Danke für deinen Kommentar. Wir nehmen das von Ihnen bewohnte Zimmer in unseren Renovierungsplan auf.

Dear Guest, I am so sorry and surprised to read your comments. Indeed I am aware of the fact that after the first night you have asked to see other rooms and that our Duty Manager has shown you several others. At no time you gave us the opportunity to let you stay in an other room as you requested an early departure, early departure that, despite the cancellation policy we should have applied, we did not inforce to you as gesture of good will. With all the repect I own you I strongly believe that we do not deserve such negative comment from your side. The hunts in the room was reported upon check out so too late to be addressed and the TV channels issue was never mentioned to us. I am so surprised about your judgement because as you can see from Expedia travellers' comments we have a very high rate of satisfaction (frequently 5 out of 5). It is a shame that you did not leave us the time to show you our potential and the comfort of our accomodations. Les Deux Tours represents a chic and charming house in the country side and maybe this kind of properties are not what you were looking for. I would be very pleased to be able to meet you next time you travel to Marrakech, at least to show you the beauty of the house and its potental. Kind regards, Eros Abrile - General Manager

Dear Guest, Thank you for your lovely comments. I will pass the message to the teams. Kind regards, Eros Abrile / General Manager

Dear Guest,We thank you for sharing your experience. We are glad that you found our hotel a great place to stay and giving a rating of 8/10.We are sorry to learn of your cat allergy. Indeed, we have 3 cats and others animals : turtles, peacocks, goats and a lot of birds… As you know, our Les Deux Tours is located in the countryside. Letting our animals free is part of our spirit and philosophy. We would like if we may to underline ((for the Expedia readers), the fact that indeed small pets are always welcomed, as indicated in our website.Kind regardsWafa

Thanks for your comment and note

Dear Guests,Thank you very much for having selected Les Deux Tours for your stay in Marrakech. With this message I would like to share with you our frustration for the unfortunate episode you have reported. As you said our investigation did not provide any elements which can confirm what has really heppened.As you have noticed at Les Deux Tours we do not register any other comments in relation of this kind of event and that is why we are very surprised and speechless.Our team members are very trusted emplyees who have been with us for a very longtimes.The house provides at guests' disposal safety deposit boxes in every accomodation and as everywhere in the world it is always recommandable to make good use of them no matter the quality and level of the property.We understand that you have decided to leave an important amount of cash outside the safe during your stay, despite we do not believe that our team members could have done this, we undestand that this could have been a tentation for any human been.We respect your position and pleased to have the opportunity to reply to you in public. It is, as you could understand, difficult for us to take financial and moral responsibility for this.It is a shame that you have decided to rate the property with 2 because of this, I think we should separate the hotel performances and an unlucky life event.By experience guests are very much concentrated on their trip and frequelty leave money and personal belongings in unexpected places overall while travalling in town. It is not uncommon for us to find lost valuable items in unexpected places.I sincerely hope to have the opportunity to welcome you again in order to re-establish your confidence in our proprety.Wishing you all the best,

Sorry about this. We alerted the Manager

Many thanks for your comment

Thanks for your comment

Nous sommes heureux de vous voir satisfait et vous remercions pour votre commentaire

Merci d'avoir pris le temps de répondre

Hi ElisabethThanks for your comments.

thank you for having taken the time to comment your stay;

Dear Amelia, Thanks for your comments