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Bewertungen von Hotel Indigo Memphis Downtown, an IHG Hotel

3.5 out of 5
Hotel Indigo Memphis Downtown, an IHG Hotel
22 N B.B. King Blvd, Memphis, TN

Bewertungen

8.0

Sehr gut

633 von insgesamt 1325 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
323 von insgesamt 1325 Gästebewertungen haben eine Bewertung von 8 - Gut" "
157 von insgesamt 1325 Gästebewertungen haben eine Bewertung von 6 - Okay" "
110 von insgesamt 1325 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
102 von insgesamt 1325 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.2/10

Sauberkeit

8.4/10

Personal & Service

7.6/10

Ausstattung

8.0/10

Zustand der Unterkunft

8.2/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Meike

Verbesserungswürdig: Personal & Service
Hotelzimmer war vor Ort plötzlich 100Dollar teurer
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 24. Mai 2024
Hallo Meike,Wir schätzen Ihre anhaltende Treue aufrichtig und danken Ihnen, dass Sie sich entschieden haben, bei uns zu bleiben.Damit wir Ihre eventuellen Anliegen besser klären können, bitten wir Sie höflich um zusätzliche Informationen zu Ihrem letzten Aufenthalt.Bitte beachten Sie, dass auf den Konten aller unserer Gäste eine Nebenkostenabrechnung in Höhe von 75,00 USD verbucht wird. Diese Abbuchung ist ein Standardverfahren und wird nach Ihrer Abreise aufgehoben. Normalerweise dauert es fünf bis sieben Werktage, bis der Betrag wieder auf Ihrem Konto erscheint.Sollten Sie Fragen haben oder weitere Erläuterungen benötigen, können Sie sich gerne direkt an uns wenden. Wir werden uns gerne darum kümmern, dass während Ihres Aufenthalts keine Überzahlungen angefallen sind.Nochmals vielen Dank für Ihre Unterstützung.

10/10 – Hervorragend

Thomas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
-
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 6. Mai 2024
Thank you, Thomas, for choosing to stay with us at Hotel Indigo Memphis Downtown. We appreciate your feedback and are delighted to hear you had a positive experience. We value your support and hope to welcome you back in the near future.

10/10 – Hervorragend

Oliver

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay in Memphis, parking garage right in the building and beale street in walking distance
Aufenthalt von 2 Nächten im September 2023
Antwort von Chris Jordan am 22. Sept. 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 – Ungenügend

Andratzek

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr schmutzige Zimmer/Pool nicht benutzbar Algen
Diese Hotel war ein Teil einer langen Reise. Für ca. 150€ pro Nacht. Das erste Zimmer hat total nach Schimmel gerochen. Wir haben das Zimmer gewechselt. Das zweite Zimmer war kaum besser. Es lagen Schrauben und fremde Haare auf dem Boden. Ebenso irgendwelche Käfer. Ebenso waren große Spinnennetze neben dem Bett. Der Pool war total verallgt. Wir reklamieren bei Hotels.com und im Hotel daraufhin wurde das Zimmer nochmals gereinigt. Der Pool sollte ebenfalls gereinigt werden. Der Manager Will kümmerte sich, jedoch waren die einer der Angestellten an der Rezeption total desinteressiert. Wir haben nochmals eine Nacht gebucht, weil wir ja nun ein sauberes Zimmer hatten. Das war ein Fehler. Nachdem der Pool wieder veralgte, gab man uns die Schuld. Jedoch wurde das Wasser nicht zirkuliert und der Pool wurde einfach geschossen. Bei einer Rücksprache wurde uns arrogant gesagt, dass es halt so sei… Das Frühstück nebenan ist total überteuert und die kassieren 20% Trinkgeld, obwohl kein Service stattfindet und ständig das Personal wechselt. Ich werde das Hotel nie mehr wählen. Preis/Leistung passt nicht. Ferner ist es einfach zu dreckig.
Aufenthalt von 1 Nacht im August 2023
Antwort von Chris Jordan am 12. Sept. 2023
We appreciate you taking the time to share your feedback regardingyour stay with us, we give the utmost importance to our guest reviewsand comments! All reviews help us improve and present opportunities thatassist in our ability to provide the best guest experience possible. Weappreciate you bringing your experience to our attention. Thank you!

