Dear customer,Thank you for your feedback on your stay at the Hotel, we are glad to hear that overall everything was to your liking. However, we are sorry to hear that you did not experience the five star experience and hope that if you decide to give us another chance we will be able to help you while you are at home.Best regards,

Thank you for taking the time to leave such a wonderful feedback of your recent stay at Guadalpin Hotel Banus. We are thrilled to hear that you enjoyed your time with us. It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,

Thanks for your high rating. It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,

Dear Alexander,Thanks for the rating about your hotel stay.We hope to welcome you soon at the Hotel.Kindest Regards,

Many thanks for taking the time to leave us a review. We are thrilled to hear that you enjoyed your stay with us and had such a positive experience with our team. We do hope we have the pleasure of welcoming you back again in future. With best wishes,

Thank you for taking the time to leave us a review. We are grateful that you have pointed out the elements of your stay that were less than perfect and we are sorry to learn of these. We have shared your feedback with the relevant team for review. We do sincerely hope that we will have another opportunity of welcoming you back to Guadalpin Banus in the future and until then, wish you the very best for the year ahead. Kind regards,

Thanks for staying. We appreciate your feedback.Kindest Regards,

Dear Michael, Thank you very much for your review. We are glad to hear that you enjoyed your stay with us and our wide gastronomic offer. Thank you for your kind words about our staff, we will certainly pass them on. We look forward to welcoming you back very soon. Best regards,

Dear Guadlpin Hotel Banus Guest, I am thrilled you enjoyed your stay with us and the service provided to you was Five Star. We look forward to welcoming you back soon! Best regards,

Thank you for the excellent review of Hotel Guadalpin Banus. We are thrilled to know that you had a pleasant time with us. We appreciate you mentioning the intuitive and personalized service you had received from all of our team members. They are truly the heart of our hotel, and we strive to ensure you feel at home during your stay with us. We are happy to hear that you had enjoyed our breakfast and convenient beach location. We will share your comments with our team members and let them know that they made you feel at home. It was a pleasure having you, and we eagerly look forward to making your next stay with us even more special than the last. Warm Regards,

Thank you for taking the time to leave us such a lovely review. We are delighted to learn that you had enjoyed so many aspects of our hotel during your stay. Most importantly, we want our guests to enjoy their time with us and that they have a comfortable stay. We are glad you enjoyed the overall facilities of the Hotel and our convenient beach location. We will be sure to share your kind words with our team. Thank you for choosing to stay with us always, and we look forward to welcoming you back soon. Warm Regards,

Thank you very much for your review. We hope to have you as our guest again very soon. Kindest Regards,

First of all we would like to thank you for selecting our Gran Hotel Guadalpin Banus for your holidays in Marbella, and for the time you spent to share such a kind and exhaustive review on your stay. We are glad to read that overall you had such a nice time with us. A useful reminder for the future is that you can request a kettle at reception and coffee machine are just availableat our presidential suites. Once again, thank you for your visit. We hope that you had a pleasant journey home, and we look forward to welcoming you again soon. With very best regards,

Thank you for recent review. Your comments brought a huge smile to my face! I was delighted to read that the Hotel has a wonderful charm. It's always appreciated when we receive such positive comments, and we will certainly pass on your praise to our hard working team. We look forward to welcoming you again soon. Kindest Regards,

Thank you for your great review of Hotel Guadalpin Banus. We are thrilled to know that you had a pleasant time with us. We pride ourselves on providing excellent service that makes you feel at home, and we are grateful for your recognition of our friendly service from all of our team members. It is great to learn that you had enjoyed our gastronomy as well. We will certainly let all of our team know how much you appreciated their assistance – that will make their day! We look forward to providing you with the same level of service and unique experiences on your next visit. Warm Regards,

Estimado cliente gracias por su alta puntuación de nuestro establecimiento. Un saludo,

I'm sorry your experience fell short of expectations. What you've described certainly isn't what we want for our guests. I've relayed your feedback to the hotel management for corrective measures to be taken. We value you as our guest and thank you for choosing to stay with us. We hope to host you again for an opportunity to provide you with a much better experience. Best regards,

Thank you for your review. We appreciate every guest review, and take any less favourable comments seriously. If the hotel hasn't lived up to expectations, we apologise, and hope that - should you return - you make us aware of any shortfalls in service or facilities so that we can, hopefully, remedy them whilst you're still a guest.

