenance teams immediately to ensure improvements are made.Regarding the location of our hotel, we understand your concerns and will take them into consideration as we continue to improve our services and facilities.Once again, we apologize for the shortcomings and thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better in the future.Sincerely,Abie De los ReyesAssistant Front Office Manager

Dear Cathy,We're thrilled to hear that you had such an amazing experience at our hotel! Your kind words about the cleanliness, the upscale atmosphere, and our wonderful staff have truly made our day. We understand how important it is to find a place where you feel comfortable and at ease, especially for someone as discerning as you. It's an honor to know that we've become your go-to hotel in Manila.We can't wait to welcome you back on your next visit! Thank you once again for your glowing review. It's feedback like yours that motivates us to strive for excellence every single day.Sincerely,Abie De los ReyesAssistant Front Office Manager

Dear Brahim,Thank you for feedback. We would appreciate more details so we can address the issue promptly and improve our services.Please feel free to share more information, and we will do our best to ensure a better experience in the future.Thank you for your understanding.Sincerely,Abie De los ReyesAssistant Front Office Manager

Dear Kent,Thank you for sharing your feedback with us. We appreciate your input, and we're sorry to hear that the absence of a bathtub impacted your stay.Your comments are valuable to us, and we'll certainly consider them as we aim to enhance our guest experience. If you have any specific preferences for your next visit, please feel free to let us know, and we'll do our best to accommodate your requests.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.Sincerely,Abie De los ReyesAssistant Front Office Manager

Dear Pacianito,Thank you for your positive comments! We're delighted to hear that you appreciated our new building and the service provided by our great staff.Looking forward to welcoming you back in the future!Sincerely,Abie De los ReyesAssistant Front Office Manager

Thank you for leaving a review and feedback Mr. Jose Webert! Truly appreciated. I'm glad you had a great experience and hope to see you stay with us again in the near future.

Dear Vic,Thank you for staying with us. We are glad to know that you enjoyed your stay. Looking forward for your next visit.

Thank you Micah for staying with us. We are glad that you enjoyed your stay, Looking forward to welcoming you back again.

Dear Maria,Thank you for taking the time to share your thoughts! We're delighted to hear that you found our property clean and well-maintained, and that our staff was helpful, accommodating, and respectful.Looking forward to hosting you again in the future!Sincerely,Abie De los ReyesAssistant Front Office Manager

Dear Gina,Thank you for your wonderful comments! We're thrilled to hear that you appreciated the cleanliness, our friendly staff, and enjoyed the breakfast with its variety of choices.We look forward to welcoming you again on your next stay!Sincerely,Abie De los ReyesAssistant Front Office Manager

Dear Ms. Mary Laureen,Thank you for taking the time to communicate to us your concern and feedback as a guest here at our hotel.Please note that our AC units undergo maintenance on a regular basis. However, there is no excuse for the inconvenience you experienced during your stay. Rest assured that we have taken corrective steps to ensure that this incident will not happen again.We do hope that you will grant us another opportunity to recover your confidence in us. We look forward to your kindest consideration and hope that this unpleasant experience will not permanently mar your perception of Mella Hotel.Thank you.

Hi Flora, We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again. Stay in touch, Mella Team

Hi, Firstly, we thank you for taking the time to share your feedback on your recent stay with us. We are extremely sorry to hear about this and even more sorry to disappoint a customer. Please know that we have taken serious note of your comments, rest assured that we are taking appropriate actions to avoid recurrence and inconvenience to our valued guests. We sincerely hope that your recent unfortunate encounter will not deter you from coming back, and you will give us the opportunity to show that it is not our brand standard. Thank you and we look forward to welcoming and be of service to you again here at Mella. Stay in touch, Mella Team

Hi, We would like to express our gratitude for staying with us and Thank you for leaving us such a wonderful review. We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise. Keep in touch, Mella Team

Hi Ben, We would like to express our gratitude for staying with us and Thank you for leaving us such a wonderful review. We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise. Keep in touch, Mella Team