2/10 – Ungenügend

Andratzek

Aufenthalt von 2 Nächten im August 2023
Antwort von Chris Jordan am 12. Sept. 2023
We appreciate you taking the time to share your feedback regardingyour stay with us, we give the utmost importance to our guest reviewsand comments! All reviews help us improve and present opportunities thatassist in our ability to provide the best guest experience possible. Weappreciate you bringing your experience to our attention. Thank you!

6/10 – Okay

Sonya

Aufenthalt von 2 Nächten im Mai 2023
Antwort von Richie am 17. Juni 2023
Thank you, Sonya,for being our guest at Hotel Indigo Memphis Downtown. We are glad you enjoyed your stay and hope o see you again soon.

2/10 – Ungenügend

Dirk

Aufenthalt von 5 Nächten im März 2023
Antwort von Richie am 17. Apr. 2023
Thank you, Dirk, for being our guest at Hotel Indigo Memphis Downtown. Our team and I apologize for any service failures and hope to see you again soon.

10/10 – Hervorragend

Michael

Aufenthalt von 1 Nacht im Januar 2022
Antwort von Hotel Indigo Staff am 31. Jan. 2022
Thank you for staying with us and taking time to rate your experience. We appreciate the 10 out of 10 review. We look forward to welcoming you back!

8/10 – Gut

bill

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked the decor. Easy walking to Beale Street. Fringe of downtown but still felt safe walking. Had a good time
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Kat

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service
I really like the hotel it’s self but the front desk reception was bad like I ask for Toilet paper 2 days straight and I ask for late check out then told me straight to my face I didn’t like the maintenance was only real people ask how are stay were the pool was beautiful so I think more the receptionist was not doing her job at all . There multiple receptionist like there like 4 different people doing one job so maybe that why but all different shifts idk feel like do better job with Communication bc that not it and microwave only one is downstairs there no microwave in room which I thought was weirdo
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 26. Mai 2024
Dear Kat,We appreciate your loyalty and staying with us.Thank you for filling out the survey.I will follow up with our front desk department in honor our guest requests at this time. I am sorry if there was a delay in receiving toilet paper.Also, we will follow up the keep the conversation’s between our front desk associates on a minimum, and we will spend our time focusing on our guests.I hope you were able to enjoy our swimming pool. Please make sure to visit the restaurant biscuits and jams on your next visit.

10/10 – Hervorragend

Eric

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was very helpful and friendly.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 24. Mai 2024
Eric, thank you for your kind words. The team at Hotel Indigo Memphis Downtown is delighted to know you found them helpful and friendly. We're looking forward to welcoming you back soon!

10/10 – Hervorragend

Czara Nicole

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a good experience at the Indigo
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 23. Mai 2024
Czara Nicole, the team at Hotel Indigo Memphis Downtown, an IHG Hotel, is delighted to hear that you had a good experience. We're looking forward to welcoming you back on your next visit!

10/10 – Hervorragend

Barbara Ann

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would stay here 100 times, we have not one complaint. It is walkable to everything. The hotel beds blew me away they were so very comfortable along with the pillows. It was like sleeping on clouds. Great hotel
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Barbara Ann,Thank you for sharing your fantastic experience at Hotel Indigo Memphis Downtown, an IHG Hotel. We're delighted that you found the beds and pillows incredibly comfortable and enjoyed the convenient location. We're looking forward to welcoming you back for many more stays.Best regards,Hotel Indigo Memphis Downtown Team

10/10 – Hervorragend

Jimira

Gut: Sauberkeit
The aesthetic
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Jimira, thank you for appreciating the aesthetic of Hotel Indigo Memphis Downtown! We're delighted to hear that you enjoyed your stay. Our team members always strive to provide a memorable experience. We hope to welcome you back soon!