Thank you so much for taking the time to write such a review of your stay. We will certainly pass on your praise to our hard working team. We appreciate every guest review, and take any less favourable comments seriously. If the hotel hasn't lived up to expectations, we apologise, and hope that - should you return - you make us aware of any shortfalls in service or facilities so that we can, hopefully, remedy them whilst you're still a guest. Kindest Regards,

First of all we would like to thank you for selecting our Gran Hotel Guadalpin Banus for your holidays in Marbella, and for the time you spent to share such a kind and exhaustive review on your stay. We are glad to read that you had such a nice time with us. We were excited to hear that you felt happy with our location and parking. Many thanks for also highlighting our breakfast. Our kitchen service works very hard to make everything perfect. Once again, thank you for your visit. We hope that you had a pleasant journey home, and we look forward to welcoming you again soon. With very best regards,

Thank you so much for your very kind, five star review. We look forward to welcoming you again soon.

Thank you so much for taking the time to write such a helpful and positive review of your stay. It's always appreciated when we receive such positive comments. We will also bring your comments about the spa facilities to the attention of management at our next meeting. We always strive to take on board guest suggestions, and so we hope that your next stay with us will reflect the improvements we have scheduled in the coming months. We look forward to welcoming you again soon. Kind Regards,

First of all, we would like to thank you for selecting the Gran Hotel Guadalpin Banus for your holidays in Marbella, and for the time you spent to share a review of your stay with us. Our hotel requires that: if you are staying alone, you need to be at least 18 years old to check in, as this is a Spanish legal requirement. All minors need to be accompanied by an adult in order to check in, and require written authorisation from a parent or guardian legitimised by the police or court if not travelling with a parent or guardian. Our hotel welcomes adults and children. Once again, thank you for your visit. We hope that you had a pleasant journey home, and we look forward to welcoming you again soon. With very best regards

Dear guest, Thank you for your nice comments about our Hotel. We hope to host you again very soon. Kindest Regards,

Dear Susanna, Thank you for your nice comments about the Hotel and for the high rating. We hope to host you again very soon. Kindest Regards,

Thank you for your review of our hotel. If you're ever our guest again, please don't hesitate to bring any issues to our attention so that we can provide you with resolutions before you go. Kindest Regards,

Thank you for choosing the Hotel Guadalpin Banús for your travels to Marbella. We appreciate your excellent rating. I am thrilled to read that our commitment to providing an exceptional guest experience resonated throughout your time with us. As a hotel we greatly appreciate your recommendation and we eagerly await your return. Our pricing for the beach beds is comparable to similar properties in the area. We feel we provide good value for the beach service we offer. Kindest Regards,

Hello, Thank you so much for staying with us. We are truly sorry that we were not able to meet your expectations. We look forward to host you again in a non-distant future. Kindest Regards,

Dear guest, First of all, we would like to apologise to you for not answering you in your own language. We are replying in an international language so as to make ourselves understood. We thank you also for pointing out our hotels great location, which is also one of the many reasons guests choose to return to our hotel regularly having such a wonderful prime situation on Puerto Banus. Naturally I am terribly disappointed that our staff members did not show case the usual level of hospitality which we pride ourselves on and I have shared your feedback with the entire team at the hotel. Please be assured that this is not a usual occurrence at the hotel and I do hope that we have the chance to welcome you back to the hotel in the future. I hope you will give us the opportunity to serve you again on your next visit to Puerto Banus. Warmest Regards, Gran Hotel Guadalpin Banus Guest Relation Department.

