Good afternoon,I apologize for the inconvenience you experienced in getting your invoice sent to you. Please be assured that our rooms are thoroughly cleaned and linens changed after each guest departure, I am truly sorry that you felt otherwise.

Dear Angie,We were happy to provide you with clean, quiet accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Hotel Lucent!David MorrisonGeneral Manager

Good day Grant,Thank you for taking the time to rate your recent stay with us. We would love to hear what we could have done better to improve your guest experience. Please do not hesitate to respond to me directly with your feedback.Your satisfaction is our ultimate goal.David Morrison

Hi Terry,Thank you for taking the time to rate and give your feedback on your recent stay. We are delighted that we met your expectations for a memorable stay.We can't wait to welcome you back to our hotel!David Morrison

Hi Christine,Thank you for taking the time to rate and give us feedback on your recent stay. We are delighted that you enjoyed your guest experience and it was a pleasure having you with us. Please do not hesitate to contact me directly for any future stay requests or comments.Thank you for choosing the Hotel Lucent!David Morrison

While we want all our guests to have a superb experience at our hotel, it appears we fell short in some areas. Your feedback means the world to us and will be shared with the respective teams to help us make improvements where needed. On a positive note, we are glad our hearty breakfast and relaxing patio area left a positive impression on you. We would greatly appreciate the opportunity to earn a five-star rating, so please consider revisiting us for the stay you expect and deserve. David MorrisonGeneral Manager

Dear Robert,Dear Yeganeh,Thank you for taking the time to rate your recent stay. We are delighted that we met your expectations for a great guest experience. Please come see us again soon. David Morrison

Dear Yeganeh,We appreciate your feedback and are concerned that your experience did not meet your expectations of cleanliness. Your insights are valuable to us, and we'll be sure to address this matter with our team. Despite this, we're glad you took the time to share your thoughts and hope for an opportunity to curate an improved and better experience for you in the future. David Morrison

Hi Karen,Thank you for your feedback! We are delighted that you enjoyed your recent guest experience with us and we can't wait to welcome you back.Thank you for making us your preferred choice in this area.

Dear Guest, Thank you for taking the time to rate your recent stay with us. We are delighted you enjoyed your stay.

Dear Gloria,Thank you for sharing your experience with us. We are sincerely sorry for the inconvenience you experienced regarding our property's amenities. I see that you booked a room with double beds, which you received, our website clearly states that we do not offer rollaway beds. We serve breakfast daily, 6-9 a.m. during the week and 7-10 a.m. on the weekends; it is my understanding that you joined us late for breakfast and the attendant still went ahead and accommodated you and your family. Unfortunately, during your stay, it rained heavily, and the fire pits were turned off in the courtyard. The team is also aware of and communicating with every guest that the hot tub (not the pool; the property doesn't have a pool) isn't currently working. We apologize for any inconvenience you may have experienced and hope you'll stay with us again in the future.David MorrisonGeneral Manager

Judy,We appreciate your feedback and are disappointed that we did not meet your expectations of a better guest experience. Your insights are valuable to us, and we'd like to hear what we could have done better.We hope for an opportunity to create a better guest experience for you in the future. David Morrison

Good day Gary,Thank you for taking the time to rate your stay with us, we are delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon.

Hi Susan,While we are delighted that you've always enjoyed your previous stays with us, it is disappointing that you were left with a less than memorable stay this time around. I invite you to email me under separate cover to let me know what room you were in on your last stay.Thank you for sharing this feedback with us, we are truly sorry for your experience and hope you'll give us the opportunity to curate a better guest experience for you again in the future.David Morrison

Hi Sarita Anne,Thank you for taking the time to rate your recent stay. We are delighted that you enjoyed your stay and we can't wait to welcome you back soon.Happy Holidays!

Jan,Tack för din feedback. Vi hoppas att du överväger att bo hos oss igen och till fullo njuta av hotellets utmärkta läge för att utforska historiska Menlo Park, Palo Alto och bekvämligheten med att hoppa på tåget för att utforska närliggande San Francisco eller andra närliggande städer.

Nadeem,Thank you for taking the time to rate your recent stay. We would like to know more about what we could have done to make your stay much better. We are committed to curating memorable guest experiences and look forward to hearing from you.Happy Holidays!

Good day Shelley,Thank you for your feedback on your recent stay. Your comments will assist us as we work to improve our service offerings.We do hope you'll consider staying with us again in the future and allow us to curate a more memorable guest experience for you.

