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Bewertungen von Secret Garden Miami Beach

3.5 out of 5
Secret Garden Miami Beach
4210 Collins Ave, Miami Beach, FL

Bewertungen

6.8
182 von insgesamt 542 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
108 von insgesamt 542 Gästebewertungen haben eine Bewertung von 8 - Gut" "
79 von insgesamt 542 Gästebewertungen haben eine Bewertung von 6 - Okay" "
71 von insgesamt 542 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
102 von insgesamt 542 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.6/10

Sauberkeit

7.2/10

Personal & Service

6.2/10

Ausstattung

7.2/10

Zustand der Unterkunft

7.2/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Florian

Aufenthalt von 9 Nächten im Februar 2024

8/10 – Gut

Kristin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sehr gut gefallen hat uns die Sauberkeit,die moderne Einrichtung und die Größe des Hotels(eher klein). Nicht gefallen hat uns das fehlende Frühstück obwohl es bei der Buchung so angegeben wurde!
Aufenthalt von 12 Nächten im August 2022
Antwort von Simon am 14. Aug. 2022
Entschuldigung weil wir mussen einige verbesserungen machen, vielecht nachter zeit wir werden besser sein, danke fuer euer kommentaren!!!

4/10 – Schlecht

Sean

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Simon am 12. Mai 2024
We appreciate you taking this time evaluating your stay, and we would love to help you with your concern providing a discount in your room. Att Simon.

10/10 – Hervorragend

Olga

Gut: Zustand der Unterkunft
Very very nice services
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Saeed R

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All tings from a to z
Aufenthalt von 4 Nächten im Januar 2024

10/10 – Hervorragend

Julie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
emplacement idéal près de la plage
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Robert

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Ana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Alexandra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This property is very beautiful antique place.
Aufenthalt von 5 Nächten im April 2024

4/10 – Schlecht

Pema

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
This property is standing on a bare bone. pros- big rooms and friendly house keeping staff who helped. cons: rusty coffee, not even a real cream, no beach towel was ever available upon request, no-one at the checkout counter while exiting. hidden charges of $85 for Expedia reservation and early check in of $25.
Aufenthalt von 3 Nächten im April 2024

2/10 – Ungenügend

Christa

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Check in lady was too busy playing on her tablet to deal with guests. Room was dirty. Found beef jerky and dust bunnies. TV did not work. Glasses in room were filthy. Continental breakfast was toast, butter, and over-boiled eggs. Evening employee was very nice, but that is all that was ok. Check in is 4pm. I asked if we could check in at 350pm. Lady said yes for an early check in fee!!!! 1 month after the stay, we had a charge for $85 cdn on our credit card. This was a resort fee and 2 towels???? When I called to ask what the heck was the charge for, i had to call 5 times to get a hold of a manager. No one else could help.The manager had zero power to deal with the me either. He had to contact the owner in regards to charging us for these towels. Totally bogus charge in my opinion. I washed my face with a white towel and left my water soluble makeup on it. Seriously, you run a hotel. Use soap and bleach. Its eye makeup!!! Worst hotel. Dont stay here!
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Carlos

Aufenthalt von 4 Nächten im April 2024

2/10 – Ungenügend

DIAAELDIN

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The pictures online were very misleading. The room was not at all what I expected. The bathtub was located inside the room, which made it feel like I was sleeping inside a bathroom. The room itself was dirty; the bathtub had hair on it, the door was broken, and there was no smoke alarm present. Cords were hanging from the ceiling, and the shower head was spraying water like a pressure washer, and I couldn't adjust it to a more comfortable level. To add to my disappointment, the staff was extremely rude. The person who checked us in at 6 AM was creepy, slow, and downright unpleasant."
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Elizabeth

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Service was really poor, no breakfast as its first come basis. No essential for beach provided like umbrella or seats, receptionists don’t care about the services. They don’t refund $100 deposit as promised. I can’t promise the safety. It doesn’t worth it at all.
Aufenthalt von 4 Nächten im März 2024

8/10 – Gut

Ashley, Ottawa

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Eric

Geschäftlich gereist
Great place for the price. Great proximity to the beach
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Eddie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Bree