Dear guest, First of all, we would like to apologise to you for not answering you in your own language. We are replying in an international language so as to make ourselves understood. We see that you also took the chance to walk about and enjoy the exclusive areas of Puerto Banus. The truth is that the surroundings of the hotel are noted for the wide range of establishments of all sorts that are revamped every year to provide new, enjoyable experiences for the visitors to the area. We are thrilled to read your positive comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Gran Hotel Guadalpin Banus Guest Relation Department.

Dear guest, Thank you so much for your review. We apologise for not answering in Dutch but in English. We hope you don’t mind but as it is known as the international language, we thought it would enable us to understand each other more easily. Certainly, the hotel is very well located, in front of the sea, with amazing views, surrounding by the mediterranean nature, which provides to the hotel a line of calm and relax. We have many beaches a few minutes’ walk from us. Puerto Banus Beaches run either side of the Port and there is a huge range of Chiringuitos (Beach Bars/Restaurants) and Beach Clubs to choose from. There are a few different beaches along Puerto Banus, Playa El Duque (also known as Playa de Nueva Andalucía), Playa de Puerto Banus (also known as Playa de Levante) and further along towards Marbella, Playa Rio Verde, perfect for a lazy afternoon picnic, or a chilled-out day on the beach. We look forward to welcoming you back to our Hotel in the not too distance future. Sincerely, Gran Hotel Guadalpin Banus Guest Relation Department.

Dear guest, First of all, we would like to apologise to you for not answering you in your own language. We are replying in an international language so as to make ourselves understood. So pleased you would like to stay again! And that you have recommended our hotel. We thank you also for pointing out our hotels great location, which is also one of the many reasons guests choose to return to our hotel regularly having such a wonderful prime situation on Puerto Banus. And finally, we thank you for mentioning our team here, they are the backbone of our hotel and we will certainly pass on your compliments to all involved in making your stay with us a memorable one. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Gran Hotel Guadalpin Banus Guest Relation Department.

Dear Markus, First of all, we would like to apologise to you for not answering you in your own language. We are replying in an international language so as to make ourselves understood. It is wonderful to hear that the variety and quality of food served in our breakfast and evening meal buffets have exceeded your expectations. We offer an excellent selection and service as we understand how important it is to satisfy each guest’s taste and also how necessary this is to fully enjoy your holiday experience. I would like to thank you for this very helpful feedback and hope to welcome you back to our Hotel sometime in the future. Sincerely, Gran Hotel Guadalpin Banus Guest Relation Department.

Lieber Gast, wir freuen uns, dass Sie sich die Zeit genommen haben, unser Hotel auf Expedia zu bewerten, und möchten uns dafür sehr herzlich bei Ihnen bedanken. Es ist uns ein großes Vergnügen zu lesen, wie sehr Ihnen unsere exzellente Lage und unser exklusives Frühstücksbüffet gefallen hat. Auch Ihre Verbesserungsvorschläge nehmen wir dankend zur Kenntnis. Es grüßt Sie freundlich, Ihr Team vom Gran Hotel Puerto Banús

Dear guest, So pleased you would like to stay again! Thank you for your review! We are so pleased you found the staff friendly and enjoyed your room and breakfast. We want to ensure all our guests are looked after from start to finish and our friendly team are always on hand to assist with anything you may need! We also would like to stand out our location, it speaks for itself and we are very proud to be located in the heart of the west end. Again to conclude thank you again, for sharing your experiences with us and we look forward to welcoming you back in the hopefully not too distant future. Best Wishes, Gran Hotel Guadalpin Banus Guest Relation Department.

Liebe Susanna, toll, dass es Ihnen so gut bei uns gefallen hat. Sie haben ganz recht, dass unsere hervorragende Lage direkt einer schönen Bucht nur 10 Minuten vom Zentrum von Puerto Banús entfernt unübertroffen ist. Danke auch für die Komplimente zu unserem gastronomischen Angebot und unserem Personal. Wir würden uns sehr freuen, wenn wir Sie wieder bei uns begrüßen können. Herzlichst Ihr Team vom Gran Hotel Guadalpin Banus

Dear guest, thank you again for your 5* score! We look forward to welcoming you back to our Hotel in the not too distance future. Sincerely, Gran Hotel Guadalpin Banus.

