Lobby

Bewertungen von Hilton Garden Inn Milford

3 out of 5
Hilton Garden Inn Milford
291 Old Gate Lane, Milford, CT

Bewertungen

8.0

Sehr gut

443 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
293 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
130 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
80 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
55 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.6/10

Personal & Service

7.6/10

Ausstattung

8.0/10

Zustand der Unterkunft

8.0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Rebekka

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was a very nice hotel, not the newest, but clean and cofortable. The breakfast was great, when you compare with other hotels. The only problem we have had, was our very loud neighbour. But the very friendli woman from the reception said sorry and give us two coupons for Starbucks.
Aufenthalt von 1 Nacht im September 2018
Antwort von Ron am 27. Sept. 2018
Thank you for taking the time to review your recent stay with us. Your feedback will be shared with the staff, We are going to start renovations the begin of 2019!! we hope to see you soon !!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Udo Christ
wir war sehr zu frieden personal sehr zu vorkomment

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Zustand der Unterkunft
Im Industriegebiet
Im Industriegebiet gelegen, leider hohe Geräuschkullisse (im Wesentlichen aber von der eigenen Gebäudetechnik). Die Betten sind sehr durchgelesen (tiefe Kuhle in der Mitte). Der Pool ist mit 3 Personen bereits überfüllt.

8/10 – Gut

Latarsha

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was friendly and nice. The property was clean. Next time I will book directly with the hotel it's cheaper than going through Expedia.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Latarsha, thank you for sharing your experience at Hilton Garden Inn Milford. It's great to hear you found our team members friendly and the property clean. We look forward to hosting you again, hopefully with a direct booking next time!

10/10 – Hervorragend

sharon

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Sharon, it's wonderful you appreciated the prime location of Hilton Garden Inn Milford. We hope to host you again on your next trip.

10/10 – Hervorragend

Arnold, West haven

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff and room were amazing 5 stars all day
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 8. Mai 2024
Arnold, it's fantastic to hear your stay at Hilton Garden Inn Milford exceeded your expectations. We are delighted our team members and accommodations lived up to the high standards we set for ourselves. Thank you for the glowing remarks. Come see us again soon!

10/10 – Hervorragend

Wendy, New York

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 6. Mai 2024
Wendy, it's wonderful to see your 5-star rating for Hilton Garden Inn Milford. Our team takes great pride in delivering exceptional service and we're heartened to know we met your expectations. We look forward to having the pleasure of serving you again in the future. Thank you for choosing us.

8/10 – Gut

Jocelyn

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Very clean easy check in with very helpful staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 5. Mai 2024
Jocelyn, thank you for choosing Hilton Garden Inn Milford and for highlighting our speedy check-in and the readiness of our team members to assist. We aim to ensure every guest experiences a comfortable, and clean stay. Your kind words encourage us to keep striving to deliver our best service. We hope to serve you again in the future.

10/10 – Hervorragend

Milagros

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 20. Mai 2024
Milagros, thank you for your excellent rating of the Hilton Garden Inn Milford. We're glad you had a great experience. Our team members look forward to welcoming you back!

8/10 – Gut

Jinsong

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 29. Apr. 2024
Jinsong, it's wonderful to hear that you had a good experience at the Hilton Garden Inn Milford. The team appreciates your feedback and we hope to welcome you back in the future.

10/10 – Hervorragend

Ashley

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay !
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 9. Mai 2024
Ashley, it's wonderful to hear that you had such an enjoyable experience at the Hilton Garden Inn Milford! Your satisfaction is our happiness. We hope to see you back with us soon. Thank you for sharing your thoughts.

4/10 – Schlecht

Kwanasia

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
While at check in the front desk clerk heard me speak with my children about the pool and going. We go up to the room and moments later the pool is closed. I asked the front will the pool be closed all day? She said yes. We go back updatil
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 1. Apr. 2024
Kwanasia, we regret any confusion you experienced during your stay regarding the pool hours. We understand how important these amenities are, especially when traveling with children. Please know that our pool hours and closures are shared with our guests as they become necessary, for reasons such as maintenance or safety concerns. We appreciate your feedback and hope we can meet your expectations on your next visit.

