Außenpool

Bewertungen von Bentley Hotel South Beach

4 out of 5
Bentley Hotel South Beach
510 Ocean Dr, Miami Beach, FL

Bewertungen

8.4

Sehr gut

594 von insgesamt 1028 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
199 von insgesamt 1028 Gästebewertungen haben eine Bewertung von 8 - Gut" "
98 von insgesamt 1028 Gästebewertungen haben eine Bewertung von 6 - Okay" "
50 von insgesamt 1028 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
87 von insgesamt 1028 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

8.8/10

Personal & Service

8.0/10

Ausstattung

8.0/10

Zustand der Unterkunft

8.2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Predrag

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Ashleyth - Front Desk am 13. Feb. 2024
Dear Predrag, Thank you very much for awarding Bentley Hotel South Beach with a top rating of 10 out of 10. We are thrilled to know that your stay with us was exceptional and met your expectations. While your review is concise, we would love to hear more about what made your stay memorable. If there are specific aspects of our service, amenities, or overall experience that stood out to you, please feel free to share. We look forward to the opportunity of welcoming you back for another outstanding stay in Miami Beach. Warm regards,

10/10 – Hervorragend

Stefan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Service in allen Belangen ! Sehr freundliches Personal ! Concierge ist Weltklasse , hat mir bei allen Fragen weiterhelfen können 👍👍👍👍👍
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Eric Jimenez, General Manager am 19. Dez. 2023
Dear Stefan,Thank you for taking the time to share your experience at Bentley Hotel South Beach and for your 5-star rating. We are delighted to hear that you were exceptionally satisfied with our service in all aspects, and particularly appreciated the friendliness of our staff and the world-class assistance provided by our concierge.Your kind words are a great encouragement to our entire team. Knowing that we could answer all your questions and contribute to a memorable stay is immensely rewarding for us. Positive feedback like yours motivates us to continue offering excellent service.We look forward to welcoming you back to Bentley Hotel South Beach in the near future.Warm regards,

2/10 – Ungenügend

Joshua

Aufenthalt von 4 Nächten im November 2023
Antwort von Eric Jimenez, General Manager am 21. Nov. 2023
Dear Joshua,Thank you for taking the time to share your rating of your stay at Bentley South Beach. We are concerned to see that your experience did not meet your expectations, as our goal is always to provide an outstanding stay for our guests.We would greatly appreciate the opportunity to understand more about your experience, so we can address any specific issues you encountered. Your feedback is crucial in helping us improve and ensure that future stays are more enjoyable.Please feel free to reach out to us directly with any details you wish to share or if there's anything specific we can do to remedy your experience.We hope to have another opportunity to host you and provide a much better experience that reflects the high standards we aim for at Bentley South Beach.Sincerely,

2/10 – Ungenügend

Morgan

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
My stay at the Bentley Hotel in October 2023 left me largely disappointed. While the property has potential, I STRONGLY advise against staying here currently due to ongoing construction. The disappointment began when I discovered that the pool and rooftop terrace were closed for our entire stay. Shockingly, this was not disclosed on the hotel's website or Expedia when I made the reservation, and the website's FAQ section still falsely claims the pool is open from sunrise to sunset. This lack of transparency is frustrating. During our week-long stay, we endured relentless construction noise from 8:30 am to 5 pm, along with dust triggering three fire alarms. The water supply was cut off after a water incident with yelling in the hallway, “There’s water in room 312!!!”, and the elevator stopped working. The fire alarm in my room even detached when I closed my bedroom door. Additionally, rooms under renovation were left accessible, raising security concerns. It took multiple visits to the front desk to receive compensation. On a positive note, the room was spacious and well-maintained. The hotel staff, despite the challenging circumstances, were exceptional and offered complimentary amenities like bicycles, beach chairs, towels, and sparkling wine during evening happy hour. In conclusion, the Bentley Hotel may offer an excellent experience post-construction, but I cannot recommend staying in its current state. Make sure to call in advance to confirm the situation!
Antwort von Eric Jimenez, General Manager am 21. Nov. 2023
Dear Morgan,Thank you for sharing your feedback about your recent stay at Bentley South Beach. While we regret the inconvenience caused by our ongoing renovations, we are pleased to hear that you found the room spacious and well-maintained, and our staff's service exceptional.It's heartening to know that the complimentary amenities such as bicycles, beach chairs, towels, and sparkling wine during the evening happy hour added value to your experience. Our team is dedicated to ensuring guest comfort, especially during challenging times, and your acknowledgment of their efforts is greatly appreciated.We are also taking your constructive feedback seriously and are working to improve our communication about the current state of the hotel and its amenities. Your experience has highlighted the need for us to enhance our transparency and responsiveness.We hope to have the opportunity to welcome you back post-renovation, where you can fully enjoy all the amenities and the serene ambiance that Bentley South Beach is known for.Thank you once again for your review, and we look forward to the chance to exceed your expectations in the future.Warm regards,