Mit der Familie gereist
When we arrived we were able to put our luggage in a small room and roam around Miami which was nice , they do have a early check in time of 2pm 🕑 which we took advantage of They only had 1 staff working the front desk, she was pleasant however pre occupied by chatting on the phone in a different language to other people The room was ok , however there was no decent flow of water to have a bath or shower Also a the garbage can was disgusting in the bathroom and a few blinds were broken in the room The area of the hotel was perfect for us (family of 4) you can literally walk across the street and your on south beach - the hotel said they would provide a complementary umbrella , chair and towel however when we went to get ours they were out of them and only provided 2 towels Also they stated our breakfast was from 8-10am Only 2 items they had for breakfast was mini croissants and boiled eggs , that’s it !! I’m a tea drinker and was also disappointed that they didn’t have any tea selection at all We didn’t let this damper our vacation plans However we wouldn’t likely stay again
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Mary-Joyce

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very welcoming staff at the front desk. Parking is a problem in the area but I don't blame the hotel, they do give some options such as street parking and where parking garages are. The penthouse suite was beautiful, the view is a city view, mostly buildings. Hot tub was well maintained and relaxing. It is loud outside but once your in the room it is very quiet. Miami beach is a 2 minute walk from the hotel which was great. Would stay here again, only hesitation would be the traffic in the area and the parking situation. Other than that it was a great stay!
Aufenthalt von 2 Nächten im März 2024

2/10 – Ungenügend

Rachel

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Horrible creepy freaky and gross DO NOT STAY HERE NOT WORTH IT!!!
Aufenthalt von 2 Nächten im März 2024

4/10 – Schlecht

Bonnie

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
The room was clean , however the tv didn’t work there was no blow dryer and we had to ask for towels, there was only one in the room. We tried to check in 12 minutes early and they wouldn’t let us.’check in took 20 minutes and we were the only people checking in.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Luis, Brunswick

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good place to stay
Aufenthalt von 2 Nächten im Februar 2024

2/10 – Ungenügend

Julio

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024

2/10 – Ungenügend

Tana

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Staff was not friendly, their “Included” breakfast is literally just toast. You couldn’t get beach towels until 3pm cause they didn’t have enough until they got washed. The chairs on the beach are rusty, heavy chairs that you have to carry to the beach and that’s with an up charge.
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Janie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very friendly, helpful staff. Great location! We will be back!
Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

Darcy

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
It was a weird hotel. Pictures are misleading. Breakfasts was horrible. Coffee and toast and hardboiled eggs that was it. Our room was strange. We only had one towel to share between the two of us. And the shower was in the room. It was an odd place to stay at.
Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Alfonso

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel da evitare assolutamente. Personale scortese e disinteressato. La colazione è una finta pubblicità, in realtà non esiste. Viene servito in modo scortese un caffe tenuto in frigo da giorni e poche fette di pane vecchio con una scatola di burro (solo burro e niente altro) da spalmare. Burro tenuto in una scatola dove tutti metteno il loro cucchiaio. Ovviamente nessuno fa quella orrenda e inesistente colazione. I clienti si lamentano visto che sono scesi appositamente nella hall per la colazione che al momento della prenotazione è indicata come inclusa ma nonostante le lamentele i pochissimi del personale se ne fregano. Quindi è una pubblicità fasulla che indica una colazione, motivo per il quale viene scelto l'hotel rispetto ad altri, colazione che non esiste e che è una presa in giro orribile. Inoltre le pulizie della camera non vengo fatte e se ci si lamenta viene risposto che saranno fatte l'indomani. Asciugamani vecchi e lacerati da chiedere alla reception ma che non vengono portati in camera. Se vuoi te li porti da solo. Insomma terrificante. Nessuna accoglienza e nessun rispetto per i clienti e per le persone. Niente saponi in camera niente asciugacapelli (sono dovuto scendere con i capelli bagnati e chiederlo alla reception). L'hotel è come abbandonato a se stesso, luci spente e sedie ammassate una sull'altra come un deposito. Evitate assolutamente questo posto.

6/10 – Okay

Cynthia

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Simon am 25. Feb. 2024
Hello can we have more info?