2/10 – Ungenügend

Loreal

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This hotel was more like a motel. Poor quality furniture. Unclean. Dirty used towels in our bathroom.Unsafe conditions in parking garage, no cameras. Car was broken into on hotel property garage. No one, not even security witnessed incident. Only positive was being a short walking distance to Beale street and staff were friendly. Would not recommend stay here to even my worst enemy.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Dear Value Guest,We appreciate your loyalty and staying with us.We take pride in maintaining a clean hotel and guest room.If we had known of the dirty towels in your bathroom, we would have replaced the towels right away for you. I will follow up with our Director of Housekeeping to make sure all guest rooms receive clean towels.We apologize for your car being broken into during your stay.The hotel and the parking garage is not held responsible for theft and or damages for cars parked in the parking garage.I will follow up with the owner of the parking garage if they would be willing to install cameras.We appreciate the kind words you gave us in regards to our location and staff.Please forgive us, and we hope to see you again at Hotel Indigo Memphis Downtown.

10/10 – Hervorragend

Artiom

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 19. Mai 2024
Artiom,Thank you for your positive feedback! Hotel Indigo Memphis Downtown, an IHG Hotel, is thrilled to hear you had an excellent stay. We're looking forward to welcoming you back soon.

4/10 – Schlecht

meg

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was rude in general . The fire alarm went off in the middle of the night and there was not a single staff member to direct people in a situation that could have been dangerous. Something as simple as asking if there was coffee available in the morning…response was just a “nope” Room/building grubby and moldy. I can’t remember leaving a poor review of a hotel. This was terrible.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 18. Mai 2024
Meg, thank you for sharing your experience. It is concerning to hear about the issues you faced during your stay. Your feedback regarding the team's interactions and conditions of the room is appreciated and will be reviewed internally. We strive to provide a better experience and hope you will consider giving us another chance in the future.

4/10 – Schlecht

Destiny

Mit einer Gruppe gereist
Verbesserungswürdig: Zustand der Unterkunft
This was a good location. Very nice entrance. We however had to continue to go downstairs to get our key card reset. Never had this experience. When I initially entered the room the sink was messed up. We had to get the engineer to come up to fix it which when I tried to call through the phone I couldn’t get a hold of anybody. I didn’t care for some of the customer service there either. The pool area needs to be cleaned more thoroughly and some of the Funiture needs to be replaced. The windows have not been cleaned for several years. The towels were rough. We had to pay for parking which I find ridiculous. If I had known that I would have booked the Peabody.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 18. Mai 2024
We appreciate the detailed feedback and our team will investigate the issues listed. The pool area and windows were all cleaned last month as temperatures warmed up so this may have been an isolated incident. Feel free to contact us so we can get more info.

10/10 – Hervorragend

Rosa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 16. Mai 2024
Rosa, the team at Hotel Indigo Memphis Downtown, an IHG Hotel, is thrilled you had a great experience! We hope to welcome you back for another wonderful stay soon.

10/10 – Hervorragend

Trinity

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
service was excellent
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Trinity, we're thrilled to hear you enjoyed the superior service at Hotel Indigo Memphis Downtown, an IHG Hotel. Our team members strive to create memorable stays for our guests and it's fantastic your experience reflects this. We appreciate your positive feedback and look forward to your next stay, ensuring it is another excellent one.

8/10 – Gut

Kenneth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
needed an Uber to get to any dining. Hotel is safe but in an area that is being revitalized and currently is not safe to walk around. across from and next to abandoned buildings Hotel has a modern and fun interior with well appointed rooms
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Kenneth, thank you for your review. At Hotel Indigo Memphis Downtown, we certainly aim to provide a safe and inviting atmosphere, so it's delightful to hear that you enjoyed the contemporary and vibrant design of our interiors and well-equipped rooms. As for the surrounding area, revitalization is in progress, although we understand that its current state may not be ideal for walking around after a certain hour. We appreciate your feedback, as it helps future guests plan their stay. We hope to have the opportunity to welcome you back.

10/10 – Hervorragend

Summer

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really good spot for what I needed. Very clean and nice.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 9. Mai 2024
Summer, it's wonderful to hear that Hotel Indigo Memphis Downtown met your needs beautifully. We appreciate your recognition of our commitment to cleanliness and quality. We hope to see you again on your next visit to Memphis. Safe travels!