Hi, We thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit to Mella. We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. Thank you again and we look forward to welcoming you back here at Mella. Stay in touch, Mella Team

Hi, We would like to express our gratitude for staying with us and Thank you for leaving us such a wonderful review. We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise. Keep in touch, Mella Team

Hi, We would like to express our gratitude for staying with us and Thank you for leaving us such a wonderful review. We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise. Keep in touch, Mella Team

Hi, We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again. Stay in touch, Mella Team

Hi Jackie, Firstly, we thank you for taking the time to share your feedback on your recent stay with us. We are extremely sorry to hear about this and even more sorry to disappoint a customer. Please know that we have taken serious note of your comments, rest assured that we are taking appropriate actions to avoid recurrence and inconvenience to our valued guests. We sincerely hope that your recent unfortunate encounter will not deter you from coming back, and you will give us the opportunity to show that it is not our brand standard. Thank you and we look forward to welcoming and be of service to you again here at Mella. Stay in touch, Mella Team

こんにちは、 まず、最近のご滞在についてのフィードバックをお寄せいただきありがとうございます。 これについて非常に残念に思っており、顧客を失望させてさらに申し訳ありません。 ご意見を真剣に受け止めておりますが、大切なお客様の再発や不便を避けるために適切な措置を講じておりますのでご安心ください。 あなたの最近の不幸な出会いがあなたに戻ってくることを妨げないことを心から願っています。そして、それが私たちのブランド標準ではないことを示す機会を与えてください。 ありがとう、私たちはここMellaであなたを歓迎し、あなたに再び奉仕することを楽しみにしています。 連絡を取り合い、 メラチーム

Hi Arikawa, We would like to express our gratitude for staying with us and Thank you for leaving us such a wonderful review. We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise. Keep in touch, Mella Team

Hi Frank, We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again. Stay in touch, Mella Team

Hi Carmen, We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again. Stay in touch, Mella Team

Hi, We would like to express our gratitude for staying with us and Thank you for leaving us such a wonderful review. We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise. Keep in touch, Mella Team

Hi, We would like to express our gratitude for staying with us and Thank you for leaving us such a wonderful review. We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise. Keep in touch, Mella Team

Hi Drew, We thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit to Mella. We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. Thank you again and we look forward to welcoming you back here at Mella. Stay in touch, Mella Team

Hi, We would like to express our gratitude for staying with us and Thank you for leaving us such a wonderful review. We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise. Keep in touch, Mella Team

Hi, We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again. Stay in touch, Mella Team

Hi, We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again. Stay in touch, Mella Team

Hi, We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again. Stay in touch, Mella Team

Hi, Firstly, we thank you for taking the time to share your feedback on your recent stay with us. We are extremely sorry to hear about this and even more sorry to disappoint a customer. Please know that we have taken serious note of your comments, rest assured that we are taking appropriate actions to avoid recurrence and inconvenience to our valued guests. We sincerely hope that your recent unfortunate encounter will not deter you from coming back, and you will give us the opportunity to show that it is not our brand standard. Thank you and we look forward to welcoming and be of service to you again here at Mella. Stay in touch, Mella Team

Hi, We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again. Stay in touch, Mella Team

Hi, Firstly, we thank you for taking the time to share your feedback on your recent stay with us. We are extremely sorry to hear about this and even more sorry to disappoint a customer. Please know that we have taken serious note of your comments, rest assured that we are taking appropriate actions to avoid recurrence and inconvenience to our valued guests. We sincerely hope that your recent unfortunate encounter will not deter you from coming back, and you will give us the opportunity to show that it is not our brand standard. Thank you and we look forward to welcoming and be of service to you again here at Mella. Stay in touch, Mella Team

Hi GUS, We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again. Stay in touch, Mella Team

Hi, We would like to express our gratitude for staying with us and Thank you for leaving us such a wonderful review. We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise. Keep in touch, Mella Team