The shuttle service was horrible! I arrived to Miami Airport and went to the designated complimentary shuttle service area around 7:15pm to get to your hotel. When I arrived to the designated area according to the hotel's pre-recorded transportation message, I waited an hour before noticing that no shuttle for your hotel showed up. I called the hotel to see if the shuttle was on its way. Front Desk said that driver was on his way. Driver should be there in 20 minutes. But driver did not show up. I called Front Desk again and lady told me that driver was on his way. The driver did not get to my area until after 10:00pm. Very inconvenient! According to the schedule, a shuttle is supposed to come every 1/2 hour on the hour and it takes 15-20 minutes to get to the hotel.
It seems thay better coordination is needed quick fast and hurry!
The problem here was that the recorded transportation needs to be updated to include a statement that says, once you arrive to the airport, contact front desk of the hotel so that the hotel front desk clerk can dispay a driver to the airport.