8/10 – Gut

Tracy, Cary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms are nicely updated and clean. We were a bit unsure when we booked it because the ratings were lower and the price was substantially lower than the other downtown properties. But we were very pleased with the quality of the rooms, and the beds were very comfortable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 9. Mai 2024
Tracy, thank you for choosing the Hotel Indigo Memphis Downtown and for sharing your positive experience. We're delighted to hear how much you appreciated the modern touches in our rooms and found the beds to be comfortable. We make every effort to offer competitive rates without compromising the quality of accommodation. We're thrilled you took a chance on us and look forward to welcoming you back in the future.

10/10 – Hervorragend

Dan

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Unique boutique hotel downtown with parking.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 9. Mai 2024
Dan, we're thrilled that you found Hotel Indigo Memphis Downtown to be such a distinctive destination. We're glad you appreciated our location and the convenience of our parking facilities. We look forward to welcoming you back whenever your travels bring you to Memphis!

8/10 – Gut

Shawn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I enjoyed the mod decor of the hotel. It was giving refurbished motel. The surrounding area of the hotel was sketchy. I do not recommend parking your car on the street at night.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 8. Mai 2024
Shawn, thank you for sharing your experience at Hotel Indigo Memphis Downtown. We appreciate your feedback on our modern decor, which is indeed a blend of past and present design elements. It’s unfortunate you were not completely at ease with the neighborhood. We assure all guests that safety is our top priority, including secure parking options. Looking forward to welcoming you back for another stay.

8/10 – Gut

Christopher

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
It was a good value close to everything but slightly on the fringe. Older hotel but very hip.
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 7. Mai 2024
Christopher, thank you for sharing your thoughts. We're pleased to hear you enjoyed the convenient location of Hotel Indigo Memphis Downtown, an IHG Hotel, and appreciated its contemporary charm. Your feedback affirms our commitment to blending our historic character with modern flair. We look forward to hosting you again on your next visit.

10/10 – Hervorragend

Jason

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 26. Mai 2024
Thank you for the great rating, Jason!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hotel Indigo Memphis Downtown, an IHG Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 – Hervorragend

Kelly J.

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The style of this hotel is cool and hip. Love that it’s pet friendly and walkable to the parks for morning walks. Great friendly staff!
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Michael

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were given a room key to someone's else's room when we got there and walked in on two guests, asleep in their beds in the dark. Front desk staff were disorganized and confused when we brought it to their attention. My wife and I did not get proper rest, as we did not have peace of mind and did not have faith in the staff to issue the correct room keys to their guests. We were told we could receive a parking voucher as "compensation" and were treated as if we were being overdramatic about the issue. This was the most insane and unprofessional experience we have ever had.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 3. Mai 2024
Michael, it's disheartening to hear about the unexpected situation you encountered upon arrival. We regret the lack of smooth communication and coordination from our team members at that time. The peace of mind of our guests is crucial to us, and we understand feelings of discomfort that might have arisen due to the encountered issue. We appreciate your feedback and rest assured we will strive to improve our procedures to prevent such a situation in the future.

6/10 – Okay

Marco

Gut: Sauberkeit und Personal & Service
The air conditioning was too loud.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 2. Mai 2024
Dear Loyal Guest,We appreciate your loyalty and staying with us.At this time, I am sorry for the noise coming from our air conditioning unit.Please note, we have ear plugs available behind the front desk.I apologize for the inconvenience, and we hope you see us again soon at Hotel Indigo Memphis Downtown.

10/10 – Hervorragend

emily

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We loved the Pool area!!! beautiful hotel
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Katelyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room was clean and comfortable. Lobby was well maintained and modern. We only stayed for one night, but it was a comfortable stay.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 2. Mai 2024
Katelyn, it's delightful to hear that your stay at Hotel Indigo Memphis Downtown was comfortable and met your expectations. We're pleased to know that you appreciated our well-maintained lobby and modern ambiance. Your positive comments truly encourage our team members to keep up the good work. We hope to welcome you back for a longer stay next time.