10/10 – Hervorragend

Sara

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 14. Apr. 2024
Thank you for the fantastic rating, Sara!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn Milford! We can't wait to see you again soon.

10/10 – Hervorragend

BEATRICE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 19. März 2024
Beatrice, it's splendid to hear that you had an exceptional stay at Hilton Garden Inn Milford. We appreciate your support and high rating. We hope to welcome you back on your next journey.

10/10 – Hervorragend

Sheldon

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 11. März 2024
Sheldon, it's wonderful to hear that you experienced excellent service at Hilton Garden Inn Milford. Our team members strive to provide top-notch service to ensure our guests' stay is memorable. We look forward to welcoming you back on your next visit.

8/10 – Gut

Edward

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good and convenient location
Aufenthalt von 5 Nächten im März 2024
Antwort von Customer Service am 8. März 2024
Edward, we're delighted to hear that Hilton Garden Inn Milford's location met your convenience needs. Your feedback is much appreciated; we hope to host you again in the future.

10/10 – Hervorragend

Emily

Gut: Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 6. März 2024
Emily, thank you for choosing Hilton Garden Inn Milford. It's wonderful to hear how much you enjoyed your stay. Given the opportunity, our team members would be delighted to welcome you back for yet another stellar experience. Safe travels!

10/10 – Hervorragend

Love-Lynne

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 23. März 2024
Love-Lynne, it's fantastic to hear that your stay at Hilton Garden Inn Milford was top-notch. We're delighted and look forward to having you with us again on your next trip.

10/10 – Hervorragend

Donna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 3. März 2024
Donna, it's fantastic to hear that your stay at Hilton Garden Inn Milford was evidently satisfying. We're thrilled your experience was a memorable one and we look forward to having you with us again in the future. Safe travels!

10/10 – Hervorragend

Mohamed

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel is amazing and the staff is very kind and helpful
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 1. März 2024
Mohamed, it warms our hearts to hear such wonderful comments. We're thrilled that your experience at Hilton Garden Inn Milford was so positive, and that our team members showed you the kindness and assistance you deserve. We hope to welcome you back for another exceptional stay soon.

6/10 – Okay

Catherine

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 21. Feb. 2024
Catherine, thank you for your rating. It seems there might have been some aspects of your stay that could have been improved. We would appreciate further details, allowing us to use your feedback to enhance services. We hope you'll allow us the opportunity to make your next visit more enjoyable.

10/10 – Hervorragend

Robert

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 13. Feb. 2024
Robert, thank you for taking the time to rate your stay at Hilton Garden Inn Milford. We're delighted to see such a high rating and hope it means you enjoyed your visit. Looking forward to hosting you again in the future. Safe travels until we meet again!

10/10 – Hervorragend

Marie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful friendly staff. Great breakfast. Very clean.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 11. Feb. 2024
Marie, it's delightful to hear you enjoyed a pleasant stay at Hilton Garden Inn Milford. The team strives to maintain cleanliness and serve a fantastic breakfast. We're pleased their friendliness met your satisfaction. Thank you for sharing your experience and we hope to welcome you back soon.

10/10 – Hervorragend

Lessie

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I was satisfied with my experience staying at the property. Thanks
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 9. Feb. 2024
Lessie, it's wonderful to hear about your satisfying stay at the Hilton Garden Inn Milford. We are most appreciative of your words of thanks. We hope your future experiences with us will be just as enjoyable!

10/10 – Hervorragend

Eugene

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff. Room was very clean. Located atound shopping restaurants, annything else you might need.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 4. Feb. 2024
Eugene, we're thrilled to know that your stay at the Hilton Garden Inn Milford was enjoyable. Our team members strive to provide exceptional service and it's wonderful to hear you found them friendly. We're also glad that you appreciated our clean rooms and convenient location. We hope you'll make us your go-to destination should your travels bring you back to our area. Safe travels!