10/10 – Hervorragend

Matthias

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Eric Jimenez/General manager am 14. Juni 2023
Dear Matthias, Thank you for your lovely review, we really appreciate the kindness in your words, and we are so honored to have had the opportunity to be your host. Our property stands right at the heart of Miami Beach's entertainment district, and we are blessed with an Ocean Front prime location. our doors will always be open for you, and our rooms will always be ready for your next visit

10/10 – Hervorragend

Harald

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Super freundliches und zuvorkommendes Personal, sehr sauber, zentrale Lage am Ocean Drive, Einkaufsmarkt direkt um die Ecke, Restaurants und Frühstücksmöglichlkeiten in direkter Nähe. Jederzeit gerne wieder.
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Bentley Team am 11. Mai 2023
Vielen Dank, dass Sie bei uns bleiben und sich für uns entschieden haben. Wir freuen uns auf Ihren nächsten Besuch

10/10 – Hervorragend

Bianca

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2023
Antwort von Bentley Team am 11. Mai 2023
Thank you for staying with us and choosing us, we look forward to your next visit.

10/10 – Hervorragend

Matthias

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
:-)
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Sabrina V. - Reservations Manager am 15. Okt. 2022
Hello Matthias! We appreciate you taking the time to leave us a review. Can't wait to welcome you back & make more great memories.

6/10 – Okay

Marion

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Unser Zimmer war sehr geräumig und sehr schön. Der Pool ist am Dach, mit sehr schönem Ausblick, dafür allerdings nicht sehr tief und zum Teil sehr warm. Der größte Nachteil der Unterkunft ist, dass sie sich an der Hauptstraße befindet und unser Zimmer auch direkt auf diese ging (alle Zimmer mit Meerblick gehen zu Hauptstraße). Wir konnten Nachts wirklich sehr schwer schlafen, da es bis 4:00 Uhr früh unglaublich laut ist.
Aufenthalt von 1 Nacht im August 2022
Antwort von Sabrina V. - Reservations Manager am 16. Aug. 2022
Hi Marion! Thank you for your feedback. Being that we are on the main strip, you are surrounded by restaurants, bars and local clubs which makes this area quite lively! We hope to welcome you back in the near future for a perfected stay :-)

10/10 – Hervorragend

Jason

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved this place and the service was amazing!
Aufenthalt von 2 Nächten im April 2024

2/10 – Ungenügend

Indrit

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This place is a dump; unsafe; dirty and smelly. Stay away
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Kaylynn

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
William was great! Will be back
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Camisha Latrice

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I always stay here when in the Miami area. I'll be back in November.
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Inna

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel was under renovation, which was not stated anywhere. We booked 1 bedroom ocean view suite, and instead we were placed on the 2nd floor with no ocean view and the room very old and not renovated. Hotel looked nothing like the pictures and most of the areas on the pool deck were under construction.
Aufenthalt von 3 Nächten im April 2024
Antwort von Alejandro am 1. Mai 2024
We appreciate you sharing your experience with us. We understand the importance of accurate information and will address this issue promptly. Our team is committed to providing the best possible experience for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to exceed your expectations in the future.

8/10 – Gut

Anthony

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The rooms were great! The property is in transition as they are updating, repairing and cleaning a lot of the outside and common spaces The valet situation left a lot to be desired as we often found ourselves running late due to waiting for our car. They seemed overworked and at times distracted
Aufenthalt von 6 Nächten im April 2024
Antwort von Alejandro am 1. Mai 2024
We're delighted to hear that you enjoyed your rooms! We appreciate your understanding as we work on improving and enhancing our property. Your feedback regarding the valet service is valuable, and we'll address this to ensure a smoother experience for our guests. Our team is dedicated to providing excellent service, and we'll take your comments into consideration as we continue to strive for improvement. Thank you for sharing your experience, and we look forward to welcoming you back again soon.