10/10 – Hervorragend

Monique

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful location in the city
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 30. Apr. 2024
Monique, it's excellent to hear that you appreciated the prime location of Hotel Indigo Memphis Downtown, an IHG Hotel. We always strive to offer a convenient base from which to explore. We look forward to possibly welcoming you back in the future.

10/10 – Hervorragend

Meghan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very very clean hotel. Rooms are spotless. Beds are comfortable. Sheets are fabulous. The bathroom was brand new and the shower was awesome! Super cute pool area. Parking was easy. Very nice staff.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 30. Apr. 2024
Meghan, thank you for your kind words. At Hotel Indigo Memphis Downtown, an IHG Hotel, cleanliness is a top priority and it is wonderful to hear that our comfortable beds and fabulous sheets contributed to a delightful stay. We always aim to maintain high standards, from our just-renovated bathrooms to the chic pool area. We are also glad to know that our convenient parking and friendly team members added value to your experience. We hope to welcome you back in the near future for another superb stay.

8/10 – Gut

René

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 19. Mai 2024
René, thank you for your positive review of Hotel Indigo Memphis Downtown! We're delighted you enjoyed your stay and hope to welcome you back soon.

8/10 – Gut

Brian

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Ausstattung
Great place
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 26. Apr. 2024
Brian, it's fantastic to hear you enjoyed your time at Hotel Indigo Memphis Downtown, an IHG Hotel. We appreciate you taking the time to share your experience, and we look forward to welcoming you back in the future.

10/10 – Hervorragend

Krystal

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The management there was very efficient. The decor is very cool.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 25. Apr. 2024
Krystal, it's wonderful to hear that you've appreciated the effective management and distinctive décor at Hotel Indigo Memphis Downtown, an IHG Hotel. We're thrilled it added to your positive experience. We look forward to welcoming you back in the future!

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 25. Apr. 2024
James, thank you for taking a moment to rate your recent stay at Hotel Indigo Memphis Downtown, an IHG Hotel. We're delighted to see you had an excellent experience and look forward to welcoming you again in the near future.

10/10 – Hervorragend

Gaby, Silver Spring

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 11. Mai 2024
Gaby, thank you for taking the time to leave your stellar rating for Hotel Indigo Memphis Downtown. We're deeply gratified you had such a positive experience and look forward to hosting you again on your future travels.

10/10 – Hervorragend

Lynn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Carla Edwin’s went above and beyond to help us after we checked in. We needed to print an important document and, even though she was headed out the door to go home, she helped us as we were having difficulty. She was so professional and friendly. Because of Carla, we would highly recommend staying at Hotel Insigo. The room was ver nice and the location was perfect for walking to our favorite food/music venue The Rum Boogie Cafe. Thank you Carla for your patience and help.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 20. Apr. 2024
Lynn, your kind words about the outstanding service provided by Carla at Hotel Indigo Memphis Downtown are greatly appreciated. We're delighted that she was able to assist you in a pivotal moment, displaying her professionalism and friendliness. It's wonderful to know that our ideal location and enjoyable rooms further enhanced your stay. Thank you for recommending us and we can't wait to welcome you back for another fantastic experience.

6/10 – Okay

Thomas

Geschäftlich gereist
Gut: Sauberkeit
No information in room about hotel amenities or how to operate TV. Restaurant closed.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 19. Apr. 2024
Dear Thomas,We appreciate your loyalty and staying with us.At this time, I apologize for our front desk not let you know of our hotel amenities. I will use your comment as a teachable moment with the front desk agents the importance of explaining our hotel amenities to all of our guests at check in.Also, I am sorry, the remote control did not work for you. I will follow up with our maintenance team to ensure the remote control is working properly at this time.Our restaurant biscuits and jams will open in May, and I want to invite you to come again and stay with us.

