2/10 – Ungenügend
Kareem A.
16. Feb. 2026
Verbesserungswürdig: Sauberkeit
Our group of four was initially excited to book this property based on the photos and the advertised ski-in/ski-out access, working hot tub, and clean accommodations. Unfortunately, the experience was very disappointing and the management company lacked transparency and communication.While en route, we were notified at check-in time that the hot tub was not working, despite management admitting they had known about the issue for two days. No alternative accommodations or partial refund were offered.Upon arrival, there was a strong smell of sewage coming from the basement laundry room. We also discovered the heat was not functioning properly, leaving the main living area uncomfortably cold and largely unusable. The host was notified, and the heat was not repaired until the following day. Maintenance acknowledged the heating issue but denied the odor, which persisted.Additionally, the furniture was not clean. The couches had visible stains and several cushions showed burn marks.This property is NOT ski-in/ski-out as advertised. The nearest lift is about a half-mile walk, and the closest trail is a black diamond. Beginners will need to drive to the resort, and even experienced skiers must walk uphill on a concrete road to access the trail on concrete.We requested a refund due to the heat issue, unusable hot tub, and odor, but the host delayed responding for over two weeks. We escalated through VRBO with no resolution.
Kareem A.
Aufenthalt von 3 Nächten im Februar 2026