10/10 – Hervorragend

Sonia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was close to the ocean and all the shopping and hangout spots. The staff was awesome and I can tell once the upgrades are completed it will be even better!
Aufenthalt von 3 Nächten im April 2024
Antwort von Alejandro am 1. Mai 2024
We're thrilled to hear that you enjoyed our convenient location near the ocean and popular shopping areas! Thank you for your kind words about our staff—we take pride in providing excellent service. We're excited about the upgrades we have in progress, and we can't wait to share the improved experience with you in the future. Your support means a lot to us, and we look forward to welcoming you back for an even better stay!

10/10 – Hervorragend

Ashley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashleyth - Front desk am 27. Apr. 2024
Dear Ashley , Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

10/10 – Hervorragend

Gwendolyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Concierge Caesar was very friendly and there to welcome us when we arrived. Took care of our luggage and getting our car valet parked. Our room was interestingly shaped and quite spacious . And the bed was one of the most comfortable ones we have had in a hotel. We had a room at the back of the hotel and although the view was missing the quiet more than made up for it. We would definitely go back.
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashleyth - Front Desk am 27. Apr. 2024
Thank you for taking the time to share your experience at Bentley Hotel South Beach and for your 5-star rating. We are delighted to hear that you were exceptionally satisfied with our service in all aspects, and particularly appreciated the friendliness of our staff and the world-class assistance provided by Cesar our concierge. Your kind words are a great encouragement to our entire team. Knowing that we could answer all your questions and contribute to a memorable stay is immensely rewarding for us. Positive feedback like yours motivates us to continue offering excellent service. We look forward to welcoming you back to Bentley Hotel South Beach in the near future. Warm regards,

2/10 – Ungenügend

Sharon

Gut: Sauberkeit und Personal & Service
The noise was unbearable. There was construction noise and intermittent buzzing and drilling in my room 24 hours a day - I woke up to it at 6am and it was still happening every minute or 2 at 11pm. I literally paid to stay at another hotel.
Aufenthalt von 4 Nächten im April 2024
Antwort von Alejandro am 1. Mai 2024
Your comfort is important to us. We understand the impact that construction noise can have on your experience and will take steps to address this issue promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 – Hervorragend

Justyna

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Complementary beach towels were a nice surprice.
Aufenthalt von 3 Nächten im April 2024
Antwort von Ashleyth - Front desk am 23. Apr. 2024
Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our amenities . Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us. We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards,

6/10 – Okay

Kimberly

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Its an older building. The room was sufficient but there is not a lot flat surfaces to place your stuff. And the fire alarm kept going off during the night. The service and staff were very friendly and accommodating.
Aufenthalt von 3 Nächten im April 2024
Antwort von Ashleyth - Front desk am 23. Apr. 2024
Thank you for your positive feedback regarding Bentley Hotel South Beach. We're pleased to hear that you found the place good. We do apologize for the inconvenience regarding the fire alarm during the night it is something we worked on and hope you can come back to give us another opportunity to provide you a better stay with no noises only happiness . Warm Regards ,

10/10 – Hervorragend

rudy

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The receptionist at the front desk was very nice, helpful and personable.
Aufenthalt von 2 Nächten im April 2024
Antwort von Ashleyth - Front desk am 23. Apr. 2024
Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our great excellent staff. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us. We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards,

8/10 – Gut

Emmanuel

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place but renovations are happening
Aufenthalt von 8 Nächten im April 2024
Antwort von Ashleyth - Front desk am 23. Apr. 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your rating. Your insights can help us continue to improve and provide exceptional service to our guests. We apologize for the inconvenience regarding the noise we will try our best to work on it and make our guests to feel more comfortable. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.

10/10 – Hervorragend

Chelsea

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at the front desk is a hit or a miss. However, Cesar and the manager were extremely friendly, hospitable, pleasant and accommodating. Cesar helped facilitate an early check in by asking the cleaning crews manager when the help desk did not propose or attempt to find a solution. They also allowed us to use the pool after checkout and kept our bags because our flight was later during the day. On top of all that, they provide chairs for the beach, towels, bikes, water bottles whenever asked and often it was offered without having to ask and last but not least they have a champagne hour at 5pm.
Aufenthalt von 3 Nächten im April 2024
Antwort von Ashleyth - Front desk am 23. Apr. 2024
Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our great location and excellent concierge Cesar he truly works hard to help and accommodate our guest the best way he can. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us. We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay and enjoy our champagne hours again in Miami Beach. Warm regards,

10/10 – Hervorragend

Bernice

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La localidad es genial, el servicio excelente. Altamente recomendado.
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashleyth - Front desk am 23. Apr. 2024
Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our great location and excellent staff. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards, ready for your next visit.

