2/10 – Ungenügend
tim s.
29. Nov. 2023
Verbesserungswürdig: Sauberkeit
Cat pee, Run Away from Global Luxury Suites
I don't usually leave revues but this was the worst experience I have ever had with any management company and any vacation rental unit. If I could I would give this unit, and especially the management company, a negation star rating. Global Luxury Suites tried multiple times to have us sign a contract agreeing the full balance was still due after payment had already been paid in full. Then Global Luxury Suites left my family on the street for two hours past the agreed check in time. Then the unit we finally did checked into had a strong, awful, cat pee odor issue and major cat dander issues. My daughter has cat allergies so not only did we have to deal with cat pee on the bed and all the furniture my daughter had to deal with awful allergy issues for the entire vacation. All this for a unit that explicitly should have been a "no pets" unit per our reservation. What a wonderful vacation. Global Luxury Suites refused to do anything to correct the issues or do anything to make up for the complete vacation train wreck they caused my family. The costumer service provided by Global Luxury Suites is not just non existent it is a complete culture of disrespect. Do yourself a favor and book with anyone except for Global Luxury Suites.
tim s.
Aufenthalt von 2 Nächten im November 2023