Familienhotels Mergozzo

"Sensationelles Hotel mit wunderschönem Ausblick auf den See. Modern, sauber, grosszügig. Etwas vom besten in Italien. "

"Alles TipTop, doch das Zimmer roch komisch "

"Zimmer war gross und sehr schön. Die Beleuchtung im Bad beim Spiegel könnte heller sein. Aussenbereich ist wunderschön. Lage und mit dem Shuttle Bus für das Stadtzentrum ist perfekt. Das Hotel hat einen unglaublichen Charme "

"Ja"

"super friendly team, nice hotel just a minute walk to the lake, thanks to everyone at the reception team, we will be back"

"Alles war wie gewünscht"

"Me and my girlfriend spent the weekend in this hotel. Worth mentioning, this is a conference hotel and probably works best for bigger groups. Not a bad place for a romantic weekend but as an example the breakfast is served in a giant ballroom and not so intimate. The location with a private beach is perfect and in early September it was almost empty! Service was flawless and we even had an upgrade to a slightly bigger Junior suite with a fantastic lake view. However, here comes the criticism. There was a huge garden party taking place on Saturday which was probably the main reason for "moving" us. It would have been appropriate to get that information when checking in. Even though we were staying at the other side of the hotel we could hear the bass until the party stopped at 2am and my girlfriend didn't get a proper sleep. This was the only negative thing and when we mentioned this at the check out we got a very strange reaction. The lady at the front desk told us there were signs informing about the conferences and this should be enough for us to understand it could be noisy!? Then she made the weirdest move, instead of dealing with the complaint in a professional way she crumpled the bill in from of us and said she would deduct the 5% voluntary service fee. This was not my intention, I would gladly pay more to the professional room-service and staff in the bars and restaurants. "

"Preis-\Leistung nicht OK. Total veraltet und sehr kleine Zimmer, noch kleineres Bad. Sogar stilles Wasser muss bezahlt werden."

"Gute Lage Wir konnten das Auto in der Strasse beim Hotel parkieren. Die Zimmer waren schon älter aber für diesen Preis ok Gutes Frühstück "