Lieber Gast, haben Sie vielen Dank für Ihre ausführliche Rückmeldung zu Ihrem Urlaub in unserem Hotel auf Expedia. Toll, dass Sie sich die Zeit genommen haben, zu jedem Punkt Ihre Eindrücke und Erfahrungen zu schreiben und so nicht nur uns, sondern auch allen zukünftigen Gästen ein ausgezeichnetes Bild unserer Anlage und Dienstleistungen an die Hand zu geben. Ausserdem zeigt es uns, dass wir in die beste Richtung arbeiten, wenn wir lesen, dass Sie sich so wohl gefühlt haben. Das Wohlergehen unserer Gäste ist ohne Zweifel unsere oberste Priorität. Wir freuen uns schon jetzt auf Ihren nächsten Besuch und senden Ihnen bis dahin die allerbesten Grüße, Ihr Team vom Gran Hotel Guadalpin Banus

Liebe Bea, wir freuen uns sehr, dass Sie die Zeit gefunden haben, Ihren Kommentar auf Expedia zu veröffentlichen. Dankeschön! Wir sind stolz auf Ihre tolle Bewertung unserer genialen Lage. Schön, dass der Zimmerwechsel problemlos geklappt hat und Ihren Bedürfnissen besser entsprochen hat. Es wäre uns ein Vergnügen, Sie wieder bei uns begrüßen zu dürfen. Ihr Team vom Gran Hotel Guadalpin Banus

Lieber Axel, Herzlichen Dank für die Zeit, die Sie sich genommen haben, Ihren Eindruck von unserem Gran Hotel Guadalpin Banus auf Expedia zu veröffentlichen. Wir freuen uns sehr, dass Ihnen die hervorragende Lage unseres Hotels so gut gefallen hat. Wir sind wirklich direkt an einer wunderschönen Bucht mit Sandstrand, nur 10 Minuten zu Fuß von Puerto Banus entfernt. Auch unser Frühstücksbüffet wird von den allermeisten Gästen als ausgezeichnet gelobt, und es stimmt, dass es weder was die Auswahl noch was die Qualität betrifft keine Wünsche offenlässt. In diesem Sinne sind wir überrascht, dass Sie den Eindruck hatten, es wäre noch Luft nach oben. Für konkrete Vorschläge waren wir immer dankbar. Danke auch für Ihre Hinweise, wie wir unseren Auftritt verbessern können. Es grüßt Sie herzlich, Ihr Team vom Gran Hotel Guadalpin Banus

Dear Amy, Thank you for staying at the Gran Hotel Guadalpin Banus and for sharing your feedback. We take all guest feedback into consideration and your feedback and experience will help us identify the key areas on which to work on. We truly appreciate the time you have taken to point out these matters. It gives us great pleasure to learn that you enjoyed the Gran Hotel Guadalpin Banus experience, and in particular the prime location of the hotel, the lovely food and the friendly service provided by our dedicated team. We apologize that we did not meet fully your expectations during your stay regarding your rooms. We really do try our best to meet all our guests requests however we are unfortunately restricted by availability at the time, which in this case we were fully booked and unable to relocate you. I would like to thank you for taking the time to write this review, and hope we can welcome you back to the Gran Hotel Guadalpin Banus in the near future. With very best regards

Lieber Gast, Wir freuen uns sehr, dass Sie die Zeit so bei uns genossen haben und wir Ihnen einige wunderschöne Tage bescheren konnten. Freundlichkeit und Liebenswürdigkeit sind die Aushängeschilder unseres Services. Und einen besseren Start in den Tag, als mit einem ausgiebigen Frühstück auf unserer Terrasse direkt am Strand kann man sich kaum vorstellen. Wir freuen uns, wenn Sie uns bald wieder besuchen. Ihr Team von der Abteilung für Kundenzufriedenheit des Gran Hotel Guadalpin Banús