4/10 – Schlecht

laurie

Mit der Familie gereist
Very disappointed. Website made property look better then it was. Room was dumpy with a barn door for bathroom that didn’t fit so couldn’t close enough. Thermostat was locked at 73 and was very hot in room. They over charged us at checkout by $75. If i hadn’t shown my email from Expedia with amount they would have over charged me. Restaurant was closed for renovation but website did not tell us this We will NOT stay there again. Also when i showed clerk my email, she blames me for not showing it to her before check out.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 19. Apr. 2024
Dear Laurie,We appreciate your loyalty and staying with us.I am sorry if had a disappoint on your stay. Please not, our rooms are newly renovated from the ground up in 2020. We have won national accolades for the renovation.The barn bathroom doors are in style, and it gives more space in the bathroom. Please let me know your guest room, and I will follow up with our maintenance team to make sure nothing is wrong with the bathroom door and thermostat. Please note, our restaurant Biscuits and Jams is opening in a couple of weeks. The 75 charge is an incidental charge, and it will be removed from your account within five to seven business days after checkout.We apologize for the negative experience, but we hope you give us another chance at Hotel Indigo Memphis Downtown.

10/10 – Hervorragend

Amailys

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is very pretty and very quiet, I would come back again
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 18. Apr. 2024
Amailys, it's great to hear you appreciated the tranquil ambiance and aesthetic appeal at Hotel Indigo Memphis Downtown, an IHG Hotel. We're thrilled you're considering a return visit, it would undoubtedly be our pleasure to host you again. Thank you for taking the time to share your experience.

8/10 – Gut

william, Jackson

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was fine for a short stay. Hotel felt secure and rooms were comfy. Diner on property was being renovated so no food close by. Baseball park close but no home game. Limited dining and night life outside of Beale St. area around hotel deserted after dark
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 17. Apr. 2024
William, thank you for your positive remarks about the comfort and security at Hotel Indigo Memphis Downtown. We do understand the temporary inconvenience regarding dining as a result of the diner renovation and we're making every effort to enhance our on-property dining options. We're situated close to Beale St, which has a rich variety of dining and nightlife opportunities. We do hope you'll join us again for a more comprehensive Memphis experience.

10/10 – Hervorragend

Labridgette

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 17. Apr. 2024
Labridgette, it's great to see you had a wonderful time at Hotel Indigo Memphis Downtown, an IHG Hotel. We work hard to provide the best experience to our guests and we're thrilled that it reflected on your visit. We look forward to hosting you again!

8/10 – Gut

Kristin

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stay was great for an over night. It was clean and staff were friendly.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 14. Apr. 2024
Kristin, thank you for sharing your positive experience at Hotel Indigo Memphis Downtown. We're pleased to know you appreciated the cleanliness of our property and the friendliness of our team members during your overnight stay. We're looking forward to welcoming you back for another enjoyable stay.

2/10 – Ungenügend

Tiffany

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Thin walls can hear next room clearly. Could also hear ppl walking in the halls and ppl above us.
Aufenthalt von 1 Nacht im April 2024
Antwort von Carla Eddins am 11. Apr. 2024
Oh no, we do apologize for the inconvenience as we know sometimes our neighbors can be a tad loud. Come back and stay with us. We enjoyed your company.

2/10 – Ungenügend

Denada

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 29. Apr. 2024
We appreciate the feedback, Denada.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 – Hervorragend

Karen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel, quick walk to Beale Street. Very clean, nice size rooms.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 7. Apr. 2024
Karen, it's wonderful to read about your enjoyable stay at Hotel Indigo Memphis Downtown, an IHG Hotel. We're thrilled that you found our location convenient for visiting Beale Street and took pleasure in our cleanliness and spacious rooms. We eagerly look forward to seeing you again in the future.

8/10 – Gut

Deborah

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Parking was a little rough for a disabled person. No good place for our dog to potty. Pet fees are ridiculous! It should be a deposit and refunded if no damage was done by the dog.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 3. Apr. 2024
Deborah, we appreciate you taking the time to share your thoughts on your recent stay. We're sorry to hear about the difficulties encountered with parking and suitable areas for your pet. We understand how important these factors are, especially for guests with disabilities and with pets. As for the pet fee, we'll pass on your feedback to relevant authorities for consideration as we always aim to improve. We hope for the opportunity to serve you better in the future.