10/10 – Hervorragend

Melanie

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 4. Feb. 2024
Thanks for the outstanding rating, Melanie!We're delighted your time at Hilton Garden Inn Milford was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 – Okay

Megan

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 21. März 2024
Megan, thank you for taking the time to rate your stay at Hilton Garden Inn Milford. It seems we did not quite live up to your expectations. We value your feedback as it offers us the opportunity to improve. We're keen in providing our guests a more satisfying experience on their next stay with us. We hope to see you again.

2/10 – Ungenügend

Tiarrah

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
DO NOT STAY HERE!!!!! They are unprofessional and will charge your card for unnecessary fees and tell you it’s for damages when there is no damage to the room. They state there are to be no parties but how can two people be a party? They give you the run around when you call to ask about the charge and plus the hotel is unsafe because it’s under construction and they have you walking right through the work as you get off the elevator. I am highly upset as this was the worst stay I’ve had and I always book with this company and have never had any issues. Corporate did not help resolve the issue only advised me to reach back out to the hotel
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 2. Feb. 2024
We appreciate you taking the time to share your feedback, Tiarrah. Our records indicate that we had found evidence of smoking and the hosting of a party in your room. The charge was for a deep cleaning fee.

10/10 – Hervorragend

Jill

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very friendly, and room was newly renovated and clean.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 29. Jan. 2024
Jill, we're thrilled to hear you found our team members at Hilton Garden Inn Milford to be very friendly and your room to be refurbished and pristine. We sincerely appreciate your review and can't wait to welcome you back for another great stay.

6/10 – Okay

Adele

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Customer Service am 29. Jan. 2024
We appreciate the feedback, Adele.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 – Okay

Laura

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Lots of construction, knowing that ahead of checking in would have been helpful. Charges for Breakfast that i have never before encountered at a Hilton Property.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 17. Jan. 2024
Laura, thank you for taking the time to share your thoughts. It is regrettable to hear that you experienced unexpected disturbances during your stay. We aim to communicate any on-site activities and amenity information as accurately as possible. Your feedback is tremendously valuable and will be considered in our ongoing efforts to enhance guests' experience. We hope to have the opportunity to alter your impression on a future visit.

2/10 – Ungenügend

Audrey

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Customer Service am 8. Jan. 2024
We appreciate your feedback, Audrey.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 – Ungenügend

manuel

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 3. Jan. 2024
We appreciate your feedback, Manuel.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 – Gut

Gail

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
This hotel is undergoing massive renovations. This was not fisclosed at booking.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Customer Service am 13. Jan. 2024
Gail, it's regrettable to hear about your experience regarding the current modifications happening. We aim to keep our guests informed at all stages and apologize if this hasn't been the case for you. We appreciate your understanding during this transition as we strive to enhance our facilities at Hilton Garden Inn Milford. Your patience is greatly appreciated and we hope to make your future stay more comfortable and enjoyable.

6/10 – Okay

Daniel

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
They could use an upgrade with furniture/appliance
I did not like the fact that I was not told the facility was under construction and the pool has a strong smell of ammonia and mold and if you look inside the pool along the walls of the pool it has mold... I think the communication could be a little better. We should have had gotten a complimentary breakfast due to the conditions that we had to endure upon our stay
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 1. Jan. 2024
Daniel, thank you for bringing these matters to our attention. We deeply regret that you were not fully informed about the ongoing work and any inconveniences faced during your stay. Taking your feedback into account, we'll look into ways to improve our communication and will also conduct a thorough inspection of our amenities to ensure a high standard of cleanliness. While we don't typically offer complimentary breakfast as standard, we'll certainly review this based on guest experiences and satisfaction. We hope to have the opportunity to serve you better in the future.

6/10 – Okay

Robert

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Customer Service am 31. Dez. 2023
We appreciate the feedback, Robert.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 – Ungenügend

Kristin

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GZ am 29. Dez. 2023
Thank you for taking the time to complete our guest satisfaction survey. I'd like to apologize for the negative experience you had at our hotel. We always want to exceed our guests' expectations and we clearly fell short of that in this case. The next time you are in Milford, should you choose to stay with us, please reach out to me directly so that I may arrange an exceptional lodging experience for you! Thank you again!!

