Dear Angelika, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you and hope to have another opportunity to welcome you back soon.Angel Troncoso,General Manager

Thank you for sharing the specifics of your visit. We sincerely apologize for the behavior of our staff, and we appreciate your informing us of this incident. We can understand your frustration, and we regret the inconvenience you encountered. We will review these concerns appropriately to ensure such instances are not repeated moving forward. We are also sorry for your disappointment with a few of our services and will share your comments with appropriate individuals for future improvements. We do hope you will consider a return visit and allow us to regain your trust. Angel Troncoso, General Manager

Murat, thank you for evaluating your recent stay. We are glad that you liked our ideal location near the highway and our comfortable beds. However, we are sorry for the inconveniences you encountered during your stay. We have shared all your outlined concerns with the appropriate department to take corrective measures and enhance the future guest experience. We appreciate your feedback and are grateful for your patience. Thank you again for taking the time to write about your stay. We look forward to your return visit. Angel Troncoso General Manager

Patrick, thank you for staying with us and for your gracious rating. On behalf of all of us at Wingate by Wyndham Miami Airport, we would like to invite you for another outstanding visit. Angel Troncoso General Manager

Michael, thank you for staying at our hotel We are glad you liked our affordable rates and had an overall pleasant experience. However, we are extremely sorry for the issues you had in your room and the inconvenience caused. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We also appreciate your feedback regarding the breakfast and will share your concern with my food and beverage team to make the necessary changes. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the perfect stay you deserve. Angel Troncoso General Manager