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Bewertungen von Kimpton Surfcomber Hotel, an IHG Hotel

4.5 out of 5
Kimpton Surfcomber Hotel, an IHG Hotel
1717 Collins Avenue, Miami Beach, FL

Bewertungen

8.0

Sehr gut

470 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
260 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
128 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
86 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
58 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.4/10

Personal & Service

8.2/10

Ausstattung

8.0/10

Zustand der Unterkunft

8.0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Preis-/Leistungsverhältnis passt nicht
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Kimberly am 21. Jan. 2024
I sincerely apologize for any issues you encountered during your stay. Your experience matters, and we are committed to making things right. Please allow us the opportunity to address and resolve any concerns you may have had. Your satisfaction is our top priority.

10/10 – Hervorragend

Michelle

Aufenthalt von 6 Nächten im November 2023
Antwort von Kimberly am 22. Dez. 2023
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 – Hervorragend

Tanja

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Kimberly am 9. Aug. 2023
Hello Tanja, thank you so much for staying with us! We really appreciate your feedback and your 5 star review! Have an amazing day till next time.

4/10 – Schlecht

peter

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Too noisy, pool music incredible loud, impossible
Aufenthalt von 4 Nächten im April 2023
Antwort von Guest Service Manager am 8. Mai 2023
Thank you for taking the time to provide your feedback. I am sorry that the noise level did not meet your expectations. We hope to welcome you back for an elevated stay.

6/10 – Okay

Jolanda

Mit der Familie gereist
Gut: Sauberkeit
Die Zimmer sind ziemlich klein v.a das Badezimmer ist winzig. Liegen am Pool waren knapp v.a am Wochenende. Der Pool war am ersten Tag geschlossen aufgrund eines Privatevents, für uns ein no go. Allgemein fühlten wir uns nicht sehr willkommen. Preis-Leistung vom Hotel hat für uns nicht gestimmt. Die Lage ist top.
Aufenthalt von 4 Nächten im Februar 2023
Antwort von Guest Service Manager am 3. März 2023
Good afternoon, Jolanda.I hope this message finds you well.Thank you for staying with us and your feedback. We are sincerely sorry for not meeting your expectations. We hope for a new chance to welcome you back and provide an elevated stay.

10/10 – Hervorragend

Mathias

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nettes Personal
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Natasha Barbosa Guest Service Manager am 3. März 2023
Good afternoon, Mathias.Thank you for staying at Kimpton Surfcomber. We were delighted to have hosted you. Please come back soon!

8/10 – Gut

Corina

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Ivanna am 15. Okt. 2022
Hi Corina,Thank you for your feedback, we hope you will join us in the future.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2019
Antwort von Nick am 8. Dez. 2019
Thank you! :)

6/10 – Okay

Armin

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im August 2019
Antwort von Shawnee am 16. Aug. 2019
Armin, We are terribly sorry we couldn't WOW your stay with us:(.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Juni 2019
Antwort von Marc Asst. Front Office Manager am 7. Juli 2019
Thank you so much for your feedback we really appreciate it.! Until next time have a great day!-Marc

8/10 – Gut

Liana

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Baden
Ideales Hotel für Badeurlaub
Aufenthalt von 9 Nächten im Juni 2019
Antwort von shawnee am 14. Juni 2019
Thank you! come back soon.

10/10 – Hervorragend

muriel

Mit dem Partner gereist
We had a perfect stay
Aufenthalt von 7 Nächten im April 2024

8/10 – Gut

Michelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Took my son for a quick 13th birthday trip! We had an excellent time! Great location- easy to walk or uber anywhere you want to go. Beach is literally steps from the property. Pool is FANTASTIC- pool service is great- our cabana attendant, not so much. Found everything reasonably priced and the added bonus of luggage storage and ability to enjoy amenities on day of checkout was CLUTCH!!! CANNOT go wrong here!!!
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Heta

Gut: Personal & Service
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Ashley

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel within quick access to the beach, plus the pool area was nice. Far enough away from noisy busy area but close enough to walk to many food options.
Aufenthalt von 4 Nächten im April 2024
Antwort von Kimberly am 28. Apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Kimberly am 28. Apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 – Hervorragend

Leart

Gut: Sauberkeit
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Kimberly am 28. Apr. 2024
thank you so much for your review! We work extremely hard here at the Surfcomber making sure each and every guest is welcome and appreciated. Have and an amazing day and hope to see you soon!