10/10 – Hervorragend

Judy Sardinha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I really enjoyed the stay. Very clean and crisp. Simple decorations. Across the street from the beach and a walk to so many places.
Aufenthalt von 4 Nächten im April 2024
Antwort von Ashleyth - Front desk am 23. Apr. 2024
Thank you very much for awarding Bentley Hotel South Beach with a top rating of 5 out of 5. We are thrilled to know that your stay with us was exceptional and met your expectations. While your review is concise, We are eager to know that you were4 delighted with how clean the hotel was , and the location of the hotel . We hope it was the best stay that we will see again soon ! Warm Regards ,

10/10 – Hervorragend

Tomasz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
really good property is access to restaurants people who work there is really friendly good place for stay higher recommend
Aufenthalt von 2 Nächten im April 2024
Antwort von Ashleyth - front desk am 27. Apr. 2024
Dear Tomasz ,Thank you so much for taking time out of your day to leave us such a nice review. We love hearing that you had such a great time with us and our staff met up with your expectations! We appreciate your feedback and appreciate your words and will take it to accountability to better ourselves. we hope you can come visit us soon!

10/10 – Hervorragend

Adriana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Ashleyth - Front desk am 23. Apr. 2024
Dear Adrianna , Thank you for awarding Bentley Hotel South Beach with a 5-star rating. We are thrilled to see such a positive assessment of your stay with us, and it's gratifying to know that we were able to meet and possibly exceed your expectations. While your review is succinct, we would be delighted to hear more about your experience. Any specific highlights or aspects that contributed to your high rating would be greatly appreciated, as they help us understand what we're doing right and where we can continue to excel. We eagerly await the opportunity to host you again, ensuring another exceptional stay in Miami Beach. Warm regards,

10/10 – Hervorragend

Jakaye

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Ashleyth - Front desk am 23. Apr. 2024
Dear Jakaye , Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

10/10 – Hervorragend

Laura Kay

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location, close to beach and great food
Aufenthalt von 3 Nächten im März 2024
Antwort von Ashleyth - Front Desk am 19. Apr. 2024
Dear Laura Kay , thank you for your positive feedback regarding Bentley Hotel South Beach. We're pleased to hear that you found the location great and convenient for your stay. We value your input and hope to have the opportunity to welcome you back for another great stay in the future.

10/10 – Hervorragend

Jennie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is undergoing some renovations at the moment. Seems like it is going to be very nice when finished. We definitely plan to stay at The Bentley again.
Aufenthalt von 2 Nächten im April 2024
Antwort von Alejandro am 1. Mai 2024
We're glad to hear that you're excited about the renovations! It's our goal to continually improve our property for the comfort and enjoyment of our guests. Thank you for your understanding during this time, and we look forward to welcoming you back to The Bentley once the renovations are complete. Your continued support means a lot to us!

6/10 – Okay

Jaila Gabriela Ramirez, Syracuse

Gut: Sauberkeit und Personal & Service
Buana ubicación, sobre el hotel la habitación muy limpia y cómoda pero el balcón es "una estafa”o sea si quieres pagar casi 50 dólares para sentarte frente de las habitaciones está en ti pero no lo recomendaría porque no puedes ver la playa ni nada por el estilo y todas las personas que vayan para su habitación te pueden ver pero a pesar de eso súper bueno y muy buen precio 👍
Aufenthalt von 4 Nächten im April 2024
Antwort von Alejandro am 1. Mai 2024
¡Qué bueno saber que disfrutaste de la ubicación y la comodidad de la habitación! Apreciamos tus comentarios y los tendremos en cuenta para futuras mejoras. Nos alegra que, a pesar de este detalle, hayas tenido una estancia positiva y que consideres que recibiste una buena relación calidad-precio. ¡Esperamos verte nuevamente pronto para brindarte una experiencia aún mejor!