10/10 – Hervorragend

shontisha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Customer Service am 17. Dez. 2023
Thanks for the perfect rating, Shontisha!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Milford.Have a wonderful day!

10/10 – Hervorragend

Phillip

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Customer Service am 13. Dez. 2023
Phillip, it sounds like your stay at Hilton Garden Inn Milford left nothing to be desired. We're delighted to be the hotel of your choice and we're already looking forward to your next visit. Thank you for your high rating on Hotels.com. Safe travels!

6/10 – Okay

susan

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
The pool was not working on arrival , the carpet was really dirty in the corridor. The windows opened which was great, the pillows were great, and it was close to Silver Sands state park which is fabulous
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Gaz am 3. Nov. 2023
Thank you for your feedback. Please contact us on your next trip and we will make it right!

2/10 – Ungenügend

Verifizierter Reisender

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Unexplained Charges on my card
I booked the reservation through Hotels.com with no issues. When i got to the hotel they told me they needed my card to put a $100 hold on for incidentals. My card was then charged $271.86, and another pending charge of $371.86. No one could explain to me why I was charged those amounts but now I was being charged over $950 for this 2 day stay with now limited funds for my trip since my bank account was tied up from these additional charges. I was told it would take 3-5 days for those charges to be reversed. I am very disappointed with the fact that it happened and the interaction I had with the front desk staff. I doubt I will stay there again.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Gaz am 30. Okt. 2023
Hello, Thank you for choosing the Hilton Garden Inn Milford! I did see that the Virtual Credit Card by the third party had been replaced in error of opting in for the Digital key, I apologize for the inconvenience you endured during your weekend. I did refunding your card after getting the correct Virtual Credit Card on. In appreciation of your patience I did grant a "Be My Guest" Certificate to you which will get to you within 30 days. With this Certificate it will cover a one night stay at any Hilton Garden Inn participating, please call desired property before booking as there are guidelines to the use of said certificate. If you have any further questions or concerns please do not hesitate to contact the property. Thank you again for your stay with us.

8/10 – Gut

Stacy

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Gaz am 30. Okt. 2023
Thank you for staying with us, We hope to see you again soon!

10/10 – Hervorragend

Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Having a great time locally
We had a wonderful time Great ambiance and well informed courteous staff at this hotel Walking distance to many things to do Definitely would go back again
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Gaz am 30. Okt. 2023
Thank you so much for your stay and feedback! We are glad you enjoyed your stay with us and hope to see you again soon!

10/10 – Hervorragend

Marie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Gaz am 29. Okt. 2023
Thank you for choosing us for your trip! Hope to see you again soon at the Hilton Garden Inn Milford!

2/10 – Ungenügend

William

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They have Level 2 EV chargers limited to a 5 hour charge over night. Am I really supposed to move my car at 3 AM? Utter idiocy!!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Gaz am 29. Okt. 2023
Hello, Thank you for your stay! We do not expect you to have your car moved in the middle of the night. We understand if you leave your car in the spot until your departure next day. We appreciate your feedback and choice in us; Hope to see you on your next trip!

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Gaz am 30. Okt. 2023
Thank you so much for your stay with us!

8/10 – Gut

Sandra

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Gaz am 13. Nov. 2023
Thank you for your stay with us! Greatly appreciate your business!

6/10 – Okay

Margaret

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Gaz am 8. Nov. 2023
Thank you for your stay! Please let us know if we can better your experience on your next trip!

8/10 – Gut

eric

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
got there just before 3, couldn't check in right away because room wasn't ready
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Gaz am 11. Okt. 2023
Thank you for your feedback. I apologize for falling short of our standard. Please contact me if you happen to book a stay at our property again.

8/10 – Gut

Olivier

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very quiet night. Outstanding team.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Gaz am 11. Okt. 2023
We are very glad you enjoyed your stay! Until next time!