8/10 – Gut

Patrick

Gut: Sauberkeit und Personal & Service
Excellent location
Aufenthalt von 2 Nächten im April 2024
Antwort von Kimberly am 22. Apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 – Hervorragend

Kerri

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a wonderful stay here. The hotel staff were friendly and very accommodating. The hotel offered a complimentary happy hour every day from 5pm-6pm. Both red & white wine and a local beer option. Provided hot appetizers samplers as well. Great location to everything.
Aufenthalt von 4 Nächten im April 2024
Antwort von Kimberly am 22. Apr. 2024
Thank you so much for your in-depth review, this is just a taste of what our family here at the Surfcomber has to offer. Thank you so much for staying with us! We really appreciate your feedback and your 5 star review! Have an amazing day till next time.

4/10 – Schlecht

Sergei, Muncie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They did not explain why they charged my credit card $750 instead of $250
Aufenthalt von 5 Nächten im April 2024
Antwort von Kimberly am 13. Apr. 2024
Good evening, Thank you for taking your time to give us a review. I would like to connect with you in regard to your concern about the charge. You may send us an email to talktous@surfcomber.com.

10/10 – Hervorragend

Shelli

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff were excellent! Convenient location too.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kimberly am 7. Apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 – Hervorragend

Serina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very conveniently located and lovely pool area
Aufenthalt von 2 Nächten im März 2024
Antwort von Kimberly am 6. Apr. 2024
Thank you so much for your in-depth review, this is just a taste of what our family here at the Surfcomber has to offer. Thank you so much for staying with us! We really appreciate your feedback and your 5 star review! Have an amazing day till next time.

8/10 – Gut

Lisa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I felt the food in the restaurant was good, but very pricey. The service was good. The rooms were clean and housekeeping reached out many times to see if I needed anything else. Unfortunately, there was a smoker on one of the floors that vented into my room and it was if I was smoking. The management and the security handled it the best that they could but it was an awful situation since they couldn’t find out where the smoke was coming from. I would stay here again as I feel the hotel, tries to accommodate their guess the best that they can.
Aufenthalt von 3 Nächten im März 2024
Antwort von Kimberly am 6. Apr. 2024
Hello Lisa! thank you so much for your review! We work extremely hard here at the Surfcomber making sure each and every guest is welcome and appreciated. We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 – Schlecht

Tracey

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hallways dirty Several front desk staff were un professional- lack customer service Not the same standard as other kimpton properties
Antwort von Kimberly am 1. Apr. 2024
Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 – Hervorragend

Anna

Aufenthalt von 3 Nächten im März 2024
Antwort von Kimberly am 1. Apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

2/10 – Ungenügend

Justin

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Kimberly am 1. Apr. 2024
Good day! It seems like you did not have a great time in your recent stay. We apologize for any inconvenience that may have caused you. We hope that you will give us a chance to prove our hospitality.

6/10 – Okay

Justin, Washington

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
This hotel was extremely dusty and the rooms are marginal at best.
Aufenthalt von 6 Nächten im März 2024
Antwort von Kimberly am 28. März 2024
Thank you for taking your time in giving us you feedback from your recent stay. Kindly accept my apologies for falling short in creating a seamless experience. We will surely take a look at these few things you mention and communicate it with the appropriate departments. We are hoping that you will give us a chance to prove our hospitality.

10/10 – Hervorragend

Barry

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean nice hotel in a very desirable area. Staff excellent.
Aufenthalt von 2 Nächten im März 2024
Antwort von Kimberly am 28. März 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 – Hervorragend

Daniel

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Kimberly am 1. Apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 – Hervorragend

Emilie

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a pleasant stay.
Aufenthalt von 3 Nächten im März 2024
Antwort von Kimberly am 28. März 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 – Schlecht

Constance

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Kimberly am 1. Apr. 2024
Good day! It seems like you did not have a great time in your recent stay. We apologize for any inconvenience that may have caused you. We hope that you will give us a chance to prove our hospitality.