10/10 – Hervorragend

Doreen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was amazing and very accommodating!! There are no towel holders in the bathroom!?
Aufenthalt von 7 Nächten im April 2024
Antwort von Eric - General Manager am 16. Apr. 2024
Dear Doreen, thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our excellent staff. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us. Regarding the no towel holders we will take this into consideration and do our best to work on this, Thank you for your feedback very much appreciated We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards,

10/10 – Hervorragend

Vrezh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Ashleyth - Front desk am 16. Apr. 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

10/10 – Hervorragend

vik

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice location
Aufenthalt von 3 Nächten im April 2024
Antwort von Ashleyth-Front desk am 14. Apr. 2024
Thank you for your positive feedback regarding Bentley Hotel South Beach. We're pleased to hear that you found the location great and convenient for your stay. If you have any additional comments or suggestions to share about your experience, please feel free to do so. We value your input and hope to have the opportunity to welcome you back for another great stay in the future.

8/10 – Gut

andre, blacklick

Mit dem Partner gereist
Relaxing and comfortable
Aufenthalt von 4 Nächten im April 2024
Antwort von Ashleyth - Front Desk am 12. Apr. 2024
Dear Andre, Thank you for your 4-star rating of Bentley Hotel South Beach on Expedia. We are pleased to see that your stay with us was largely positive. Your high rating is greatly appreciated and encourages us to continue working towards delivering exceptional experiences. We are curious to learn more about your stay, as we constantly strive for excellence. If there were any specific aspects of your stay that stood out or areas where you feel we could improve, we would be grateful to hear from you. Your feedback is invaluable in helping us enhance our services and facilities. We look forward to the opportunity to host you again, aiming to turn that 4-star experience into a perfect 5-star one on your next visit. Warm regards,

10/10 – Hervorragend

Lance

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Bentley Hotel did not disappoint! Great service, great stay!
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashleyth - Front Desk am 12. Apr. 2024
Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our great location and excellent staff. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards ,ready for your next visit

10/10 – Hervorragend

Curtis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed for 3 nights over the weekend and had a wonderful time. Staff were super helpfull with anything we needed
Aufenthalt von 3 Nächten im April 2024
Antwort von Ashleyth -Front Desk am 12. Apr. 2024
Dear Curtis, Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking, particularly appreciating our great location and excellent staff. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us. We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards,

2/10 – Ungenügend

Ali

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Horrible
Aufenthalt von 4 Nächten im April 2024
Antwort von Ashleyth - Front Desk am 12. Apr. 2024
Dear Ali ,Thank you for taking the time to rate Bentley Hotel South Beach. We are committed to providing our guests with the best possible experience, and it seems we may have missed the mark during your stay. We would be grateful for any specific feedback or concerns you had, as it helps us identify areas for improvement. Understanding our guests' experiences is crucial in our effort to enhance our service and facilities. We hope to have another opportunity to host you and provide a stay that aligns more closely with the high standards we strive to maintain. Warm regards,

8/10 – Gut

Jared

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great location with nicely remodeled rooms. The staff is super friendly and helpful! I look forward to seeing again when they finish remodeling the rest of the space.
Aufenthalt von 6 Nächten im April 2024
Antwort von Ashleyth -Front Desk am 12. Apr. 2024
Dear Jared, Thank you for taking the time to rate Bentley Hotel South Beach with 4 out of 5 stars on Expedia. We are pleased to see that your stay with us was enjoyable and met most of your expectations. We are happy to hear our staff were able to make your stay as enjoyable as much as possible our team will always go above and beyond for our guest to be happy and safe at our hotel ! We Hope we will see you back soon and able to enjoy our new renovations !

8/10 – Gut

Lovely

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Ashleyth -Front Desk am 12. Apr. 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. If you have any comments or suggestions, please feel free to share them with us. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.

8/10 – Gut

Martin

Gut: Sauberkeit
Aufenthalt von 3 Nächten im März 2024
Antwort von Ashleyth -Front Desk am 12. Apr. 2024
Thank you for awarding Bentley Hotel South Beach with a 4 -star rating. Although your review is brief, your rating speaks volumes about your satisfaction with your stay, and we couldn't be more pleased. We're curious to know what aspects of your stay you particularly enjoyed, as we continuously strive to provide exceptional experiences for our guests. If there are any specific details or feedback you'd like to share, we would greatly appreciate it. We look forward to the opportunity to welcome you back to our hotel for another memorable stay in Miami Beach. Warm regards,

10/10 – Hervorragend

Karla

Gut: Sauberkeit und Zustand der Unterkunft
Very good
Aufenthalt von 2 Nächten im April 2024
Antwort von Ashleyth - Front desk am 8. Apr. 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

