Dear Christof, we are so pleased to see your 10/10 rating and that you enjoyed your stay at our hotel. We would love to have you stay with us again, kind regards Paolo Tirelli Hotel Manager

Dear Rene, We are so happy to see that you experienced a wonderful with us in our Barcelo Milan. We hope to see you again in the near future. Kindest regards Marta Vidal Guest Experience Manager

Dear Pablo, We thank you for your nice review that keep us motivated to continue improving our service! Best regards Marta Vidal Guest Experience Manager

Dear guest, Thank you for making our Barceló Milan your choice hotel on this occasion and for your very kind recommendation to the travel community of Milan, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Kindest regards Marta Vidal Guest Experience Manager

Dear Guest, On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards Marta Vidal Guest Experience Manager

Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barcelo Milan always welcome feedback, as it allows us to continually improve the experience we create for our guests. I do apologise again for not being able to change you the room as I've already told you, we did not have rooms available due to the high occupancy. I really hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Kindest regards Marta Vidal Guest Experience Manager

Dear Guest, We sincerely regret reading that your stay at our hotel fell short of your expectations. We would like to know more about your experience to better improve our service. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Kindest regards

Dear Guest, We thank you for making our Barcelo Milan the choice of your destination in Milan and we hope to welcome you in the near future! Kindest regards Marta Vidal Guest Experience Manager

Dear Guest, Although we sincerely regret reading that your stay at our Barceló Milan a fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. With our buffet breakfast, we strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products. The price can be more convenient by adding the breakfast at the moment of the reservation on our website. Maybe our Wellness Centre is small, but it's always free of charge for our guests. There is a swimming pool, a sauna and a turkish bath. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kindest regards Marta Vidal Guest Experience Manager

Dear Guest, We were very disappointed to read your experience during your stay in our hotel regarding our staff. Please accept our sincerest apologies if our staff disappointed you in any way. Our aim is to treat guests kindly so they feel at home. We hope all is not lost and that you will contact us the next time you are in town so we may offer our improved services. Kindest regards Marta Vidal Guest Experience Manager

Dear Guest, Thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Milan. Kindest Regards Marta Vidal Guest Experience Manager

Dear guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Milan.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Although we regret we didn't macht your hotel expectations, we would like to contact you directly in order to improve our service. Please, do not hesitate in contacting us for further information. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind regards

Dear Mrs. Nicole, Thank you for the time taken to review your recent stay here at Barcelò Milan hotel, we are sorry to read that we have not been able to fully satisfy your expectations in this occasion. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, professionalism and kindness are always main strenghts of our service and we are surprised to read you had a bad impression in regards. Please rest assured that your review will be shared with our head of departments for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincere regards Pedro Cordòn General Manager