8/10 – Gut

Michael

Aufenthalt von 1 Nacht im März 2024
Antwort von Kimberly am 7. Apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 – Hervorragend

Patrick James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved it
Aufenthalt von 3 Nächten im März 2024
Antwort von Kimberly am 16. März 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 – Gut

Barb

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Kimberly am 28. März 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 – Hervorragend

Aaron Christopher

Aufenthalt von 4 Nächten im März 2024
Antwort von Kimberly am 6. Apr. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 – Hervorragend

Khaldoon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Kimberly am 16. März 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 – Hervorragend

Malini

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kimberly am 16. März 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 – Schlecht

Julia

Mit der Familie gereist
Very noisy and quite small & dated in rooms . Felt very well used . Outdoor pool area was very nice and well landscaped but wouldn’t stay there again
Aufenthalt von 1 Nacht im März 2024
Antwort von Kimberly am 4. März 2024
We sincerely apologize for any inconvenience caused by the room not meeting your expectations. Your feedback is invaluable to us, and we're delighted that you enjoyed our pool area. We're committed to improving our standards and ensuring a better experience for you next time. We look forward to welcoming you back soon for a more enjoyable stay

8/10 – Gut

Shannon

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kimberly am 24. Feb. 2024
Thank you immensely for your positive review. Your feedback is incredibly valuable to us. We're committed to providing an even better experience next time you visit. We can't wait to welcome you back and exceed your expectations.

10/10 – Hervorragend

Alexia

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im November 2023
Antwort von Kimberly am 15. Feb. 2024
Thank you for the fantastic 5-star review! We're delighted that you enjoyed your recent stay with us. Your positive feedback means the world to us. Looking forward to welcoming you back soon!

10/10 – Hervorragend

Julie

Very comfortable property
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kimberly am 3. Feb. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

8/10 – Gut

Anta

Aufenthalt von 4 Nächten im Januar 2024
Antwort von Kimberly am 3. Feb. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

4/10 – Schlecht

Andreea

Verbesserungswürdig: Zustand der Unterkunft
There was extremely, extremely cold in the rooms. The rooms were not getting any heat. The entire heating/ cooling was not working
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Kimberly am 3. Feb. 2024
We apologize for any inconvenience caused by our heating system being unavailable due to our location. Regrettably, we failed to offer the option of a portable heater during your stay. We'll ensure better communication moving forward.

10/10 – Hervorragend

Eleiyah

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love this place will be back soon.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kimberly am 3. Feb. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 – Hervorragend

Alexander

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Kimberly am 3. Feb. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!

10/10 – Hervorragend

Robert

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed our stay very much. Front desk and pool staff were exceptionally friendly and went out of their way. Will definitely stay again.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Kimberly am 21. Jan. 2024
Thank you for your recent stay and for the glowing 5-star review! We are delighted to hear that you had a positive experience. Your feedback means the world to us, and we hope to continue exceeding your expectations in the future.

8/10 – Gut

edward, des moines

Verbesserungswürdig: Sauberkeit
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Kimberly am 21. Jan. 2024
Thank you for choosing to stay with us. We appreciate your trust and hope your recent visit was enjoyable. Your presence is valued, and we look forward to welcoming you back soon.

6/10 – Okay

Joanne

Gut: Sauberkeit
Lovely pool and great proximity to the beach It unfortunately is right next door to the SLS property which has a non stop party blasting music situation The surfcomber itself is quite noisy…. No quiet space to chill except your room If you are looking for a chill and quiet hotel…. Keep looking this isn’t it
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Kimberly am 21. Jan. 2024
I deeply apologize for the noise issues you experienced during your recent stay. Your comfort is important to us, and we understand the impact this had on your experience. We are actively addressing the matter to prevent future disturbances. Thank you for bringing it to our attention, and we hope to have the opportunity to provide a more peaceful stay in the future.

2/10 – Ungenügend

Mandica

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Kimberly am 12. Jan. 2024
Hello Mandica, Thank you for taking your time in giving us your feedback. We apologize that you had some issues during your stay. We are hoping that you will give us a chance to prove our hospitality.

10/10 – Hervorragend

Mona

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very functional, in the middle of the very expensive hotels but offers a great value. The staff was amazing working on all locations. Front desk staff was very nice and helpful. The room was small, but had all what I needed.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Kimberly am 12. Jan. 2024
We at the Surfcomber always want to leave our guest with memorable positive moments I'm glad we did that with you during your stay. Have a great day and we look forward hosting you soon!