10/10 – Hervorragend

Nathan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024

4/10 – Schlecht

Carey

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The woman that checked us in could not have been more rude. She could not answer direct questions and made things as difficult as possible. Parking is HORRIBLE. They only have 4 spaces for the entire building AND you have to pay for them! The room has been slightly altered compared to the posted photo but is a beautiful, wide open room. We were very disappointed that the hot tub on our balcony was unusable. The HVAC system in the room needs work. The fan runs 24/7 even if you turn it to auto and the temp is not accurate with the Tstat. (We do HVAC for a living) The room is cold and muggy so it's very hard to sleep comfortably. One of the handles on the two person sink is broken. The bathroom rug in front of the shower needs to be replaced. There are no places to hang towels near the shower. There is no entry rug from the balcony to come back into the room. The closet door is not level so it doesn't stay open. There is no place to sit other than the single vanity chair, so you can't just relax and watch TV. You have to be on the bed. One of the night desk clerks was great! His name is Nick. He was the most helpful person there. We were given a credit for the loss of the hot tub, but for the price we paid to stay in a penthouse, these things are disappointing.
Aufenthalt von 4 Nächten im Februar 2024

6/10 – Okay

Claudine

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Malheureusement il n’y a pas de déjeuner et la réservation indiquait déjeuner inclus. La chambre était propre mais le lustre n’avait pas été dépoussiéré depuis longtemps.
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Jonathan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice clean room, elevator et closing doors make a lot of noise... and don't expect elaborate breakfast.
Aufenthalt von 7 Nächten im Februar 2024

2/10 – Ungenügend

Lisa

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
It’s like Walmart met target, the rooms are clean. But the check in despite my calling in advance as I arrived late was super slow. The bathroom shelf was falling off, the light in the washroom kept going on every 5 min. The pillows were hard foam, too expensive for what it is. And the breakfast, it’s not breakfast.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Simon am 14. Feb. 2024
We work hard to keep issues out thanks in advance for your time, we hope to do it better next time.

8/10 – Gut

Melanie

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Simon am 14. Feb. 2024
thanks for your apreciation

8/10 – Gut

Kevin

Gut: Sauberkeit und Personal & Service
In general the stay is great for 1 or 2 nights. The rooms were clean and the service was great. I do want to say that they need to have the internet ready on their tv since it’s already a smart tv and the other thing is the bathroom look like hospital bathroom which rakes away from how nice the room itself was. Other than that the staff was very kind and they really plwased all the needs we had.
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

John, New Milford

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Chaun

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
VERY UNORGANIZED ROOM WE BOOKED THE OUTSIDE HOT TUB DIDNT WORK.
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Claude

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
ils annoncent buffet continental, mais nous avons pas eu rien autre que toast pan blanc et œuf a la coq pas de café, obligé aller déjeuner ailleurs. Pas honnête quand nous leurs posons des questions sur les services de transport UBER. Les propriétaires de l'hôtel sont des requins a cash
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Debra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Our overall stay was good. Our only complaints would be, Parking options are horrible and climbing into the shower difficult. If you have any disability it would be a no go. Room was clean and cute.
Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

Manjit

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
The good the bad and the ugly
The good, Great location, the rooms are really big in the penthouse room and have a jacuzzi on the balcony. The bad, Towels are of really low quality with fluff everywhere on the body The beds are too soft sink in the bed Breakfast consists of toast and boiled eggs every day no kettle, hairdryer or iron in room No privacy when showering as there is no door The Ugly, Rooms are not cleaned every day unless you ask them to and even when I did they did not clean them properly Went down a few times and no one at the front desk to help with anything Mats on the reception floor are old and a trip hazard It is a shame as with some improvements this could be a nice hotel, does not cost much to put out some fruit and pastries for breakfast but I would never stay here again.
Aufenthalt von 3 Nächten im Januar 2024

2/10 – Ungenügend

joshua

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I left my $279. AirPod ll in the room and a $40 cigar lighter.? I went back a few hours later they had my lighter and the apple lanyard which had my AirPods connected. What a coincidence there was no AirPod twos there hooked to a necklace that they gave me. It’s difficult to take it off too. Somebody actually took it off. They should’ve just stole the whole thing because I have pictures of the lanyard connected to the Apple AirPod ll. It was left over the right window when you come in the room and look right on the windowsill.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von LE am 30. Jan. 2024
Hello Joshua! We appreciate your feedback and regret that your experience wasn't perfect. We're here to improve. We want to ensure that you'll experience the best of our service on your next visit. Thank you for your honesty, and we hope to have the opportunity to surprise you in the future positively!

