Lieb Edwin,Wir danken Ihnen für die Beantwortung unserer Umfrage. Ihre Meinung ist uns sehr wichtig. Sie motiviert uns, uns jeden Tag weiter zu verbessern. Ich werde Ihre Kommentare mit unserem Team teilen. Wir warten bald auf Sie.Herzlich

Dear guest We are so happy to read that you enjoyed your stay with us. We regret the small disappointment of the size of the pool, we were corroborating and the photos of the pool look just as it really is. We apologize for what happened. We hope that you returns soon so that you continues to enjoy our services. Novotel Medellin.

Estimado huesped Agradecemos su maxima calificacion y estamos felices de haber cumplido con sus expectativas. Deseamos que regrese pronto. Novotel Medellin El Tesoro

Dear Emeli, We thank you very much for answering our survey, your opinion is very important and helps us evaluate ourselves to improve every day, we will take your recommendations into account at breakfast, we hope to see you soon.Regards,

Estimado Andres, Le agradecemos mucho por responder nuestra encuesta, Su opinión es muy importante para nosotros, nos motiva a seguir mejorando siempre, los esperamos pronto.Cordialmente,

Dear Nathan,We thank you very much for answering our survey, your opinion is very important to us, it helps us evaluate ourselves and continue improving every day, we hope to see you soon.Regards,

Dear TamiekaWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day

Estimada MargaritaEsperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros, su opinión es muy importante, pues nos motiva a ser siempre mejores en nuestro servicio. Esperamos que regrese pronto a nuestras instalaciones. Que tenga un feliz día.

Dear MelinaeWe hope you are fine. We want to thank you for taking you time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

Dear John We hope you are fine. We want to thank you for taking you time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

Dear Christy, We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team, we hope to see you soon.Regards,

Dear KimberlyWe want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

Dear Ghislaine We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

Dear AlexisWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it helps us to evaluate ourselves and it also motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

Dear Argenis We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day.

Dear Zulay,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, we will share your comments with our team, we hope to see you soon.Regards,

Dear Liliana We hopr you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

Dear Jiwan,We thank you very much for answering our survey, your opinion is very important to us, it helps us to continue improving every day, we hope to see you soon.Regards,

Dear CarlosWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel to keep enjoying it. Have a nice day.

Dear George,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team, we hope to see you soon.Regards,

Dear Syndey, We thank you very much for answering our survey, your opinion is very important to us, it helps us to continue improving every day, we hope to see you soon.Regards,

Dear Jorge,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team. we wait for you soon.Regards,

Estimado ChristianEsperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros, su opinión es muy importante, pues nos motiva a ser siempre mejores. Esperamos que regrese pronto a nuestras instalaciones. Que tenga un excelente día.

Dear Kelvin,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, we hope to see you soon.Regards,

Dear David,We thank you very much for answering our survey, your opinion is very important to us, it helps us to continue improving every day, we will take your recommendations into account, we hope to see you soon.Regards,

Dear Trey,We thank you very much for answering our survey, your opinion is very important to us, it helps us to continue improving every day, we will take your recommendations into account, we hope to see you soon.Regards,

Dear KevinWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important, since it helps us to evaluate our service. We are sorry that your experience did not meet your expectations. However, we would like to clarify that we have not hidden fees. That is something clear through our government that if a guest does not have a package included, for example the breakfast, the guest will have to pay for the VAT (19%) of the stay. On the other hand, security guys are always taking care of us and our guests, that is why they are always watching everything. We do not want you to take this personal. We hope you give us another opportunity to serve you in the future. Come back soon. Have a nice day.

Estimada Geraldine,Le agradecemos mucho por responder nuestra encuesta, su opinion es muy importante para nosotros, nos motiva a seguir mejorando cada dia, los esperamos pronto. Cordialmente,

Dear Sarah,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day. we wait for you soon.Regards,

Estimada Sra. Sandra,Le agradecemos mucho por responder nuestra encuesta, su opinion es muy importante para nosotros, nos ayuda a seguir mejorando cada dia, seguiremos trabajando para ofrecer el mejor servicio a nuestros huespdes, los esperamos pronto. Cordialmente,

Dear WilliamWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to improve our service. We hope you come back soon. Have a nice day.

Cher SylvainNous espérons que vous vous sentez très bien. Nous tenons à vous remercier d'avoir pris le temps de répondre à cette enquête. Pour nous, votre avis est très important, car il nous aide à nous évaluer et nous motive à toujours être meilleurs dans notre service.Nous sommes vraiment désolés que votre séjour n'ait pas été parfait. Mais nous vous invitons à revenir pour profiter de notre service amélioré. De la piscine, et du bar que nous ouvrirons prochainement.Passe une bonne journée.

Estimado GaetanoEsperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros, su opinión es muy importante, pues nos ayuda a evaluarnos y nos motiva a ser siempre mejores en nuestro servicio. Esperamos que regrese pronto, y que tenga un feliz día.

Estimada AnaEsperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros, su opinión es muy importante, pues nos ayuda a evaluarnos y nos motiva a ser siempre mejores en nuestro servicio. Esperamos que regrese pronto y que tenga un excelente día.

Dear Abdiel,We thank you very much for answering our survey, your opinions are very important to us, it motivates us to always continue improving, we are glad that you enjoyed your stay, we hope to see you soon.Regards,

Dear Lilian,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, we hope to see you soon.Regards,

Dear Sue,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue constantly improving, we will continue working to make our guests' stay unforgettable. we wait for you soon.Regards,

Dear Mr. Fernando, We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our work team. we wait for you soon.Regards,

Dear German,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day. We will take your recommendations into account, we hope to see you soon.Regards,

chère Jessica,Nous vous remercions beaucoup d'avoir répondu à notre sondage, votre avis est très important pour nous, il nous motive à continuer de nous améliorer chaque jour, nous prendrons en compte votre recommandation concernant la sonorisation. Nous vous attendons bientôt.Cordialement,

Dear MichelWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara SuazaVIP Concierge

Dear Nicoles,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team. we wait for you soon.Regards,

Dear Luis,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team. we wait for you soon.Regards,

Dear Giovanny,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team. we wait for you soon.Regards,

Dear Juan,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team. we wait for you soon.Regards,

Dear Esther,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team. we wait for you soon.Regards,

Dear Gissy,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your opinion with our work team. We wait for you soon.Regards,

Dear VirgilioWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon, we will be waiting. Have a nice day

Buenos dias estimado FANGSHU.Agradecemos su comentario. Realizando el respectivo seguimiento hemos evidenciado lo siguiente:1) nuestro hotel emitió la factura corresponidente a Expedia.com (medio por el cual se realizo la reserva y por el cual ingreso a nuestro sistema) el dia de su check out 12 de marzo de 2024.2) Nuestro gerente de turno le solicitó un correo electronico por el chat en linea de expedia.com el dia 13 de marzo 3) el dia 14 de marzo recibimos la información por su parte del correo electronico donde deseaba le realizaramos la factura, este mismo dia se procede a compartir el documento respectivo.Continuamos muy atentos a sus importantes comentarios.

Estimada Paula Esperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros su opinión es muy importante, pues nos ayuda a evaluarnos y nos motiva a ser siempre mejores en nuestro servicio. Esperamos que regrese pronto a nuestras instalaciones. Que tenga un feliz día.