Hi Nancy,Thank you for your feedback on your recent stay and I am delighted that you experienced the friendly hospitality of the staff. As a boutique property, we pride ourselves on the intimate offerings we have for our guests and encourage you to explore the historical city of Menlo Park which offers several really great dining options.We do hope you will consider staying with us again.David Morrison

Hi Jose,Thank you for your feedback on your recent stay. Your comments will assist us as we work to improve our service and amenities. We look forward to welcoming you back to our property in the future.David Morrison

Hi Leslie,Thank you for taking the time to rate your recent stay. We are delighted that you enjoyed your stay and we will use your feedback to improve our service offerings. Thank you again we can't wait to welcome you back soon.Happy Holidays!

Hi Susan,Thank you for taking the time to rate your recent stay. We are delighted that you enjoyed your stay and we can't wait to welcome you back soon.Happy Holidays!

Dear Tahsin , Thank you so much for taking the time to review our Hotel , we appreciate you choosing to stay with us and look forward to welcoming you back .Sincerely Reema GM

Dear Robert Thank you so much for choosing to stay with us and giving us a 10/10 . Your comment will be shared with our team who work tirelessly at the hotel to keep our esteemed guests happy. Best Reema

Thank you so much for taking the time to review our Hotel we appreciate you choosing to stay with us and look forward to your next visit .Best Regards Reema GM

Dear Ann Thank you so much for taking the time to review our hotel. We apologize for the issues you encountered and will look into the matter further. Thank you Reema GM

Dear Pamela , Thank you so much for taking the time to give us a great review , we appreciate you choosing to stay with us and look forward to your next visit .Best Reema GM & Ream Lucent

Wow ! a perfect ten thank you so much for taking the time to review our Boutique Hotel , at Lucent we work tirelessly to make all our guests happy & you noticed . We look forward to welcoming you back Best Reema GM

Dear Jonathan , Thank you so much for taking the time to review our Hotel , We appreciate your feedback and look forward to your next visit .Best Reema GM

Dear Theresa, Thank you for taking the time to review our Hotel , we appreciate you choosing to stay with us and look forward to your next visit .Best Regards Reema GM & Team Lucent

Dear Frank , Thank you for taking the time to review our hotel , we appreciate you choosing to stay with us . We cant wait to have you back .Best Reema

Dear Solomon , Wow thank you so much for this amazing review , I will share your comments with our wonderful staff wo always work so hard to keep our guests happy , We look forward to your next visit Sincerely Reema GM

Dear Ema , We so appreciate you taking the time to give us a great review and we look forward to having you stay with us .Best Regards Reema GM

Dear Yuhan , Thank you so much for taking the time to review our Hotel , we appreciate you choosing to stay with us and look forward to elaborating more about your stay . Thank you Reema GM

Dear Sara , Thank you so much for taking the time to review our Hotel , we appreciate your feedback and look forward to your next visit . Sincerely Reema GM

Hi Michael , the Hotel Lucent team is happy to hear you had such a wonderful experience! We’re so glad you enjoyed your stay . Thank you so much for stopping by / Hotel Lucent, we really appreciate it and we hope to serve you again soon!

Dear Charlene , Thank you so much for taking the time to review our Hotel , We appreciate your feedback and cant wait to have you visit again .Best RegardsReema

Thank you so much for taking the time to review our Hotel , We appreciate your feedback and look forward to your next stay with us . We have introduced Guest reception every Wednesday evening from 6 PM to 7 PM Iam sure you will love this . Best Reema

Dear Mike , Firstly let me thank you for taking the time to review our Hotel, Wifi was down in our area and certainly out of our control , Our team was on top of it and we had already reached our service provider . There is always someone at the front desk to help if any cleaning is needed . We apologize that you felt unhappy with your stay but we would very much appreciate you giving us another try . Thank you once again Best Reema GM

Dear Katrina , Thank you for taking the time to review us we appreciate your feedback and look forward to your next stay .Best Reema GM

Dear Marcella , At Lucent we strive to give you the best Customer service , we apologize for the inconvenience caused to you due to the HVAC issues . We did have a malfunction during the heat wave . We did have the maintenance tech come in on the weekend and take care of it . Once again thank you for choosing us and we look forward to having you back without any issues in the near future .Thank you Reema

Thank you so much for taking the time to review our hotel. We appreciate your feedback. Best Reema GM