8/10 – Gut

Tulio

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good hotel in a good location at a great price.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von LE am 30. Jan. 2024
Hello Tulio! We appreciate your feedback and regret that your experience wasn't perfect. We're here to improve. We want to ensure that you'll experience the best of our service on your next visit. Thank you for your honesty, and we hope to have the opportunity to surprise you in the future positively!

4/10 – Schlecht

joshua

Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im Januar 2024
Antwort von LE am 26. Jan. 2024
Hello Joshua! We appreciate your feedback and regret that your experience wasn't perfect. We're here to improve. We want to ensure that you'll experience the best of our service on your next visit. Thank you for your honesty, and we hope to have the opportunity to surprise you in the future positively!

10/10 – Hervorragend

Steve

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay 2024
Great location close to the beach. They suggested a great Italian restaurant that we loved.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von LE am 23. Jan. 2024
Hello Steve! Thank you for choosing Secret Garden Miami Beach and leaving us an amazing review. We're thrilled to hear you enjoyed your stay. You're always welcome here, and we look forward to your next visit to continue creating memorable experiences together!Thanks again, and see you soon at Secret Garden!

6/10 – Okay

Morgan

Aufenthalt von 1 Nacht im Januar 2024
Antwort von LE am 26. Jan. 2024
Hello Morgan! Thank you for choosing Secret Garden Miami Beach. You're always welcome here, and we look forward to your next visit!

4/10 – Schlecht

JOSEE

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Pas de déjeuner inclus. Nous aimerions un remboursement concernant le déjeuner car il n’y avait rien et tous les clients étaient fâché
Aufenthalt von 1 Nacht im Januar 2024
Antwort von LE am 22. Jan. 2024
Hello Josee! We appreciate your feedback and regret that your experience wasn't perfect. We're here to improve. We want to ensure that you'll experience the best of our service on your next visit. Thank you for your honesty, and we hope to have the opportunity to surprise you in the future positively!

6/10 – Okay

Nakia

Gut: Sauberkeit und Komfort des Zimmers
Very Different
We arrived later in the evening. When we went inside there was very little lighting coming into the hotel and no lighting in the hallways leading to the elevator. The room we stayed in was nice. It felt like you was staying at someone's home instead of a hotel. The bed was very comfortable, but very few toiletries in the bathroom. The breakfast was not good. It seemed it was an after thought. The decore of the hotel was very interesting.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von LE am 22. Jan. 2024
Hello Nakia! Thank you for choosing Secret Garden Miami Beach. You're always welcome here, and we look forward to your next visit!

8/10 – Gut

Diamelis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A mi me gusto y es tranquilo lo recomiendo
Aufenthalt von 2 Nächten im Januar 2024
Antwort von LE am 22. Jan. 2024
Hello Diamelis! Thank you for choosing Secret Garden Miami Beach and leaving us an amazing review. We're thrilled to hear you enjoyed your stay. You're always welcome here, and we look forward to your next visit to continue creating memorable experiences together!Thanks again, and see you soon at Secret Garden!

6/10 – Okay

Dündar

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Januar 2024
Antwort von LE am 22. Jan. 2024
Hello Dundar! Thank you for choosing Secret Garden Miami Beach. You're always welcome here, and we look forward to your next visit!

8/10 – Gut

marie louise

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There is no Parking inside the hotel and it is really inconvenient! because finding a parking in the area is very difficult!!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von LE am 15. Jan. 2024
Hello Marie! Thank you for choosing Secret Garden Miami Beach and leaving us an amazing review. We're thrilled to hear you enjoyed your stay. You're always welcome here, and we look forward to your next visit to continue creating memorable experiences together!Thanks again, and see you soon at Secret Garden!