8/10 – Gut

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great staff! Very helpful and kind!
Aufenthalt von 4 Nächten im April 2024
Antwort von Ashleyth - Front desk am 8. Apr. 2024
Thank you James , We are happy to hear that you were delighted with our service, We always try to work harder and better to help you guys enjoy your stay at our hotel and your vacation. Thank you for your feedback the Bentley Hotel appreciates it. We hope we can welcome you back soon and Give you guys a better experience

10/10 – Hervorragend

DeAnna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome location with ocean view and walking distance to all the cool restaurants and bars on Ocean Drive. The staff are friendly and very helpful!
Aufenthalt von 3 Nächten im April 2024
Antwort von Ashleyth - Front desk am 8. Apr. 2024
Dear Deana , Thank you for your positive feedback regarding Bentley Hotel South Beach. We're pleased to hear that you found the place Awesome. We are eager to hear our staff met your expectations and made your stay memorable . If you have any additional comments or suggestions to share about your experience, please feel free to do so. We value your input and hope to have the opportunity to welcome you back for another great stay in the future!

10/10 – Hervorragend

Sean

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our stay at the Bentley was incredible! We were in Penthouse 3 and the veranda was, by far, was the most used part. (It’s worth the splurge for any of the penthouses). The entire staff were kind and helpful- especially Caeser, one of the many hospitable concierges. (Wish we could name more of the them, as they always greeted us with a smile and helped with whatever we needed). Location is key in South Beach, and the south end of Ocean Drive is a prime location in the Art Deco district. It still has the excitement but less noise! Use the valet parking the hotel offers- it’s pricey but less than a parking ticket (upwards of $200 a ticket we learned). Overall, my family and I would definitely recommend this hotel to couples and families. We will be back to South Beach and the Bentley will be our home away from home.
Aufenthalt von 7 Nächten im März 2024
Antwort von Alejandro am 1. Mai 2024
It sounds like you had an amazing stay at the Bentley! Our team, especially Caesar, is dedicated to providing exceptional service, and we're delighted that they made your stay memorable. Thank you for appreciating our prime location in the Art Deco district and for recommending our hotel to others. We can't wait to welcome you and your family back to your "home away from home" at the Bentley for another fantastic stay in South Beach!

10/10 – Hervorragend

Patricia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location : very convenient! if you are looking to be near the south point area .
Aufenthalt von 3 Nächten im März 2024
Antwort von Ashleyth - Front desk am 8. Apr. 2024
Dear Patricia , Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, We are happy to hear your enjoyed our location ! we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests.

6/10 – Okay

Michelle

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
There were no umbrellas by the pool. Rooms were smaller then they seemed online and the pool was small.
Aufenthalt von 5 Nächten im April 2024
Antwort von Ashleyth - Front desk am 8. Apr. 2024
Dear Michelle , Thank you for sharing your experience from your recent stay. First and foremost Please accept our sincerest apologies for the unsatisfactory experience you had with us. and we have taken notice of your feedback to improve our accommodations and services,. We take your feedback very serious and would like to advise you that our team is working on this . We hope you can give us a future opportunity to give you a better experience .

10/10 – Hervorragend

joshua

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Caesar was amazing face for the hotel. He was helpful. Informative. Gracious. Fun. Accommodating. He’s the reason we would come back.
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashleyth -Front Desk am 12. Apr. 2024
Thank you for taking the time to share your experience at Bentley Hotel South Beach and for your 5-star rating. We are delighted to hear that you were exceptionally satisfied with our service in all aspects, and particularly appreciated the friendliness of our staff and the world-class assistance provided by Cesar our concierge. Your kind words are a great encouragement to our entire team. Knowing that we could answer all your questions and contribute to a memorable stay is immensely rewarding for us. Positive feedback like yours motivates us to continue offering excellent service. We look forward to welcoming you back to Bentley Hotel South Beach in the near future. Warm regards

4/10 – Schlecht

Kiana

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I expressed concerns to managment, that my room was in a high traffic area, and the walls are terribly thin. I could hear every human being walking the halls no matter the time. I was told there was no room availability but if there were any cancellations I would be contacted. The next morning there was ruckus involving 2 young ladies and security staff, that feature screams and what sounded like wrestling moves or a fight, that went on for over 40 minute. I again pointed out to staff how disruptive this was, as it happed right near my room, or around the corner of it with staff still posted near my room. My concerns were again dismissed.
Aufenthalt von 3 Nächten im April 2024
Antwort von Alejandro am 1. Mai 2024
Your comfort and peace of mind are important to us, and we understand how disruptive these incidents must have been. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable stay on your next visit.